All reviews of Yvonne
Review about: funnyfuzzy
Pet beds
Poor quality products that look nothing like advertised online. And they ignore you when you ask for your money back! Do not buy from them!
Review about: Crosshatch Clothing
Jacket with broken pocket zip
I recently bought a jacket from this brand. The jacket itself was nice and fit well, but I was sad to discover that the zip on the pocket was broken. I got in touch with customer service, and they did offer a replacement if I sent the jacket back. However, I needed it for a trip and couldn't wait. I had to take it to the cleaners to get the zip fixed, which cost me an extra £8. When I asked if Crosshatch could help with the cost, they said no and didn't reply to my emails. It's disappointing that they weren't willing to assist, but I understand that not everything can go smoothly.
Review about: Direct Car Excess Insurance
Car excess insurance for overseas travel
I've been with this company for a good few years, getting their car excess insurance whenever I go abroad, mostly to France. Luckily, I've never had to use it, but it's nice to have that extra layer of protection without breaking the bank like the rental companies do.
Review about: Scotts of Stow
Coffee percolator purchase
I am absolutely thrilled with the coffee percolator I bought, it's a great piece of equipment. I particularly love the clear knob on top, it's a unique feature that I haven't seen in a long time. The spout is also excellent, no drips when pouring which is always a bonus. The handle is really comfy to hold, which makes using it a breeze. It looks really elegant and stylish on my dining table, adds a touch of class. The only downside is that the recommended amount of ground coffee in the manual was a bit too strong for my taste. I've had to do some experimenting to get it just right for me.
Review about: Base Blu
Luxury bag purchase
I bought a fancy bag online from this shop the other day, but I have to say, I was pretty let down by the whole thing. I saw that the price was reduced, which got me interested, but then I found out I had to pay a hefty import tax, so the total cost went way up. Even though they had discount codes on their site, I couldn't use them for my order, which was annoying. And the fact they didn't make it clear about the import tax just made me feel like they were being dishonest. All in all, I wasn't happy with how things went down when I was shopping.
Review about: Single Price
Lovely skirt
I recently bought a skirt from this place and it was lovely! The quality was great and I didn't have to wait too long for it to arrive. The only thing that could have been improved was if they had informed me when it was going to be delivered. I also ordered another item, but unfortunately, they were out of stock and couldn't send it. I still had to pay the full postage cost, which was a bit frustrating as I only ordered two things to justify the postage fee. In conclusion, the skirt was nice, but I wasn't too pleased with the postage situation.
Review about: Swoon Editions
Furniture purchase
I was really impressed by the detailed product description and sizing information on the website. It made it a breeze for me to pick out just the right piece of furniture in the perfect size. The delivery was smoothly organised through WhatsApp, and the team turned up right on time. The furniture itself is top-notch quality and looks absolutely stunning in my home. I also got a nice follow-up call from the company to check if everything was up to scratch. All in all, a fantastic experience.
Review about: Voyage Privé
One stop shop for holidays
I recently bought a holiday package from this company and I have to say, I was really impressed. The information they gave about the deal was clear and detailed, laying out exactly what was included. The quality of the hotels and travel options they provided was top-notch, and I liked being able to choose how long I wanted to stay for.
What's more, the option to add on trips at the destination, upgrades, and extras really enhanced the whole experience. The company's communication was great, with timely updates and confirmations being sent. All in all, I found this to be the perfect place for all my holiday and short break needs.Review about: Agora Cosmetics
Facial session with machine LED and stem cells
I had a really great facial session with machine LED and stem cells not long ago. The staff were so helpful and explained everything really well. Ann was particularly good and talked me through each stage of the treatment, while Michelle gave me some great skincare tips. I can't wait for my next session!
Review about: NONNON
Delayed processing, unhelpful customer service
I'm really disappointed with my experience at this store. The website said orders might take 3 days to process, but it's been 5 days and no progress. When I reached out to customer service, they told me not to contact them until after 3 days. Then they said my order would be cancelled if I didn't want it. But, obviously, I want it - why else would I have paid for it? It's ridiculous to be threatened with cancellation just for asking about the delay. Finally, after days of waiting, they said my order would be dispatched on Monday. If you need your stuff quickly, I'd suggest avoiding this store.
