Fonehouse Reviews
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Reviews (47)
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Note 9
Ordered a note 9,then an hour before my delivery time it said gone back to fonehouse no explanation or nothing I've emailed them twice had no reply
Foneyhouse
Fonehouse had a great deal on a phone and I decided to go for it. I received the phone and was happy with it, until it developed a known fault.. This is where the trouble started.. Fonehouse said I had to go to the manufacturer directly as it was just over a month since I got the handset. I pointed out the legally they were responsible, the response to which was a copy of their policies again denying me my basic consumer rights.
I replied and informed them I would take it to trading standards and the ombudsman, then they decided to play ball.
Then I had to post it, then wait for them to test the phone, confirm the fault then decide it was worth doing... It was dragged out over a week, in which time I had to source a temporary handset as fonehouse offer nothing to cover.
Not only does fonehouse neglect to observe the rights of the consumer but they also have very poor customer service set up. I heard a lot of apologies and was told I would be compensated.. I wasn't.
Avoid this company, if you have any issues their own policies are such that you shall have a battle to get even the basics any other provider would give.Upgrade
The company took £170 from my account up tilll the time I write no phone no refund . They are scam the phone number I knew them with has been changed . Please give back my money I have gone to EE I got my upgrade same day . Eunice
good service
Only from this company I get my contract and phone delivered to my address. Very happy with item and easy service
very happy
very happy with fonehouse
they solved my problems very fast and were very friendly too
thanks!!Free new phone
I dropped my phone and it stopped working. I called Fonehouse and they said my previous 24 months had ended, so I could get a new contract WITH a free new iPhone!
Now I have a new & improved smartphone, without even having to pay extra for it! :-)all fine
Got an iPhone X for 61 per month. All fine, instant setup and so far no extra costs.
Very fast service
I placed a new order on saturday..sunday got confirmation email..monday phone delivered..what else can i expect fonehouse was very fast..just loved it..thankyou fonehouse
Review with most votes
Excellent service
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