Destination2 Reviews
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Package holiday
I notice that the majority of reviews on here are concerning the booking process and yes Destination2 are definitely 5... when it comes to taking your money. However, when things go wrong, in this instance when your flight is cancelled, they are supremely unhelpful, disinterested, rude, patronising and ultimately useless. Eventually, we managed to book ourselves on a flight the next day after hours of non-communication from Destination2. The whole experience was very stressful, primarily due to Destination2's complete disinterest in whether or not we actually went on holiday or not. They had our money and it was not actually their responsibility - a great attitude. Following our return from our truncated vacation we attempted to claim on our insurance... to do so we needed a letter from the airline confirming the cancellation of our flight. This could only be obtained through - yes you have guessed it- Destination2. We have requested this 7 or 8 times. Months later we have now given up. The question I ask myself is this: what exactly are you paying any travel agent for?
Holiday
Booked a holiday, they changed the flights without discussing this with us, they changed them to another airport & with a longer stop over, there was a very similar flight time option with the same airline, but they refused to change us to that without charging us, even though the airline advised they would not of charged to move us onto the most similar flights, Destination2 only take calls for new bookings & use a Indian company to package the holidays, would recommend others to use a reputable company that has a customer service department, not one single apology or any help from them at all, worst holiday company I have ever come across, they took 3 weeks & numerous emails to even acknowledge our request & then just sent a auto response with no mention to our actual request. We have lost the money for our airport parking & again not a single care from Destination2.
hotel dubai
made a hotel booking for dubai for 13 nights. received an email from a Betty that I would receive my hotel voucher the next morning due to time difference with their supplier. No voucher arrived. Sent 5 emails to Destination2 and called 4 separate times. Left holding onto their most annoying hold music for 1hr each time to only be cut off. Contacted bank and requested a charge back to my card and booked directly with the hotel. There is no excuse for this poor level of service. Reading other reviews on here and britain reviews it would seem I've been duped by Destination2. it's stressful enough travelling these days without your travel agent adding to it. like the other reviews on here I would avoid this company
Flights and hotel
Absolute rip off. Accept your booking and take money then 2 days later tell you hotel is full and have to choose another one....even though original hotel still shows available on thier website.....then charge you more again . Clowns. Look at amount of companies the directors have been involved in....tells a story
Flight and Holiday
Customer service is completely useless and tries to overcharge for help.
I booked a 10 days trip in Cancun in March 2021, paying in full. British Airways cancelled our flight twice so my trip passed from 10 days to only 9 - the return was Wednesday instead of Thursday. Well, Destination2 not only tried to charge me an additional £320 for a day less of holiday - while also threatening me to cancel my booking, but they never contacted the hotel to communicate my early return nor apply for a refund, ignoring 7 emails sent before my trip!
DO NOT USE DESTINATION2 IF YOU WANT TO HAVE A RELAXING HOLIDAYHotel Only
I booked a hotel on Sunday and paid on Monday AM. Despite the assurance from Betty that everything is fine, on Tuesday afternoon I found out that they had failed to book a room for us and there is no room available in the hotel.
Jacqui suggested other hotels without any knowledge of the island and it's conditions.
I asked for a refund and now I have to wait 21 days for them to process.
Funny story, it's Wednesday AM and I just managed to book a hotel in the same hotel through another company without any problem.
I definitely do not recommend Destination2.Hotel Only
Being a customer of Destination2 has been a very bad experience. We made a booking online for a hotel stay which couldn’t go ahead because of the pandemic. Our repeated attempts to reach the Company for information on our booking failed because their after-sales phone lines remained closed and all our emails to them were ignored. Just 4 days before we were due to travel they sent us a credit note valid for bookings only until 31 December 2020.
Our group wasn’t in a position to make new plans before the credit note expiry date, and in any case it was clear that travel would remain very uncertain well beyond this point so we rejected it and asked for a refund instead which, after a long delay, Destination2 refused.
The Company’s hotel-only contract terms are very restrictive, can be varied without notice at any time, and appear to be stacked heavily in their favour. They said their terms excluded liability in a pandemic but the Hotel and the intermediary agent had confirmed to us that Destination2 hadn’t been charged for our booking so the their refusal to refund us seemed very unfair in the light of this, and it was also at odds with The Competition & Markets Authority’s Covid-19 guidance and with our understanding of the Consumer Rights Act.
