Fantastic Services Reviews

: 41
63% Would buy here again

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A
Alun Williams
We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are order...Read on
H
Helen
Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating...Read on
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Lisa
I will write about it on every single platform, but do not use their services, please. They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best ...Read on
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Shira Kaz
Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend. Read on
L
Lena
This is the second time Zdravko is cleaning the carpets in our house. Very respectful and hard working man, I recommend you ask for him when you book carpet cleaning.Read on

All reviews (41)

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    Carpet cleaning

    We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are ordering a minimum service(!) That’s absurd, as I can’t see anywhere written in the terms and conditions. Not impressive so far as a first customer.

    Dear Alun,

    Thank you for your honest input and for bringing this to our attention.
    When providing our clients with vouchers and promotional codes, our goal is to make sure that our customers
    can take advantage of them and have a better experience, while exploring our services.
    We are eager to look into this occurrence and you can expect to be contacted by a representative shortly to
    discuss and make things right.

    Kind regards,
    Fantastic Services


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    Pressure washing and domestic clean

    Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating. No show happened twice. I would not recommend this company.

    Dear Helen,
    We greatly value your feedback and it is truly saddening for us to know that your professional didn't turn up and that your experience with us was different from the usual Fantastic one that we provide and you deserve.
    Please accept our sincerest apologies as we realize what an impression this situation has left you under.
    As a customer-oriented company, we would love to have the opportunity to look into this case for you and reach you back so that we can apologize in person and help.
    Would you be so kind as to provide us with the reference number of your booking so that we can locate it and get in touch with you?
    We always remain at your disposal and look forward to having the opportunity to provide you with the Customer Care that you deserve.

    Kind regards,
    Fantastic Services


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    Packing services and supplies

    I will write about it on every single platform, but do not use their services, please.
    They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
    They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
    If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.

    Dear Lisa,

    Thank you for sharing your thoughts.
    We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
    Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.

    As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.

    Kind Regards,
    Fantastic Services


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    Inventory

    Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend.

    "Hi Shira,

    Thank you for your kind review and for being a valued customer of ours.
    We are glad to hear that we have managed to provide a hassle-free service to you.
    We hope to hear from you again soon!

    Kind Regards,
    Fantastic Services


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    Carpet cleaning

    This is the second time Zdravko is cleaning the carpets in our house. Very respectful and hard working man, I recommend you ask for him when you book carpet cleaning.

    Hi Lena,

    Thank you for leaving your review. We will be more than happy to come and help out again in the future when needed!

    Kind regards, Fantastic Services


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    Domestic cleaning

    We have the sweetest cleaner, attending weekly, always leaves our place smelling fresh. Thank you, Tanya!

    Hi PatG,

    Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.

    Kind regards, Fantastic Services


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    Gardening

    Very profesional team .

    Hi Laurentiu,
    It's a pleasure to have another happy customer!
    We highly appreciate your review and hope you will continue to use our services in the future!

    Regards,
    Fantastic Services


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    Carpet cleaning

    Very nice chap came to clean my carpets and sofa, worked very swift and clean.

    Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
    Regards,
    Fantastic Services


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    Move out cleaning

    Polya&Kristina did a marvelous job in our old house and we booked them for a quick clean in the new house as well. Great cleaning team!

    Dear Grey, Thank you for sharing your opinion, it is highly appreciated! Hope you will continue to use our services in the future. Wishing you a lovely day, Fantastic Services.


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    Gardening

    Booked them for regular maintenance of my garden and it is going pretty well so far. I leave a key to the gate for the team, send them tasks before every service through the app and they do a great job. Would recommend.

    Dear Brian,
    When we receive such positive feedback, we rest knowing that we have done our job well.
    Thank you for sharing it online. You made our day!
    We will strive to deliver great experiences consistently, so please do book again.
    Best regards,
    Fantastic Services


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