Spotlight: What are our customers saying?
Good Black Friday dealRead on
Ordered yesterday, arrived today. Super easy.Read on
Cash back does not work.Read on
Purchased a new contract and phone from this company. The phone arrived quick but had damaged to the screen. I suspect this was not new as there was no screen protector on it. It took four days to ...Read on
Ordered a note 9,then an hour before my delivery time it said gone back to fonehouse no explanation or nothing I've emailed them twice had no replyRead on
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S10 on Three
Good Black Friday deal
Ordered yesterday, arrived today. Super easy.
I phone6 with cash back
Cash back does not work.
Samsung s10 plus
Purchased a new contract and phone from this company. The phone arrived quick but had damaged to the screen. I suspect this was not new as there was no screen protector on it. It took four days to get the return address. I realised this was very odd and asked to cancel the order. Over a week later they tell phone has more damaged than I described and they wont cancel the contract and accept the return. I am now stuck with a 50 month contract, no phone and no sim. Do Not use this company they are dishonest and supplying use phones as new.
Ordered a note 9,then an hour before my delivery time it said gone back to fonehouse no explanation or nothing I've emailed them twice had no reply
Fonehouse had a great deal on a phone and I decided to go for it. I received the phone and was happy with it, until it developed a known fault.. This is where the trouble started.. Fonehouse said I had to go to the manufacturer directly as it was just over a month since I got the handset. I pointed out the legally they were responsible, the response to which was a copy of their policies again denying me my basic consumer rights.
I replied and informed them I would take it to trading standards and the ombudsman, then they decided to play ball.
Then I had to post it, then wait for them to test the phone, confirm the fault then decide it was worth doing... It was dragged out over a week, in which time I had to source a temporary handset as fonehouse offer nothing to cover.
Not only does fonehouse neglect to observe the rights of the consumer but they also have very poor customer service set up. I heard a lot of apologies and was told I would be compensated.. I wasn't.
Avoid this company, if you have any issues their own policies are such that you shall have a battle to get even the basics any other provider would give.
Got an iPhone X for 61 per month. All fine, instant setup and so far no extra costs.