Destination2 said if we didn’t want to accept their credit note we should claim on our travel insurance but this also seemed unfair because they would then keep all of our money with no outlay on their part – great for them of course, but bad for us as ultimately this would increase travel insurance premiums.
Destination2 doesn’t belong to any industry body or other regulator so with nowhere else to turn we filed an online money claim against them in the County Court. Because of Covid-19 backlogs the hearing was delayed but as the court date finally approached, and almost a year after we had paid them the full balance, Destination2 phoned us to refund our booking and settle the action.
Destination2’s emails were very curt and showed no interest in building goodwill or generating repeat bookings. The Company appeared to have just one aim and that was to retain our money permanently. The bad experience we’ve had with them has significantly damaged our trust in the travel industry and we’ll now be much more careful with our bookings in future and will do far more research before handing over our money. We will never book with Destination2 again or recommend them to anyone.DUBAI TRIP
AVOID!!!! We booked a holiday with Destination2 in December and were told it was fully refundable on the phone, to which they confirmed this was said, and now we have been given a credit which we don't want. We have asked for a refund numerous times and we are completely stuck, had we known they wouldn't give us our money back, we would have never ever booked with this company - it is absolutely disgusting that a company wont give us our money back during a pandemic - do not use them and avoid!!!!
Holiday Package
I have written on LinkedIn tagging D2 and all their directors
My name is Shamsu Subhan, husband of Selina Subhan if anyone wants to check and share the post. Has reached 2000+ views already stating for people to NOT book via Destination2.
I don't back down, ask FDM Group what I did to them when they treated me with disrespect.
I have written to the CMA and raised a complaint via gov.uk and completed a 'Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak'
I have contacted citizens advice bureau and they responded with the following:
Under the Package Travel (Linked Travel Arrangements) 2018 the trader may have the right to terminate the contract in “Unavoidable and Extraordinary Circumstances”.
You can do this if the circumstances are-
Occurring at the destination OR in its immediate vicinity
AND
Significantly affects package performance OR significantly affects your travel to the destination.
Under these circumstances you can ask for a full refund for the holiday (however you may not be able to pursue for additional compensation). Normally refunds should be provided within 14 days, via the same payment method, however at the moment refunds are taking some traders longer to process and issue.
D2 offered a credit note...we declined.
Both Hotel and Airline stated NO payment has been made to them
So we want our refund.
Illegal to fly, its as simple as that.
Will be taking to court if the case we have raised as a dispute falls through, especially since we have a package holiday.
So refund my wife or il see you in courtTotally agree - good for you I am having the same issues - awful company - i contacting the media and making people aware on their facebook page and trip advisor - they will not provide any refunds even if you cannot fly or travel - shameful
Mark, still waiting on refund. Keep pushing hope you get your refund sorted
Have you got your refund sorted? This is absolutely horrific!!
ATOL protected package holiday to the Maldives
If you value your sanity and your hard earned cash you won't book with D2. The most atrocious company I've ever been unfortunate enough to have to deal with. Our holiday is cancelled due to the pandemic, and rather than reassuring and helping customers, they close their phone lines, promise to call you but don't and send generic useless emails. If you do speak to someone on the sales line you're told the pandemic and national lockdown has no impact on you holiday and still encouraged to travel or that your blocking people from being able to book (us poor existing clients who have already paid their money are no longer important), tolsd manager will call you back in 1 day, tomorrow, this afternoon or even in the next 30mins.. of course this never materialises. So even though our flights are cancelled, its illegal to travel and there is a pandemic, D2 continue to ignore us and keep our hard saved money. Please, save yourself the hassle, pay that few pounds more and book with a reputable company who actually values their customers and maintains trust and respect. D2 has no ethics, customer service or respect once its got your money. Avoid!
Package holiday
Booked a package holiday.British Airways cancelled flights.Destination2 tried to get me to use another airline £800 more expensive or fly into Dubai and transfer through to Abu Dhabi.none of which I accepted.
Still trying to get refund,they ignore emails and have closed their phone lines.Their attitude to customers is atrocious .There are hundreds of very irate people trying to get refunds.
Do not book with this company.Very pleasant when booking but beware if you can't get what you've paid forHotel in Dubai
DO NOT USE THIS COMPANY!!!!
