Fantastic Services68 reviews
This score is based on 68 genuine reviews submitted via BritainReviews since 2018.
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i have edited my rating as after first issues i have been contacted and issue sorted.
i had my service upgraded and credits load in my account as apologies.
i had the promess that costumer service will improve as well.Dear Fabio,
We are truly grateful to see that we managed to sort the matter out and assist in the best way possible for you.
Seeing that after a rough start, we still improved ourselves and turned your experience around is truly astonishing.
We remain at your disposal and we are looking forward to seeing you again in the future.
Kind regards,
Fantastic servicesCarpet cleaning
We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are ordering a minimum service(!) That’s absurd, as I can’t see anywhere written in the terms and conditions. Not impressive so far as a first customer.
Dear Alun,
Thank you for your honest input and for bringing this to our attention.
When providing our clients with vouchers and promotional codes, our goal is to make sure that our customers
can take advantage of them and have a better experience, while exploring our services.
We are eager to look into this occurrence and you can expect to be contacted by a representative shortly to
discuss and make things right.
Kind regards,
Fantastic ServicesPressure washing and domestic clean
Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating. No show happened twice. I would not recommend this company.
Dear Helen,
We greatly value your feedback and it is truly saddening for us to know that your professional didn't turn up and that your experience with us was different from the usual Fantastic one that we provide and you deserve.
Please accept our sincerest apologies as we realize what an impression this situation has left you under.
As a customer-oriented company, we would love to have the opportunity to look into this case for you and reach you back so that we can apologize in person and help.
Would you be so kind as to provide us with the reference number of your booking so that we can locate it and get in touch with you?
We always remain at your disposal and look forward to having the opportunity to provide you with the Customer Care that you deserve.
Kind regards,
Fantastic ServicesPacking services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesInventory
Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend.
"Hi Shira,
Thank you for your kind review and for being a valued customer of ours.
We are glad to hear that we have managed to provide a hassle-free service to you.
We hope to hear from you again soon!
Kind Regards,
Fantastic ServicesWindow cleaning
Georgi cleans our windows every month, very pleasant guy. When we switched to regular cleaning, they offered us a very good price. It's a little confusing when I try to reschedule the visits on their app, but they sort it our over the phone if I need help.
Dear Maya
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our cleaning services in the future.
All the best,
Fantastic ServicesRemoval and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.Dear Francesca,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Regards,
Fantastic ServicesCarpet cleaning
This is the second time Zdravko is cleaning the carpets in our house. Very respectful and hard working man, I recommend you ask for him when you book carpet cleaning.
Hi Lena,
Thank you for leaving your review. We will be more than happy to come and help out again in the future when needed!
Kind regards, Fantastic ServicesEnd of lease, Handyman, Gardening
I was quite concerned for the cost of all the repairs that needed to be done around the house, the maintenance of the garden and the cleaning inside, before I finally move out. It was an old property, so they sure didn't get an easy task, but all of the services were carried out within a week and it didn't cost an arm and leg thanks to my membership. Also very easy manage bookings through their app.
Dear Eleonor,
Thank you for trusting Fantastic Services!
It's great to know we have provided a good service again.
We are happy to have you as a regular customer.
Enjoy our fantastic deals and offers!
Best regards,
Fantastic ServicesDear Sedef,
Thank you for sharing your experience.
We find it devastating to see that this is the impression we have made.
Our Customer care team is working on the matter immediately and we will make sure that this is corrected.
Our goal was to make sure that this is completed for you and we are eager to redeem ourselves.
Kind Regards,
Fantastic ServicesI am appalled at the service I have received this morning Tuesday 13th July. I rebooked my gardening service from when you cancelled on Saturday to 8am this morning. No one has arrived. It is 10.33am.
I have started a Whatapps exchange with Naomi - left 5 messages, none of which have even been read.
Apart from the sheer frustration of, for the 2nd time in 3 days, my gardening not getting done, it is the total lack of customer services - even my Whatsapp messages being ignored..
I have used Fantastic Services several times in the passed and have generally been pleased. I recently took out a club membership and this gardening booking was made under that. This is meant to be a priority service. Today it has been nothing short of shocking.
I keep asking for someone to call me - I can understand Covid etc might mean a service provider can't turn up. It is the total lack of communication and customer care which is unforgiveable.
The only way for this to be rectified is for someone to call me in the next half an hour - call - not text.I have now had some response from Reese who at least responded to my messages. He has found a solution for me with regards to re-booking, however this will need to go ahead for my faith to be anywhere near restored.. I have still requested a call from a manager which I am expecting to receive today.
Did you get a response? I have been trying to get hold of them over a fourth no-show gardener. I've been charged for it three times, as well as several other random charges. I'm furious. Zero communication or service. They make it impossible to contact them and don't respond.
