Fantastic Services Reviews
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End of tenancy clean
It was easy to book, the followed up with a call to confirm few detail I wasn't sure about - external cleaning of the windows and if the sofa was suitable for steam clean. The team was half an hour late, but they warned me so it wasn't an issue. The cleaning itself was good and I have no complaints, except may be the cleaners should speak better English which will make the communication regarding tasks smoother. All in all it was a good service.
End of lease, Handyman, Gardening
I was quite concerned for the cost of all the repairs that needed to be done around the house, the maintenance of the garden and the cleaning inside, before I finally move out. It was an old property, so they sure didn't get an easy task, but all of the services were carried out within a week and it didn't cost an arm and leg thanks to my membership. Also very easy manage bookings through their app.
Dear Eleonor,
Thank you for trusting Fantastic Services!
It's great to know we have provided a good service again.
We are happy to have you as a regular customer.
Enjoy our fantastic deals and offers!
Best regards,
Fantastic ServicesDear Sedef,
Thank you for sharing your experience.
We find it devastating to see that this is the impression we have made.
Our Customer care team is working on the matter immediately and we will make sure that this is corrected.
Our goal was to make sure that this is completed for you and we are eager to redeem ourselves.
Kind Regards,
Fantastic ServicesI am appalled at the service I have received this morning Tuesday 13th July. I rebooked my gardening service from when you cancelled on Saturday to 8am this morning. No one has arrived. It is 10.33am.
I have started a Whatapps exchange with Naomi - left 5 messages, none of which have even been read.
Apart from the sheer frustration of, for the 2nd time in 3 days, my gardening not getting done, it is the total lack of customer services - even my Whatsapp messages being ignored..
I have used Fantastic Services several times in the passed and have generally been pleased. I recently took out a club membership and this gardening booking was made under that. This is meant to be a priority service. Today it has been nothing short of shocking.
I keep asking for someone to call me - I can understand Covid etc might mean a service provider can't turn up. It is the total lack of communication and customer care which is unforgiveable.
The only way for this to be rectified is for someone to call me in the next half an hour - call - not text.I have now had some response from Reese who at least responded to my messages. He has found a solution for me with regards to re-booking, however this will need to go ahead for my faith to be anywhere near restored.. I have still requested a call from a manager which I am expecting to receive today.
Did you get a response? I have been trying to get hold of them over a fourth no-show gardener. I've been charged for it three times, as well as several other random charges. I'm furious. Zero communication or service. They make it impossible to contact them and don't respond.
Sofa clean
My son had marked our sofa badly and the advice of the sales rep was honest and straightforward. We decided to go ahead knowing that the results may not be that good. Zdravko, was the one who came to our house, he was very diligent and dedicated in achieving the best finish possible for us. We are very grateful.
Hi Doreen, It's a pleasure to have another happy customer! We highly appreciate your review and hope you will continue to use our services in the future! Regards, Fantastic Services
Removals
On Wednesday we had our third move with Fantastic removals and they were good in the past but this last time was absolutely amazing. So quick, friendly and hardworking, the guys took care of our things as if they were their own and had the loveliest attitude. Thank you Alex and Tony.
Hi Sunny,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic removalsPlumber service
Terrible customer service, the representative Audrey on the phone was literally laughing at the fact I was getting charged £40.50 for rescheduling a service with plenty of notice when I realised I was going to get charged more than I had understood for it. On the previous 2-3 bookings with same company the professional simply never showed up, not giving any notice whatsoever. I had spent almost £400 in services that quarter with them, safe to say they lost a customer there with that customer experience and the £40.50 charge they absolutely insisted on. They also seem to be systematically charging for carbon offsetting and forgetting to refund you for it when the professional doesn't show up for the booked service. Reference number ...24021238ANAB
Dear Daniel,
Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future.
Kind regards,
Fantastic ServicesEmergency Locksmith
Initially contacted Fantastic Services for an emergency locksmith following getting locked out of my house. Two men arrived in an unmarked van with no uniforms or IDs. They looked at the lock and immediately claimed that it will need to be drilled because of the type of lock it is and that this will already be £150. Once destroyed they said that a "high security British standard lock" will be £325. They also billed for the call-out charge of Fantastic Services, which was already charged by that company. They tallied up a total of £748.80 and reassured me that I would be able to get this money back through home insurance. Finally, they charged £784.80 (switching up the numbers of the total).
Looking into this I found out that I have been a victim of what is referred to a a locksmith scam (Google it, it even has a Wikipedia entry describing this situation). We later found out that a replacement lock costs about £70-90 and that drilling the lock without trying alternative ways of opening it and claiming that it's a "high security" lock is a major red flag for a scam. The Master Locksmith's Association also states that you should not ever be billed more than £200-£300 for an emergency locksmith call-out.
While the customer services team was responsive and respectful, there was, at no point, an admission of fault or the fact that this was a scam and I was presented with all sorts of justifications for the price. After a painstaking process taking over a week and more stressful conversations with the gaslighting locksmith company called 24H Locksmith, 158 Uxbridge Road, W13 8SB, ran by a man named Christian Mihai Oltean (Company No. 14972013) that Fantastic subcontracted I ended up getting £224 back. This makes the eventual total £560, wich is less but still a very high price for what the job was and the emotional toll that all this took is not something that this compensates for.
I contacted Fantastic Services because they have high ratings and what happened was exactly what I was trying to avoid. It appears that they do not vet the companies they subcontract and then defending them in the complaint process was extremely disappointing. If they have taken responsibility for their error I may have considered a higher rating but this was beyond nightmarish in the end.
If you ever get locked out of your house take a deep breath, and then go to the Master Locksmith Association’s website and find a provider there that does emergency callouts and will give you an exact quote over the phone.Dear Andras,
Thank you for your feedback.
