Bikmo Reviews
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Reviews (21)
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Second insurance claim assistance
This was my second time needing to sort out some insurance stuff with Bikmo because of another accident. I have to say, the support team was absolutely brilliant once again in helping me out and going through my claim. From putting in the claim online to chatting over email with the team, it all only took less than two weeks. I can't thank them enough for being so quick and professional throughout the whole thing. Also, big shoutout to Steve Jones - Gravel/Road/Commuter, who gave me top-notch help. Thanks a lot, Steve, for your fantastic service!
Electric bike battery replacement
I had the battery nicked from my electric bike not long ago. When I told the company about it, I was really pleased with how quickly they got back to me. The customer service team were great at keeping me updated, and I could tell they were keen to sort out my problem as soon as possible. I want to give a shoutout to Tom Johnson for being so helpful and having a nice chat with me while we sorted things out. I've already told my friends with bikes about this company and I'll definitely keep on recommending them in the future.
Affordable and transparent bike insurance
I bought bike insurance from this company not long ago and I must say, I was really impressed. The price was reasonable and the terms were straightforward and easy to grasp. I liked that there were no sneaky extra charges or confusing small print to catch me out later. The customer service was excellent too - they dealt with claims promptly and even when my claim was rejected, they were really nice and gave me clear reasons why. All in all, I would definitely recommend this insurance company to anyone in need of good bike coverage.
Stolen e-bike claim
I was really pleased with how quickly they got back to me about my stolen e-bike claim. It was all pretty straightforward, although they did ask for some extra info once I'd filled in the claims form. I liked that they were happy to accept other evidence when I couldn't find the original receipt. They also gave me a good tip to keep your receipts safe and take snaps of your valuable stuff. Big shout out to Jess, the lady who handled my claim - she was super helpful and efficient the whole way through.
Bike insurance
I bought bike insurance from this company and was really disappointed to learn that they're on the verge of going bust. I did some research and their financial situation seems pretty dire according to their accounts on Companies House. It's worrying to think that my insurance might not be valid if they go under. I'd suggest others steer clear of using their services.
Quick claim settlement
I had a brilliant time sorting out my claim with this company. Everything was done super efficiently and I had the money in my account just a few days later. It's exactly what you want from an insurance company - quick, no fuss, and reliable. I would definitely suggest them to anyone who needs the same kind of services.
Insurance claim processed quickly
I had my mountain bike stolen not long ago, but luckily I had insurance with Bikmo. Dealing with the claim was really quick and smooth. When my second mountain bike got pinched, I was pleased to see that Bikmo sorted out my claim in under 3 days. The agents were great at keeping me in the loop, whether through emails or phone chats. They were proper polite and professional the whole time, which made a stressful situation a bit easier to handle. All in all, I'm well chuffed with the service from Bikmo.
Claim process for bike accident
My wife had a bike accident recently, and I have to say, the service we received from the team at this company was exceptional. Ben and his team were really efficient and helpful from the moment we submitted the claim. They guided us on crash replacements and what documentation we needed. They answered all our queries quickly, and once the claim was approved, we received payment in just a few days. This has definitely been the best experience we've ever had with a cycle insurer.
Reliable bike insurance
I can't recommend this insurance company enough. They offer really good policies that are easy to understand and give cyclists with expensive bikes peace of mind. Their advice on bike locks, documenting serial numbers and keeping receipts safe is so helpful for protecting your investment. The customer service team is quick to respond and knows their stuff, which makes ordering hassle-free. It's reassuring to know that my bike is covered in case of theft or damage.
Bicycle insurance
It can be a harsh world sometimes, you know. I had two bikes that I absolutely loved, and they got pinched off me in the past. But then Bikmo stepped in to help me out. A lot of other insurance companies seem to just be all about turning down claims, but Bikmo actually cared about the stuff I lost. It's a shame I might not be able to get insurance again in the future because of how much crime there is, but I get that they can't insure an endless amount of bikes.
Quick claim approval
After I had a terrible accident with my bike, I decided to contact the team to make a claim. I was really impressed with how quickly and smoothly they sorted it out. It meant I could get back to normal without stressing about the cost of fixing my bike. I'm so thankful for their great service and would definitely suggest their bike insurance to anyone looking for reliable coverage.
Insurance claim process experience
My experience dealing with my insurance claim through this company was pretty up and down. The folks there, especially Tom, were really helpful and knew their stuff. But the big problem was they rely on an outside company, Hiscox, to handle the claims. That caused a lot of delays and really got on my nerves because then my claim got sent off to another company, Crawford. Dealing with Crawford was a hassle, loads of forms and it felt like they were trying to find any reason not to pay out.
Insurance claim rejection
Hiscox denied my claim for absolutely no reason, it's just not fair! I wouldn't suggest going with them at all, such a disappointing experience.
Mountain bike insurance claim
I had a bit of a mishap with my mountain bike recently that ended up being quite costly. However, the whole process of making a claim and getting my settlement sorted out was really smooth, professional and lovely. I was relieved to have had insurance to cover the repairs and I'm now back on the road with my bike all fixed up.
Straightforward claims process, helpful team
Dealing with the team was really easy, and I got the support I needed quickly. I was pleasantly surprised by the coverage for helmets in case of crashes, as well as bike repairs and clothing. Ryan made sure all the important information was included, which was really helpful. I'll definitely renew my policy in the future.
Claimed for accidental damage on carbon frame
I had to make a claim because my bike got damaged in a low-speed crash off-road. The carbon frame failed, but luckily it was replaced for free because of the guarantee. I did have to pay for some labour and other parts, though. I thought Bikmo did a good job with the claim process. They were efficient and explained everything clearly. I'm happy with how it all worked out.
Insurance claim help
I had to reach out to this company because a massive rock wrecked my bike frame and it was so expensive! Aaron was really helpful throughout the whole claim process, responding to all my questions really fast and professionally. He's my hero!
Recent insurance claims
In the past few years, I've had a few insurance claims to deal with - stolen handlebars, vandalism, and the latest one being a theft. Despite the hassle, I must say that each time I had to make a claim, the folks at the insurance company were really helpful and friendly. You can tell they love bikes and cycling, which definitely eases the whole process. It's nice to know there are people out there who truly care about their customers and what they need.
Broken bike, happy customer
My bike totally broke, which was really sad. But I contacted these awesome folks (they're kind of like bike therapists, honestly) and they were super reassuring. Ryan got me sorted in a jiffy and I was back on the road with a big grin. They're just amazing, honestly.
Review with most votes
Insurance claim help
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