Review about: Dewty
Hair and nail supplement
I recently bought a hair and nail supplement from this company and I have to say, I'm really impressed. The product is easy to use and comes in handy little pouches, perfect for when you're on the move. I've been using it for a few weeks now and I've definitely noticed a big difference in the strength of my hair and nails. The quality of the product is excellent and I would definitely recommend it to anyone wanting to improve the health of their hair and nails. On top of that, the company's communication was spot on, with regular updates on my order and delivery. Overall, I'm really happy with my experience with this company.
Review about: Hiatt Hardware
Various tools and hardware supplies
Ordering from this place was so easy, I got everything I needed and it came right on time with no problems at all. The staff were super friendly and really helpful, which made the whole thing a great experience. I'll definitely come back here for more supplies in the future.
Review about: Beer52
6 month gift card, cancellation
I gave them a ring to cancel my 6-month gift card subscription and Andy was really friendly when I told him. He didn't pressure me to keep it, but he did mention other choices in case I had second thoughts. I might decide to subscribe again later on, but for now, I wanted to keep my options open. I really like the company and their beer is great, so I'll definitely consider returning in the future.
Review about: Equestrian Co.
Horse riding equipment
I will never order from this company again. They are just so incompetent. I'd rather go through the agony of pulling barbed wire through my backside than deal with them again. The service was awful, the prices were extortionate, and don't even mention the delivery- it was a total nightmare. The whole experience was an absolute disaster.
Review about: Petwise
Claim processing delay
I must say that it's been quite frustrating dealing with the claim process at Petwise. We lodged a claim almost 7 weeks ago and haven’t had any updates for 4 weeks now. When we first contacted them, they asked for the full medical history but we haven't heard anything since then. This delay has put us under a lot of financial pressure because the vet bills keep increasing and we're paying interest on our credit card. We even sent more claims which are also pending but haven't heard anything back from them. All in all, we're really disappointed with the lack of communication and the slow processing.
Review about: Party Pieces
Personalised banner and table runners
I can't get enough of ordering personalised stuff from this company, they're just brilliant. My most recent buy was a custom banner and table runners with pictures of all the top dogs at my workplace. The products are top quality, great value for money, and the service I got was impeccable. I can't praise this company enough.
Review about: Vessi
Trainers
I bought some trainers at the end of April or start of May. The company didn't communicate with me after I placed my order. I kept an eye on the tracking but got let down when it said the trainers had been delivered, but I didn't get an email to confirm this. I tried to contact the company and the shipping service on Monday, but haven't heard back from either of them yet. I checked with my neighbours and other possible delivery spots, but found nothing. It seems like I've paid for something that never arrived, and it's really annoying.
Review about: Appliance Electronics
Fridge Freezer Delivery
Today we had our new fridge freezer delivered by two amazing gentlemen - Raj and Arnold. They were so polite, cheerful, and helpful. It was really nice to chat with them and they made the delivery go smoothly without any stress. It was great to see such dedication and professionalism in delivery drivers. We were really impressed by their service and are so grateful for all their hard work.
Review about: Lichi
Clothing purchase
I absolutely adore the online store where I bought these amazing pieces! Their styles are so unique and fabulous, I wish I could fill my whole wardrobe with their stuff. The quality is top-notch too, I've got two dresses, a skirt, and a few other bits and bobs from them and they all still look great even after wearing them loads. It's a real treat to wear them, honestly! I'm really in love with everything I got and I'm already looking forward to my next shopping spree.
Review about: Built for Athletes
Quality fitness bag
I absolutely love the fitness bag I bought from this company, it's honestly top-notch. The quality is unbeatable and you can tell it was made specifically with athletes in mind. The material is really durable and can handle even the most intense workouts. It's just the right size to fit all my gym essentials without being too big and awkward. I'm seriously impressed with the craftsmanship and the level of detail that went into creating this bag.
Review about: Titan Travel
Solo tour Spain
I really enjoyed my solo trip exploring Spain with a fantastic tour guide named Karen, she was so cool and really looked after me. The hotels we stayed in were lovely and comfortable, and the food was amazing, I couldn't stop eating! Having door-to-door service took away a lot of the stress of getting around, it was great. I'm already looking forward to my next adventure!
