All reviews of Becky
Review about: Nugnes
Discounted dress purchase
I recently got this really good deal on a dress from the shop, but then there was a problem when the discount suddenly disappeared before I could finish placing my order. So, I contacted customer service and they were really great about it, they sorted it out and let me still use the discount the next day. It was a really nice gesture from them and I was grateful for their help.
Review about: SwimInn
Goggles purchase
I recently bought a pair of goggles from SwimInn. A bit of a bummer, though, as the goggles I wanted weren't in stock after I ordered them. Luckily, it was simple enough to choose another pair that suited me. The ordering process was easy, and I was happy with how quickly my order was sent out. SwimInn has some good prices on their products, which makes it a great choice for getting swimming gear without breaking the bank.
Review about: Gorgeous Shop
Face cream purchase
OMG, I'm so excited! I found this face cream that was way cheaper than my usual fancy brand, and it even arrived the next day! It came in such a lovely package, and I am honestly thrilled with the service. Massive thanks to Gorgeous Shop!
Review about: North East Tackle Supplies
Wading boots with cleated soles and studs
I recently bought a pair of wading boots with cleated soles and studs from North East Tackle Supplies. The ordering process was easy, although there was a small issue with the delivery service. When my parcel got mishandled by DHL, I contacted NETS for help. The team at NETS quickly sorted out the problem with DHL, and thanks to their fast work, I got my wading boots the very next day. I was really impressed by the excellent customer service and professionalism shown by the staff at NETS. They were so helpful, understanding, and really went the extra mile to make sure I was happy. Despite the initial problem, I'm happy with my purchase and the whole experience with North East Tackle Supplies.
Review about: Moda in Pelle
Calandra tan leather boots.
I managed to snag a pair of the Calandra tan leather boots in the sale and I've got to say, what a great deal! They're seriously comfy and look really stylish too. I'm totally in love with them and would definitely suggest them to anyone on the hunt for a killer pair of boots.
Review about: ParcelHero
Large item collection
I've just sorted out getting a big item collected using this service for the first time ever. It was actually really simple and straightforward. I managed to get a good deal on the price, much better than if I had tried going directly to the courier company. The best bit was I didn't have to deal with printing out a label for the courier I chose, saving me a lot of time and bother. Overall, using this service was super convenient and affordable, making the whole process really smooth and easy.
Review about: Hairtrade
Hair products
I've used this website a few times now and it's always been great. The ordering process is easy and simple, which makes it a breeze to find and buy the hair products I want. My orders have always been sent out quickly and actually arrived sooner than I thought, so I've never had to wait long to get my hands on them. With such good service and reliable delivery, there's really no need for me to look anywhere else for my haircare stuff.
Review about: City Plumbing
Underfloor heating spare part
My experience at City Plumbing was absolutely fantastic. I needed a small spare part for my underfloor heating manifold, and it was pretty important to get it sorted. Wesley, the guy who helped me out, really went the extra mile to track down the part I needed, which was a lifesaver. His kindness and quick work were really impressive.
I was really blown away by the service I got at City Plumbing. The staff were all really clued up, super friendly, and really professional. The shop was well laid out, which made it easy for me to find what I was looking for. To be honest, my experience there was even better than I expected, and I'll definitely be going back for future bits and bobs. I'd happily recommend City Plumbing to anyone on the lookout for top-notch products and great customer service.Review about: Compare the Man and Van
Man and van service.
I recently used a man and van service from this company for my house move. The booking was quick and simple, and I could pick a time slot that suited me. The man and van turned up on time on moving day and helped me carefully and efficiently load all my stuff into the van. The driver was really nice and professional throughout, making sure everything was securely packed for the journey. The delivery to my new place went smoothly and stress-free, and all my belongings arrived in perfect condition. I was really happy with the service and would definitely recommend them to anyone looking for a reliable man and van service.
Review about: Selfridges
Perfume purchase
When I ordered my perfume from Selfridges, I was really pleased with how well everything went. They gave me all the details about when it would be dispatched, the tracking information, and where and when I could collect it. Even though I had heard some bad things before, everything went smoothly without any issues. It was a stress-free and quick process that left me happy with what I bought.
Review about: Bows Boutiques
Long-time customer, great customer service, amazing value for money, quick order processing, live feed on Facebook.
I've been a customer at this store for a while now, and I have to say, the customer service here is top-notch. The staff really know their stuff and are always happy to help with any questions or issues. The clothes they sell are also really good quality, and the prices are pretty reasonable too. I've never had any issues with the sizes, and I always feel like I'm getting my money's worth.
