Equus - Overall Rating based on 29 reviews
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Delayed order
I thought Equus was a good place to shop, but I've been pretty let down by them recently. I made an order a few weeks ago and it still hasn't shown up, even though they've given me loads of excuses and promises. When I decided to cancel my order and ask for a refund, they couldn't even stick to their own deadline for refunds. Now, I'm having to argue with my bank about the charge because Equus haven't sorted anything out. It's a shame that a company I used to have faith in has disappointed me so much.
Previous order
I'm really disappointed with the service I've had from the company this time. It's been 28 days since I bought something and still no dispatch email or delivery. I've tried getting in touch with customer service on the website to ask about my order, but they haven't replied. It's so frustrating not knowing what's happening with my order, especially as I've ordered from them before and got my stuff in 2-3 weeks. I thought a well-known company like them would have better communication and efficiency.
Purchased two muzzles, requested a refund
I bought two muzzles from the company recently but had to send them back. I asked for a refund of £61 but haven't got my money back yet. I'm really disappointed and frustrated by the lack of communication and solution from the company. I won't be buying from them or their new owners again for sure.
Slow delivery
I recently bought something from an online shop and I was really let down by how long it took for my order to arrive. I placed it on the 1st of December but it didn't get sent out until the 20th. When I contacted customer service to ask what was going on, all they could say was to wait 10-14 days for delivery. That kind of slow and unorganised service just doesn't cut it nowadays when people want things quickly. I wouldn't advise anyone to buy from this shop after my experience.
Belt purchase delayed
I ordered a belt on the 1st of December, well in advance of Christmas, but it hasn't turned up yet. Even though I ordered it early to make sure it would arrive in time for Christmas, I haven't got any tracking or dispatch details. I emailed Customer Service twice to check on the status, but I haven't heard back from them.
Birthday present order
I ordered a birthday present for my daughter from the Equus website, but it still hasn't turned up! I've bought from them in the past with no issues, but now I'm starting to stress. My daughter's birthday is on Saturday and I'm really hoping it arrives in time. I've been attempting to get in touch with them but haven't had any luck, and I'm worried I may have wasted my money. Equus, could you please send my order as soon as possible!
Leather Boots
I ordered a pair of leather boots from this company back in May, but it's now June and I still haven't received them. The customer service is absolutely shocking - they just don't seem to care at all. I waited around half a day for the boots, only for my delivery to be cancelled because I talked about disputing the charge with my credit card company. I definitely won't be buying anything from this terrible company again.
Dog collars
No sign of the order and completely unresponsive. Starting to wonder whether I will even get my money back now
Horse products
Terrible!
Ordered, slow to dispatch so requested to cancel, can't get an answer by phone or email. Now haven't received the items and can't get a refund and looking at FB and TA reviews,it seems I'm not the only one!
Review with most votes
Horse products
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