Review about: MonoSurveys
Online survey platform experience
I've used different online survey platforms before to keep myself busy and make a bit of extra money. But my recent go with this one organisation has let me down big time. They said they'd pay me for doing surveys, but all they did was gather my personal details with no pay. That's just not on, and I reckon people should steer clear of this platform. It's not good for the reputation of survey sites and it makes me worry about data privacy. I think this organisation needs a proper check-up and should take responsibility for what they've done.
Review about: Eskute
E-bike purchase
I recently bought an e-bike from this company and honestly, I'm really impressed with it and the whole experience. It was just what I needed to make my daily commute a bit more exciting. After looking around and checking out loads of reviews, I finally decided to go for it and buy from here. Putting it together was a doddle, although I must admit it took me a bit longer than expected because I didn't really read the instructions properly. But once it was all set up, I was able to jump on and start enjoying my new ride straight away. The customer service I got was top-notch. They were really helpful, knew their stuff, and always there to help with any questions or worries I had.
Review about: Home Essentials
Kitchen bread maker
I had a dreadful time with my purchase from this shop. I bought a kitchen bread maker, but when it came, the box was already open and looked like it had been used. I sent it back for a new one, but the replacement only worked a couple of times before it broke. Dealing with the returns and waiting for a new one was a pain, especially when it didn't work properly again. Just a heads up, it might be best to be careful when buying electrical items from this place.
Review about: F. Hinds Jewellers
Watch battery replacement
I went to the shop the other day to get a new battery put in my watch. The staff there really knew their stuff and they were quick at helping me out. They just took my watch and sent it off to get the battery changed. Surprisingly, it was back with me sooner than I thought. The whole thing went really smoothly and I honestly can't fault their service at all.
Review about: DoFasting
Subscribed without knowing the cost
When I signed up for the service, I was really surprised to find out that I had actually paid quite a lot for basically just a fancy timer. It was really frustrating not knowing upfront how much the subscription would cost, so I would advise anyone thinking of signing up to do some serious research first.
Review about: Garden Buildings Direct
Billy Oh Freya Pent Log Cabin
My experience with this company was fantastic. I bought the Billy Oh Freya Pent Log Cabin and it arrived in just 4 weeks. The delivery went smoothly, as I received regular updates throughout the day leading up to its arrival. All the materials were in perfect condition, with no damage or warping. I did find some parts of the assembly a bit tricky, but that was mainly my own fault for not paying closer attention. When I realised I was short one pack of flooring, I contacted customer service and they quickly resolved the issue, delivering the missing pack promptly on Monday. In the end, I am extremely pleased with how my log cabin turned out and the great level of service I received.
Review about: Bookaway
Airport pick-up issue
Recently, I had a big problem with an airport pick-up service. On the day I was supposed to fly, they told me they couldn't pick me up from the airport on the Argentina side of Foz do Iguaçu, so I was stuck in Brazil. Luckily, I managed to find another way to get to where I was going. It was quite a stressful situation, but I don't hold it against the service. They quickly gave me a full refund, which I was thankful for.
Review about: Raw Denim
Top quality shirt, bargain price, swift delivery
I just bought this really nice shirt at a great price from this shop. Ordering it was a piece of cake, and it arrived super quickly. The service they gave was spot on, and I was really happy with what I got.
Review about: Watchstraps-Batteries
Replacement watch bracelet
I was looking for a new bracelet for my old watch, but the company didn't have the exact one I needed. They replied fast, but I was bummed that they couldn't find the right part. It's annoying when a company claims to have parts for a specific brand, but then can't deliver when you actually need them. All in all, I was pretty disappointed by the whole thing.
Review about: Knees Home & Electrical
Warming Draw
I recently got a warming drawer from this store that was on sale for a really good price. However, the whole buying process was a bit weird. After using my credit card to pay, I was sent to a page asking me to enter my card details again, which was a bit strange. I didn't get any confirmation of my purchase, so I rang their customer service. The ringtone sounded odd, like I was calling abroad. When someone eventually picked up, they quickly hung up when they heard me. I had to email them to get confirmation and a delivery date, and was told that the sale price was a mistake. The manager, Ian Vidler, rudely put the phone down on me. Something definitely feels off about this company.
Review about: The Fine Jewellery Company
Engraved 21st birthday present
I can't believe how much effort they went to in making sure my goddaughter's 21st birthday present arrived on time with a beautiful engraving. The customer service was absolutely amazing and they really went the extra mile.
