Furniture At Work - Overall Rating based on 37 reviews
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Stacking chairs
Dreadful customer service, and no connection between delivery company, order dates given were not the date the chairs arrived, resulting in chaos, and a most unhelpful delivery driver.
Requests and emails unanswered.
Would not use this firm again.Filing Cabinet and Table
Beyond Bad! ... ordered two items for delivery and assembly in situ in December 2020. The FAW web page for my order confirmed expected delivery 6th Jan. Items never arrived.
No reply from their phone lines and, after 20 mins of the phone simply ringing , a recorded message comes suggesting I request a call back. I did.
Advised me that carrier would call with new delivery date and also told me that the fact that the reason I expected delivery on the 6th was my fault as the delivery had been scheduled, not actually confirmed!
Carrier called two days later and delivery arranged for 11th Jan around midday. Carrier duly turned up but was unaware that assembly in situ had been agreed and paid for. They offered to assemble the items IN THE STREET for me and leave them there for me to carry into house which, being disabled, was not possible.
I could not get an answer from FAW on the phone at the time (as normal) so had to book a recall. I was called back and advised that it was, again, my fault that assembled in situ didn't occur as apparently, I had agreed with the carrier for them to leave in street ... seriously? ... total lies!
I cancelled order there and then and asked for money back. They would however not refund in full as their subcontracted carrier still wanted paying for the aborted delivery. I envoked section 75 and, after a lot of emailing and being totally ignored, eventually, the bank managed to resolve and I was refunded all my money on 8th February. My advice? ... never buy from this company as they are uncontactable, unprofessional, untrustworthy and unbelievable. Simply the worst on-line retailer I have ever had the misfortune to deal with. Find another supplier, plenty out there, or make sure if you really are a masochist and you buy from them, you ONLY pay by credit card as you expect problems and lies.office chair
I ordered a chair and the delivery date was later delayed by their customer srvice team by 12 days.
When I attempted to cancel the order by email and call their customer service team on numerous occasions without success. I spent the best part of three hours on hold. Ileft my contact details for them to call me yet I received nothing.
When I spoke to the sales team they refused to help.
The whole experience has been a complete joke.
I would stay well clear of this company if this is the kind of customer support they offer.2 Bixley cabinets
My score is zero stars but this website only allows 2 stars asa minimum
I called before buying to confirm delivery time. I was told 5-10 days
Once I had paid they emailed me to say it would be nearly 3 months
I didn’t see the email giving me 48 hours to confirm that was OK
They refused to refund me. So I have spent nearly £300 for some thing I need now but won’t get
until January
Avoid them like the plague or COVID 19Office furniture (ordered in July 2020, cancelled Oct 2020)
This company is NOT to be trusted. They took my money upfront delayed delivery again and again and when I cancelled did not refund my money. The customer service team don't care less and blame everything on "the warehouse". This company should be on the BBC's "Rogue Traders" programme.
Office Chair
Ordered May 2020
Advised prompt delivery
Subsequently advised item 'not available'
Requested refund 14th May 2020
Had to involve Bank legal team as no response from this so-called organisation
Finally received refund 17th August 2020 - no apology, no explanation.
DO NOT USE THIS DREADFUL COMPANYOffice Chair
Elements of the numerous other bad reviews are echoed in my experience i.e. significant delays in delivery, inability to contact customer service, no responses from the company to emails/voicemails/online contact forms, no proactive and certainly no honest communication of what is actually going on.
The truth seems to be that despite the messaging on the website, there is little/no stock availability, you won’t get your item assembled and you will struggle getting all or partial refunds if you are not willing to wait for the delayed item.
I want to give Greg in customer service some positive feedback though as he was the only person who offered a life-line and seemed genuinely apologetic. Nevertheless, I suspect his hands are tied and I will never see the partial refund that was promised.
All in all a very stressful, time-consuming experience and I am left feeling very disappointed. I also feel very sad for all the other hundreds/thousands of customers in the same position who are suffering with no information and no signs of a positive outcome. I would recommend that you shop elsewhere using a company with more integrity and honesty.
My experience:
• Order placed for Cream Skye Executive Chair on 29th May with Furniture at Work. £86+VAT for item. Plus £20+VAT for assembly. Delivery expected in two weeks.
