All reviews of Lisa
Review about: Moda Furnishings Limited
Delivery of furniture
Onkar Singh and Akash (Tim) from the delivery team gave me a call before they arrived to let me know when they were coming, which I thought was a nice gesture. They were on time, very professional, and polite the entire time they were delivering my items. All in all, I was really impressed with how they took care of everything and how quickly they got the job done.
Review about: Uber
Lost my money on car ride, wait three days for licence approval, angry
I can't believe how terrible the customer service is! I had to wait for three whole days for them to approve my vehicle licence, and by the time they finally did, I had already lost over £600! Seriously, how long does it take to approve a simple licence?! I could have been to the shops and back in less time than that!
Review about: Reverse Life
Six bottles
I purchased six bottles, but honestly, they did absolutely nothing for me. I followed the instructions, but I didn't notice any changes. When I got in touch with customer service, they basically said I shouldn't expect immediate results, but that doesn't mean the product isn't effective. What a load of nonsense! So, I suggest you save your money and don't be fooled by their money-back guarantee.
Review about: Morphy Richards
Steampro iron replacement
My steam iron broke, so I had to get in touch with customer service. Jess was really lovely and tried to assist me, but unfortunately, they required the original receipt which I didn't have as it was a replacement for a faulty iron. Fortunately, Currys came to my rescue and I received a new iron on May 31st. Jess was helpful, but I feel like they could have been more adaptable in this particular situation.
Review about: John Lewis & Partners
Best friend's makeover appointment
My mate had a fantastic time getting a makeover at this spot in Reading. The makeup artist, Summer, was really friendly and walked us through each step of the makeover. She didn't try to sell us anything, but we couldn't resist buying loads of stuff because we loved it all. It was such a great experience, plus we learned a lot about makeup and skincare.
Review about: TeePublic
T-shirt collection
I recently bought a bunch of t-shirts from this online store and I have to say, I am really impressed. The designs they offer are amazing, there's something for everyone. The t-shirts are really good quality, super soft and comfy to wear. I've had loads of people complimenting me on them, it's been great reminiscing with other Gen-Xers. Ordering was easy and the customer service was helpful when I needed advice on sizes. The prices are fair for what you get, I think I got a great deal. The delivery was quick and my shirts arrived promptly. Overall, I'm very happy with my shopping experience at this online store.
Review about: Crosshatch Clothing
Awesome clothes
Oh my gosh, I've just found the most amazing clothes in this shop! The quality is really good and what they have in store matches exactly what they show online. I'm so pleased with what I've bought!
Review about: 4th & Reckless
Dark trouser suit with waistcoat
I was absolutely chuffed to bits to have stumbled upon the ideal outfit for my daughter's Christmas present in this shop. I'd been on a right old mission, scouring the internet and hitting up all the shops on the high street, but nothing quite hit the spot like what I found here. The dark-coloured trouser suit with a waistcoat was spot on for what she had in mind, and I couldn't be more pleased with how well everything fit and the top-notch quality. The delivery was quick as a flash, the packaging was solid, and the items themselves looked and felt amazing. I'll definitely be coming back for more, no doubt about it.
Review about: Shuttle Direct
Affordable transport service
I recently hopped on a bus service and was pleasantly surprised by how cheap it was compared to other options nearby. The bus itself was really clean and comfy, making the journey a breeze. The only downside was that it actually showed up earlier than expected, pulling off 15 minutes before we were due to leave. Luckily, we were already there waiting, so we didn't miss it. All in all, I was pretty happy with how things turned out.
Review about: Pet Drugs Online
Pet medications
I've been using this online pet pharmacy for years, and I have to say, I'm really impressed with their service. The safety and health of my pets are really important to me, and Pet Drugs Online always comes through. They have a wide variety of pet medications, so I can easily find everything I need for my furry friends.
Review about: Blinds Direct Online
Roller blinds purchase
I made the mistake of ordering roller blinds from this company and it turned out to be a nightmare. Once the order was placed, it was like they disappeared off the face of the earth. Every time I tried to contact them, I was met with a recorded message directing me to email in. Their customer service team was utterly useless, providing nothing but flimsy excuses for the lack of communication and delayed delivery. And don't even get me started on the delivery company they used, DX. It was a comedy of errors with them, giving incorrect delivery times and then conveniently "misrouting" the items back to the depot when they didn't feel like making the effort to deliver. It was a frustrating experience to say the least.
