UK Sport Imports - Overall Rating based on 41 reviews
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Trampoline and bbq
Felt positive as ordered and then had email saying order to be delivered.
Only half the order arrived and since then they've been a nightmare
Can't get a proper response the just fudge around the issue
I asked if there was a problem with the bbq to refund it and is buy a different one..they then said they want the whole order returned.! The trampoline is built so how Is that an option.
Ridiculously difficult, don't answer calls, rude staff iver email when they bother to reply.
I have passed the issue to barclaycard now to resolve as these people cleat have no idea what they're doing.
It's simple..deliver the bbq or refund that part of order...how can it be more difficult than that
Hopeless company never use again
It won't let me use one or zero stars so the two star ratings are over rated...by a mileExercise bike
I ordered exercise bike it came within a week unfortunately it wasn't fit for purpose so emailed them and got response very quickly and a full refund in less than a week.
Thankyou
I would definitely buy from this company again . UkMulti Gym
Bought a multi gym which was just dumped outside our house, was not told of the delivery. Putting it together found parts were missing. I have e mailed UK sports FOUR times, no reply. Had the multi gym 2 weeks now but cant use it. If you are thinking of buying equipment from this company DO NOT. Once they have got your money it ābye byeā
2 x table tennis tables
I ordered two fold-up table tennis tables on 19th May. They arrived 11th June and I immediately emailed UK Sport Imports to advise that both tables were unusable - one was broken and the other just didn't unfold into a level table. They were cheaply made with chipboard and the hinges were coming off.
After many chase-up emails the tables were finally collected from me on 16th July. Despite many more emails to them I have heard no more from them and I am having to pursue the matter through my credit card company.
I would 100% discourage anyone from dealing with this company.Table tennis table
I placed an order at the beginning of June. It arrived three days later but was damaged. I took several photos but could only post one to show the damage.
It was impossible to speak to anyone as their phone lines were closed due to Coronavirus. I did eventually get a response via email and after several back and forth's agreed on a partial refund as it was impossible to return the item.
I have contacted them again numerous times but am still awaiting the refund!
I would most definately not buy from them again nor recommendtable tennis table
Very good ordering system and the table was delivered in good time despite Covid, which was great as it was an anniversary present. Unfortunately the table arrived broken. With no customer service dept we emailed within an hour of receipt. After several emails (automatic replies most of the time) we finally had the table collected nearly 3 weeks ago. We have still not received a refund or any communication from the company despite several follow up emails. We have been very patient recognising all the delays and problems due to Covid but this lack of any communication has been very stressful. It has put us off ordering anything else from the company.
Table tennis table
AVOID AVOID AVOID
Bought a table tennis table...handled very carefully always returning it to it's original packaging...only used a couple of times...broke within a year hence still under warranty...they took 2 months to respond to emails and now deny responsibility.
AVOID AVOID AVOID14 ft trampoline arrived with holes in mat horrible .
No response no nothing horrible customer service.
Ir was my 4 year old birthday present.2 Table Tennis tables
Both the table tennis tables I received were faulty and unusable - 1 clearly damaged and 1 with a variety of faults. I have emailed the company 4 times and again today but have only received generic replies. I feel scammed...
Golf buggy and ramp
In my earlier post I gave them a very bad report. I now believe they were not ready for the lock down so it was difficult to get in touch with them. They are now up and running, they phoned me today and offered me a full refund. I came to a satisfactory arrangement I will now keep the scooter and use it for my disability and home use. Alex who phoned me was very polite and helpful. I do hope they manage to get there very good name back again.
14 ft trampoline
MAT HAS 2 HOLES IN IT NO RESPONSE FROM THEM JUST BEING IGNORED
7.5 ft pool table
Run away!
I purchased a 7.5ft pool table from this company, and it is rubbish. The surface is bowed in the middle, so all the balls eventually end up against the cushion on every side. Totally unplayable. Also the triangle was smashed. We're in shielding , because of coronavirus and my wife's on going chemotherapy. So this pool tabe, which was Ā£400 by the way, was supposed to be a welcome diversion for my family. Disappointed is an understatement! After WEEKS of emails and pestering. Eventually they sent their courier to pick it up. And he wasn't happy how I'd packaged it! An already broken pool table! And refused to take it.
They won't answer any emails now and
their Facebook page is gone which is weird.
I think I'm stuck with this faulty table, and I don't think I'll see my Ā£400 again.
Do youreslf a favour. And buy elsewhere. These terrible reviews are here for a reason.
