All reviews of Kirsty
Review about: Wolf and Badger
Something cool and trendy
I was on the hunt for something really cool and trendy to buy when I stumbled upon this amazing item at the store. Unfortunately, my credit card had a PO Box billing address, so they couldn't accept it. However, Katie swooped in and saved the day! She suggested using Klarna instead, and just like that, the problem was sorted. Thanks to Katie's quick thinking and helpful nature, I was able to purchase my desired item without any issues. She really is wonderful and super helpful!
Review about: Worldwide Insure
Fast and helpful service
Our insurance went up by £400 this year just because we're old and hadn't actually claimed anything - bit unfair, right? But Tamsin sorted us out with a better deal. It was quick and easy, really helped us out.
Review about: Geronigo
Fun activity with a cool guide
We went on this amazing adventure with this guy called John and he was just so cool. He explained everything perfectly and made sure we had a great time hiking. We saw loads of cool stuff and I felt completely safe throughout. It was honestly the best day ever!
Review about: Lentiamo
Sunglasses purchased
I recently bought some sunglasses from this company and it's turned into a bit of a nightmare, to be honest. The website said they were in stock, but it's been nearly four weeks now and the delivery keeps getting delayed. When I asked for a refund, they said no and now they're just ignoring me. Dealing with a company that doesn't keep their word and offers rubbish customer service is really annoying.
Review about: Radical Storage
Storage booking nightmare
I made a right mess of it, didn't I? I went ahead and booked luggage storage for a whole week, only to find out later on that it was a non-refundable, non-cancellable deal. And as luck would have it, I got stuck with a dodgy place - a shady bar. I tried getting in touch with customer support for assistance, but haven't heard back from them yet. Dealing with this service has turned out to be quite the headache.
Review about: UK Sport Imports
Trampoline purchased
The package arrived quickly and in perfect condition. Putting it together was a bit tricky in some places, but I managed to figure it out with a bit of common sense and my previous experience building trampolines. It's possible to assemble it alone, but it does take more time. In the end, I'm happy with how it turned out and my kids are thrilled with it.
Review about: Aircraft Model Store
Recent model purchase
The customer service at the aircraft model store was absolutely fantastic. The team were so helpful and accommodating, answering all my questions quickly. They really went out of their way to make sure everything went smoothly. The models I bought recently came in great condition, well-packed and on time. I even got them at a really good price because of a promotion. I would definitely recommend this store and their amazing team. Thanks a lot for the top-notch service.
Review about: Girotti Shoes
Late Order Delivery
I ordered something back in November, but it wasn't until the end of December that I thought to check on where it was. They told me there was a shortage of materials, so I picked something else in January. It's now February and still no sign of my order. I've sent several emails but had no replies, and I can't get through to them on the phone. This lack of communication and delay in delivery just isn't good enough.
Review about: Moda Furnishings Limited
Garden furniture purchase
I went to the Chelmsford showroom and I was greeted by Claire who was really friendly. She helped me a lot in choosing the right garden furniture and gave great support. The showroom was nicely set up with a good variety to choose from. The parking at the back was handy and it was a nice touch to be able to register my car for free parking. Overall, it was a brilliant experience and I would definitely recommend visiting if you're looking for garden furniture.
Review about: Very
Dyson vacuum cleaner purchase
I recently ordered a Dyson vacuum cleaner to be delivered to my local pick-up point. But when I looked at the delivery status, it said that it had been refused and sent back to the company. I was really disappointed by this because I was really excited about getting the product. The fact that there was no communication or explanation about why it was refused just made me more frustrated. I had to get in touch with customer service a few times to try and understand what had happened, which was a bit of a pain. All in all, the whole experience just left me feeling disappointed and inconvenienced.
Review about: Zavvi
Great service and product quality
I wanted to share that I recently bought something from this company and I have to admit, I was really impressed. The product I got was top-notch quality and just like how it was described on their website. The prices were really good and I felt like I was getting a great deal. The service was fantastic, from how easy it was to place an order on their website to how quickly they responded to my questions. All in all, I couldn't have hoped for a better experience.