Review about: Daimani
VIP sports event experience
I had such an incredible sports event experience with Diamani. We had the best seats at the stadium and the pre and post-event hospitality with former champions was amazing. Everyone in our group had a fantastic time. I would highly recommend Diamani to any sports fans out there. A huge thank you to the team at Diamani for making it all possible.
Review about: YesCapa
Motor home rental in Madeira
I recently hired a motor home from this company for a trip around Madeira Island and I have to say, the experience was brilliant. From booking to returning the vehicle, everything went really smoothly and hassle-free. The motor home was in excellent condition and had all the necessary equipment for our journey. We had a fantastic time exploring the island and having the motor home gave us the freedom to really make the most of our adventure. I would definitely recommend using this company for your next road trip.
Review about: EasyJet Holidays
Family holiday
The airline was so annoying - they split up me and my family! It was really unfair as we had to pay more just to be able to sit together.
Review about: Flightright
Quick compensation help
Flight Right were fantastic in helping me get my money back. They kept me in the loop via email and managed to successfully claim back my money, even though the airline tried to reject it at first. I definitely couldn't have sorted it out by myself!
Review about: Coolshop
Electronics purchase, slow delivery, foreign plug issue
I was really let down by my recent experience with Coolshop. I bought some electronics and was told they would arrive in 3-6 days but took 10 days. To top it off, there was no mention on the website that the items weren't in the UK. They actually came from overseas. When my package arrived, I found out the item had a foreign plug, so I couldn't use it until I got a UK plug. I'm really disappointed with Coolshop and would suggest others avoid them.
Review about: Postsnap
Picture quality is awesome!
The photos turned out great, the colours were so vivid! I couldn't believe how fast they arrived after I ordered them. I'll definitely be a returning customer, thanks for the excellent service!
Review about: Ego
Return query
I am so impressed with the customer service here. I had a question about a return and I received a lovely response from the team within an hour of emailing them. Thank you for being so quick and helpful, you definitely made my day!
Review about: 5 Pound Stuff
not arriving
I ordered my stuff a while back and it still hasn't shown up. I got an email saying it was sent out, but royal mail never received it. I've been trying to contact them, but they're just ignoring me. At this point, I just want my money back!
Review about: Stylevana
Moisture cream
I attempted to purchase some moisturiser from this website, but it was really difficult on my phone. They were asking for loads of information like my date of birth, which seemed a bit much just to buy cream. It was a long process to actually place the order because the website kept lagging and was hard to navigate. Sorting out the shipping details was a complete nightmare as well. Eventually, I managed to make my purchase, but now I'm anxious about whether I'll actually receive it.
Review about: Grenson
Comfortable boots with slightly worn toe
The boots I got were pretty comfy on the whole, but I did notice that the front bit was a bit scuffed. Apart from that, they fit nicely and seem pretty good for the price.
Review about: Charles Bentley
Egg chair purchase
The ordering process was dead straightforward and a piece of cake. I was chuffed with how easy it was to find my way around the website and stick in my order. Even though the delivery took a tad longer than I thought, the driver was dead polite and proper, which made the whole thing a breeze. We haven't got round to putting together our egg chair yet because we're in the middle of sprucing up our garden, but from what I've peeked at so far, I reckon we're gonna be well chuffed with it.
Review about: Soak And Sleep
4ft mattress protector
I've finally found a mattress protector that fits my 4ft small double bed and keeps me cool. I bought the Soak and Sleep “Coolmax” protector and it's fantastic - so good, in fact, that I ended up buying another one for convenience. It's thick, comfy, and really does keep me cooler during the night. I highly recommend it.
