Fantastic Services74 reviews
This score is based on 74 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Rug cleaning
On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke!
I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen.
Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.Dear Rohima,
Thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesDear Rohima,
thank you for sharing your feedback.
We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused.
Thank you for the opportunity to discuss the matter further with you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesMovers
Beyond a bad experience!
We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans.
They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway).
Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft.
Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing.
Untrustworthy company that does not deserve your custom!Dear George,
Thank you for sharing your impressions.
As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist.
We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are.
Would you please share your reference number, in order for us to locate your file and help?
Kind Regards,
Fantastic ServicesScam Company
Do not waste your time / money on this company. They are quick to take your money & do not refund when they admit fault for not providing the service that you have paid for. I booked a post build clean. I explained that we needed a deep clean of our house, to remove plaster & dust from our wooden flooring which was destroyed by builders. The service states cleaners will use industrial equipment, detergents & pressure washers. 2 cleaners arrived with a Henry Hoover & a steam mop! I called the office who confirmed their mistake with our booking. My house is still a mess. No refund provided!
Window Cleaning
We booked a window cleaner through Fantastic Services and despite online it stating they can clean everything from the ground up to three stories, the provider said he could not reach the top floor of our house. Worse than this, he climbed onto the extension roof at the back of the house and cracked various roof tiles. We complained, provided video and picture evidence of the property damage and Fantastic Services essentially called us liars and said they believed the service provider over us. The customer service was absolutely horrendous and added insult to the property damage caused. I would absolutely avoid using this company and any of their providers!!!
Dear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Our customer care team is investigating the matter and will be in touch with you shortly to discuss it and make sure the best resolution is found.
Kind regards,
Fantastic ServicesDear Mark,
thank you for sharing your feedback.
We are truly sorry to hear that there is damage to your property and the suspicious falls on the window cleaner.
Please accept our sincere apologies for the inconvenience caused.
Our service providers always provide the services with care and seeing that something like this has happened is really concerning.
Thank you for giving us the chance to assist you and for your kind cooperation.
We are pleased to know that a satisfactory resolution was found.
Our customer care team remains at your disposal in the future.
Kind regards,
Fantastic ServicesEnd of tenancy clean
It was easy to book, the followed up with a call to confirm few detail I wasn't sure about - external cleaning of the windows and if the sofa was suitable for steam clean. The team was half an hour late, but they warned me so it wasn't an issue. The cleaning itself was good and I have no complaints, except may be the cleaners should speak better English which will make the communication regarding tasks smoother. All in all it was a good service.
Dear Pipi,
We are grateful that you took the time to share your feedback.
Our company values put customer satisfaction as a top priority, and we are 100% committed to achieving it.
It's customers like you that make our job wonderful. We look forward to serving you again soon.
Regards,
Fantastic ServicesStorage and removal
I had to move some boxes from my previous address to their storage for a month and then to be delivered back to my new address. We agreed for the storage to be until the 17of September (Friday).
Only at the time of moving my boxes back to my new address, I were told that the redelivery services (which I was also told was included in the initial price I paid) are carried out only from Monday to Wednesday and are charged £204/two hours. Even to access my boxes personally, the cost would still be of £204. I found this extremely unprofessional, as we were not told this initially. However, they agreed to schedule the delivery for the 17th, which I appreciated.
We had to waste our day calling them, as their number always directs you to an automatic reply, which tells you that they’ll call you back. The customer service provided through WhatsApp chat replied after a minimum of an hour, hence when we had to meet the drivers who were redelivering our boxes, we could not contact anybody, as we were only given an Irish number to contact.
The redelivery was scheduled to be carried out between 9-10, while it was carried out between 13-14, forcing us to change our plans, as we had to stay home to wait for them, with no update regarding their location. After the service was completed, we were charged an additional £130, as we were told that the service took more time than expected (however the drivers told us they came late because of problems in the warehouse, hence not because of delivery location or time, which therefore we should not be charged anything for).
In the end after “bargaining” with fantastic removals for a few days, they said that the maximum amount they could refund us is £70. Which we agreed upon, out of lack of time and energy to further discuss this matter with this company.
Unfortunately, I was not satisfied with the service.Dear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team is currently looking through the details of the situation and would be delighted to shortly get in touch with you in order to help in making things right.
Kind regards,
Fantastic ServicesDear Nikol,
Thank you so much for sharing your honest feedback with us.
We are so sorry to know that you had such an experience with your booking.
Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service.
We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help.
A member of our team has already been assigned to your case and is more than happy to help in properly addressing it.
As a company, we do honor our clients' privacy and we only discuss service-related details with the person that booked and paid for the service, therefore this is the person we are contacting regarding this feedback.
We always remain at your disposal.
Kind regards,
Fantastic Removalscar wash
i have edited my rating as after first issues i have been contacted and issue sorted.
i had my service upgraded and credits load in my account as apologies.
i had the promess that costumer service will improve as well.Dear Fabio,
We are truly grateful to see that we managed to sort the matter out and assist in the best way possible for you.
