Penfold Reviews

: 21
86% Would buy here again

Most relevant positive review

  2024-05-24
Pension scheme transfer
I just wanted to share with you all how great my experience has been with moving our company'... Read on
daniel

Most relevant negative review

  2024-05-10
Pension fund provider experien
I've recently had quite a bad experience with a pension fund provider. They're way more... Read on
amelia

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    Pension scheme transfer

    I just wanted to share with you all how great my experience has been with moving our company's pension scheme over to this service provider. It's been amazing, to be honest! From both the perspective of an employee and an employer, the switch has gone really smoothly. Everyone in our team is now signed up, and personally, I thought taking my old pensions and putting them together was really easy and hassle-free. The App is super easy to use and makes managing pensions a piece of cake, covering everything you need in one place. I'd definitely suggest this service to anyone looking for a trustworthy pension provider, whether you're a business or an individual.


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    Nifty app, quick customer service

    Penfold's got this really cool app that's dead easy to use. I've been using it for a while now and never had any problems - until today, that is. I needed to get in touch with someone and the customer service guy, let's just call him Vlad, was an absolute star. He sorted everything out super quickly and made sure I had all the info I needed. I was well impressed with how fast and efficient he was. So, just wanted to say a big thanks to Vlad!


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    User-friendly interface and dashboard, quick help, efficient customer care, easy pension transfer

    Penfold really makes managing pensions a doddle. The interface is super easy to use, and the dashboard is really user-friendly. Whenever I had a question, the customer care team got back to me quickly and gave me personalised and efficient help. Moving money from my other pensions was a piece of cake, all thanks to Penfold's smooth system. All in all, my time with Penfold was great and showed how much they care about keeping their users happy.


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    Efficient and user friendly service

    I was really impressed with the service I got from the team, it was top-notch. They were so quick to respond and really efficient. I found it really helpful that I could chat with them through email, it made everything even easier. I needed a document and they got it to me really quickly, way faster than I expected. The app they have is great too, super easy to use and understand, which made it really simple for me to find my way around.


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    Transfer of pensions

    I am absolutely over the moon with how Penfold assisted me in moving my pensions. Jennifer was absolutely fantastic and made the whole process a piece of cake. Penfold even took care of contacting my previous pension providers on my behalf. I would definitely recommend Penfold to all my friends!


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    Pension fund provider experience

    I've recently had quite a bad experience with a pension fund provider. They're way more expensive than others I've used before, so they're not competitive at all. Also, they seem to take their time when it comes to investing the money from my employer, probably so they can make some extra cash from the interest. On top of that, their mobile app is a nightmare to use - it keeps messing up when I try to log in, no matter how many times I try. Unfortunately, I'm stuck with them because my employer picked them, so I don't have many other options. This whole situation has got me thinking about finding a new job just so I don't have to deal with their awful service anymore.


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    Pension plan flexibility

    I really liked the pension plan I bought because it was super flexible. It let me tweak my monthly payments and chuck in extra cash whenever I needed to. The platform was great too, showing me exactly what my pension might end up being worth each month and year. It also told me how much extra I'd have to put in to get a higher payout. Having that level of clarity and flexibility made dealing with my pension dead easy and efficient.


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    Workplace pension setup assistance

    I'm new to setting up a workplace pension and I needed some help with it. The staff at the company were really great with their assistance. They were always there when I needed them and no question was too much trouble. They made sure I knew what to do at each step and made the whole process easy for me. Their experience and know-how were so helpful in making sure my workplace pension was all set up correctly.


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    Self employed pension setup

    I've been working for myself and I've recently sorted out a pension with your help. I have to say, the whole process was a breeze, very straightforward and hassle-free, all thanks to the handy app. I was able to put in a small contribution that suited my budget, which made things a lot easier for me. The app is full of useful tools and information that I've really benefited from.


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    Pension transfer assistance

    I had a really good experience with the Penfold team when they helped me transfer my old pension over to their service. The staff were really friendly, helpful, and patient during the whole process. They kept at it until my pension was successfully transferred, and I'm so grateful for their help. Overall, I was really impressed with the customer service I received from Penfold.


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    Recent pension account

    I'm really not happy with the service I've received from this company. I've been waiting for my money for over two months now and despite sending multiple emails and leaving phone messages, I haven't had any response. It's been so frustrating to also keep getting lots of adverts in my inbox. The lack of communication and customer service has really made me feel angry and let down. I'm starting to think about changing to a different pension provider because of the bad time I've had with this company. I'm even thinking about writing an article about it, I work as a freelance journalist.


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    Ordering a new notebook

    I really like the app - it's so easy to use. When I had a problem, this customer service guy called Vladimir was really helpful and kind. The notebook I received is really cool, I can't wait to start using it for my schoolwork!


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    White Noise Machine

    I recently bought a white noise machine from this company and I have to say, I'm really impressed. The product is excellent and so easy to use. I have trouble sleeping well, but this machine has really helped me. And the customer service was brilliant - they answered all my questions and were so helpful. I'm really happy with my purchase and the whole experience.


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    Pension pot for self-employed

    I recently received some fantastic advice on how to set up a pension scheme for myself as a self-employed individual. The process was simple to follow, and I now feel much more confident about saving for the future.


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    Pension app

    Oh my gosh, the app is absolutely amazing and so much better than the old pension stuff. You can see exactly where your money is going and how it's being invested, plus you know when you're getting additional money from the government. It's like having all the cool information right at your fingertips!


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    Lengthy transfer process

    The transfer process with this company was an absolute nightmare. It just dragged on and on, and to top it off, they ended up messing it up, which left me feeling seriously frustrated and let down. Now I'm really finding it difficult to have any trust in them for any future business dealings. As a shareholder, I'll definitely be bringing this up at the next AGM to make sure they sort out these problems quickly. To be honest, their service was way below standard and I was completely underwhelmed by the whole experience.


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    Pension transfer service

    I have to say, this pension transfer service is absolutely fantastic. There's no messing about, just straightforward and speedy service that actually keeps you informed. It's like a breath of fresh air in the world of financial services.


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    Online investment platform

    They really do make it sound easy to invest, breaking everything down so anyone can understand and making sure you're always up to date with your account. It's almost like having someone walk you through each decision, so you end up feeling pretty smart about money. I'm grateful for how they take the time to make tricky ideas simple and keep me in the know.


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    Tax preparation assistance

    I popped into the store for help with my taxes and ended up getting support from a bloke named Vladimir. He really went above and beyond by sorting out an end of year contributions statement for me. His straightforward way of working made doing my tax return a piece of cake. The service was absolutely brilliant, definitely recommend it!


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