Review about: Coltorti
Worn shoes received
I recently ordered a pair of shoes from their online store and was a bit miffed when I saw they had obviously been worn before. Being someone who likes his stuff fresh out of the box, this was disappointing. I decided to get in touch with their customer service straight away to sort it out, and I have to say, I was pleasantly surprised by how helpful and polite they were. They quickly agreed that I shouldn't have to foot the bill for returning the shoes, which was a weight off my shoulders. On top of that, they processed a refund back to my account without delay. Despite the bump in the road with the product, I am happy to report I am now a satisfied customer thanks to the way they handled the situation.
Review about: LightSpeed Broadband
Switched Broadband Provider
I just wanted to say, the guy I spoke to was absolutely brilliant! He was incredibly helpful and made changing providers a breeze. Normally I find switching providers really stressful, but he made it super easy for me. Big thanks!
Review about: Ticketweb
Quick resolution
I recently had a problem with something I bought, but the customer service team sorted it out quickly and with care. I was a bit nervous at the start, but they took the time to hear me out and fixed everything to my liking. I was quite impressed with how they dealt with it and now I feel reassured about using this service again down the line.
Review about: Appliance People
Fridge freezer click and collect
I ordered a fridge freezer online and opted for the click and collect option. When I arrived at the showroom/warehouse, there was this guy named Jonathan. He was really helpful and friendly. Jonathan assisted us in loading the fridge freezer into our car and even went above and beyond to ensure everything was sorted. The product is fantastic, the price is reasonable, and the service was exceptional. I highly recommend this place! Definitely a 5-star rating from me!
Review about: Direct Doors
Door handles
I recently purchased some door handles from this shop and overall it was fine. The website was straightforward to navigate, but I do think they should improve the product descriptions. Also, I wasn't too happy about the return policy, they didn't make it clear that it would cost £500 to send an item back! That's not great. Hopefully, they'll fix that for other customers in the future!
Review about: Nutrigums
Need to improve taste and reduce sugar coating, help with sleep
After using the product for around three weeks, I've realised that I keep forgetting to take them regularly. So, I've decided to place them on my bedside table to help me remember to take them before I go to sleep. I have noticed that they have a fruity taste, which is nice, but they are coated heavily in sugar, and that's not really my thing. It would be great if they could make them without so much sugar on them. Nevertheless, I have seen an improvement in the quality of my sleep since I started using them.
Review about: Every Health
Order not received & charged for fast delivery
I placed an order on their website but my items never arrived! What's even worse is that they charged me extra for fast delivery, but my order didn't turn up at all. I tried to get in touch with customer service but they never got back to me. I'm really let down and irritated.
Review about: Hearst Magazines UK
Magazine subscription
Being a reader of this magazine for quite some time now, I have to say I'm a bit let down by the lack of diversity in the content. It seems to be very focused on women and doesn't really represent men or male entrepreneurs/businessmen. Also, seeing the same 'celebrities' like Davina McCall, Joanna Lumley, and Fern Britton all the time is starting to get boring and uninspiring. It would be nice to have some more variety and hear from new voices in the magazine.
Review about: Furniture123
Trundle bed purchase
I purchased a trundle bed from Furniture123 and it arrived really quickly! The bed is great quality and was a breeze to assemble. I'm absolutely thrilled with my new bed, it feels like sleeping on a cloud!
Review about: Pretty Lavish
Perfect fit, quick delivery
I absolutely loved the things I got from this store! The quality was amazing, and everything fit me like a glove. I was so happy when my order arrived quickly, especially after hearing bad things about other online shops. The customer service was great, and I felt really looked after the whole time. All in all, it was a brilliant shopping experience.
Review about: Handmade Piece
Reproduction of a famous painting
The reproduction of that painting I bought from this store was absolutely amazing. Everything was done with so much attention to detail, it really feels like I have a true piece of art. The custom frame they did for it just makes it look even more beautiful. They packaged it up really well too, so it arrived in perfect condition. Dealing with the staff member during the whole thing was a really good experience, from ordering to getting the final product. This piece of art is definitely going to be a special part of my home.
Review about: Aerosus
Easy to install, satisfied with result, waiting to see with time
I found it really easy to set up the product I bought, and I'm happy with how it turned out. I can't wait to see how well it lasts in the long run.