Review about: Joules
Oversized Falmouth Rugby shirt
I bought the Falmouth Rugby shirt from this shop, and honestly, I was pretty gutted about the sizing. It was way bigger than any other rugby shirt I've got before - the length and sleeves were much longer. It's a pity because the shirt itself is actually really well-made and good quality. I tried to leave a review on the website, but I had a bit of a nightmare with the whole process, which was annoying.
Review about: Impericon
Quick delivery, great quality
I was really pleased with how fast the stuff arrived and how good they looked. They were in perfect shape and just like how they were shown on the website. I'm really chuffed with what I got and I'll definitely come back to shop here again.
Review about: Old & Rare Whisky
Whisky purchase
I have to admit, I was a bit unsure before buying because of some of the mixed reviews I had seen. But, I took a chance and made the order just before the Christmas rush. Much to my surprise, everything went smoothly with no problems at all. I was really happy when my package arrived quickly through DPD yesterday. The bottle was definitely authentic, packaged well and sent securely. I have to say, I am really happy with the service I received from this company.
Review about: ParcelHero
Easy, affordable, prompt
ParcelHero were fantastic for sending multiple parcels, which I didn't find with other companies. Their prices were really good, and I was happy with how quickly they collected the parcels from my house. The delivery turned up the next morning at 9.01 - only a minute late - but still great service overall.
Review about: Oak World
Bedside cabinet purchase
I recently bought a bedside cabinet and I'm really happy with the quality. I had purchased a similar one a few years back and was pleased to see that the quality was still top-notch. It arrived quickly, just within a couple of days, to North Devon. I'm overall really satisfied with my purchase and will definitely think about buying from here again in the future.
Review about: Caribbean Warehouse
Last-minute holiday booking
Just booked another last-minute holiday with Lynne! She's brilliant at finding great deals. I was really stressed trying to pick a family holiday spot, but one chat with Lynne and she got us a fantastic deal for a lovely hotel in Turkey. Can't wait for our holiday, thanks again Lynne for being so helpful and professional!
Review about: Toni And Guy
Haircut and highlights
I went to the salon the other day to get my hair cut and some highlights done. The stylist really paid attention to what I wanted and gave me some good advice on what would suit my hair type best. The haircut turned out exactly how I wanted it, really precise. And the highlights were amazing, they blended in so nicely and gave my hair a natural look. I was really impressed with how skilled and professional the staff were.
Review about: Schuh
Shoes for my brother
I had a really bad time dealing with this shop. I bought some shoes for my brother and paid extra for next day delivery. But the courier they used didn't show up on time, saying it was due to warehouse problems. And to top it off, the shoes were a gift for my brother, but I had already left the country when they finally turned up. Not only did the courier mess up the delivery, they didn't even collect the package when they did manage to deliver it. As per the shop's rules, if they don't collect the package after a month, they should automatically return it and process a refund. It's been over a month now, and despite going back and forth with them, I still haven't got my money back. And now they're saying they've sent my refund through a third party (Klarna) and I need to sort it out with them. I've even sent them my bank statement as proof that I haven't been refunded, but I'm still stuck without my money and feeling really frustrated.
Review about: Pro Direct Running
I got some sick running shoes
Oh my goodness, these shoes are incredible! I actually received them as a birthday present and they are so comfortable. They make me feel like I could sprint like lightning in them. My uncle, who is a bit of a running expert, suggested them to me and I'm really pleased I took his advice. The website where I ordered them from was really user-friendly and I received my shoes in no time at all. I'm really excited to take them out for a run tomorrow!
Review about: Simply CBD
CBD for dog's epilepsy
I came across this company after trying various options for my dog's seizures. Since using CBD green light, my dog has shown amazing improvements. I highly recommend it!
Review about: Trekkinn
Returns issue
I've been trying to sort out a problem with returning an item for weeks now. I've tried getting in touch with them so many times, but they keep saying they haven't got my package. It's just ridiculous! I wouldn't recommend using this website at all.
Review about: Dears Pharmacy
Prescription medication refill
The team at Dears Pharmacy were so helpful and really knew their stuff! They gave me great advice on my medication and answered all my questions, making sure I was making the best choices for my health. I really appreciate their expertise and how professional they were. Thank you so much!
Review about: Your Parking Space
Late parking booking
I tried to book a parking spot on this app, but it was a complete nightmare! The app was really confusing and not easy to use. I ended up booking an hour after I'd already parked, which was so annoying. When I tried to report my problems, the customer service team replied but didn't offer any help. I definitely won't be using this app again, it was badly made and just wasted my time.