Currently reporting it to trading standards.Lontec U3 Treadmill 071019571
Ordered this on 15th May , stock was due w/c 1st June, was a little nervous last week when I didnāt hear anything especially seeing some of the reviews however, I neednāt have worried as I received an email yesterday to say it had been shipped and another this morning from DX saying they were delivering today. It was here before 11am, took 30mins to unbox & set up and itās absolutely brilliant, fantastic product really enjoyed my 1st run since mid May , solid and good quality, good price and delivery.
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Barbell
Ordering was simple and price reasonable but still not received item even though I had an email to say it has left the warehouse over 3 weeks ago customer service is the worst as you cannot get in contact with them at all very frustrating cant get a refund so stuck in limbo would never use again or reccomend company simply due to the terrible well lack of customer experience I know deliveries are taking a bit longer during the pandemic but over 3 weeks seems to me my delivery must be lost or misplaced but as I have said I have no clue because you cannot get in contact with anyone very very angry stressed out of pocket and unhappy
Spin Bike
After reading reviews I panicked that my pre-order spin bike would not arrive. I was pleasantly relieved that the bike due WC 1st June arrived on 2nd June at 8am. Perfect condition and was super easy to assemble. Only negative is that it is impossible to contact customer services as their number AND email Donāt work. Only way is to use the contact form on the website. Very happy with my spin bike!
Golf cart
Just donāt bother. Absolute waste of time trying to deal with these people when they wonāt answer a phone or respond to emails. Ordered product 3 weeks ago for next day delivery, still not here & no contact.
Treadmill cost 349.95 order number 071018844
I ordered a treadmill on the 8/5/20 on pre order for the 27/5/20. Received the same emails as others on the 15/5/20 to say it was being dispatched then another saying it was an error. That raised my suspicions it could be a scam. Paid with cc. Have called my cc company today to make them aware but I have to wait 15 days incase it arrives, they said if it does and itās faulty to call them back . Wish Iād read reviews before, Iāve clearly been had.
Today the treadmill arrived and so I have to take back my review above. It was very well packaged and protected and we managed to assemble it with little problems. I feel bad now but I to panicked after reading the bad reviews. Itās the model I ordered, everything was sealed and all parts present. Itās not a high end machine but you get what you pay for. Itās too early to tell if it will keep going but it works so far and hopefully wonāt blow up. It came when the company said it would. The dx driver was helpful and friendly too. Sorry for my previous review
Exercise bike
I bought a bike which came with a broken part and wanted to returned. I have sent multiple emails regarding return instructions, yet no response after over a week. Clearly customer service is not what you would expect. The phone lines are closed so email is the only option to contact the company. Would not shop again or recommend UK Sport Imports.
Exercise Bike
We purchased a bike and it has been faulty since delivery. They responded to first email but have not responded since. Now my emails are getting blocked I think as I am getting emails back saying not recieved. They have not come back about a refund for at least 2 weeks
IronMan IM-309 Advanced Single Station Home Multi Gym
OMG, I cannot even begin to tell you people.
When the gym got to me, it had no packaging left on it. The delivery driver asked me, (a heart transplant recipient), to help him lift it out the truck.
Parts are missing. the whole thing looks as if it had been used in a back street gym for 16 years and they decided to pack it up and sell it on to me.
Alex said he would send me a new out and have this collected but nothing came.
I rang UK Sports and they told me that the second one had got lost in transit.
Lost in DODDGY, I'd say.
I've missed two of my own days, waiting for this delivery and they are asking me to miss more so that they can collect this piece of iron junk. Only then will I get my money back.
People, keep your money in your pocket or go and spend it with a safe and trusted supplier because this one falls back on it's promises, waste your time and sells you junk.Trampoline
I have bought a trampoline for my twin grandsons as a joint 7th Bday present. Although it has not yet been unpacked I cannot fault the ease of purchasing this product.I phoned regarding delivery and your customer service department is excellent. The delivery company were again very prompt and helpful. All round a very good experience and would reccomend
Dishonor company don't order anything from this company their a British party member ie racist do not deal with company for anything.
They fail to respond to emails I cancelled my ordered last Sunday a day after placing it they then still took my money yesterday I have informed my bank they have failed to respond to my request for a refund and took my money with the full knowledge they can't deliver goods as it's a fake website.
Recall payments from your bank as why should they keep your money.Esther Judah what an absolute load of trollop. What has race got to do with it. Ridiculas comment!
Load of Crap Ester I ordeded ysty 2nd july & it arrived today 3rd july less than 24 hours , think your a racist looking at your @ your comment, people like you cause trouble
With all due respect Ian you have been extremely lucky - lots of people have suffered at the hands of this company whether that be non-delivery of goods, faulty goods or receiving the wrong goods. There are plenty of other sites with reviews that clearly show that.
Review with most votes
BEST SPORTS/FITNESS EQUIP. &am
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