Review about: Forever Unique
Clothes still missing
I ordered some clothes ages ago and returned them, but I'm still waiting for my refund. They received my items back in July, and it seems like they've completely forgotten about me. I've sent emails and even provided my Royal Mail receipt, but I haven't heard anything back. My credit card company is also struggling to get in touch with them. It's really frustrating!
Review about: KRCS
Apple Watch purchase
My trip to the shop the other day was a bit of a letdown. I was quite disappointed with the service I got, it was pretty rubbish. The staff didn't seem very bothered and I actually had to go up to one of them to ask for help because they were busy sorting out a display. I was thinking of getting an Apple Watch, but the staff member wasn't very helpful. They were more interested in typing away on the computer at the desk. When I'm buying something, I expect better service and some proper attention. I reckon I'll be shopping somewhere else from now on.
Review about: Direct GB Home and Garden
Order never came
Ugh, I ordered this really cool thing but it never arrived! And when I tried to call the company, the phone just kept hanging up on me. So frustrating! I reckon this website should be shut down because they're definitely a scam!
Review about: Fashion Eyewear
RL Polo frames
I had such a great time buying from this company. The RL Polo frames I got were just what I was after, brand new with all the original packaging and case. I'd definitely suggest this company to anyone in need of some top-notch eyewear. The whole ordering process was a breeze, and the customer service was spot on. The prices were fair for the quality of the product, and the delivery was quick and easy - my frames arrived in perfect shape. All in all, I had a really wonderful experience!
Review about: Clear Crystal
Calendars and Crackers
The jewellery from Clear Crystal is absolutely amazing, my granddaughters really enjoyed the calendars and opening them each day. The quality and designs are fantastic, I even suggested Clear Crystal to all my family and friends, and they were all very pleased with their purchases. My sister got a wonderful Valentine's surprise and was extremely happy. I gave a calendar to my cousin and she was so impressed by it. The jewellery is stunning and the delivery was quick. I highly recommend Clear Crystal for special gifts for your loved ones!
Review about: Vivienne Westwood
Recent online purchase
I had a really good experience with the brand. I bought something online and it arrived the very next day. The packaging was great and made sure the product was in perfect condition when it got to me.
Review about: Academic Singles
Premium Subscription
I had very disappointing experience. From the beginning they trick me with a money. The moment you pay them, they making very difficult to cancel your subscription, they definitely don’t want to return you money, and making sure that you renew your subscription, because it’s very difficult to cancel,very frustrating. Service, what they promised, they never provide. I would not recommend to anybody to use this dating service. I feel very unsafe there, this company can not be trusted.
Review about: AnyVan
Removals
First class service down to booking on the phone excellent sales team. The two gentlemen who moved us were brilliant on time and very very helpful. They made the move easy and excellent customer skills. Would definitely use them again.
Review about: OnBuy
corana 2 door budget pine wardrobe
Brilliant service from ordering to delivery and delivered before the date which was fantasic and the product is amazing for the price.
Review about: PrinterPix
canvas
I received my order as didn't like the way it was placed on the canvas because it was off-center. Kayla helped me get this resolved by requesting that I receive a new canvas. She was very helpful.
Review about: Funky Hampers
Chocolate bouquet
Perfect present for a 21st birthday. Delivered on time.
Thankyou so muchReview about: Not In The Dog House
Dog ice cream and yogurt
Order placed, didn’t receive. Chased up order I was told there was a delay, still nothing. Requested a refund on 15th June and again still nothing!!
DO NOT BUY FROM HERE, CUSTOMER SERVICE IS APPALLING!You won’t ever get a refund so if 15 days have passed ring the bank and log fraudulent transaction and claim your money back under the CHARGEBACK scheme
Can’t believe i didn’t read the reviews first. Totally kicking myself. They sent me some ice cream on Monday after saying it was out of stock for over a week. It arrived today (Thurs) so you can imagine it’s arrived defrosted!
