Flightright34 reviews
This score is based on 34 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Worth the wait, somehow
Funny how a tip from a bloke in an airport Facebook group ended up paying off. I’d written off the compensation after Ryanair rejected my claim for a July 2023 delay of more than three hours. Flightright took it on, though, and the process was definitely not quick — nearly three years felt a bit mad, if I’m honest. Still, their updates meant I never had to chase them much. Last week they confirmed they’d won, and just under £120 landed in my account. It was fairly hands-off once I’d sent the paperwork over. I’m pleased it worked out and grateful they stuck with it when I probably wouldn’t have.
Expected more hassle, got the opposite
Halfway through filling in the claim, I assumed there would be some catch later on, especially with fees or endless emails. There wasn’t. I added the flight details and documents, then mostly left it alone while Flightright dealt with the airline. Updates arrived often enough that I didn’t have to chase anyone, which was a pleasant surprise. The compensation came through in under a month, so my initial doubts rather faded. It is not something I hope to need again, obviously, but for anyone stuck after a cancelled or delayed flight, I’d say it’s worth trying.
Unexpected little win
I sat on this for ages, half convinced it was pointless after Wizz Air said I wasn't entitled. Still, out of sheer curiosity I filed through Flightright — didn’t expect much. Nearly three years later, with advocates involved and some waiting, I got almost €900. Took time, yes, but it didn’t cost me anything and I'm chuffed — paid a few bills and treated the kids to a day out. Worth it.
Won at last, mixed feelings
Saw them on a mate's recommendation and thought I'd try. It took about a year but they won. Bit annoying the fee was higher than quoted, still I got €140 so I'm quite pleased, relieved really.
Quick pay, pricey conversion
Paid out quickly after a delayed flight, and no hassle. But heads-up — the exchange rates and fees chewed up a fair chunk of my claim. Still, I'd apply again for the ease.
Quietly sorted
I wasn't convinced at first; insurance companies have let me down before. The updates were steady though, and when the payout landed about five weeks later I relaxed. Minimal hassle. Took effort from me? Hardly any, really.
Year-long waiting game
Started a claim about thirteen months ago after a delayed flight. At first the site and sign‑up felt fine — quick and simple — but then it went quiet. Mostly I’ve had the same canned email over and over, so it’s frustrating to use. I kept chasing and after ages a tiny bit moved, so it’s not totally useless, just painfully slow and sloppy in how they handle things.
Eventually sorted out
Sat at Gatwick watching the boards, I thought it was over — four-hour delay wrecked a job interview and I couldn’t just wait with my back acting up. I passed the claim to Flightright. Progress was painfully slow, lots of emails, felt like I was chasing them, but they kept at it. After nearly two years I finally got the payout. Annoying, but a relief.
Not what I expected
I hired them to chase compensation after delayed trains I use every day for work. At first I was sceptical — and yes, the initial sum they quoted didn't match what landed in my account, which annoyed me. I sent follow-ups and the customer service finally came through. The ordering process was clunky and fees were confusing, but the compensation was delivered in the end. I'll use them again, but carefully.
Half-asleep email
I was on my commute when an email arrived saying my case was closed. I started using them about a year ago and at first it felt fine — straightforward process, nothing flashy. Updates were patchy though, delivery of any paperwork was slow and the rep seemed to dodge proper answers (told me to message on social). I was sceptical for a while, but after a few nudges they actually sorted it and the final outcome was acceptable.
Bit slow, but it came through
Woke up to an email asking for bank details and that’s the moment I actually believed this might go somewhere. I put my case in with them ages ago after a proper delay on 1 July 2022 — honestly I’d almost forgotten about it. At first I thought it’d be a long shot; I’d only contacted them after doing a quick Google. First impressions were fairly standard, nothing flashy. Then payment landed on 22 April 2025 and I was quietly relieved — bit slow, but pleased it paid out in the end.
Court was only option
I was hesitant to use a claims company — handing over a complaint and paying fees felt risky — but I’d hit a brick wall with Swiss, and an EU office confirmed they weren’t following the rules. Tried to sort it myself, no luck, so I signed up with Flightright. They brought the case to court and won. The fees stung but in the end felt fair, given the principle. Bit annoyed it had to go that far, but relieved it worked. If you’re unsure, at least get advice first; might be worth it. Also, keep records and copies of emails.
Email déjà vu
asking for the same paperwork three times, once even something utterly irrelevant. To their credit, after a proper complaint someone finally looked into it and gave a sensible reply, so I'm relieved rather than angry now. Still, the whole back-and-forth could've been much smoother — communication needs work, but at least it's not endlessly dragging on.
Not worth the bother
I wouldn't use them again — simple as that. A friend recommended them after seeing an online ad, so I went in hopeful, but it all stalled for well over two years with almost no real progress and very few updates. They kept saying they were pursuing my Air France delay claim, yet I ended up chasing them more than they chased anyone. When I tried to pull out I was warned about massive exit fees, even if I won the case with someone else, which felt wrong. Eventually they dropped it and offered a “free” claim later; I asked for cash for my wasted time and was refused. In the end I moved the case to another firm. Frustrating, a bit annoying, but relieved it’s no longer with them.
Claim Handling Delay
I'm really unhappy with how the company has been handling my claim. It's been almost two years since I first submitted it, and despite me getting in touch several times, I haven't heard anything back or received any updates.
Refund assistance
I just have to say, I really can't praise this company highly enough! The way they handled my refund was just fantastic, so professional and dedicated. They kept me in the loop every step of the way and really guided me through everything. Their customer service was amazing, always quick to help with any questions or worries I had. I really appreciate how they never gave up in standing up for my rights as a consumer.
Claim for compensation
I reached out to Flightright to assist me in claiming money from an airline, and it took them a whole two years to finally come through! They repeatedly requested the same information and took ages to respond to my emails. However, I eventually received a sum of money in the end!
Quick compensation claim process
I recently used this service to help me get compensation from an airline, and I was really happy with how it all turned out. The whole process was really easy and clear, and I liked that they kept me updated on what was happening with my case. I even got emails when there weren't any new updates, so I always knew what was going on. I managed to upload all the documents they needed, and they did their part of the job within the time they said they would. The fees were a bit on the high side (30% of the compensation), but I knew that from the start as it was clearly explained in the terms and conditions. It was worth it for me though, as I didn't have the time to deal with the airline myself. In the end, I got more money than I was expecting, so the final amount didn't bother me too much. I've already told a family member about this service as they had a similar problem with a different airline, and I'd definitely recommend it to others too.
Compensation claim
I wasn't too sure if the airline would actually cough up the cash, but Flightright managed to get it for me! It did take a bit of time, but they did come through in the end. I would definitely suggest giving them a go, especially if your claim is a bit tricky.
Quick compensation help
Flight Right were fantastic in helping me get my money back. They kept me in the loop via email and managed to successfully claim back my money, even though the airline tried to reject it at first. I definitely couldn't have sorted it out by myself!
About Flightright
Flightright is a legal technology company that specialises in assisting air passengers in claiming compensation for flight delays, cancellations, and overbookings under European Union Regulation (EC) No 261/2004. Established in 2010 in Germany, Flightright utilises a combination of technology and legal expertise to streamline the claims process, making it more accessible for consumers. The company has successfully processed millions of claims, providing a valuable service to travellers seeking rightful compensation from airlines.
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Last update: October 2026
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Review with most votes
WOW idea
Just too good. I value this unique idea. I have benefited many times in previous past. See what is main concern, If I missed a flight due to whatever reasons? Just to get anot... Read onBy: Arshad Khan