Travis Perkins Reviews
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Building materials
I bought a bunch of building materials from this place recently, and I was really impressed with the service. The people in the office knew their stuff, and the guys out in the yard were quick and helpful. The truck driver, Les, was right on time with the delivery and made sure everything was unloaded properly. It was a pleasure working with the whole team.
Various
I would give less stars if I could! Travis Perkins have conned us out of nearly £3k through either incompetence or negligence. Items that we PURCHASED were continually invoiced for hire. When our office picked this up and brought it Travis Perkins attention it took them 8 months to look into - during which time they continued to generate further invoices for said items, sent threatening messages for payment, and eventually froze our account. They have not offered any refund and have now closed the inquiry. We are a small family business and this has cost us dearly in an already difficult time.
If you choose to use them please make sure you are handed paperwork for your order and check it is correct before you leave! Conveniently for Travis Perkins we were not given paperwork for our transaction - only the person who off hired the items for purchase to us knows why. We have been left with no proof, nothing we can take to court. This is not the first time mistakes have happened. Regularly hired items have been over hired - invoicing us for longer than we have had the items. I hate to think how many times these have slipped through the net and not been picked up.
I would avoid at all costs. We certainly won't be using them ever again!A toilet seat
I ordered the toilet seat from Keighley branch on 5 July. This was not a stock item and had to be ordered from manufacture. I was told it would be in the week after. They actually delivered the seat on Wednesday 13 July. Excellent service from ringing the order in and receiving delivery a week later. Very good firm to deal with.
Supply of timber
Manager on way home while customers still waiting
Travis Perkins - West Wickham
I placed and paid for a simple order on the web on Thursday
Instant response - the branch will contact you to arrange delivery - They didn’t
Monday morning I called the branch to arrange delivery - agreed for Wednesday
Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray
Branch stated they will deliver tomorrow - they didn’t
Thursday - call branch - sorry out of stock and had to get it from another branch
Why was that not evident a week ago
Asked to speak to manager - 15:57 hrs - “he finishes at 16:00 - he’s gone home….
I’m still waiting for the delivery - I’ve had bribery of free goods not to publish this
Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager
If you want a merchant that provides excellent service - don’t use Travis Perkins at West Wickham - the management are not interested as they are clock watchingGravel
Service cannot be faulted . Goods came as ordered and delivery on time on a filthy day but Richard the driver was very good and put the gravel exactly where we wanted Thank you manse lane branch !!
Cuprinol Wood Preserver & Silicone Sealant
I purchased a 5 Litre can not Cuprinol Wood preserver from Travis Perkins branch in Pocklington. I had seen what I thought was wood preserver on the Travis Perkins website at a cost of £45-00 including VAT.
The price I was charged at the store was £61-72 including VAT When I queried this at the check out I was told the price was correct I checked on the price label on the shelf and the price was £45-00 After some debate including trying to find the item on their own website the staff told me that the item advertised on the website was Cuprinol 5 Star Wood Treatment and what they had in stock but shown with a price of £45-00 was in fact Cuprinol Wood Preserver and the shelf price had not been updated
I therefore ended up paying £16-72 more than was advertised.
I contacted Travis Perkins Customer Services but have had no response or even acknowledgement.
Not what I call good Customer Relations
JohnMost improvement items for home and Garden,
Very impressed with delivery drivers and branch staff and telephone orders ,very helpful and friendly and standard of orders , would recommend
Materials
Sorry to say yet again wrong materials turned up after waiting 5 days.this happens on most of orders ,then told they will try and get back later on same day which has never happened before and I very much dought it will happen.
I know I don’t order massive amounts but I still like to get what I ordered.
Thinking maybe it’s time to get another supplier.
Totally fed up with it.
Review with most votes
Materials
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