Review about: Fantastic Services
Packing services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesReview about: Shearings Coach Holidays
Not impressed with service
Absolutely gutted to know and been told that shearings no longer pick up from Lincolnshire Grimsby area for weekend breaks and holidays they only do midlands pick ups now and south east pick ups which I find recdicious. I used to go with shearings every year and been on some fab holidays with them. But since they been taken over I can not find or get a holiday with them from my local area. They are going to lose customers acting this way. I spent over 2 hours on the phone talking to a member of staff who said several times no these coach dont pick up from your area. I was told this by several shearing advisors and it's so very very wrong. For me to travel to south east pick up to get the coach would take me over 6 hours and I don't drive. They are going to lose many customers and passengers because of these cut backs on pick ups departures. I think I would take my holiday business else where from no one. It seems like shearings don't really care no more like they used to
CARLTON HOTEL GREAT YARMOUTH
This hotel has been closed for over a year & will be closed for a long time due to roof collapse shearings took our booking for this hotel knowing it was closed & will not open .We were then TOLD (with no choice given,) that we could not have a refund because they offered similar accommodation in the Comfort hotel which did have brilliant staff , but had no seaview, no entertainment, very dated rooms NO LIFT and we were placed on the 1st floor with a 85 yr old who had recently been fitted with a pacemaker. Shearings were told if no lift we had to have ground floor rooms. Coupled with a driver who DID NOT take any temperature readings for 2 days,he did say sorry he forgot ,12hrs on in a confined area with no checks he should be sacked . Will NOT use shearings again even if it was free.Hi don't bother my friend
We have travelled with shearings for many year having two to three breaks a year. Just got back from Torquay. We live in Ellesmere port and it took ten hours outbound and eleven inbound.
Been with old shearings many times to this part of the country and no more than six hour each way!
This company is ledger! The purchase the name and data base. And are now using the shearing brand. Believe me its not shearings as it was. My trip has to many disappointments to mention here the only plus side was the coach drive named Jack a young man who was a real nice guy.
We will never travel with this company again.Review about: Hampton and Astley
Egyptian cotton bedding
ordered from here as it was half price and for £109 original price, I thought it would be amazing! not at all. you could buy softer from asda at far less. it isn't soft at all considering it's cotton sateen. not happy
Review about: British Gas
Gas from Scottish Gas
Dear all, 23/09/2020
Please find below, an overview of my experience with Scottish Gas, which will appear truly unbelievable. Should any party be considering use of their services, please do not consider. Read my experience, and then judge for yourself. I am not one for anonymous malicious adverse communications, which would disallow the recipient the opportunity for recourse, so in this instance, I will disclose my customer account number, should this communication end up being reviewed by Scottish Gas personnel at any point in time (Gas account number 851012491314).
My personal background. Retired, along with my wife November 2018, and moved into a new build property in Edinburgh, 26th February 2019. Single pension, and wife with severe medical condition (C). No sympathy vote required, simply additional information which exacerbated a fundamental requirement for my wife to feel financially comfortable enough to switch the heating on. This rarely occurred, out of fear of unknown accrued bill costs.
Shortly after uptake of the property it became abundantly clear to me that Scottish Gas had the incorrect meter serial numbers etc for the property, therefore billing was stalled. This is the only element that I will give to Scottish Gas, for balance, as the serial numbers were incorrectly provided by the estate builders, initially.
However, this is where things began to take off negatively, for an intense period of six months, where I spent many, many, many, man-hours on the telephone to Scottish Gas operatives, repeatedly providing the same sets of serial numbers and readings, to absolutely no avail. Many of these calls last hours in duration, and were to separate operatives globally. Uk, South Africa etc.
Throughout this extended period, call centre operatives periodically escalated the problem to ‘Case Handlers’ and indeed a Complaints Resolution Manager’. All of these actions resulted in no further progress, despite my repeated provision of serial numbers, and ultimately actual photographs of the meter units, with the respective serial numbers clearly visible. In actual fact, a Scottish Gas engineer personally visited my property mid-way throughout this process, again to no avail.
Note a sample of personalities engaged with throughout the period:
-Crichton
- Lona Somlata
-Graeme (23rd May 1.5hrs duration)
-Tamica (30th May)
-Sarah Woodward (30th May Complaints Resolution Manager)
-Carlene (1st July. 30 mins)
- Gwyneth (9th July)
- Maria Bell (New Case handler. Transferred to her due to inaction by previous handler. 6 calls to this individual over a period of time)
At this point, and out of utter stress and frustration, I initiated a change of energy provider request from Scottish Gas to SSE (Scottish Hydro. 18th July)). This transfer was unable to complete for many weeks, as Scottish Gas had STILL not managed to transfer my meter details onto the national database.
