Morphy Richards36 reviews
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Kettle purchase
Your team was really friendly and helpful, nothing was too much trouble for them. They explained everything clearly and fully. I want to thank you for the excellent service, well done!
Breadmaker pan extended guarantee
I recently bought a breadmaker from the company and decided to get the extended 2-year guarantee. Unfortunately, the central spline on the breadmaker pan broke just a few days ago, which made the whole breadmaker useless. When I tried to claim under the extended guarantee, I faced resistance from the customer service rep, Jessica. I showed evidence from the company's website and instruction manual, clearly explaining the guarantee terms. However, I was told that the issue was because of ‘fair wear and tear’ and not covered under the guarantee. It's disappointing to find out that a vital part like the breadmaker pan is not expected to last even throughout the extended guarantee, particularly when there are only two people in the household leading to minimal usage of the product.
Iron faulty after guarantee period
After using the iron for two and a half years, it unfortunately stopped working properly. I contacted customer service for help as it was still under guarantee. However, the whole process was very difficult. Even though I provided lots of evidence, including photos, to show the problem, they kept asking for more information. This made me lose trust in the company. It felt like they were trying to avoid honouring the guarantee to save money. Sadly, this has put me off dealing with them in the future. If I could, I would give this experience "zero" stars.
Warranty replacement
My steam iron, with the extended warranty, suddenly stopped working after 2.5 years. I got in touch with customer service, went through the verification process, and they sent me a replacement iron quickly. I was really impressed with their after-sales service.
salt and pepper grinder.
i am so happy with my salt and pepper grinders, the best i ever bought, great quality and look so good in my kitchen, if your looking for these items , i would strongly advise you buy this product, great price, great value.
Red Jug Kettle -1.7-Rapid- Limesscale Filter
Buy the Kattle. 29th of March. Open it two days ago and it's leaking in two places.
Spoke to Amazon. They said. It's over 28 days. You need to go back to. Morphy Richards.
Spoke to the customer service at Murphy Richard. They said I've got to go back to Amazon. To replace it. Amazon said you need to go back to Murphy Richards.
we just going round in circle .
Very poor customer service altogether I should put in the bin. And never buy their product again.Electric Kettle,Toaster,Canisters, Breadbin ...amp... Kitchen Roll Holder.
Bought Said Items For The Design ,But Not Disappointed They Look fabulous In Our New Kitchen, The Only Criticism I Would Have Liked The Canisters To Have Tea, Coffee And
Sugar Printed On Them, However I Would Highly Recommend All Items.18cm 3 tier steamer 970008.3
Very please with the steamer the handles do get hot and easy to clean
Saucepan
Great product and well made.
Choose it because it’s a trusted brandPansi
I would recommend to people to buy these sets of pans they are strong and nice to use in kitchen
Pansi
I would recommend to people to buy these sets of pans they are strong and nice to use in kitchen
Power Steam Elite 332013
I used the iron for the first time last night and what a game changer. This model is so much easier to control and it way out performs my old model that I had.
This model is much quieter and so much better in every way and it doesnt require you to buy filters.
This model makes ironing so much easier to do and in half the time. I have to say that I'm impressed.Equip 3 tier steamer pan set
Lovely design good strong safe handles.Bonus it has a built in strainer
Electric salt and pepper grinders
The condiments set arrived promptly and I am delighted with them. I wanted the red to match my kitchen and they do so perfectly. I might have missed it but I wasn’t aware of many batteries, and what size they were but that was easily remedied and I have no complaints. I can definitely recommend this product.