We are quite concerned to hear about your most recent experience.
What you have described is far from the standard we strive to achieve as a customer-oriented company.
Please accept our sincere gratitude for your time, patience, and cooperation throughout the resolution process. Your willingness to provide us with valuable feedback has been instrumental in helping us address the issues you encountered.
Kind regards,
Fantastic ServicesDear customer,
It was a pleasure for our customer care team to arrange a 60% refund from the initial price back to your Bank account.
Our team remains at your disposal.
Kind regards,
Fantastic ServicesRemoval and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.Dear Francesca,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Regards,
Fantastic ServicesWindow cleaning
Georgi cleans our windows every month, very pleasant guy. When we switched to regular cleaning, they offered us a very good price. It's a little confusing when I try to reschedule the visits on their app, but they sort it our over the phone if I need help.
Dear Maya
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our cleaning services in the future.
All the best,
Fantastic ServicesRemovals
I have been using these guys for years, they are always great. Today they helped me with moving to my new property and the team lived up to the company's name, they were friendly and wearing protective gear and they worked very hard. Fantastic.
Hi Helen,
Good to hear such positive feedback. Thank you!
We at Fantastic Services are happy to know that we have another satisfied customer.
Thank you once again for using and recommending our services
We are looking forward to serving you again in the future.
Regards,
Fantastic Servicescar wash
i have edited my rating as after first issues i have been contacted and issue sorted.
i had my service upgraded and credits load in my account as apologies.
i had the promess that costumer service will improve as well.Dear Fabio,
We are truly grateful to see that we managed to sort the matter out and assist in the best way possible for you.
Seeing that after a rough start, we still improved ourselves and turned your experience around is truly astonishing.
We remain at your disposal and we are looking forward to seeing you again in the future.
Kind regards,
Fantastic servicesAfter builders clean
I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know.
They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours.
Awful complaint resolution experience with a pathetic £20 offered in credit.Dear Scott,
Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right.
Best regards,
Fantastic ServicesMembership
FRAUDULENT COMPANY - DO NOT GIVE THEM CREDIT CARD DETAILS
Their service has consistently been poor and I cancelled my membership for which I received an email confirmation stating the auto-renewal would be disabled. However they renewed automatically a year later despite having stated in writing that they had cancelled my membership. I have sent them over 4 emails asking for confirmation that my credit card details will be removed. They have simply ignored my messages. Do not let them have your credit card details - as they do not remove it from the system and continue to charge you. This is fraud.
Make sure you get your credit card company / bank to block them. Do not trust them with your money.Gardening
The team asked for the keys to the wrong house, and then complained that they could not get access to our house to do some routine gardening. No one called and I was told I would have to pay the full amount as a "cancellation charge". I have been ripped off and I would not recommend anyone use Fantastic Services given that they take payment up front and then, despite their own mistakes, cancel the service.
Dear Peter,
Thank you for your feedback.
We are sorry to hear that the team attended at the wrong address initially and that the service was cancelled.
We want to assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction. Our team is currently investigating the issue to understand what went wrong and to prevent similar incidents from occurring in the future.
Our customer care team will contact you to discuss the issues and assist you in resolving them.
Kind regards,
Fantastic ServicesCleaning services
...APPALLING APPALLING APPALLING...
...APPALLING APPALLING APPALLING...
And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round!
While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans!
THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it!
Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'! I mean...what?Dear Anita,
Thank you for sharing your feedback.
We sincerely apologise for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention.
We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations.
Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience.
A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution.
Kind regards,
Fantastic CleanersRug cleaning - Update
Update: I left a review here about a rug cleaning experience. A wonderful supervisor named Gigi really took the effort to make the necessary resolutions. Thank you Gigi, I appreciate your efforts, it was quick, professional and genuine.
Rug cleaning
On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!
I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.
Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.Dear Rohima,
Thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesDear Rohima,
thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesMovers
Beyond a bad experience!
We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans.
They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway).
Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft.
Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing.
Untrustworthy company that does not deserve your custom!Dear George,
Thank you for sharing your impressions.
As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist.
We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are.
Would you please share your reference number, in order for us to locate your file and help?
Kind Regards,
Fantastic ServicesScam Company
Do not waste your time / money on this company. They are quick to take your money & do not refund when they admit fault for not providing the service that you have paid for. I booked a post build clean. I explained that we needed a deep clean of our house, to remove plaster & dust from our wooden flooring which was destroyed by builders. The service states cleaners will use industrial equipment, detergents & pressure washers. 2 cleaners arrived with a Henry Hoover & a steam mop! I called the office who confirmed their mistake with our booking. My house is still a mess. No refund provided!
Window Cleaning
We booked a window cleaner through Fantastic Services and despite online it stating they can clean everything from the ground up to three stories, the provider said he could not reach the top floor of our house. Worse than this, he climbed onto the extension roof at the back of the house and cracked various roof tiles. We complained, provided video and picture evidence of the property damage and Fantastic Services essentially called us liars and said they believed the service provider over us. The customer service was absolutely horrendous and added insult to the property damage caused. I would absolutely avoid using this company and any of their providers!!!
Dear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Our customer care team is investigating the matter and will be in touch with you shortly to discuss it and make sure the best resolution is found.
Kind regards,
Fantastic ServicesDear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Thank you for giving us the chance to assist you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic Services
Dear Pipi,
We are grateful that you took the time to share your feedback.
Our company values put customer satisfaction as a top priority, and we are 100% committed to achieving it.
It's customers like you that make our job wonderful. We look forward to serving you again soon.
Regards,
Fantastic Services