In continuing to engage with Scottish Gas, further calls were made to their operatives, as follows:
- Selwayne (9th Sept. South Africa. 25 min’s)
- Tashreeq (18th Sept)
- Phil (23rd Sept)
- Natasha (7th Oct. Advised Natasha at this stage that I would be unwilling to settle outstanding bills until I was compensated for severe stress and not least a massive unkown number of total man hours on the phone.
- 16th Oct I received an exceptionally aggressive call from a male Scottish Gas operative indicating severe threats (legal etc. Forgot to record name), should I not IMMEDIATELY pay in full, my electrical bill. At this stage I paid £318.40, which I regret doing. This only served to increase my resolve to hold out for an ethical Scottish Gas response on my gas bill, which still rolls on, as follows:
- 24th Oct raised complaint on my billing, as all bills had commenced from zero meter readings, where correct start bills meter readings had already been provided, avoiding my liability to pay costs prior to my entry into the property.
- 6th Jan 2020 (almost a year from commencement with British Gas), is where my last communication occurred, which is the most unsettling one. Call made to Pritpal at Scottish Gas, whom indicated that due to no resolution, he would be REFERRING MY CONCERN BACK TO THE ORIGINAL CALL HANDLER. Complete ‘reset’.
- HOWEVER, the above action did not occur, and my next communication received came directly from a company called Moorgroup (A debt handling agency), whom are now in regular chase contact with me, attempting to recover around £200 of gas billing, with I guess, the next stage being a court summons for monies due.
Beyond the above points, if any reader is in ANY doubt at all, as to my integrity and honesty, I have saved the best for last.
At the point of my attempted energy transfer from Scottish Gas to SSE, I simultaneously raised a formal complaint with the energy ombudsman over Scottish Gas’s utter incompetence and unethical and non-professional conduct. Once again, and for transparency, the complaint reference details are:
Your reference: EG058120-19 Date: 15 Oct 2019
Andy Dossett Investigating Officer (Ombudsman)
After an extended investigation, the ombudsman found entirely in my favour against Scottish Gas, proposing that Scottish Gas award me £75 in compensation and that they write to me formally to apologise. While that, at face values appeared to be a positive resolution, I am sure that any reader of this review will find it hilarious that an award of £75 for my incalculable manhours and severe stress, would compensate me appropriately. As a complainant, you can therefore press the ‘accept outcome’ function on the on-line complaint, or decline, if you disagree with the findings. If you decline (as I did), the complaint is therefore regarded as ‘null and void’, as if it never existed, and therefore the accused party can regard the award against them as ‘non binding’.
For those that are unaware of the ombudsman process, the complainant and accused both have visibility of the other parties exchanges (edited by the ombudsman). I therefore had sight of Scottish Gas’s statement that they would compensate me appropriately, and that they would write to me with an apology letter. This never occurred.
Having queried the above with Moorgroup, the debt recovery service, their dialogue with Scottish Gas has restated that they regard to ombudsman’s finding as ‘non binding’, and that they have no intention of offering compensation and/or a letter of apology, as per the previous commitment.
So:
It is now 17 months since I attempted to use Scottish Gas’s energy services. To date events:
- Could not set up correct billing, despite my best efforts
- Bounced me round numerous personnel and call handlers for months (No Covid factor here to mitigate)
- Threatened legal action against a customer who had been desperately TRYING to pay them for between 6 and 8 months, to no avail
- Washed their hands of the problem and passed to a debt collection agency
- Saw the energy Ombudsman award against them, and used the complainant ‘decline’ option to regard the outcome as ‘non binding’. Any substantive organisation, in this day in age would still have had the decency to write and apologise for their actions and inactions.
- Notably, and from ALL of the Scottish Gas operatives engaged with, NOT 1 individual, at any point, asked what they could do to keep a customer, whose only apparent failure, was a desire to pay his bills over a period of many months.