Arrived in Dubai today and landed to an email from destination 2 less then 24 hours before check in stating they have to change our resort hotel. They advised us that they could only offer 3 alternative hotels, all of which were completely substandard to our original booking. We booked Ceasers Palace on blue water island a beach front location and we were offered mediocre city hotels nowhere near the location where we originally booked. Our option was to accept one of these hotels or a refund. As previously mentioned we had already arrived in Dubai with less than 24 hours notice to spend Christmas with our family. This company took our money 4 months previously! I cannot stress enough I would never risk booking with this company to go through what we have had to endure. A faceless company who are impossible to contact, the customer service we received from “Gemma” was the most insincere I have ever received and lacked any compassion. I cannot believe that a company would operate in this way, in times when legitimate companies have ceased trading this company are scamming innocent people and deserve to go out of business. Avoid at all costs.MALDIVES ALL INCLUSIVE HOLIDAY
Paid for a holiday before covid-19 pandemic even started..was due to travel 8/11/2020..last time I spoke with these CROOKS they said I cannot even apply for a refund until 30/03/2021 !!! WHY? WHY? WHY?
THE LAW IS 14 DAYS!!! GIVE ME MY MONEY BACK....NOW!!!!!!Holiday package
Do not book with this company, absolutely disgusting how they treat their customers. They are more than happy to take your money. We booked 18 months ago to go to Dubai, had to cancel due to flight being cancelled. we took the credit note and rebooked to go to Dominican Republic in Jan 2021. We had to pay another £2400 onto of the £2000 payed, this was to be done in Nov 2020. We checked with the airline who said 90% chance we won't be flying and the hotel didn't even have us booked in?????? We asked if we could get another credit note and cancel the holiday as we couldn't justify paying more money for something that wasn't going to happen. We lost our £2000 because they wouldn't give us a credit note in these uncertain times and funding issues. Disgusting treatment. BE WARNED!!!
Family Holiday
We have been loyal to destination 2 for many years but booked a family holiday to dubai, we were 1st told we would have to go against FCO advice and I explained that would mean we would have no travel insurance, D2 were not bothered and said holiday was still going ahead. I spoke to hotel and emirates and passed on emails to D2 saying they would postpone foc or give refund due to FCO advice. D2 tried to postpone which we were happy to do but then informed they wanted extra £££ - the customer services was and still is terrible - and day before our holiday after hearing nothing I emailed saying "D2 obviously cancelled our holiday"
now getting a REFUND is a nightmare - offered credit voucher which we refused and been told they will not accept a full refund until we request it on or after 31st January 2021 - 5 months after holiday and then how long will be have to wait for money?.
please don't book with them, our experience is if things are going well they were very good but once a problem they don't want to know and only want your moneyI booked with KELLY at Destination 2 ON THE 23/07/2020. Kelly advised that I didn't have to book online as there was a fee, each time I make payment, so she offered that her and her staff would take the payments for me each time I called to make a payment. I have made seven payments and paid £600.00 to date. Each time I made a payment the staff wold always say that I was not allowed to make payment via the agents and would have to do it online. I explained that Kelly had made an arrangement with me and that I have an email to confirm this, also that she has documented this on my booking, No matter what I told them they would always find an excuse for not taking payment and advised me that Kelly will call me back. I have only ever made a payment to Kelly twice in total out of the seven payments made. Kelly never called me back apart from one single time, when she did she developed an attitude with me, probably because I challenged her co workers to take payment, as being passed from pillar to post and non returned promised calls started to wear thin on me. These individuals are obnoxious, rude and unprofessional. Today I tried to make another payment and the same thing happened. I was advised i would get a call back from Kelly and never did. I decided to call back to try and make another payment, as its my daughters 16th birthday present fro next year, so I tried to keep my cool on the conversation. I was told again I couldn't make the payment over the phone, went through what became the norm, I challenged it, this young lady then tried to take the payment. She asked me to put my card number through I did, she made me do this three times, because she said it wasn't going through. She put me on hold on a number of times for long durations, I knew this was nonsense, as I had just been paid, so it defiantly wasn't a problem from my end. I asked what the problem was, she sarcastically said , "it's just not working. By now I'm feeling like words can not explain, feeling disrespected, undermined, intimidated. I raised my voice as she kept talking over to me, she put Kelly on, who has no customer services skills or empathy. She is a manipulative and rude individual, who also accused me of shouting and kept talking over me. I then felt enough was enough and wanted to cancel my booking. I demanded my money back, she then said "well unfortunately you cant get your money back". I could hear the sarcasm in her voice.I asked her what she meant, as prior to this, a few weeks ago I asked Kelly about a refund and she advised that I would loose £100.00 per person. She did not admit to telling me that. I then said, I have no problems, as their calls are all recorded. I then asked for her manager to call me back. I asked for a name and an ETA, she was reluctant in giving me a name, she eventually gave me a name of Betty Bouchier- Hobin. and said she could call me back any time and did not have an ETA. I then asked why, as every company has an ETA for call backs, she did not respond. I then asked for her for her managers manager name, she refused to give me the details and told me to look on the website for head office. I am displeased and have feel like this company are scammers. I have contacted the Competition Market Authority, as these people are scammers. They are all very ignorant individuals, who are probably sitting opposite each other telling each other what to say, you can literally hear the giggling in the background. The reviews are fake. I refuse to let these scavengers get away with this.
