Fonehouse Reviews

: 47
66% Would buy here again

Most relevant positive review

  2024-06-06
Replacement phone case
I found myself having to get in touch with the customer service team at this shop because my orde...Read on
kieran

Most relevant negative review

  2024-07-03
iPhone 15
My contract was up on phone and I wanted yellow in the iPhone 15, my usual supplier was out of st...Read on
Peter

Review with most votes

  2018-12-03
Upgrade
The company took £170 from my account up tilll the time I write no phone no refund . They are sca...Read on
Eunice tolufashe

Reviews (47)

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    Note 9

    Ordered a note 9,then an hour before my delivery time it said gone back to fonehouse no explanation or nothing I've emailed them twice had no reply


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    Foneyhouse

    Fonehouse had a great deal on a phone and I decided to go for it. I received the phone and was happy with it, until it developed a known fault.. This is where the trouble started.. Fonehouse said I had to go to the manufacturer directly as it was just over a month since I got the handset. I pointed out the legally they were responsible, the response to which was a copy of their policies again denying me my basic consumer rights.
    I replied and informed them I would take it to trading standards and the ombudsman, then they decided to play ball.
    Then I had to post it, then wait for them to test the phone, confirm the fault then decide it was worth doing... It was dragged out over a week, in which time I had to source a temporary handset as fonehouse offer nothing to cover.

    Not only does fonehouse neglect to observe the rights of the consumer but they also have very poor customer service set up. I heard a lot of apologies and was told I would be compensated.. I wasn't.

    Avoid this company, if you have any issues their own policies are such that you shall have a battle to get even the basics any other provider would give.


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    Upgrade

    The company took £170 from my account up tilll the time I write no phone no refund . They are scam the phone number I knew them with has been changed . Please give back my money I have gone to EE I got my upgrade same day . Eunice


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    good service

    Only from this company I get my contract and phone delivered to my address. Very happy with item and easy service


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    very happy

    very happy with fonehouse
    they solved my problems very fast and were very friendly too

    thanks!!


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    Free new phone

    I dropped my phone and it stopped working. I called Fonehouse and they said my previous 24 months had ended, so I could get a new contract WITH a free new iPhone!
    Now I have a new & improved smartphone, without even having to pay extra for it! :-)


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    all fine

    Got an iPhone X for 61 per month. All fine, instant setup and so far no extra costs.


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    Very fast service

    I placed a new order on saturday..sunday got confirmation email..monday phone delivered..what else can i expect fonehouse was very fast..just loved it..thankyou fonehouse


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