Domestic cleaning
We have the sweetest cleaner, attending weekly, always leaves our place smelling fresh. Thank you, Tanya!
Hi PatG,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic ServicesGardening
Very profesional team .
Hi Laurentiu,
It's a pleasure to have another happy customer!
We highly appreciate your review and hope you will continue to use our services in the future!
Regards,
Fantastic ServicesSofa clean
My son had marked our sofa badly and the advice of the sales rep was honest and straightforward. We decided to go ahead knowing that the results may not be that good. Zdravko, was the one who came to our house, he was very diligent and dedicated in achieving the best finish possible for us. We are very grateful.
Hi Doreen, It's a pleasure to have another happy customer! We highly appreciate your review and hope you will continue to use our services in the future! Regards, Fantastic Services
Removals
On Wednesday we had our third move with Fantastic removals and they were good in the past but this last time was absolutely amazing. So quick, friendly and hardworking, the guys took care of our things as if they were their own and had the loveliest attitude. Thank you Alex and Tony.
Hi Sunny,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic removalsCarpet cleaning
Very nice chap came to clean my carpets and sofa, worked very swift and clean.
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
Regards,
Fantastic ServicesMove out cleaning
Polya&Kristina did a marvelous job in our old house and we booked them for a quick clean in the new house as well. Great cleaning team!
Dear Grey, Thank you for sharing your opinion, it is highly appreciated! Hope you will continue to use our services in the future. Wishing you a lovely day, Fantastic Services.
Gardening
Booked them for regular maintenance of my garden and it is going pretty well so far. I leave a key to the gate for the team, send them tasks before every service through the app and they do a great job. Would recommend.
Dear Brian,
When we receive such positive feedback, we rest knowing that we have done our job well.
Thank you for sharing it online. You made our day!
We will strive to deliver great experiences consistently, so please do book again.
Best regards,
Fantastic ServicesEnd of tenancy
Very easy to organize and great results, didn't even have to be there to let them in, they organized it with my property manager. Wouldn't think twice about using again,
Dear Adrian,
Thank you for leaving us such a wonderful review.
We are thrilled to hear that you enjoyed your experience with us!
The technicians will be happy to hear it as well.
Hope you will continue to use our services in the future.
Warm regards,
Fantastic ServicesEnd of tenancy clean
End of tenancy cleaning team just decided not to show
I never waste time writing bad reviews but this company has been such a disappointment I feel like I have to.
I asked for a quote for an end of tenancy clean, and was harassed on the phone and via email the following week, which is fine - hey they're trying to sell, They did finally manage to convince me to go ahead and book with them, even though they were not the cheapest option. But they seemed trustworty, they explained how well they clean, and the 2467 "Get your security deposit back, book now" emails eventually got to me. I talked to a very helpful guy, and we booked everything in only to get to the end where i discovered they actually didn't have any open slots on the Thursday I had asked for. He apologized, but we managed to rearange our schedule so they could come Friday instead. (everyone who has ever moved knows its a tight schedule with packing, movers, cleaners and clerks coming)
Everything went seemless from there, you can even message the cleaning team via your account which I found very helpful as we moved quite far away and I was not able to be there to meet them myself. I had to organize key pickup with a neighbor who was happy to help. The days leading up I received several emails with self praise, and for me to get ready for the most amazing cleaning experience I've ever had. Promising!
This FANTASTIC cleaning was supposed to happen today at 12-13. At 13.40 - 40 minutes after the cleaners were supposed to have arrived at the latest, my neighbour calls me asking where they were. I contacted customer service, failed a few times, as you'll discover getting in touch with this company is VERY easy when you're trying to book. When something goes wrong however, not so much. I ended up on the chat, where Ruben could tell me that whopsi looks like they're having vehicle issues. Will tmr be okay?
I said no. As we're supposed to check out TODAY. He apologized and offers to cancel my booking free of charge. How nice. He detects I'm not satisfied, and offers me a 15 pound credit to book with them at a later time. This is a 280 pound cleaning! And all he can offer is a 15 pound gift voucer with the same company that just s*r**w*d me over.
I ask him what we can do, I'm getting annoyed at this point, but he tells me that sorry there's nothing they can do. They can come tmr ar not at all. I tried to call the booking team, and explained the situation to a very nice lady who immediately messaged CS and promised someone would call me shortly to sort this out, I'm still waiting - 2 hours later. It's too late for me to book anyone else. And I'm supposed to be out of my appartment tmr morning,
I had no choice but to reschedule everything, and accept the next available timeslot tmr. They only had one left, and showed zero flexibility or willingness to try to sort it in any other way.