Review about: Irish Ferries
W B Yeats ferry crossing experience
The ferry W B Yeats was a bit late leaving on 21st January 2023 at 3:20 pm because of Storm Isha. Even though it was tough with strong winds and rough seas at 60mph, the journey was surprisingly comfortable and safe. The crew on board were really nice, polite, and super professional, which made us feel secure and well looked after the whole way. It definitely highlighted how crucial safety and professionalism are when sailing through stormy waters.
Review about: Vitl
Personalized vitamin subscription
I decided to try out this vitamin subscription service after filling out a survey, and it's been really handy up till now. The whole sign-up process was straightforward, and I get my custom vitamins delivered to me every month. I like that each daily dose is wrapped separately, which helps me stay on track with my intake. All in all, it's been a stress-free way to make sure I'm getting all the necessary supplements I require.
Review about: Technicals
Good quality clothes
I really enjoy shopping at this place! The customer service is fantastic, they are quick to respond to all my questions and really friendly. The prices of the clothes are reasonable and my little brother always likes everything I buy for him. I've been shopping here for a year now and they have never disappointed me. I hope they continue to provide great service!
Review about: Fenwick
Makeup products order
I ordered some stuff last Monday and it still hasn't arrived after a whole week! I sent an email but didn't get a response, then I called on Friday and they said it might be ready by Friday or Saturday. Well, it's Saturday now and I still haven't received anything! I tried checking online but it still says 'waiting to be picked'. What a joke! I won't be ordering from them again!
Review about: Joom
Recent Joom purchase
I recently bought something from this website and I have to say, I'm really happy with the quality of the items I got. The team there were quick to respond and made everything easy. Plus, knowing they have a money-back guarantee made me feel at ease in case anything went awry. Overall, based on my experience, I'd definitely suggest this site to others.
Review about: Insulation Superstore
Insulation purchase
The insulation I bought was just what I needed and matched the description perfectly. The website had really good info, so it was simple to find the right product for me. However, I reckon the delivery could do with some work. It'd be handy to be able to choose the delivery day or get updates on where the delivery's at. Waiting around for 8 hours for the insulation to turn up was a bit of a pain, to be honest.
Review about: Pets Calm Down
Anti-itch pet product
Even though the anti-itch product didn't do much for my dog, I have to admit that the customer service was really good. When I told them about how the product wasn't helping with my dog's itchy skin from mange, they replied quickly to my emails. They answered all my questions and ended up giving me a refund. Even though the product didn't work as I had hoped, I was really impressed with their fantastic customer service. I would definitely suggest this company to others because of how efficient and professional they were.
Review about: ReduceMyExcess
Mistakenly purchased duplicate policy
I made a bit of a blunder by buying a new policy from this company when I already had a valid annual policy. When I realised my mistake, I got in touch with their customer service team to ask for a cancellation and refund. Charli responded quickly and was able to sort out the cancellation and refund for me with no fuss. It's really nice to deal with a company that actually pays attention to their customers and deals with their needs promptly. Their service is top-notch all the way.
Review about: Armor Lux
Super good shirt
The shirt I bought was really good quality and the delivery was a piece of cake. I was so impressed with how the shirt looked and felt when it arrived. I'll definitely be ordering from them again in the future. I highly recommend them!
Review about: cuddlybeds
Bed delivery and quality
I bought a bed from this company recently and I have to say, I was really impressed with how great the delivery service was and also the high quality of the product itself. The delivery guys were not only friendly, but they were also really polite, which made everything just so easy and stress-free. They even carried the bed upstairs for me, which was a massive help. The bed is really top-notch quality, particularly for the price. I would definitely recommend this company to anyone looking for a new bed.
Review about: Logitravel
Online booking experience
I recently made an online booking through this platform and I was really disappointed by the whole experience. Firstly, they were so bad at communicating - they didn't reply to any of my calls or emails. And when they did reply, the English they used was really poor and hard to understand. I tried to complain about it, but they didn't handle it well at all. They even went as far as blocking my phone number so I couldn't get in touch with them anymore. This is so unprofessional that I'm actually thinking about taking legal action against them.
Review about: Prestige Hampers
Long-distance gift hamper purchase
I recently got a gift hamper from this company for my parents who live on the other side of the world. It was such a breeze to order, thanks to the easy-to-use website. They had a great selection of products, and I managed to find the perfect hamper for my parents. The way the hamper was presented was top-notch, and my parents were over the moon with how beautifully it was packaged. They couldn't stop talking about how delicious the food items were and how much they enjoyed having a treat. I can't be with my parents to celebrate in person, so it's nice to know they received such a fantastic gift that made them happy.
