All reviews of Neil
Review about: PrinterPix
Neil
I had a problem, which was promptly fixed
Review about: Autodoc
Brake calipers
The first and second time I ordered from Autodoc was fine, I got lucky it seems, it was the third time when I recieved the wrong parts that I learnt about their customer service abilities; it's like their team is all truant fourteen year olds; no respect, no competence, very much a "computer says no" attitude. Two months after recieving the wrong parts the wrong refund value was eventually sent; a little too much if they still intend to send me the outstanding part i still need, too little if it was intended as a full refund; at present I still dont have a straight answer which it it, so I'm in limbo, should i order it elsewhere? I don't know... I've never written an online review before, if it's good who would bother? It's why i think reviews can give an unfair picture, and if it goes bad I understand mistakes happen, normally people sort it out asap, however in this case I've been treated like I dont matter in the slightest, and so I'd like to protect you, the reader, from making the same mistake. Completely avoid Autodoc and any other website which is also them; you can tell if the website layout is very similar and the parts cost the same, but certainly includes onlinecarparts.co.uk, and buycarparts.co.uk
Review about: Shaw Academy
Nutrition Diploma
The course tutor is really engaging and very knowledgeable! The course is more in depth than I expected. I am doing 1 hour at 8am every day of the week. I love it.
Review about: Parcel2Go
Delivery
The mark of a good company is how they respond when things go wrong. Using this measure then parcel2go must be down there with the very worst.
I took out extended cover to ensure an item I was sending was covered to its value. It's was packed well, bubble wrapped in multiple layers and externally very secure.
Unfortunately the package was still damaged, damage that could only have been inflicted through major mishandling. So I contacted parcel2go to claim. Sent a photo of the damage and waited.
I got an email informing me that I hadn't provided enough information. I needed to supply photos of the internal and external packaging. I pointed out that nowhere does it suggest such photos would be required or advise that you take them, but apparently without them the claim could not be processed, despite their agent accepting the parcel and the clear damage, which could only have been caused by significant mistreatment.
I pointed out that I couldn't provide these 'required photos' and as a result the 'deadline' for claims passed and my claim lapsed.
The claim process is a sham, designed to make it nigh on impossible to succeed in a claim.
They don't care, they work on getting as many deliveries as possible, quantity not quality, if a few of us drop out of the end due to terrible experiences, it's ok because there are plenty more lured in by the ultra low prices.
I've learnt the hard way that it's cheap for a reason. Pay a couple of quid more and get a professional outfit on the job if you value your delivery.Review about: Early Years Boutique
Not Happy With Selling
I too, along with another reviewer below is owed money for selling on this platform. They are quick enough to email you a reminder that your monthly payment is due but now that they owe me money all emails are ignored and i have sent quite a few over the past week. No doubt i will get a reply when they see this review. I would never sell on this platform again and advise others not too if you want to throw your money away. They come up with poor excuses that they have experienced growth, we all experience this and still email customers regarding orders etc, this is just a poor excuse. Stay well clear folks, you'll just be wasting your time and money.
Hi there, You've already been refunded the £16, 2 days ago :))) Emma
Oh really, funny how it's not showing in my account 8 days later. So i had over £35 in sales and i get back £16, how do you work that out exactly?
Emma, can I start by saying that this has been a communication issue, you're not at fault, sincere apologies for writing a negative review & I wish the early years boutique every success. I will be looking into removing my review as your professionalism has been second to none and you have resolved the issue to my satisfaction. I take back my critical comments. Thank you for all your help. Neil
Review about: Early Years Boutique
Scam artists - reviews on their website are all FAKE
We ordered a present for my Mam for mother's day on the 27th February. Delivery was 16 working days later. My sister followed up with "customer service" and was told that the parcel was "lost"and that we would not be refunded. This is in breach of EU laws which state "A company cannot refuse a refund for an item that was never delivered to a customer that paid in full for this item, trusting the service or the organisation". Emma Smyth then proceeded to block my sister on Whatsapp and will not return any of her emails. This company clearly has no idea how to do business. Please don't put any money into this company as it will be stolen. We will be taking this further on our end. What a shame.
