Goldsmiths Jewellers Reviews

: 12
42% Would buy here again

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Andi
My other half bought my engagement ring in the Milton Keynes store last year. He spent a LOT of money on the ring, the salesperson advised it would be an 'investment piece' that I could wear every ...Read on
K
Karen ward
I purchased my diamond wedding ring 5 years ago, 3 diamonds have fallen out on 3 different occasions in 3 different parts of the ring in the last 5 months, surely a wedding ring should last a life ...Read on

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    18ct White Gold 1.00ct Princess Cut Halo Ring

    My other half bought my engagement ring in the Milton Keynes store last year. He spent a LOT of money on the ring, the salesperson advised it would be an 'investment piece' that I could wear every day and would not have to worry about taking it off to wash my hands, go to the gym, beach, etc. Exactly 12 months on and the ring has now had TWO stones fall out of the band on two separate occasions. I am very careful with the ring and the stones did not dislodge through misuse.

    FYI - the repair process takes 10 weeks and they cannot give you any idea of how much it will be until the ring has already been gone for 2 - 3 weeks. So imagine the embarrassment of having to tell friends and family where your ring is for 10 weeks! To add to that I am barley sleeping at night as I am so worried about how much the ring will be to repair this time around.

    Please do not spend your hard-earned money with this business. It makes me feel physically sick to think my other half spent months saving and invested his money in this ring for it to have broken on two occasions. Do your research and find a company that values people spending their hard-earned cash on sentimental pieces. Goldsmiths have lost out on a lot of business. We were planning on buying our wedding bands from here, plus we are going to be buying each other a watch as a wedding gift, which we will also not be purchasing from here, and that is just this year alone!

    The worst part is I now have to buy a 'replacement ring' that I can wear to the gym and on holiday as I feel scared to wear my original ring. I absolutely loved this ring but now every time I look at it I feel a twinge of disappointment.


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    Poor quality

    I purchased my diamond wedding ring 5 years ago, 3 diamonds have fallen out on 3 different occasions in 3 different parts of the ring in the last 5 months, surely a wedding ring should last a life time? having paid for the first 2 stones to be replaced I challenged Goldsmiths about the setting of the ring failing they accused me of damaging the ring and therefore refused to replace the third stone unless I paid £245, I am certain I have not damaged the ring however Goldsmiths are not interested, I will never buy from them again and would recommend others to steer clear

    Hi Karen. I have had exactly the same problem I spent £4000 on a diamon ring only to have a stone fall out within 4 months and now a second less than a year after purchase. I have had 2 independent jewellers look and both have said how poor the setting quality is . I will also never purchase from them again . I don’t know about you but I have not even had an email reply from them after sending many many complaints .

    Hi Karen, I've had a very similar experience. Two stones in 12 months. It makes me sick to think my other half has spent so much money on the ring. By the sounds of it, this is not unusual and like you I would advise others not to purchase anything from Goldsmiths. They will certinely not be getting our future business.


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