Review about: Garden Centre Koeman
Wasp traps purchase
Hey, so I ordered these wasp traps online, right? But get this, they never even arrived! And when I tried to give them a ring, no one picked up the phone! I even shot them a few emails, but got zero response! Ended up having to file a report with the fraud department because this whole situation is seriously uncool, dude. Save yourself the hassle, don't even bother trying to order from that dodgy place, total scam artists!
Review about: Seezona
Personalised item
I was really happy with the service I got from the online store. The customer service was outstanding, and Aggi really made an extra effort to make my purchase feel special. The delivery was quick, and the item came in perfect condition. I'm really pleased with how everything turned out.
Review about: Questor Insurance
Insurance provider customer for several years
I've been with this provider for quite a few years now and honestly, I couldn't be happier with their service. Their platform is so user-friendly and I feel really secure with my insurance coverage. Having that peace of mind is so important to me and I'd definitely suggest them to anyone looking for insurance.
Review about: Il Makiage
Foundation, eyeliner, lipstick
I really love the products from this brand, especially the foundation, eyeliner, and lipstick. They're really good quality and I always choose them first. I'm looking forward to trying out the wrinkle cream next, as I've had such good experiences with the brand before. Il Makiage always comes through with top-notch products that I'm happy to buy over and over. They're reliable and always deliver on time.
Review about: Vitl
Energy-boosting products
I've been using the energy-boosting products from this company and I have to say, they've really made a positive impact on my overall health. Ever since I switched over from supermarket brands, I've noticed a significant improvement in my energy levels and even my skin is glowing. It's incredible how just making small changes in our lifestyle can make such a big difference. It's also reassuring to know that I'm taking control of my health, especially after losing loved ones to serious illnesses like cancer.
Review about: eOpticians
Contact lenses
My experience with eOpticians wasn't great. The customer service team was helpful, but my order was delayed a lot. I ordered a year's supply on the 5th of May and was told it would arrive in 5-15 days. However, on the 7th of May, I was told not everything was in stock, and it wouldn't be dispatched until the 17th of May with a 5-20 day wait. This happened again on the 17th of May, pushing the delivery to the 27th/28th of May. I only received a partial order for one eye on the 18th of May. I asked for a refund on the 10th of June, and got some money back by mid-June, but I'm still waiting for a £400 refund as of the 2nd of July. In comparison, Lensstore and FeelGood Contacts were much better, with my orders arriving promptly the next day. It seems like eOpticians might be having some issues, maybe because of Brexit. In the end, while eOpticians have good prices, I suggest being super organised and ordering well in advance to avoid disappointment.
Review about: Buy Fencing Direct
Easy order, discounted products
I made a purchase from this company recently and I must say, I was really impressed with how easy it was to find exactly what I was looking for. The website was so easy to use and the search options helped me narrow down my choices without any hassle. The whole ordering process was really straightforward and didn't involve any unnecessary complications. And to top it all off, I was thrilled to find that the products I wanted were on sale, which was a nice surprise. Overall, I was really happy with how efficient and convenient my shopping experience was.
Review about: Greaves Sports
Sports equipment
I was a bit disappointed with how long it took for my order to arrive, it could have been faster. But, I was pleased that they kept me informed about when it was being shipped. Even though there was this small problem, I will definitely think about shopping here again in the future. The customer service was excellent, and I was really satisfied with the whole experience.
Review about: Testpreptraining
Father's Day shopping
I was really impressed with the customer service I got when I was looking for Father's Day gifts. Ajay, the staff member, knew so much about the products and he helped me choose the perfect gifts for my dad. I was only planning to spend a little bit, but with Ajay's advice, I ended up buying quite a lot. All in all, it was a really good shopping trip and I'll definitely be back again.
Review about: Just Travel Cover
Annual travel insurance in Europe
The person I spoke to on the phone was lovely and really knew their stuff. They helped me find a cracking deal on my insurance for going to Europe several times a year. And the price was spot on as well!
Review about: SportsShoes
Children's shoes
I bought some shoes for my son not too long ago, but when they arrived, they were a bit pinchy on his feet. So, I got in touch with customer service, and I have to say, I was really impressed with how helpful they were. They sorted out the return super efficiently and sent us a new pair of shoes that fit him perfectly. Charlene and another lovely member of staff really went out of their way to help me, and I can't fault their service - it was top-notch. I'll definitely be coming back as a customer in the future.