Review about: Pursue Fitness
Failed delivery, lost parcel
I bought some fitness gear online a while ago and splashed out quite a bit of cash on it. But after waiting patiently for a couple of months, I decided to get in touch with customer service to find out what was going on with my delivery. Turns out, they sent it to the wrong address, apparently to one of my neighbours. I went knocking on doors to see if anyone had it, but no luck. When I asked for a refund or for them to send it again, the customer service team were really rude and unhelpful. So, I've decided I won't be shopping with them anymore.
Review about: Fabb Furniture
New sofa purchase
Keith was so helpful when we were picking out our new sofa. He knew all about the different options and it really helped us make a decision. We can't wait for our new sofa to arrive and we would definitely suggest Fabb Furniture to anyone looking for good quality and value.
Review about: LightInTheBox
Deceptive shipping timelines
I've recently bought something from this website and to be honest, it's been a bit of a nightmare. The shipping times were way off and the costs ended up being a lot more than I expected. Even though it's been 12 days since I ordered, my stuff still hasn't been sent out. Overall, it's been really annoying and disappointing. And to top it off, when I tried to speak to customer service about it, they weren't very helpful at all - just made things even more difficult.
Review about: Sinful
Lacy lingerie set
I really adore the lacy lingerie set I got from this place! The website was so easy to use and ordering was a piece of cake. The service was top-notch, my package came quicker than I thought. The pricing was fair for the quality of the product. Delivery was fast and discreet. I would definitely recommend it, 10 out of 10!
Review about: End Clothing
Shoes for nursing school
I was a little hesitant about buying these shoes because they were cheaper than normal, but I was really surprised! They came in less than a week, even with international shipping! The customer service was brilliant, they were so helpful. I'm really pleased with my purchase, I got the super birkenstocks for nursing school and they're exactly what I needed! Thanks End, you're awesome!
Review about: Manchester United Shop
Football jerseys
I've just bought some football jerseys from this site. The quality and design of the jerseys were great, but I did find the website layout a bit tricky to navigate on my mobile. I had to scroll a lot to find what I wanted. It would be really helpful if the website could be made more user-friendly for mobile users, with shorter pages and improved navigation.
Review about: Optifast
Meal replacement products with 'free' items
I've recently made two separate purchases from your company and was told I'd get 'free' meal replacement products with my order. However, both times, the promised items never showed up. I tried contacting your customer service team, but they were unprofessional and didn't take responsibility. I even sent screenshots of the offer as proof, but they still wouldn't give me the complimentary products. This whole ordeal has really let me down and now I don't trust your company's promises. I'd advise other customers to be careful when buying from your brand.
Review about: Cruise Nation
Trip changes
I had to tweak a few things for my upcoming trip, so I reached out to the support team. A lovely lady named Rachel Sullivan assisted me and sorted everything out really quickly. I've travelled with them before, but never had to contact support. It turned out to be a pretty good experience and I would definitely recommend them to my friends because they offer competitive prices and efficient service.
Review about: Dusk Lighting
Lighting purchase
I recently bought some new lighting from Dusk Lighting and I have to say, I was really impressed with the wide range of lovely options they had available. The quality of the products was even better than I expected and I will definitely be going back for more in the future. The delivery service from DPD was quick and efficient, with really handy delivery slots. Everything was packed really carefully, so it all arrived in perfect condition. I also got some great help online from Jamie and Natalie, who were both really quick to answer my questions about the products. Overall, I'm really happy with my experience at Dusk Lighting and I would definitely recommend them to others.
Review about: Iris Fashion
Dress purchase
I bought a dress from this shop and it came quickly, which was great. But then I found out that you had to pay for returns, unlike other shops. I was not happy about that at all. The return process was also really slow and not very convenient. It took them ages to even reply to my email and even longer to give me my money back. It all just made me think less of this shop, to be honest.
Review about: Scottish Friendly
Investment opportunity
When looking into potential investments, it looks like the product has a lot of promise. But I've been having some trouble with managing my account online. Setting it up was a bit of a pain, and it's been getting in the way of me being able to easily sort out my funds when I'm out and about. It would really help if the account management process could be made simpler and more user-friendly, so it's easier for customers like me to use.
Review about: Warehouse Fashions
Service experience
I had a really good time at Warehouse Fashions. There was a chap called Kent who was quick, polite, and really useful. I was grateful for his help, especially since I had a bit of a rough time with another staff member earlier on. Kent really went above and beyond, so I want to give him a big shoutout for being so great with customers.