• Two weeks later, email received from Furniture at Work Customer Service to indicate a delay and that the new delivery date would be Friday 26th June. Telephoned Customer Service who confirmed this.
• Friday 26th June. Telephoned Customer Service to check that the item was due for delivery today. Told that there was nothing on the system to indicate any delay and that they would check with the warehouse and if any problems I would be telephoned back. No further communication and no item received.
• Monday 29th June. Telephoned Customer Service (held for 2*30minutes and then put through to voicemail service), emailed Customer Service, filled in online customer care form. No responses to email, voicemail or online form. Telephoned Customer Service at 5pm and after holding for 25minutes I did get to speak to someone. They said they were still waiting for an update from the Warehouse.
• Tuesday 30th June. Further attempted calls, holding for 30muinutes before being cut off. Further emails. No responses. Telephoned Customer Service at 5pm and spoke with Greg. I raised concerns after reading all the negative online reviews for the company. Very apologetic. He said the same as per the previous day i.e. they were waiting for an update from their warehouse. I asked for the warehouse contact details and said I’d try calling them myself.
• Called and emailed the warehouse (company called Eliza Tinsley). Open and honest dialogue with them with visibility of their order system and a clear explanation of the problem. There are 250 orders for my one specific item in “backorder” on their order system i.e. they are out of stock. Eliza Tinsley have repeatedly made Furniture at Work aware of this. I was lucky as there was one “free stock” item waiting allocation on the system and I got allocated to it.
• Thursday 2nd July – after further communications with Eliza Tinsley confirming that the item was the same and in good repair, the item was received. The item was flat-packed and not assembled. Eliza Tinsley have made Furniture at Work aware that assembly for any order is not possible right now due to staff shortages and the Covid-19 pandemic. I accepted the flat-packed item.
• Friday 3rd July – item successfully assembled. It was complete and in good repair. Contacted Furniture at Work to update them. Spoke to Greg again. I asked him for a partial refund for the assembly cost (£20+VAT). I was told this would be confirmed within 2-3 days and then the funds should be in my bank within 5 days of that.
• Tuesday 7th June – sent email to Furniture at Work following up on this. No response. No refund.
• Wednesday 15th June – 10 working days after being promised a partial refund I have had no communications from Furniture at Work and no refund has been received. The item is still available to buy on the website but the assembly option is not available to select which is something positive for the unsuspecting prospective customer.Home office computer trolley
Item was as I expected. Ordered on 17 June and was told at the time it would be 9th July delivery. A few days later it was amended to 10th July and true to word it arrived this morning right in the time slot given
AN OFFICE CHAIR
A vital part is missing. NOTHING POSITIVE TO SAY. ALL NEGATIVE
laptop desk
with over 50000 items available to chose from, you'd think they have logistics under control. Understand that times are different with the pandemic but a 3 month wait, after having called first to confirm availability is frankly unacceptable. I ordered an office table from them in April...and am STILL WAITING for it. Now I'm trying to call them, and been on hold for almost 20min. When I asked for a discount I get silence...
And now I can see I'm not the only one caught out. Lesson learnt that it's best to check reviews first. Stay away is the bottom lineDesk and chair
Very negative - absolutely appalling customer service. Can not get through to speak to them, email them 3 weeks later no response even requested they call me shockingly that didn’t happen would definitely not recommend ever
Segato Office Chair
Ordering was standard with no issues, pricing was reasonable. It all fell apart after that. I ordered a chair next day delivery, which failed and when I contacted the company was given a date 2 weeks later which also failed at which point I cancelled the order. They then sent the order out the following day and as I wasn't in my wife accepted it - only 3 weeks late. I had no communication from the company and when Contacted them to say I didn't want the chair it took them 2 weeks to respond saying they were processing a refund which would take 10 working days - the refund didn't happen. Contacting them again they said they couldn't refund until the chair had been picked up (they do answer the phones now after half an hour). They didn't bother to conact me to tell me this. My end result is I have negotiated a 50% discount (waiting to see if it actually goes through this time) to keep the chair. This is due to my working back in my normal environment from next week and I would need to take a day off for the courier as they only do collections Monday to Friday (although they deliver 7 days a week). So 8 emails, 8 contact forms, 38 failed attempts to get in the call queue, 4 successes of which 1 ended after half an hour saying no one was available and try again, 1 to voicemail with no call back as requested, 1 to CS team who promised a manager call back which didn't happen, 1 on hold to get a manager which 'dropped' after an hour waiting and 1 successful one that got through to a manager.