Seeing that after a rough start, we still improved ourselves and turned your experience around is truly astonishing.
We remain at your disposal and we are looking forward to seeing you again in the future.
Kind regards,
Fantastic servicesCarpet cleaning
We’ve just booked for the carpet cleaning service using a promo code, which they are advertising at the moment. But disappointingly, we’ve been told that we can’t use the promo code as we are ordering a minimum service(!) That’s absurd, as I can’t see anywhere written in the terms and conditions. Not impressive so far as a first customer.
Dear Alun,
Thank you for your honest input and for bringing this to our attention.
When providing our clients with vouchers and promotional codes, our goal is to make sure that our customers
can take advantage of them and have a better experience, while exploring our services.
We are eager to look into this occurrence and you can expect to be contacted by a representative shortly to
discuss and make things right.
Kind regards,
Fantastic ServicesPressure washing and domestic clean
Professsional did not turn up. No contact from company and no working link to track professional. Only contact option to leave a voicemail. Also review form does not allow you to give 1 star rating. No show happened twice. I would not recommend this company.
Dear Helen,
We greatly value your feedback and it is truly saddening for us to know that your professional didn't turn up and that your experience with us was different from the usual Fantastic one that we provide and you deserve.
Please accept our sincerest apologies as we realize what an impression this situation has left you under.
As a customer-oriented company, we would love to have the opportunity to look into this case for you and reach you back so that we can apologize in person and help.
Would you be so kind as to provide us with the reference number of your booking so that we can locate it and get in touch with you?
We always remain at your disposal and look forward to having the opportunity to provide you with the Customer Care that you deserve.
Kind regards,
Fantastic ServicesPacking services and supplies
I will write about it on every single platform, but do not use their services, please.
They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market.
They did an internal investigation( their employees stole jewelery worth 50k) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying after which they decided to tell me that they are hiring other companies, so it’s not their responsibility anymore.
If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It’s not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn’t bring any clear cello tape, which I payed for.Dear Lisa,
Thank you for sharing your thoughts.
We are sorry to hear that there is something missing from your property and that your suspicion falls on the team attending your property to perform the packing service.
Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed.
As a company, we can only be fully cooperative and transparent. We work on a franchise basis and are as interested in having the matter resolved, as you are. Rest assured that our team would be at your disposal to discuss the matter again, but we strongly suggest that the authorities are involved.
Kind Regards,
Fantastic ServicesInventory
Very punctual and good work, made a few changes in the report on the request of my tenants without delay. Would recommend.
"Hi Shira,
Thank you for your kind review and for being a valued customer of ours.
We are glad to hear that we have managed to provide a hassle-free service to you.
We hope to hear from you again soon!
Kind Regards,
Fantastic ServicesWindow cleaning
Georgi cleans our windows every month, very pleasant guy. When we switched to regular cleaning, they offered us a very good price. It's a little confusing when I try to reschedule the visits on their app, but they sort it our over the phone if I need help.
Dear Maya
Thank you for booking with us and writing such good words.
It is always good to know when you are doing the things right!
Hope you will continue to use our cleaning services in the future.
All the best,
Fantastic ServicesRemoval and packing service
Superb job, all of our belongings arrived safe and sound at the new house.
It took them longer than expected and the price was slightly increased at the end, but they really worked hard and were gentle with our furniture.
It was a very easy move out.Dear Francesca,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
So thank you for your kind words, and we look forward to hearing from you again.
Regards,
Fantastic ServicesCarpet cleaning
This is the second time Zdravko is cleaning the carpets in our house. Very respectful and hard working man, I recommend you ask for him when you book carpet cleaning.
Hi Lena,
Thank you for leaving your review. We will be more than happy to come and help out again in the future when needed!
Kind regards, Fantastic ServicesEnd of lease, Handyman, Gardening
I was quite concerned for the cost of all the repairs that needed to be done around the house, the maintenance of the garden and the cleaning inside, before I finally move out. It was an old property, so they sure didn't get an easy task, but all of the services were carried out within a week and it didn't cost an arm and leg thanks to my membership. Also very easy manage bookings through their app.
Dear Eleonor,
Thank you for trusting Fantastic Services!
It's great to know we have provided a good service again.
We are happy to have you as a regular customer.
Enjoy our fantastic deals and offers!
Best regards,
Fantastic ServicesDear Sedef,
Thank you for sharing your experience.
We find it devastating to see that this is the impression we have made.
Our Customer care team is working on the matter immediately and we will make sure that this is corrected.
Our goal was to make sure that this is completed for you and we are eager to redeem ourselves.
Kind Regards,
Fantastic ServicesI am appalled at the service I have received this morning Tuesday 13th July. I rebooked my gardening service from when you cancelled on Saturday to 8am this morning. No one has arrived. It is 10.33am.