I'm pretty sure had it been me not showing up with the keys today, saying "Sorry I'll come tomorrow instead, but hey here's a banana for your troubles" that wouldn’t have gone down well.
1) Why was I not informed the second the team realized they were not coming?
2) Why is this all of a sudden MY problem, I've paid, I've held up my part of the deal with keys, and empty house on time. Why do I have to reschedule everything AGAIN: reschedule with the clerk, talk to my landlord, who had to talk to the new tenants. "Sorry we don't have any available timeslots" just doesnt cut it. "We can come tmr but only at 12" is also not good enough.
3) Why does no one feel responsible
4) 15 pound credit to book at a later time - are you kidding me?
This company strikes me as one that cares very much in the beginning when they want your money, but when something goes wrong they take zero responsibility and will not call you back to try and sort it.Dear RS,
Thank you so much for sharing your honest feedback and for allowing us to contact you in person and resolve the issue.
None of our valued clients should be left with such negative feelings and we hope that we managed to change your initial impression.
Our Customer care team is happy to have a chance to turn your experience around.
All of that would not be possible without your kind cooperation and the second chance you are giving us.
We remain at your disposal in the future.
Kind regards,
Fantastic ServicesPest control
Highly professional, thorough, and friendly service.
Dear Thomas,
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our services in the future.
All the best,
Fantastic ServicesDishwasher repair
Called to confirm that parts were included in the cost, I was told that parts were included and if the engineer needed to come back this was also included also along with 12 month warranty.
The engineer came, took the switch out stated he was not sure the issue but we should start with by replacing this part. He told me the cost of part were not included and they are a separate cost. This is not what I have been told. fantastic service also use a different company to do the job and do not tell you this until after you have booked.
There customers service department are not prepared to help or find a resolution and just and do not handle complaints well, there is no one else to go to escalate and issues. This is a very poor services and the become like ghost after they have taken your money.
I was going to use them for a cleaning service but I won’t be using them again!Dear Emma,
Thank you for sharing your experience with us.
We regret knowing you have been let down by the communication during the booking process,
since we always keep our promises we will make sure our Customer Care team investigates and
what was promised to you will be delivered.
Additionally, we are an introductory company and we do work on Franchise basis, this is something we have no intention of hiding and it is as clear as we could make it.
Kind Regards,
Fantastic Services
About Fantastic Services
For most people, chores around the house are not on their list of favourite things to do. The fact is that they have to be done and not everyone has the time or patience to do them. One way to avoid having to clean your house yourself or work in your garden is to contract a specialised service. But where can you find such a service? One of the companies that offers all kinds of home services is Fantastic Services. But can you trust this company and the people that then send? After all, for some of their services, you will have to let a stranger into your private home. So to feel a little safer (or prevent yourself from making a mistake) why not read customer reviews here, on BritainReviews? Real customers took the time to share with you their hands-on experience, honest opinion and other comments and remarks. These reviews can help you to decide whether it’s safe to hire services via Fantastic Services or not.
About Fantastic Services?
Fantastic Services is a company that offers all kinds of help around the house. The company was established in 2009 by Rune Sovndahl and Anton Skarlatov. They offer cleaning services, gardeners, tradesmen, builders, (re)movers, waste removers and services that help with pest control. All of the workers that are allowed to offer their services via Fantastic Services have undergone a specialised training by their Fantastic Acadamy in order to meet their standard. And they all use high quality equipment that are provided by familiar local suppliers. And these people all come with a public liability insurance that covers up to £5 million.
Services of Fantastic Services
You can contact them in various ways. You can download their app, make use of their online booking form, log into your web account, send them an email, call their 24/7 customer support service of enter in a live chat with one of their employees. You can use these ways of communication to book an appointment, but also for complaints, problems or questions.
Compliments, Complaints and Tips for Fantastic Services
Have you ever made use of any of the services offers by Fantastic Services? If so, we would like to know what you think about this company. Are their cleaners through enough to cover every part of your house, or do they often skip a bit (or a lot)? How did your garden look after one of their gardeners worked in it? Are their tradesmen and builders competent, capable and professional? And did their pest control services help you to get rid of nasty, unwanted fellow inhabitants of your home? Please let us know via a customer review. Your review can help others to decide whether Fantastic Services is the right company to look for home services or if they should rather look someplace else.
Do the services of Fantastic Services really help? Read reviews by real customers about their cleaners, gardeners, builders, trademen etc
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Contact Information
98 Tooley St, London
SE1 2TH London
United Kingdom
📧 office@fantasticservices.com
Categories Fantastic Services
Services | House & Garden Reviews & Experiences
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Last update: November 2025
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Review with most votes
Service is super
Simply need your house,offices, complexes clean and clear ,just call them,mail them and relax Rest everything will cared by this Fantastic Services Read onBy: Aasif Raza