My apologies for the length of this communication. Sadly it is not over yet, for myself and my wife, as the stress continues, with what I am sure will be an impending court summons, where presumably a judge will rule on the events above, which I will present in full. I will continue to amend this post, and repost consistently throughout the year, until such time as the matter is concluded.
And here we go again:
23rd Sept 2020 Calls to Scottish Gas, after being ‘back referred’ from Moorgroup, the debt collection agency. Discussions with Lisa, Customer Advisor (Complaints), and then finally, Pauline, Customer Services Advisor, Collections Department. During these calls I requested that THIS communication be placed in front of a manager in responsibility for consideration. They POINT BLANK, refused to do so, and further confirmed that they had no intention of making ANY form of apology to me.
I further indicated that unless they did so, I would be publishing this review, and republishing on a weekly basis, for a period of 18 months, more or less in line with the length of this complaint against them. So here we go. It’s a large organization, and I am only one individual, but these forums are all we have. Please AVOID these horrible human beings.
A truly disgusting horrible, thoughtless and unprofessional organization. Please avoid, if you possibly can.
Best regards from Edinburgh.30th September and still no response from Scottish Gas. Some 'hello we note your query' feedback from one of my online posts, but STILL no formal response. Conscious of Covid times now, but please all, bear in mind that the whole fiasco above occurred during pre-Covid times. Apart from the last couple of calls. Incidentally, I didnt mention that my change to SSE has been nothing but positive. They billed promptly and correctly, from DAY 1, albeit Scottish Gas held them back because they initially failed to register my meter onto the national database. Sorry, I said 'initially'. I meant throughout the bulk of my time with Scottish Gas. Anyway, this is post 2, of what will be weekly posts, until such time as Scottish Gas address their failings. Anyway, that's me off to find additional forums to post my case history. As per my text, avoid avoid avoid this supplier.
Sadly have similar experience over 16 months, with 12 million customers BGT can’t possibly cope with complaints so basically you are just cast adrift, cut me off three times after putting me on a prepayment meter without my knowledge or authority while my complaint was so obviously still unresolved, apart from avoiding this shambolic company at all costs also avoid smart meters because that means your energy supplier can remotely cut you off! I for one fail to see how a grossly incompetent company can be allowed to play god with your energy. Say you get hospitalised unexpectedly and when you return home they have remotely cut off your supply and with it th3 package treatment plant, the intruder alarm , the freezer! Beware of British Gas and all their subsidiaries.
Leave british gas worst company ever terrible customer service abusive unhelpful behaviour terrible attitude
Review about: Shaw Academy
Toolkit
I am very impressed by shaw academy. Thank you for the knowledge.
I landed on Shawacademy on FB by chance, registered & started on my first Module. It was wonderful & rewarding experience learning online. I find the course 'Web Development' enriching & fruitful. The course objectives & content were ckearly delivered and well illustrated by slides & additional explainations. I look forward to the completion of the course.
Just started my first class and it was very nice and educative
I have tried several education organisation and they are good but studying at ShawAcademy has been great. good communication, course arrangement etc.
Weldon ShawAcademy!I am very impressed by the level of care they all give to the students.
It's an amazing course by shaw academy thanks for your great efforts
Good course but very fast paced.
Good start
First of all, I want to than Shaw Academy for allowing me to registere this excel course. It was a great presentatuon and I found it extremely helpful and interesting. I can’t wait for the next lessons...
It's very helpful. I may use this as a key to find a job where this course will be related to the job that I will going to apply in the near future.
I'm impressed by this free to use app where I'm currently learning about digital marketing ???? ... If only the summary notes and class slide would be free it would have become totally awesome.. it's okay to charge for certification but if reat of tool kit is free it would completely rock
I am impressed with my 1st lesson by Shaw academy... looking forward to completing the course and learning more. Thank you
amazing to learn. im on photography and im surprised with how much im learning. photography is a hobby of mine and would like to go further . shaw academy is definitely the place to learn. 100 percent recommend without a doubt. best place i haveknown for sure. 10/10
A very good first module on digital marketing / SEO. Nice pace and content
I am being initiated in this brave new world of Digital Marketing through this course and am very well impressed by it. Information is clear, objective, strait to the point and very, very hepful. So far I have being able to acquire lots of insights on how it can help me on my new business. I am full of expectations for the next classes. Thank you very much for it.