Review about: Woods Furniture Store
Furniture delivery
I recently bought some furniture from Woods Furniture Store and I have to say, I was really impressed with how everything went. The furniture showed up nicely wrapped, super fast, and was really good quality. I'm really happy with the furniture and the whole shopping experience at Woods. I would definitely think about getting more stuff from Woods in the future and I would recommend them if you're looking to buy furniture.
Review about: Tru Clothing
Exquisite 3 piece suit for women
I just wanted to say how pleased I am with the 3 piece suit I bought from your store recently! It really exceeded my expectations - the quality is outstanding and the design is so unique. When I wore it, I got lots of compliments and it made me feel really special. I will definitely be coming back to shop here again in the future. Thank you so much!
Review about: All Clear Travel Insurance
Last-minute comprehensive insurance purchase
I recently bought last-minute comprehensive travel insurance for my upcoming trip. Even though my partner and I are in our 70s and have pre-existing medical conditions, I managed to find suitable coverage that ticked all the boxes. The whole process went really smoothly and the staff I spoke to were really friendly and knowledgeable. Sahil, in particular, was a great help in guiding me through the purchase and addressing any worries I had. The insurance was a bit pricey, but that was to be expected considering our age and health history. All in all, I am happy with the service and coverage the company has provided.
Review about: Vintage Travel
Villa rental experience
I recently rented a villa through this company, and I have to say, I was really impressed. There were so many villas to choose from, and the one we picked was even better than we expected. The communication during the booking was great, they made sure all our questions were answered quickly. When we arrived, we were happy to see that the villa had more facilities than we thought. The owner even showed us around the area, pointing out some great local places to eat, shop, and visit. It really added to our trip.
Review about: Gold Boutique
Easy order process, quick delivery, beautiful item
I bought something from this company recently and I have to say, I was really happy with how it all went. Ordering was simple and easy, with no faffing about or issues. The delivery was super fast and my item arrived in tip-top condition. I was chuffed to see that the item looked even better in real life than it did on the website. All in all, I'm really pleased with what I bought and the service I got from this company.
Review about: Cotswold Outdoor
Backpack, base layer, and odds & ends
While I was shopping for a backpack, a really friendly assistant came up to me and gave me some great advice. They were super helpful and chatty as I picked out a backpack. I then asked them for a suggestion for a hiking top base layer for my friend, describing his size roughly. The assistant found the ideal size for my friend and I also ended up getting a few other things. I was really impressed with the variety of products, the excellent service, and the great value for money.
Review about: KAYAK
Discounted airline fare
I recently got a really good deal on a flight ticket through this website, which was a lucky find. But once I paid, I got an email from another company confirming my booking, which left me feeling a bit puzzled and worried. Then I got a text and a phone call from that company, which made me feel a bit uneasy and suspicious about whether my booking was legit.
Review about: Fruugo
Laptop charger
I recently bought a laptop charger from Fruugo and I have to say, it wasn't the best experience. The ordering process went okay, but there was a lack of good communication. When I had a problem with my order, the customer service team at Fruugo didn't really take responsibility and tried to blame the retailer instead. This lack of accountability made it really frustrating for me because my order never arrived, and I was still out of pocket. Not having a phone number to speak to someone directly only made it harder to sort things out quickly. Overall, I was pretty disappointed with the service from Fruugo, to be honest.
Review about: EasyJet Holidays
Cancelled flights due to airline's incompetence
I booked flights with the airline back in February for our family holiday in November. Unfortunately, in June, EasyJet went ahead and cancelled our flights without giving us any other suitable options that matched up with our planned dates, especially being right in the middle of the school half-term. It was really annoying and upsetting to have our travel arrangements messed up like that. Overall, I thought the whole situation was handled very badly and I was left feeling pretty disappointed and let down by the airline.
Review about: Daewoo
Replacement silicone foot
I lost one of the silicone feet from my appliance and needed a replacement, so I got in touch with customer service at Daewoo. The person I spoke to was really helpful and sympathetic to my problem. They didn't just send me one replacement foot, they actually sent me two for free. I was really surprised by how generous and willing they were to help me out. It's not often you find such amazing customer service nowadays, so I'm really thankful for their assistance.