Review about: conturve
Incorrect size bras
I recently bought some bras in the wrong size, and I was really let down when they arrived. However, chatting with customer service was a doddle. They promptly suggested I either exchange them or get a refund, no bother at all.
Review about: Discover Cars
Car rental experience in Crete
My experience with the car rental company in Crete was really disappointing. I had just landed after a long flight and when I got to the office to pick up the car I had booked in advance back in the UK, things started to go wrong. I was surprised with extra charges, like a fee for picking up the car after 10.00pm, which wasn't even mentioned in the booking information. On top of that, the person at the office wasn't very helpful and paying the security deposit was a bit of a nightmare. All in all, I wouldn't recommend this company, especially the specific car hire branch I had to deal with.
Review about: Stylevana
Switched domain to .com and scam across EU
I recently bought something from this website and it didn't go well at all, to be honest. They changed their domain from .eu to .com and then I got the wrong guide with my order. And to make matters worse, my products never even turned up, even after waiting for months. I tried to get help by making a claim about the missing order. At first, they said they understood the problem, but then they went all quiet on me. I tried contacting their customer service multiple times, but didn't get any updates on my products or any kind of refund. I would recommend being careful and finding a different website that's more reliable and customer-focused for your shopping needs.
Review about: Warehouse Fashions
Customer Service Experience
The customer service chap Richard was really helpful in sorting out my issues. He was proper professional, quick, and dead friendly the whole time we were talking. I was well chuffed with the service I got.
Review about: Belle Lingerie
Easy to navigate website
I really enjoyed shopping on this website. The layout was really easy to use and I found exactly what I wanted quickly. The product I got was top quality and the price was brilliant. The delivery went without a hitch and the paperwork was clear and simple. All in all, a great shopping experience.
Review about: Pret a voir
Gucci glasses for grandaughter's 16th Birthday
I was really happy with the glasses and sunglasses they had at this eyewear shop. I picked out a pair of Gucci glasses for my granddaughter's 16th birthday, and I'm so pleased with my choice. Ordering them was a breeze, and I liked that they had different delivery options. The package was packed really well and looked nice, and it got to me just in time for the big day. I really appreciate the great service from this shop, and I'll definitely be shopping here again.
Review about: Startselect
Quick purchase
I bought a gift card and it was so easy and quick. I didn't have to hang about for ages like with other websites. It was brilliant!
Review about: Furniture123
Bed purchase
I'm sorry to say that my experience with Furniture123 was really disappointing. I bought a bed and was so excited for it to arrive, but after waiting for two days for the delivery, the bed never turned up. Even though they promised it would come on the third try, it still didn't show. They didn't communicate well and didn't even offer to use a different delivery company after three failed attempts. I wasn't compensated for the time I took off work or given any discount, which left me feeling really frustrated and let down by their poor customer service.
Review about: Insulation Superstore
Insulating membrane roll
I ordered a roll of insulating membrane from this supplier and I have to say I am really impressed. The delivery was fast and they even followed the delivery instructions, which is hard to come by nowadays. The membrane itself is top-notch and exactly what I needed for some work on my house. The communication from the supplier was also great, keeping me informed every step of the way.
Review about: City Relay
Great apartment and super service
I had a great time staying in the apartment, it was really cool. Tanja and Akim from City Relay were so friendly and helped us with everything. I would definitely recommend it to my friends!
Review about: Currensea
Travel card for all ages
This card is absolutely brilliant, even my grandparents love it! We took it with us on our trip to South America and it was really handy. Some card readers in Argentina didn't accept it, but it wasn't a major issue. You don't have to stress about topping up and you receive a text notification in your own currency immediately. Definitely the top choice for travellers!
Review about: BillyOh
Metal shed purchase
I bought a metal shed about six weeks back and I've had to ring them up three times to ask about it. Every time, they come up with a different excuse and say it's ready but just waiting for a courier. It's really annoying to see it sitting there for more than a week without getting delivered. Their service has been rubbish, and I'm let down by the lack of updates on my order.
Review about: Insulation4less
Insulation materials
I had such a great experience with the company. Their prices were the cheapest I could find, and the delivery charges were fair. The customer service was top-notch, with the staff being really helpful and knowing their stuff. I did have a couple of items damaged during delivery, but Odhran and his team sorted it out quickly within a day. I would definitely recommend this company to anyone looking for insulation materials.