Morphy Richards Supervac 2-in-1 Cordless Vacuum Cleaner March 2020
I bought this at the beginning of March 2020. It was great whilst it was going..and then our troubles started. I thought it had lasted 13 months but No! Less than 11 months. I rang Amazon up and they had to contact Morphy Richards (MR). I waited a long time on the phone for Amazon to get through, not Amazon’s fault of course. All these other companies appear to use the pandemic as an excuse to say we are experiencing long delays when they could if they wanted to..hire more staff! I digress. Amazon arranged fir me to obtain a replacement and one was sent out. Great. But no the replacement had a fault in that the LED lights kept flickering and so as a consequence of power loss the roller that picks up the dirt stopped rotating intermittently. I decided to put up with it. This situation lasted from the middle of February 2021 to July 2021. About 5 months. Now I know for a fact that I extended the warranty to two years as I registered it. I wasn’t going to ask Amazon to step in again, but then changed my mind because after all I had paid good money and both only lasted a few months. So I contacted Amazon and again MR took ages to answer. Amazon put me through and listened on the line. MR’s rep took ages on the phone to fill in a form and explicitly told me that if I wanted a refund and not a replacement that the process would be a lot more straightforward and that I could have one and then I asked what to do with the not working vacuum cleaner. Dispose of it was the answer. This call was recorded. I was also told that it would take 5 days for the refund to show up. I paid by credit card so I waited and waited. Two to three weeks later I enquired with Amazon and yet again waited to be put through to MR. The MR rep indicated that I could not have refund because it wasn’t their policy to refund and the MR rep I spoke to couldn’t have said that. The rep was defensive and aggressive and I was lucky to get a word in edgeways. I was made to feel as though I was lying. After much remonstrating, and after being told I would not get a replacement either because I had disposed of the item…even though their rep had told me to dispose of it, I was informed that management would listen to the recorded call and possibly if they found that their rep had said that that I may be given a replacement as a gesture of goodwill. Goodwill? You couldn’t make this up! We are insistent that a replacement just wouldn’t be good enough! Look at the history of this product so far…abysmal to say the least. So I waited seven days to hear back…nothing! So I wrote an email to customer services and they replied that they had passed my email on to management and they will listen to the call. How many times have I heard that? How long does it take for management to listen to the call? It’s now another week and nothing. I shall give MR 14 days from my email date and then if I do not hear anything I will then take the matter even further. Are you reading this MR? I won’t stop until I get justice! Just bear in mind folks that you will not get your money back in any circumstance unless you buy direct from MR. I’ll bet you didn’t know this was their policy. Where does it state that?
HELLA BEAUTIFUL
i really like that even i am spending money it's not going in vain. they offer the best appliance i have ever seen. the design are outstanding and look so beautiful!!!!!
About Morphy Richards
Machines and appliances can make your life a whole lot easier, but bad quality appliances only make you frustrated. So where can you find the best home appliances? One company that sells kitchen machines and other useful items is Morphy Richards. But what quality kettles and toasters will they sell? Will their coffee machines be able to provide you with fresh coffee in the morning? Will it take long for the delivery service of Morphy Richards to send you your ironing supplies? And will Morphy Richards’s customer service at least try something to help you out when you ask for their advice or assistance? The only people to answer these questions honestly are the customers that have shopped at Morphy Richards before. Read their customer reviews to find out a bit more about Morphy Richards. Their comments, opinions, ratings and experiences can help you to see if Morphy Richards might have some useful kitchen aids for you.
About Morphy Richards
Morphy Richards is a company that sells home appliances and other home solutions. The company was founded in 1930. The company was established by Donal Murphy and Charles Richards. They focused on luxury appliances. Now, they sell these appliances for all households. There are toasters that can provide you with some fresh toast. You can choose a 2 or 4 slice toaster. Morphy Richards also offers kettles such as water filter kettles, jug kettles, hot water dispensers and traditional kettles. In their coffee machines section, you can find filter coffee makers, milk frothers, Nespresso compatible coffee and tea pods, Espresso coffee makers and coffee capsule machines. For cooking and baking, Morphy Richards offers soup makers, health fryers, multicookers, microwaves, deep fat fryers, breadmakers, can openers, slow cookers and steamers. Their food preparation section contains table blenders, hand blenders, kitchen machines and hand mixers. So, in short, Morphy Richards offers everything to make your kitchen chores easier. Besides kitchen gear, they offer floor care such as vacuum cleaners, steam mops, steam cleaners etc. Their irons, ironing boards and vapour irons can tidy up your laundry in no time. Morphy Richards even offers some electric blankets, underblankets and mattress covers to keep you warm at night. And, last but not least, Morphy Richards offers cookware such as kitchen scales, kitchen bins, red cookware, pans, utensils, plum cookware, stove top kettles and more.
Services of Morphy Richards
The kitchen supplies and other small home appliances from Morphy Richards can be ordered via their website. Morphy Richards’ customer service sends the items right to your home. The online shop also has a customer service to help you whenever you require assistance.
Complaints, Compliments and Tips for Morphy Richards
Do you already work in the kitchen or iron your clothes with appliances from Morphy Richards? If that’s so, we would love to hear more about your Morphy Richards experience. How easy are their irons and kitchen tools to work with? Can you cook great meals with their pans and breadmakers? What does the coffee from their coffee machines taste like? And how satisfied are you with Morphy Richards’ customer service and delivery service? Write a review and share your story.
Bonus!
📊 How did Morphy Richards shine for you?
Contact Information
Stoney Lane
L35 5XW Prescot
United Kingdom
Categories Morphy Richards
Online shopping | Homeware Reviews & Experiences
Page Statistics
Seite online seit: 23 February 2018
Letzte aktualisierung: 29 November 2024
Review with most votes
HELLA BEAUTIFUL
i really like that even i am spending money it's not going in vain. they offer the best appliance i have ever seen. the design are outstanding and look so beautiful!!!!! Read onBy: Daisy