Review about: Outdoor Look
Value for money
I was really pleased with the bargains I found at that shop. I managed to get everything I needed and even picked up a couple of extra bits in different shades. The fact that everything was on sale was a big bonus too.
Review about: Healf
Vitamins and minerals
I really love getting my vitamins and minerals from here! The customer service is fantastic, they always respond quickly to any questions I have. The prices are great too, I don't think I could find them cheaper anywhere else. I've stopped using any other company and only use this one now, they're the best!
Review about: Benuta
Unique rug for mother with dementia
The website is just full of different styles, colours, materials, and sizes. I managed to find the perfect quirky-shaped rug for my mum, who has dementia and struggles to get around. The rug's depth and thickness were spot on for her room makeover. Both of us, me and my mum, couldn't be more pleased with this Christmas present.
Review about: JTX Fitness
Slim fold away treadmill
I recently bought the Slim fold away treadmill and I'm really pleased with it. Being a new mum, I needed something easy and small to help me get back in shape after having a baby. The buying process was simple and the delivery was quick, which was a nice surprise. When the treadmill was delivered, I was surprised by how advanced and sturdy it was, especially for the price. It feels like something you'd see in a proper gym, not in my dining room! I planned to fold it after using it, but it's a bit heavy for that, which is okay because it encourages me to keep it out and use it often. One of the best things about this treadmill is how quiet it is - I can run on it while my baby sleeps peacefully in the same room.
Review about: Montirex
Summer clothing purchase
Shopping at this store was so simple and convenient. They had such a great variety of clothes, especially the summer sets, which made it really easy for me to find exactly what I wanted. I'll definitely be shopping here again and would highly recommend it to anyone looking for nice shorts and t-shirts for the summer.
Review about: The Works
Tarot cards display near children's toys
I went to the shop the other day and saw that they were selling tarot cards right next to the children's toys, which was a bit surprising. The display was right by the checkout, so it was hard to miss for any kids passing by. Another customer and I thought it was a bit inappropriate for young minds, so we got in touch with head office to ask them to take the tarot cards off the shelves. Sadly, we haven't heard back from them and now the cards have just been moved to the lower shelf of the same display. It's worrying to see things like this being aimed at children and promoting new age beliefs.
Review about: Direct Doors
Door purchase and delivery
I bought a set of doors online recently and have to say, the service was pretty impressive. I gave the company a call to ask about door sizes and the staff were really friendly and helpful. When I made my order, they even went the extra mile to double-check my hinge order just to make sure everything was accurate.
Review about: Rentalmotorbike
Motorcycle rental in Ibiza
I hired a motorbike in Ibiza not long ago and I have to say, it was absolutely brilliant. The service they gave was top quality and the prices were really reasonable. Using WhatsApp to communicate made everything so much smoother. I would definitely suggest this company to anyone thinking about renting a motorbike. At last, I've found a trustworthy and reasonable company to rent from. Thanks once again for the excellent service. Until next time!
Review about: Needle And Thread
Wedding dress
I just wanted to say a huge thank you to the staff at this store for giving me such amazing customer service. Jen, in particular, really went out of her way to help me find the perfect wedding dress. Her eye for detail and commitment to making sure I was happy really stood out to me. I can't thank her enough for all her help and for making my experience at this shop so special.
Review about: Ripe Insurance - Valuables
Motorhome insurance
My time dealing with this insurance company has been incredibly frustrating. I initially thought their online quote was competitive, but my interactions with their customer service team have been disappointing. I spent hours on the phone, speaking to different people who asked the same questions over and over. Eventually, I was told they couldn't insure my motorhome because of a driver's claims history. They could have told me this at the start, saving me a lot of time and trouble. Based on my experience, I wouldn't suggest this company for vehicle insurance.
Review about: HealthExpress
Efficient service, good price
HealthExpress was absolutely fantastic, they kept me informed throughout the whole process and were extremely helpful when I contacted them. On top of that, the prices for the items I purchased were really reasonable. I would definitely recommend them to my friends.