Very interesting lesson. Learned quite a bit.Thank you
The class was great! I love it.
It's excellent, I prefer to everyone
Word excel basic was well explained in easy steps well appreciated
Thoroughly enjoyed my first lesson today. Can't wait to try out some of the tips snappy ????
Excited for next module
Quite pleased with Excel lesson #1
Great classes. I too had an accidental one click purchased and i emailed them about it. A few days later they absolutely took care of the sutuation. I would suggest them 100 percent. Just a word to all. WATCH what u click. Be careful. Its a binding membership. But i would 100 percent suggest. And they give u 3 family member training as well for free. EXCELLENT FOR THE PRICE
I really like the way the class is taught in a simple understandable lesson, im only a few classes inn but i believe i will pick up the things that ive allways questioned becauase im self taught. So this should sharpen the blade and also learn a few tricks of the trade. Great service.
Studying nutrition. Very on point and helping me advance in my career. Thank you !
Thank you Shaw Academy. I was able to refresh my memory with the lessons today.
Shaw Academy is a amazing! You can learn and build your skills. Thanks Educator. Enroll now!
I am happy with the content so far. I have learned a lot in the first two lessons. The content and presentation are very on point. I have found that one of the websites from the examples is no longer in operation. The ad's that come up for purchasing additional material get in the way of some of the content and I nearly clicked out of the class trying to get the ad to go away.
A fast paced course providing so much great content. I learnt a great deal!
I learning from few days in Shaw academy.
Good experience i feelI am taking the Graphic Design course, and so far had 2 lessons. So far, I think, it has been very good. The teacher is good to explain and teach.
The lesson was really informative and visually stimulating. Not boring as graphics in training can often be.
Review about: Shaw Academy
Photography
Really enjoying the photography diploma. Very easy to understand. Excited to develop my photography skills
Review about: Weird Fish
2 tunics and 1 dress
Ordered online was very easy all my sizes were in stock. Paid and received all packages all were sealed and no damage was very happy. Will be ordering again in future quality of items 5 star as normal.
Review about: Shearings Coach Holidays
Isle of Bute and Glasgow
We traveled to the Isle of Bute via Normanton,Scotch corner and Gretna Green, was a very long journey with all the pick ups but eventually arrived at the hotel. The hotel is very dated, our room was dingy with a window that looked onto bins and a works van was parked right outside our window, as it was very hot we had no choice but to have window open. We did the Island tour but unfortunately it was just a drive to a pub and a chance to book next trips. We went on the trip to Glasgow which was fine going but on the return journey the coach air conditioning had packed in, we wer’nt prepared for this and the coach was going up to 38c inside myself and other passengers were struggling in the heat I was definitely dehydrated and close to fainting,my husband had to fan me to try and get my temperature down.we all needed water and was not offered any or even to stop to get some ourselves. I was dreading the next day journey home, fortunately it did get mended but it was again a long journey with all the drop offs.
Just to say i have been in the uk with shearings and in Europe the journeys are sometimes very long i can remember doing the coach holiday to czech republic and budapest 10 day holiday it was over 12 hours on the coach with a couple of stops the overall hoilday was very long journey 4 day coach journey 12 hours 4 days travelling staying overnight in Germany i can understand where you come from. Ive been to lake como to and it was lovely the journey wasnt so bad it was long but not as long as going to Budapest by coach. I wouldnt do that hoilday again to long on the coach and the drivers wasnt as pleasent or friendly. But please dont be put of doing coach holidays with shearings ive been on one last year to Durham and Newcastle it was outstanding nothing was to much trouble and it was less then a 4 hour journey from normaton to Rushyford outside Durham the driver Raymond was just absoultely amazing and couldnt do enough for you he made us all laugh and made the journey really great one. I am hoping to do the Newcastle and Durham holiday again next year its on my bucket list.
Review about: Blue Vanilla
Great clothes
I discovered this brand whilst shopping in new look. I shop online with them now and have kept everything I have bought so far. I like items that are upto date but loose and not over the top and a little bit different and this brand works for me.