Destination 2 is a SCAM .Hotel Booking
This company is not customer friendly and lack basic level of communications; they do not even communicate amongst the different departments within their establishment. They are very inconsiderate and charged such a high cost just to removed someone from the booking.
They tried to extort me out of my money even though they were the one who had cancelled my hotel booking. To make matters worse, they did not have the decency to inform me that they had cancelled my booking. They gave me the run around by sending me to different departments where each member of the various teams acted ignorant to the whole situation.
Just a break down of the whole situation; I have paid for the full booking but due to the Covid-19 pandemic, we were unable to travel. I have exhausted all the possible methods of communication with this company which all went to no avail. They cancelled the booking and the only way I found out was when a family member contacted the hotel in Jamaica and informed her that the booking was cancelled by this company.
I have spoken to numerous members from different departments within their company and received varied response, one member of their team told me that the hotel had reimbursed the company for the booking and she was unsure why the company had not refunded my money. She directed me to a different department and this member of their team then told me that I do not qualify for a refund.
They sent a credit note (expiring December 2020) even though I told them, via all methods of communication that “I DO NOT WANT A CREDIT NOTE”. These people caused have caused me unnecessary stress and I am happy I have reported them to the Competition Market Authority (CMA).
I would NEVER recommend this company to anyone, not even my worst enemy. They are nothing but thieves and should not be trusted at any cost.
Thanks to the credit card company for retrieving all my money!!!hotel
Destination2 avoid this company at all costs, we have been passed from pillar to post been told we can get a refund for our holiday then they can't, they will call us back but never do, these people have stole my money, they have a legal moral obligation to refund people due to the closure of the hotel, we have in the end after 3 months of being told yes you get a refund no you don't get a refund, email this, let's look at it for you and we will call you back (still waiting) decided to claim on the credit card, sorry you don't deserve to survive this time when you treat people the way you have, disgraceful!!!!!
Destination 2 Booking
KEY WORKERS ON THE FRONT LINE DEDICATED TO SAVING LIVES REFUSED DEPOSIT REFUND FOR THEIR HONEYMOON
Me and my fiancé both work as KEY WORKERS for the NHS and TFL prior to the COVID 19 pandemic we had booked our wedding and honeymoon. Our wedding on 04/07/2020 has been cancelled which was out of our control due to the current situation, therefore we hoped to get a deposit refund back on our honeymoon booking as good will gesture from DESTINATION 2 as we had only paid the deposit of £600.
We were due to pay the remaining balance by the end of April for the honeymoon in July. We received an email chasing the balance and responded explaining that due to the limitations on travel and the current situation of lockdown that we are very much needed at this time to work on the front line and that holidays in the next few months are highly unlikely to be allowed to proceed as we would have liked, so is anything being done about holiday and payments in the near future.
We both are still working on the front line during this time as well as having a 12 YEAR OLD WITH UNDERLINING RESPIRATORY ISSUES who we are shielding-in isolation. Our main concern is to be able to focus on doing all we can during this difficult time in aiding the government to get through the pandemic and to save LIVES.
BUT INSTEAD WE ARE CHASING UP our travel company explaining the current situation and that holidays aren't not going ahead at the moment due to the pandemic occurring. Working as a member of the NHS I see at first hand how this time is needed for FULL commitment by its staff. That being said we are not prepared to cancel and loose out on money as well as forfeit deposits and incur additional cancellation charges because the country is in lockdown and all this company wants is money. COVID 19 isn’t our fault so we shouldn’t be penalised for a worldwide problem, THERE'S A TRAVEL BAN.