Review about: Muziker
Backpack purchase
"I came across the best deal online for a really strong and top-notch backpack. It was just what I needed and I was so pleased with the quality. Ordering was a breeze and the delivery was super fast, with the item arriving in perfect condition. All in all, it was a fantastic experience and I would absolutely recommend it to anyone."
Review about: Shroomex
Mushroom powder blend, energy boost, focus, clarity, organic, authentic product
I recently bought the mushroom powder blend and I've been really impressed with the results. After just a few days of using it as part of my daily routine, I noticed a big difference in my energy levels, focus, and mental clarity. It's even taken over from my usual afternoon cup of tea as the perfect pick-me-up to get me through the day. What makes this product stand out is that the mushrooms used are organic and there are no artificial flavours or preservatives added, so I know I'm getting a really authentic and good quality product. Overall, I'd definitely recommend this mushroom powder blend to anyone wanting a natural boost in energy and focus.
Review about: Outandout
Garden set purchase
I was really let down by the garden furniture I bought. After using it for just a few months and keeping it stored correctly, the covers began falling apart when I washed them following the instructions. When I raised this issue, all I got was a sorry excuse like "we only offer a 1-year warranty". It's just not good enough!
Review about: We Want Your Motorbike
Efficient and hassle-free purchase
The person who checked out my bike was really friendly and professional. They sorted out payment straight away, with the money in my account in no time. I'd definitely suggest this company to anyone wanting to sell their bike, even though I got a bit less than if I sold it privately. It was just so much easier not to deal with time-wasters and scammers, that it was worth it.
Review about: Shop-Apotheke
Medication through the mobile app
I've been a happy customer of this online pharmacy for a while now, but things changed when I decided to try out their mobile app that they were really pushing. I was shocked to see that the medication I always buy was much more expensive on the app compared to their website. What's more, the app was advertising a double pack as a special deal when it was actually just the regular price on the website. I reached out to customer service to get some answers and got two completely different responses. The first explanation was that the prices on search engines or apps are only valid if you add the products to your cart and buy them in the same session using the original link. The second explanation mentioned that prices might vary depending on how you place your order, like through the app, on a computer, or on a mobile device. This mix-up in prices and explanations has really disappointed me and now I'm not sure if I can trust this online pharmacy anymore. So, I'm a bit wary about buying from them in the future, especially with so many other online pharmacies out there.
Review about: BudgetAir
Scam victim, bank involved
I just wanted to share a bit about what happened to me recently when I was booking something online. It turned out to be a big scam, and I ended up having to get my bank involved to sort it all out. It took a good two months to finally get my money back. I just want to warn everyone to be really careful and not use this company because they're dodgy. If you need it, I can show you proof of what I went through. Just don't take the risk with your money.
Review about: Lenskart
Daughter's prescription glasses
I recently ordered some prescription glasses for my daughter, but unfortunately they weren't quite what she was hoping for. I asked for an exchange, but it ended up taking longer than I had anticipated. I got in touch with customer service to try and speed things up, and I was lucky enough to speak to Mr. Raunak and Ms. Parveen Banu. They really helped me out and managed to get my order expedited. I'm really grateful for their assistance.
Review about: Viaplay
Premier League live streaming
As a customer wanting to watch live Premier League games, I was really let down by the lack of content and support from the provider. It seems like they care more about making money than giving good service to their customers. With all the money coming in from Saudi and Qatar, it's obvious their focus is elsewhere. It's sad to see these companies taking advantage of fans' passion just to make more money. Personally, I won't support their greedy ways and will find another place to stream my games.
Review about: Coast
Refund delayed
I waited for ages for a refund to come through, seriously felt like forever. I got in touch with customer service and this guy called Barry replied super quickly the next day. He was really helpful and sorted everything out straight away. Big thanks to Barry!
Review about: Sparepartstore24
Replacement parts for my car
I recently ordered some replacement parts for my car from this shop and I have to say, I was quite happy with how it all turned out. The stuff I got was top-notch and the prices were fair. Only downside was that the delivery took longer than I had hoped, which was a bit of a letdown. If they could speed up their delivery times, it would really make a difference to the whole customer experience.
Review about: Go Groopie
Easy purchase but delivery costs can add up
I found buying things pretty easy and straightforward. But gotta admit, although the deals are tempting, the extra delivery charges can really push up the total cost, especially if you're getting a few things at once. It kinda takes away from the good value the products offer.