I have started a Whatapps exchange with Naomi - left 5 messages, none of which have even been read.
Apart from the sheer frustration of, for the 2nd time in 3 days, my gardening not getting done, it is the total lack of customer services - even my Whatsapp messages being ignored..
I have used Fantastic Services several times in the passed and have generally been pleased. I recently took out a club membership and this gardening booking was made under that. This is meant to be a priority service. Today it has been nothing short of shocking.
I keep asking for someone to call me - I can understand Covid etc might mean a service provider can't turn up. It is the total lack of communication and customer care which is unforgiveable.
The only way for this to be rectified is for someone to call me in the next half an hour - call - not text.I have now had some response from Reese who at least responded to my messages. He has found a solution for me with regards to re-booking, however this will need to go ahead for my faith to be anywhere near restored.. I have still requested a call from a manager which I am expecting to receive today.
Did you get a response? I have been trying to get hold of them over a fourth no-show gardener. I've been charged for it three times, as well as several other random charges. I'm furious. Zero communication or service. They make it impossible to contact them and don't respond.
Domestic cleaning
We have the sweetest cleaner, attending weekly, always leaves our place smelling fresh. Thank you, Tanya!
Hi PatG,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic ServicesGardening
Very profesional team .
Hi Laurentiu,
It's a pleasure to have another happy customer!
We highly appreciate your review and hope you will continue to use our services in the future!
Regards,
Fantastic ServicesSofa clean
My son had marked our sofa badly and the advice of the sales rep was honest and straightforward. We decided to go ahead knowing that the results may not be that good. Zdravko, was the one who came to our house, he was very diligent and dedicated in achieving the best finish possible for us. We are very grateful.
Hi Doreen, It's a pleasure to have another happy customer! We highly appreciate your review and hope you will continue to use our services in the future! Regards, Fantastic Services
Removals
On Wednesday we had our third move with Fantastic removals and they were good in the past but this last time was absolutely amazing. So quick, friendly and hardworking, the guys took care of our things as if they were their own and had the loveliest attitude. Thank you Alex and Tony.
Hi Sunny,
Thank you for taking the time to review our services. Every day, we aim to provide quality services, and we are glad to see that this has been achieved.
Kind regards, Fantastic removalsCarpet cleaning
Very nice chap came to clean my carpets and sofa, worked very swift and clean.
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day.
Regards,
Fantastic Services
About Fantastic Services
For most people, chores around the house are not on their list of favourite things to do. The fact is that they have to be done and not everyone has the time or patience to do them. One way to avoid having to clean your house yourself or work in your garden is to contract a specialised service. But where can you find such a service? One of the companies that offers all kinds of home services is Fantastic Services. But can you trust this company and the people that then send? After all, for some of their services, you will have to let a stranger into your private home. So to feel a little safer (or prevent yourself from making a mistake) why not read customer reviews here, on BritainReviews? Real customers took the time to share with you their hands-on experience, honest opinion and other comments and remarks. These reviews can help you to decide whether it’s safe to hire services via Fantastic Services or not.
About Fantastic Services?
Fantastic Services is a company that offers all kinds of help around the house. The company was established in 2009 by Rune Sovndahl and Anton Skarlatov. They offer cleaning services, gardeners, tradesmen, builders, (re)movers, waste removers and services that help with pest control. All of the workers that are allowed to offer their services via Fantastic Services have undergone a specialised training by their Fantastic Acadamy in order to meet their standard. And they all use high quality equipment that are provided by familiar local suppliers. And these people all come with a public liability insurance that covers up to £5 million.
Services of Fantastic Services
You can contact them in various ways. You can download their app, make use of their online booking form, log into your web account, send them an email, call their 24/7 customer support service of enter in a live chat with one of their employees. You can use these ways of communication to book an appointment, but also for complaints, problems or questions.
Compliments, Complaints and Tips for Fantastic Services
Have you ever made use of any of the services offers by Fantastic Services? If so, we would like to know what you think about this company. Are their cleaners through enough to cover every part of your house, or do they often skip a bit (or a lot)? How did your garden look after one of their gardeners worked in it? Are their tradesmen and builders competent, capable and professional? And did their pest control services help you to get rid of nasty, unwanted fellow inhabitants of your home? Please let us know via a customer review. Your review can help others to decide whether Fantastic Services is the right company to look for home services or if they should rather look someplace else.
Do the services of Fantastic Services really help? Read reviews by real customers about their cleaners, gardeners, builders, trademen etc
Details
Contact Information
98 Tooley St, London
SE1 2TH London
United Kingdom
📧 office@fantasticservices.com
Categories Fantastic Services
Services | House & Garden Reviews & Experiences
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Last update: January 2026
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Review with most votes
Service is super
Simply need your house,offices, complexes clean and clear ,just call them,mail them and relax Rest everything will cared by this Fantastic Services Read onBy: Aasif Raza