Manutan - Overall Rating based on 16 reviews
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Recent order experience
I bought something recently and I'm afraid the delivery process hasn't been great. I placed my order on the 23rd of April, with the delivery set for the 25th of April. However, today is the 4th of May and I still haven't heard anything about when my delivery will arrive. The tracking info only says the order has been dispatched, with no other details. I've been trying to contact customer service via email but haven't had any response about the delivery status. It's been really frustrating and disappointing not knowing what's going on.
Quick and efficient quote request
The customer service team at this company is absolutely fantastic! They responded to our quote request quickly, so we could place our order promptly. They kept us informed about our order status all along, which really helped us plan ahead. Although one item was damaged when we received our order, they sorted it out within a day of us reporting the issue. All in all, I'm really impressed with the service we've received.
Stocked Items
I had never used this company before, but I managed to find exactly what I was looking for at a really good price. The website was super easy to use, so ordering was a breeze. To my surprise, my order arrived the very next day - talk about speedy delivery! I was really impressed with how the company kept me informed every step of the way. All in all, I had a great experience and I'll definitely be using this company again in the future.
Storage box weight limit inquiry
I wanted to ask about the weight limit for sitting or standing on a storage box. So, I got in touch with customer service and let me tell you, Andrew was absolutely fantastic in helping me out. He didn't waste any time in finding the information I was after. He was so polite, friendly, and professional - it was top-notch customer service. His knowledge and efficiency really stood out to me, and because of that, I decided to buy from the company.
Efficient Customer Service and Quick Delivery
I've just had a really great experience with the customer service at this company. The representative, Fran Grant, was so helpful and made sure all my questions were answered quickly and professionally. Also, my order arrived really fast, which was a nice surprise. I'm really impressed with the service I received and would definitely recommend this company to others.
Poor quality item
Although I started off by giving a 1* review because the product I got was not up to scratch, I was actually quite delighted with how well the company's customer service team dealt with my issue. Shortly after I wrote the negative review, a nice young lady gave me a call and sorted everything out promptly, even approving a refund for me. The way the folks at Manutan handled the situation with such efficiency and professionalism really impressed me. The refund was issued super quickly, and I had the money back in my account the very next day. This whole experience has definitely made me feel more confident about the company, and I wouldn't think twice about buying from them again in the future.
Office furniture package
I've just bought a set of office furniture from this company. Sadly, I had a bit of bother with the delivery - it took longer than planned and one of the pieces turned up damaged. I was pretty gutted about it all. But credit where credit's due, the customer service team were on it like a shot. They got in touch with me about the problems and fixed everything up sharpish. I was really impressed by how they took my complaints seriously and worked hard to sort things out.
Large picking bins purchase
I got in touch with customer service to ask about large picking bins and a really nice guy called William helped me out straight away. He sent me links to three different products that he thought might work for me via email. In the end, I bought 4 green picking bins from the company and I am really happy with how good they are. Yes, they were a bit expensive, but they are super strong and stack nicely. I am so impressed with them that I'm going to start saving up to buy another 4 bins next month!
Woohoo, new stuff for the office!
We were really looking forward to getting our new office supplies, but we've been waiting for what feels like forever! The delivery has been postponed several times, and it's been a real hassle for us. We rescheduled our staff to be available for the delivery, but it never arrived. It's been 3 weeks now, and we're still waiting!
Lab work chairs
I bought some Lab work chairs from this company and they were even better than I expected. They came earlier than expected and were exactly as described - strong and comfy with loads of ways to adjust them. Although I found some of the seat adjustments a bit confusing at first, the controls were easy to access and could be tucked away when not needed.
Office supplies
The customer service from this company was really top-notch. Nowadays, it can be hard to find good customer service, but this company really shone by looking after their customers well. Ordering from their website was a breeze, and when I had a question and called them, they were quick to help. The item I bought arrived the next day and was just what I was looking for. I was really impressed with the great service I received from this company.
Quick and efficient purchase
I was really pleased with my time shopping at this company. The service was absolutely fantastic, everything went smoothly and quickly. The item I bought arrived on time and was just as described online. All in all, I was really happy with the whole experience.
EV Charger installer barriers
I needed some barriers for my EV charger installation, so I ordered some from this place. They arrived really quickly, in fact, the very next day. I was really pleased when I saw them because they looked great and seemed really strong. But then my mum pointed out that they weren't the right ones for our driveway, so we had to send them back. I filled out the return form and someone came to collect them. And you know what? I received my refund without any problems. The service was fantastic and the products on the website are excellent quality. I will definitely be using this place again for my next project.
Radio Controlled clock
I bought a Radio Controlled clock from this company recently but it was only suitable for Continental Europe. It could have been a negative experience, but thanks to the amazing customer service from Jodie Forster, everything was sorted out. When I contacted the customer service helpline, I was happy to speak to a real person who tried to help, even though the issue couldn't be fixed. Jodie took the right steps to take the item off their website and is working on giving me a full refund. I appreciate Jodie's professionalism and commitment to sorting out the problem.
Frustrating email subscription experience
I've been trying to unsubscribe from their mailing list for the last couple of weeks, clicking the unsubscribe button every day, but I still keep getting emails from them every day. It's really annoying and it feels like they're invading my privacy. All these emails are putting me off buying anything from them in the future.
Quick and easy purchase
Dealing with this company was a pleasure. As soon as I made my order, the communication was quick and easy to understand. The product I got was really good value for money, and the delivery was super fast.
Review with most votes
Quick and easy purchase
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