Destination2 Reviews
Reviews (29)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Holiday to Maldives
DO NOT USE THIS COMPANY. They are breaking the law and only interested in ripping you off.
Customers now having to take legal route to get what they are entitled to.
Do not believe the positive reviews, as a person who travels alot with various companies, the glowing reviews are a fake.Holiday to Rixos Palm Dubai
We booked a holiday last October. Something went wrong with the on-line system and we had the wrong flights on the ORDER. Although staff were on duty After-sales only work Monday to Friday and the other staff would not help. They put the ORDER through and then we had to pay another £ 700 for the correct flights. The same holiday this November is about £ 2000 cheaper. They have totally redone their website and no longer seem to offer Emirates flights to Dubai. The hotel was not as described and they only include 4 and 5 star reviews on Trust Pilot so you cannot read all the one star ones which are on Trust Pilot's own website. At one point they were blocking customers reading one-star reviews but they seem to have stopped this after my endless complaints to Trust Pilot Read them to see how they have dealt with current problems and earlier ones. If there is a problem it will not be their fault and it will cost you hundreds to sort out
10 days in the Maldives
They're breaking the package travel regulations (and therefore the law) by ignoring emails and refusing to refund our fully paid holiday during the worldwide Covid 19 crisis.
Absolute criminals.Totally agree finally had someone call told them I wanted my money refunded and was told she couldn’t deal with that only about the stupid credit voucher that I do not want. Sending a letter and also going to try section75 claim one credit card
Many Holidays
We have booked many holidays with Destination2 and really only had 1 problem. They answer the phone very quickly when selling you a holiday, but once you have spent your money please forget about ever getting hold of the after sales team because it AINT GONNA HAPPEN. They have a completely separate tel no for after sales and it will take you many many calls of over 30 minutes each to maybe get someone to answer !!!! Heres an idea.....EMPLOY MORE STAFF!!!!!!
If when you do eventually get through you want to spend more money with them by upgrading, they will charge you a fortune for the amendment and for doing beggar all! Aint life grand??????Lost deposit £977
Negative
DO NOT BOOK! Rude abrupt staff patronising!
Placed a order on Friday evening , no confirmation of baggage allowance on flights. Your confirmation confirmed I would get call in72 hours to confirm did not get this. You just sent the tickets.
On the tickets again no mention of booking or baggage allowances below which is your error. Someone called on Saturday when I returned the call no one called me back. You cannot put me on a restricted fair with 15kg without my knowledge and you cannot assume I wanted that. I only found out my allowance by ringing emirates what kind of service is this based on assumptions. As a duty of care you need to give customer options not just choose or assume the needs.
Now I spoke to a colleague on Monday offered and told can upgrade the flight myself in 72 hours again she was rude and abrupt. Waited till today Wednesday she basically fobbed me of spoke to your face book correspondence team offered call back on Tuesday no one bothered!
I call myself today and been told I have choice to upgrade to business! Which I certainly can’t afford. Or to buy baggage for £200. Spoke to emirates they confirmed its £988 to add extra 15kg. Which I can’t afford you’ve stressed me out so much and financially cannot afford had no choice to cancel. If I was put on flexi flight or saver option then I would have been given extra luggage allowances and not a restricted fair and have the opportunity to move from different tiers but you’ve put me on the restricted one without my knowledge. It didn’t even say non refundable or 15kg. No one called to confirm details well they did on Saturday but when I called back no one returned my call. Either they’ve pressed the confirm button without speaking to me I feel. I feel this is lawfully wrong and misleading I want my deposit back.maldives holiday booked for November
This week we have paid our £6,000 balance on our forthcoming holiday. We tried to book our seats on the plane but without success so I emailed destination2 for some assistance. Over the past 3 days I have sent 4 emails, 1 to the lady who dealt with our booking, 1 to admin and 2 to enquiries. Nobody has responded!!!! Disgusting Customer service
Dubai Holiday
Avoid this company. Extremely poor customer service/incompetence from the customer service team. I gave booked multiple holidays over the last 25 years, my experience with D2 is the worst I have ever had. Booked the holiday with Gemma, the surname of the booking was incorrect. I made 4 phone calls, I was told twice someone would get back to me that day, no one did. I have made 8 calls and sent 8 emails. The manager Nicky emailed to say she was sorting it out. Only in a chasing phone call am I told the whole details of the process and the timescale involved. Unfortunately Selina picks up on the resolution of changing the name, but fails to change all 5 names and only changes one on the booking. Extremely disappointed when she informed me that Destination2 are not at fault for that mistake. The customer service team were borderline incompetent. Now the name change is resolved, the booking is missing the private transfer that was included in the original booking. So frustrating! The company is probably ok if it’s a straightforward sale by the sales team, but woefully substandard in their customer services team.
Avoid
Destination 2 is a SCAM . This company put Hotels on websites like Trivago that are not available . Then then take the booking knowing it's not available , take a deposit which will take months for you to get refunded and then try to sell you a more expensive hotel . It is all a SCAM. The three directors hold positions with Holiday Gems and Travcorp holdings. All Scams. The address they use has 7 other companies listed , all associated with Destination 2. Their accounts are bad and it's only a matter of time. Complain to Neil Latham . Jason Edwards or Tony Carty .
Beware if you use them you may loose all your money .
Report them to Trivago or Trading Standards . Only way to stop these scammersDestination2 was one of the finest travel professionals to approach
I seek pleasure in only perfect service, whatever I approach. So I least admire things but I must say destination 2 really impressed me.
I planned a holiday trip to various countries, more like European as Spain, Greece, Mexcio.
These guys helped me out on lot of things even before we got them as our travel operator. so first of all -
1. great consumer service, their representatives are quite good at what they do to the customer, convicing and getting their nerve :)
2. the packages, offerings quite customized, cost-efficient, least quality. lot of money I could see saved through.
3. service through their management quite apt, we went for 4 countries, even though lot of money I saved for this dream trip with my family and friends, got really paid off.
So good job guys,
thanks for making my holiday remembered for , forever.
Once I got my financials good. I will again go for a trip
Totally recommended
Review with most votes
Hotel Booking
Read on