Overall the lack of communication, responses, delays in delivery, sheer intransigence in dealing with the pick up and general performance means I would never use this company again regardless of promises (website says you will be notified of any delays, etc.) due tot he extremely poor service across the board once your order has been placed.Sanitising product
Ordered sanitising products 2 months ago. Delivery was due 5th June. Cant get hold of customer services on the rather expensive phone number. Sales team quick to answer phone. Seems like these people are scammers. Unable to give 1 star for service.
I ordered sanitising products on 3rd March and was told it was in stock and would have in 2/3 days. They tried to switch me to an alternative product which I declined in an email. Was promised delivery in April which didn't happen and then promised delivery at the end of May. On 26th May the alternative products that I had declined arrived. I feel they are forcing me to accept what they have rather than getting what I want. They are only good at making excuses for their appalling service and treat their customers with contempt and have no idea how to give customer care - I would not recommend this company to my worst enemy
I ordered sanitising wipes that cost me £60 took my money but never received my order. Been a month now no email. I’ve used their contact form numerous times with no response and their phone number holding time is a joke. Been royally ripped off ????
Easy to place an order but don’t expect delivery or any response to emails or telephone calls! I place and paid for my order 7th April. On receipt of order confirmation I noticed it stated delivery 1st June. I was a little miffed that this wasn’t mentioned at the time of order but had enough to last until 1st June. To date I gave not received my order or any communication from them. I have tried several times to contact customer services by telephone. It is an 0844 number which puts you on hold for just over 58 mins at a cost of at least 11.5p per min and then cuts off. A nice way to make money by taking money for an order and then charging you to try and find out why you haven’t received the order. I have also emailed several times via their website and receive an automated response stating a 5 day SLA which could be longer due to COVID. Over 3 weeks later still no response. I am assuming Small Claims Court is the only way I am going to get my money back. A total fraud - do not purchase from this company!
Do not order from this company
Chair
I ordered a chair on the 21st of April with next day delivery, after 2 days I contacted to say I did not receive my order I was told that the chair I ordered was out of stock and would I accept different colour, I said no and I was told due to the current situation with COVID-19 there was no-one there to solve this problem and someone will contact me.
2 days later I get an email to say the fair I ordered was out of stock and they can give me a replacement at a discounted price which was significantly higher than the initial chair and it can be delivered within 3-5 working days, I accepted the replacement and after a couple of days received another email confirming that my chair was expected to be delivered by 5th May at this point I was really excited I'm going to get my delivery finally. 5th May came and went I decided to call could not get through so I sent an email on the 6th May asking when will get my delivery, Today I receive exactly the same email as before telling me that this chair was out of stock and will not arrive until June 31st. At this point I am really PISSED, I replied to the email to cancel my order and send me my refund, I followed this up by also calling the company and telling them to cancel and issue my refund as I am very angry with myself for not reading the reviews before. I was told by the person who I spoke to that my order was being cancelled and I will be getting a refund within 7 working days which I think is complete BS. How can this company get away with this kind of lies. if you know whites best for you STAY AWAY FROM THIS COMPANY.Desk
One star is too good for this outfit! Shame on me for not finding this review site before ordering! Desk ordered 24th March, phoned every day for 10 days chasing the order to be told it was down to be shipped! Eventually cancelled the order via an enquiry form as that was the only means by then to communicate! Still waiting for a response or even better my money back! Absolute shocking service! Shouldn't think they'll even be bothered by this feedback, but have to get the message out there!
2x 600 HOOK KEY COMMERCIAL KEY CABINET WITH KEY LOCK
Refund delays - RE order # 102062132 /16.03.2020 Dear Sirs, It has now been a month since this order was cancelled by YOURSELVES and a full refund promised yet today still no response no reply no refund of monies. I cannot believe that your company cannot simply resolve this. It was your failure to deliver the products as agreed the next day and this was long before any lockdown. Can you please address this urgently?
Best office furniture undoubtedly
We were setting up our new startup and for the office, we fortunately get these guys. In comparison, they were offering the best price. Also the quality of work, we saw was amazing.
It was the best deal.
Review with most votes
Best office furniture undoubte
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