Goldsmiths Jewellers - Overall Rating based on 31 reviews
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9 ct white gold St Christopher Pendant
I bought this for my son for a present ordered it on 04/04/2021 I live in Kent and my son lives in Newcastle so posted it to him on 09/04/2021 the necklace is too small so I was worried about getting it back and get a refund so decided to call Goldsmith at Metro Centre in Newcastle spoke to a lady called Samantha gave her update she spoke to Manager who said my son could take the item back to their shop he has the invoice and they will send it back to Head Office so I can get a refund and I made appointment for him to take it back to them. I would like to thank this lady for her excellent customer services skills in organising this and would like her to be recognised for her help.
Longines watch
Can anybody tell me if they have purchased a watch recently from goldsmiths as mine arrived with several pieces of protection removed only to be told by customer service that this is part of their quality control checks. Sounds odd to me. Any responses will be appreciated
Tissot watch as Xmas gift
We have been told by management that they refuse to allow a return on a watch bought for my husband last Christmas as a gift. The watch is an omega and is faulty, it has fallen off my husbands wrist several times, they attempted to repair it once and now the same problem (never fixed by them) has returned. The watch is unwearable since day 2. They will do nothing for us. A waste of almost £400. All I can say is that I find this unacceptable and I will not nor will I recommend anyone to shop here as there is no recourse I’d something goes wrong with the item!!Omega watch
I bought my dream watch, an Omega speedmaster 38mm automatic, as a treat for myself in my slightly later years of life having reared my children and working hard my whole life. It was a £5000 watch. I owned it for less than two weeks before the tachymeter broke, after only the second time I pressed the button. Being a week before Christmas, time wasn’t on my side though I did email Goldsmiths when it happened and was advised to bring the watch to my nearest store. It isn’t that close to me so I couldn’t get there until almost a week after Christmas. I was told it didn’t feel right and the tachymeter hand couldn’t be stopped so I left the watch with them to be sent off for assessment. A week later I received an email saying they needed the box and could I “pop in” with it. It’s an 80 minute round trip drive and parking costs as it is in a shopping centre but being keen to resolve the issue, I did as asked. This was almost a month ago. A couple of days ago, I emailed Goldsmiths head office to be told it had been sent for assessment on Monday, only two days previously so where and what have they been doing with my watch in the meantime? Who knows but I can say that my dream watch is turning into a nightmare and my hard earned £5000 could have been better spent elsewhere. I had my watch for under two weeks, they have had it for a month...there you go. Why not just return the faulty one and give me a new one? I had worn it 3 or 4 times in total...clearly its faulty! So very disappointed in this company. I shall update this review when I have news but don’t hold your breath.
I understand your issue they dont care simple once the sale done finished my 12450 watch is handled very rough by the staff its gona be sent back with more scratches at this rate make sure you inspect the watch
18ct gold diamond eternity ring
I bought a 18ct diamond ring for my misses and I paid £1000 for it in a sale,it was purchased on the 23/12/19 and it said online that it could be delivered the next day which was Xmas eve,there were issues with the ordering as the size of the ring was at another shop.goldsmiths had to get the ring collected and delivered to the main location for delivery,so i was told it would take around 3 working days which would be delivered around the Saturday 28/12/19.I had a email on the 27/12/19 to say they have had issues to source the ring from the location and now will take 5 working days,this was a Xmas present but I will be lucky to get it for new year now,I’m not happy with this situation and was thinking about buying expensive watches but after this experience I might not bother and go to another store.i must say though the the shop assistant was very nice and helpful when ordering the ring but the delivery service is not very good.
Pre-owned Tag heuer watch
Picked up my new watch today which was sold on the premise that it had been fully authenticated, tested , cleaned etc etc. I got home less than an hour later and the watch is showing signs of a low battery. If the battery is not new how do i know all the non visible tests have been done?
They have said to take it back to the shop i collected it from, they will review it and then i can collect it when it is ready.
If the shop were 5 minutes away that wouldn't be a problem but it isn't. So this will cost me £30 to do all this travelling , plus 3 hours of my time. Not a good start.18ct White Gold 1.00ct Princess Cut Halo Ring
My other half bought my engagement ring in the Milton Keynes store last year. He spent a LOT of money on the ring, the salesperson advised it would be an 'investment piece' that I could wear every day and would not have to worry about taking it off to wash my hands, go to the gym, beach, etc. Exactly 12 months on and the ring has now had TWO stones fall out of the band on two separate occasions. I am very careful with the ring and the stones did not dislodge through misuse.
FYI - the repair process takes 10 weeks and they cannot give you any idea of how much it will be until the ring has already been gone for 2 - 3 weeks. So imagine the embarrassment of having to tell friends and family where your ring is for 10 weeks! To add to that I am barley sleeping at night as I am so worried about how much the ring will be to repair this time around.
Please do not spend your hard-earned money with this business. It makes me feel physically sick to think my other half spent months saving and invested his money in this ring for it to have broken on two occasions. Do your research and find a company that values people spending their hard-earned cash on sentimental pieces. Goldsmiths have lost out on a lot of business. We were planning on buying our wedding bands from here, plus we are going to be buying each other a watch as a wedding gift, which we will also not be purchasing from here, and that is just this year alone!
The worst part is I now have to buy a 'replacement ring' that I can wear to the gym and on holiday as I feel scared to wear my original ring. I absolutely loved this ring but now every time I look at it I feel a twinge of disappointment.Barry Eccleston goldsmiths Liverpool one
Barry Eccleston- brilliant from start to finish ! Best jewellery shop - staff - wonderful- fantastic all around experience! Thank you Goldsmiths and staff
Part exchange.
Just completed a part exchange in Exeter High Street, with Sophie, a Seamaster for a Longines, fantastic service, great smile, and a bottle of red to boot! Happy man!
Thanks.
Mark D.Poor quality
I purchased my diamond wedding ring 5 years ago, 3 diamonds have fallen out on 3 different occasions in 3 different parts of the ring in the last 5 months, surely a wedding ring should last a life time? having paid for the first 2 stones to be replaced I challenged Goldsmiths about the setting of the ring failing they accused me of damaging the ring and therefore refused to replace the third stone unless I paid £245, I am certain I have not damaged the ring however Goldsmiths are not interested, I will never buy from them again and would recommend others to steer clear
Hi Karen. I have had exactly the same problem I spent £4000 on a diamon ring only to have a stone fall out within 4 months and now a second less than a year after purchase. I have had 2 independent jewellers look and both have said how poor the setting quality is . I will also never purchase from them again . I don’t know about you but I have not even had an email reply from them after sending many many complaints .
Hi Karen, I've had a very similar experience. Two stones in 12 months. It makes me sick to think my other half has spent so much money on the ring. By the sounds of it, this is not unusual and like you I would advise others not to purchase anything from Goldsmiths. They will certinely not be getting our future business.
Gorgeous and simply awesome
On my birthday I was looking something new in jewellery. Goldsmiths are really amazing site where I can buy new designers jeweleries. Also they serve standard services at standard rates so its good for pockets as well.
I like overall everything About goldsmiths , here the repairing services are really good. I had few jewelleris which needed an repairing and goldsmiths are really good in this
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Gorgeous and simply awesome
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