I have emailed DESTINATION 2 several times and chased up customer services RECEIVING NO RESPONSE and just getting an automated system response by email and text message. I even sent a formal complaint about lack of communication and with regard to the outstanding balance no response once again just another threatening message demanding payment.
All they want is MONEY and do not care about the sacrifices made by key workers and the general public at this time. Threatening to take legal action for balances that have only just been due on the 27/04/2020 during a worldwide pandemic is ridiculous as who would pay for a holiday that can’t even go on when the world is in lockdown.
It’s despicable behaviour to not even attempt to help out your customers in a crisis like this, laws are changing all the time to adjust to the outbreak and repeatedly asking for payments when the future is untold is outrageous.
Lack of compassion for the current state and how worried people are about their futures as well as finances, they don’t even consider what anyone could be going through and just write you off to their legal team with no regard to all the emails and calls I’ve made, no suggestions or ways to help during this time. When you are booking they bombard you with options and are happy to help with anything but now they seem to have gone silent.
As a huge company customers should be valued and supported they seem to do this when you are paying them BUT they have no regard for the current state of the public and how quickly lives are being taken.
CLEARLY MONEY COMES FIRST GREED IS A UGLY TRAIT.
LATEST TRAVEL BAN UPDATE
The Foreign & Commonwealth Office advised British people against all non-essential travel worldwide. This applies for an indefinite period due to unprecedented international border closures and other restrictions. All countries may restrict travel without notice. TRAVEL companies take note INDEFINITELY.Hotel in Dubai
Charlatans. The comapny has tried to avoid its legal obligations to refund me for a cancelled (by them, not me) hotel booking that I paid in full. They are not out of pocket but want to give me a voucher with a deadline instead that I do not want. They keep referring to a clause in their T&C which doesn't justify them keeping my money. I'm going to my credit card company to ask them to resolve it. Have also made a complaint to the CMA and would encourage others to do the same. DO NOT BUY FROM THEM
Holiday Booking
Me and my fiancé both work as key workers for the NHS and TFL prior to the covid 19 pandemic we had booked our wedding and honeymoon. Our wedding has been cancelled which was out of our control due to the current situation, therefore we hoped to get our refund back on our honeymoon as good will gesture from Destination2 as we had only paid the deposit.
We were due to pay the remaining balance by the end of April for the honeymoon in July. We received an email chasing the balance and responded explaining that due to the limitations on travel and the current situation of lockdown that we are very much needed at this time to work on the front line and that holidays in the next few months are highly unlikely to be allowed so is anything being done about holiday and payments in the near future.
We both are still working the front line during this time as well as having as 12 year old child with underlining respiratory issues we are shielding-in isolation. Our main concern is to be able to focus on doing all we can during this difficult time in aiding the government to get through the pandemic and to save lives.
BUT INSTEAD WE ARE CHASING UP our travel company explaining the current situation and that holidays aren't happening at the moment due to the pandemic occurring. Working as a member of the NHS I see first hand how this time is needed for FULL commitment by its staff. That being said we are not prepared to cancel and loose out on money as well as forfeit deposits and incur additional cancellation charges because the country is in lockdown and all this company wants is money. COVID 19 isn’t our fault so we shouldn’t be penalised for a worldwide problem, THERES A TRAVEL BAN.
I have emailed several times and chased up customer services RECEIVING NO RESPONSE and just getting an automated system by email and text message. I even sent a formal complaint about lack of communication and regard to the outstanding balance no response once again just another threatening message demanding payment.
All they want is money and do not care about the sacrifices made by key workers and the general public at this time. Threatening to take legal action for balances that have only just been due on the 27/04/2020 during a worldwide pandemic is ridiculous as who would pay for a holiday that can’t even go on when the world is in lockdown.
It’s despicable behaviour to not even attempt to help out your customers in a crisis like this, laws are changing all the time to adjust to the outbreak and repeatedly asking for payments when the future is untold is outrageous.
Lack of compassion for the current state and how worried people are about their futures as well as finances, they don’t even consider what anyone could be going through and just write you off to their legal team with no regard to all the emails and calls I’ve made, no suggestions or ways to help during this time. When you are booking they bombard you with options and are happy to help with anything but now they seem to have gone silent.
As a huge company customers should be valued and supported they seem to do this when you are paying them BUT they have no regard for the current state of the public and how quickly lives are being taken.
CLEARLY MONEY COMES FIRST, GREED IS A UGLY TRAIT.
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