Review about: Moonpig
Birthday card and gift
The card someone recommended to me for the birthday was spot on, and the gift I received was just the right size. The website was really easy to use, and I managed to place my order in just a few minutes. I even got a discount added to my order, which was fantastic!
Review about: Equestrian Co.
Boots
I bought some boots from this company recently and it was a total disaster. Just like lots of other people who've written reviews on here, my experience was truly awful. I ordered them on the 3rd of June and three weeks went by with no sign of the boots. I tried emailing them multiple times but got no reply from customer service, despite them saying they'd get back to me within a day. It's really disappointing to see so many complaints about the same problem, makes me wonder if this company is really as legit as they say.
Review about: Beauty Works Hair Extensions
Hair extensions purchase
Oh my god, the people at customer service were really lovely! I had a question about my hair extensions and they were super helpful. Lucy was absolutely amazing, she answered all my questions and even gave me some samples of their products. I'm really excited to try them out!
Review about: The Natural Patch
Word search patches
These word search patches are really cool and unique. I like that they're safe for kids and don't contain any harsh chemicals. It's great to have a natural option to use. I had a lot of fun with them!
Review about: Izabel London
Jumper in a size down
I bought a jumper in a smaller size because I've had issues with the sizing not being consistent before. The delivery was really quick, which was nice. But when I tried to order another jumper for my daughter, it was a bit of a nightmare. I tried to get a size 8 with next day delivery before 4pm. I managed to place the order just in time and even got confirmation that it was on its way. But then out of nowhere, I got a refund notice saying that the size was out of stock. It took ages for the money to be refunded to my bank account, which was really inconvenient and frustrating.
Review about: Musicroom
Sheet music purchase
I've got to say, it was a breeze searching and downloading the sheet music I wanted. But to be honest, I was a bit let down when I couldn't take a little sneak peek at just one page of the music before splashing out on it. It definitely would've been handy to check if it was right for me before diving in and buying it.
Review about: Lamoda
Platform Knee High Boots
Oh my days, I've been dreaming of getting myself a fancy pair of boots for ages and I've finally gone and got them from this fab shop! I placed an order for these incredible boots and they arrived super quick, in just 4 days all the way from afar. I rocked them at a concert and, would you believe it, they were comfy as anything for a whole six hours straight. No pain, no swelling - jackpot! I reckon they were totally worth every penny, I'm head over heels in love with them.
Review about: Barker and Stonehouse
Dining table and sofa
WARNING ⛔️ Do not purchase any furniture items from this company. We spent a lot of money on a table and sofa and the service has been appalling. The table was delivered to the wrong address TWICE. We paid extra for assisted delivery but the couriers weren’t properly equipped to assemble the table and had to use my tools. They delivered on a wet day and didn’t have any shoe covers to enter the property. But, the best part, the table was damaged! We’ve had to deal with a third party supplier to ‘inspect’ the table who also went to the wrong address and then didn’t turn up at all. Throughout the entire process we’ve had to continually chase B&S for updates. This has been over a 2+ month period and we’re still left with a damaged table. It’s been a terrible experience and is unfortunately still ongoing.
(Oh and the sofa was due in 14 weeks - it’s now been nearly 17 weeks and we still don’t have a delivery date).
Avoid at all costs!Review about: I Saw It First
Dress
Very poor quality and small sizing. I returned 5 weeks ago and have still not received my refund. I have contacted on numerous occasions and they are completely useless. Robbing scummy con merchants. DO NOT TRUST
Go to your bank ..It is theft at the end of the day..
Review about: Shaw Academy
Social media diploma
The postive it's full of information. Which I hope to be useful.
The negative? The lesson goes extremely fast, you won't be able to write notes so don't bother, as there's no pause button. It's too easy to accidentally buy something like the toolkit or the module 1 certificate (not sure why you need this) you don't want as it's a one click buy button. The use of AI is worthless, it can't answer simple questions. AI takes away from the human feel. Especially as it's not real time and the lecturer is not even there . There no human element to it. I received an email recently saying if I watched my first lesson I will be entered into the competition where I can win 12 months free access, then after I did that I got another email saying I will only be entered if I purchase a toolkit or certificate. This company is sneaky when it comes to money. Why is the button a one click payment button, why doesn't it say am I sure I want to purchase just incase of mistakes? I get a lot of emails too from them