Review about: Parcel ABC
Package delivery issue resolved
I recently had a problem with a package delivery that needed to be sorted, and I must say, I was really impressed by how well the folks at Parcel ABC handled it. They were professional and got it all sorted without any hassle. They even managed to offer me a better deal for the service. All in all, it was a really good experience, especially given the situation.
Review about: Kelsey Media
Customer Support Team
Daisy and the customer support team at this company were amazing. They were really honest, speedy, and super helpful in helping me find those tricky items I was after. They not only answered all my questions, but they also went the extra mile to make sure I was happy with my purchase. It's so nice to see such dedication and care for customers. I'll definitely be coming back because of the fantastic service I got.
Review about: Cartridge People
Ink cartridge purchase
I recently bought some ink cartridges from this company and I was really happy with how everything went. The website was easy to use and had loads of different products to pick from. The checkout process was quick and I got a confirmation email not long after placing my order.
Review about: beliani
Sofa purchase
When it comes to buying furniture, I always like to have loads of options to choose from, and that's exactly what I got with this company. The descriptions were really detailed, there were loads of colours to pick from, and I was pleased to see that the sizes of the sofas were clearly listed. Ordering was dead easy, and the delivery came surprisingly quickly. Plus, the prices were really good value compared to other places. All in all, it was a brilliant experience and I'll definitely be coming back for more stuff in the future.
Review about: Hometree
Boiler insurance
VOID THIS COMPANY
2021: We had a service through HomeTree on Friday. The engineer broke the boiler when he put it up to pressure and he said he would get the part and get it fixed the next day (Saturday).
HomeTree then said that they had to wait for a quote (he said he'd sent it straight away) and would call back. They didn't see we had to chase them.
We phoned Friday. We phoned again Saturday. They said on Saturday that they couldn't get hold of the engineer. When we phoned again they said that the part was only available from 40 minutes away from us and the engineer would not go that far.
We asked if we could collect it ourselves. They said they would check.
We called again. They then said it was too late as it was now closed.
So we're without any hot water or heating for 5 days.
I work for the NHS and need to shower between shifts. They suggested we go round to someone's house to shower (during lockdown... 🙄🤷).
TL...DR. They broke my boiler and then wouldn't mend it for 5 days.
EDIT: they're now saying they can't do it until Wednesday at the earliest, despite it being THEIR FAULT it broke. No end in sight.
And pointless trying to reason with them.
2023:
We had a massive leak and our water tank failed.
Hometree said that replacing the tank would represent and "upgrade" and would not pay.
They also said they would not pay for a corroded pipe found on our service because that would also be an "upgrade".
We now have a £4k bill.
Customer services are shocking.
This company are charlatans.Review about: Vodafone
Lovely smart phone
I bought a Vodaphone smart v8. It has a very remarkable design for the price, a moderate camera, and a full HD screen. The battery is all-day battery life and quickly charges.
At the back of the phone, you would find the protruding camera, which is sat inside a shiny metal ring to the center. To the right is a dual-LED flash. There's also a fingerprint scanner about a centimeter under it. I love the overall build. I love the sleekness smartness look. Great delivery service from the company. A lovely phone that performs almost everything you desire a smartphone to perform.Review about: BreakFree Holidays
Quick and Easy Booking
Great website and easy booking experience
Review about: Shaw Academy
Nutrition Course
Positives - good content and good customer service
Negatives - classes are not flexible in being able to access them. You sign up for specific times/days. Which would be fine if it was with a live instructor. But it is not. Which is frustrating. If I have some extra time, I want to advance my learning. Not wait around another week for an additional class.Review about: Pebble Grey
600x600mm Savio LED Illuminated Bathroom Mirror
The negative review is for the company, more than the mirror.
There is a scratch in the silvering about 1.5cm long, which I didn't see when I first opened the parcel (which had arrived a day late).
The electrician came and installed it and noticed it, so I contacted Pebble Grey (twice I'd emailed and their support email address didn't work, with automatic emails telling me to contact the same address I'd just used!). I got a response eventually through Facebook, but they were particularly unhelpful and said I should never have accepted it if it was damaged and that they could replace it after 10th September when it would be back in stock (but I'd have to pay £65 again to get it fitted) or I could send it back (having cost me £65 to fit it originally).
Even if they'd just apologised and offered a small amount of compensation, I would have been happy.
I spent £150 on an item which is damaged, but I definitely won't make the mistake of ordering from them again.
Plenty of companies with similar mirrors but better customer service.
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