Review about: British Gas
Boiler installation
I recently had a new boiler fitted by a really nice engineer. He was on time, super friendly, and really knew what he was doing. He explained everything really well and cleaned up after himself, leaving everything neat and tidy. It was a really great experience overall.
Review about: Scottish Friendly
Refused payment issue
I got in touch with SF to chat about a payment that was turned down for a plan I already had. The person I spoke to was really great and explained the problem clearly. However, it did take 3 weeks to sort out from when I first called. SF did send an email saying sorry for the hold-up, but they could improve by being quicker with their communication for a better rating.
Review about: Easy Terra
Easy booking process, good prices, nice car
I recently hired a car from this company and I have to say, I was really impressed. The booking process was super easy, and the prices they gave me were really good. When we went to collect the car, we were pleasantly surprised to see that it was a lovely one, all clean and in great shape. All in all, it was a great experience and I would definitely think about using them again next time.
Review about: Phase Eight
Perfect dress, helpful advice on accessories
My time at the store was absolutely fantastic, all thanks to Shona. She really knew her stuff and helped me pick out a dress that I ended up loving. I don't think I would have even tried it on if it wasn't for her. Not only did she help me with the outfit, but she also gave me some great advice on accessories that went perfectly with the dress. Shona paid attention to every little detail and knew everything about the products, which made shopping so easy for me. I'll definitely be coming back to the store next time I need something new.
Review about: Tree2mydoor
Rose bush gift for friend's 80th
Oh my goodness, I got a rose bush for my mate's 80th birthday and it was absolutely amazing! The wrapping was top-notch, and the delivery person was really careful with it. When I opened it up, the bush was packed with buds and healthy leaves - really adorable! Plus, it was a decent price, so I'm chuffed!
Review about: JustAnswer
Fixed my printer installation
This lad Nasar was a real tech wizard! He managed to remote log onto my computer and guided me through the printer installation process. The instruction manual was completely useless, so I was hugely grateful for his assistance. Without him, I would've been totally lost. Big thanks to Nasar!
Review about: Shaw Academy
Shaw academy
Courses vary widely in delivery, great to see some being updated, disappointing to find the 4th module of the graphic design course is the remnant of a previous version and does not cover the promised topics. Maybe one day I will be able to finish the course with the 2020 presenter (much better than the previous presenter!)
Contacting them has been convoluted, ring and you get a message and told to contact on-line, some things are just easier and simpler to be able to talk to a person.Review about: Shaw Academy
Social Media
Seemed like an amazing offer at first and signed up.
The second I signed up I started to receive so many emails and text messages some of which were sent multiple times, which is honestly so frustrating. It's only 12pm and I already received 7 emails today asking me to write a review.
The course has been good but the lady goes through everything pretty quickly so I think it would be helpful if you could stop the video. Also the chat doesn't seem to work since non of my questions were answered.
Finally, the course is supposed to be free but as soon as you sign up you have to pay $39.99 for each module you take so you will end up spending quite a lot of money before the free trail runs out.Review about: Lavish Alice
Dresses
I like clothing and the quality is good . But, my normal size in all shops does not match lavish Alice therefore I have to order the rise I think I
Am and one smaller time gauge . Then I have to pay to return the item - I agree with many others returns should be free ALSO. On sale items no money refund just credit notes which their range is not vast ! So I now have a large credit note too which I can’t spend ?Review about: Next Flowers
September Bunch
Nothing Positive to say
Flowers were absolutely appalling, they are the worst flowers I have ever ordered / ever seen in my life. Flowers in my garden in the middle of a thunder storm look nicer!! There were flowers missing, flowers cut, 3 roses instead of 5. The bunch was so small it could fit in a small vase, despite paying £35.00.
Even Interflora could've done better!!!
Never Ever EVER again,
Dear Yvonne,
We apologize for any harm caused.
DiscoverCars.com has honesty with our customers as one of its principles.
We want to help you and analyze a possible way to compensate you for this inconvenience.
For that, I need your reservation number, DC xxxxxxx.
Send me a message at reviews@discovercars.com with the following information:
1. Link to this review.
2. Reservation number in the format DC-...
(If you are not sure what your reservation number is, you can share with us the email address used for the reservation and the main driver's full name.)
I am waiting for your message to resolve this issue.
Bruno Fernandes,
Community Manager