Hi, this is very silly, the item was shipped and went missed internationally and we offered a shopping vouch er as a good will gesture. Our review s are 109% real.
Seems like a lot of your items "go missing" doesn't it? We want a full refund as is laid out in EU law. The reviews on your page are completely fake, some of them are copied and pasted! As for your email claiming libel, this is a REAL review site. If you do business as terribly as this, you should expect bad reviews.
Hi Sarah, it actually doesn't as we have 1000's of monthly orders :)
Checked this with a 3rd party. They use a company for their website that selects top reviews only. That’s why there is such a stark comparison when you look an independent review sites such as this.
Thanks Connor, I suspected as such. We even got an email from Emma Smyth claiming this was slander! They clearly have no idea how to do business. We have reported them and I hope that you have too.
I have indeed via consumerline and forwarded them the full email trail. Emma also instructed me to remove my review or a refund would not be issued. The retailer is responsible for delivery of goods and fully accountable for all goods until the point they are in a customer’s possession. If there is an issue with the courier, that’s their problem not the customers. They can open a case themselves with the courier etc For the customer it’s as simple as “Deliver the goods or issue a refund”.
That’s the advice I received from Consumerline this morning. They’re great by the way for legal advice and if you’re looking to raise a complaint or concern about a business.Possible case for trading standards. Avoidable if they just followed basic consumer rights legislation!Poor company that sends cheap products that look nothing like their advertised goods, with a disgustingly cocky owner. Good will gesture for an item that's lost in the post? How's that work? As previously stated, if you do not provide the goods someone has paid for, what you are doing is THEFT. If items go missing your business insurance should cover that, in no world should a customer have to foot the bill. I can see you getting into serious trouble very soon if this is how you do business. As you're breaking the law. I wonder what Dragons Den would make of your little scam?
Hi Rachael, so sorry you feel like this. I'm having a lot of trouble locating your order though, if you could email me to resolve I will happily help :) EMMA
Strange to have 1000's of monthly orders but you've made less than £3k according to your accounts in companies house
Hi Jean, that's not true :) Emma
I was selling on this platform and decided to cancel as you do not get paid what you are owed. Been chasing for 3 weeks and still no money and no reply to emails. They say above that they get thousands of orders which is a lie. I sold only 2 items and there was a gap of nearly 2 weeks between them and the order number only went up about 25 so they are lucky if they hit a hundred orders a month. Scam company, will be taking the matter further to get what i am owed. No doubt they will reply to this with lies but hey ho.
Review about: Early Years Boutique
Not Happy With Selling
I too, along with another reviewer below is owed money for selling on this platform. They are quick enough to email you a reminder that your monthly payment is due but now that they owe me money all emails are ignored and i have sent quite a few over the past week. No doubt i will get a reply when they see this review. I would never sell on this platform again and advise others not too if you want to throw your money away. They come up with poor excuses that they have experienced growth, we all experience this and still email customers regarding orders etc, this is just a poor excuse. Stay well clear folks, you'll just be wasting your time and money.
Hi there, You've already been refunded the £16, 2 days ago :))) Emma
Oh really, funny how it's not showing in my account 8 days later. So i had over £35 in sales and i get back £16, how do you work that out exactly?
Emma, can I start by saying that this has been a communication issue, you're not at fault, sincere apologies for writing a negative review & I wish the early years boutique every success. I will be looking into removing my review as your professionalism has been second to none and you have resolved the issue to my satisfaction. I take back my critical comments. Thank you for all your help. Neil
Review about: Walktall
collection of best shoes
i am big lover of shoes and i like to buy new designs. However i think there is no other company like walk tall as they offer variation in shoes and best quality for sure.
Dear Neil,
We apologize for the issue with your order.
We have contacted you and hope that all the misunderstandings have been solved. The amount for returned spare parts has been refunded to you. You old core part is currently under inspection of manufacturer. We will contact you with results as soon as we have them.
Best regards,
Autodoc team