Eversure Insurance Reviews

: 21
86% Would buy here again

Most relevant positive review

  2024-06-02
Bought insurance
I recently got insurance and it was fantastic. The staff were really helpful and made sure I had ...Read on
Caitlin

Most relevant negative review

  2024-03-08
Car insurance purchase
My time dealing with this insurance company wasn't great at all. Their website had annoying ...Read on
caitlin

Review with most votes

  2024-01-19
Cycle insurance purchase
I recently got cycle insurance and I have to say I'm really happy with the service I got. Th...Read on
Dylan Moore

Reviews (21)

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    Cycle insurance purchase

    I recently got cycle insurance and I have to say I'm really happy with the service I got. The quote I got was really competitive and the cover was even better than what I had last year with another company, and it was £100 cheaper with a better excess. After I bought the insurance, I got a call from customer service. The person on the phone was really helpful and not pushy at all. She was polite, knew what she was talking about, and went out of her way to help me. I was pleasantly surprised when I got all the paperwork I needed by email just 5 minutes after getting the policy. Overall, I'd say the customer service was excellent and I'm happy with my purchase.


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    Policy changes assistance

    I had to update my insurance policy recently and I was really lucky to speak to Chloe, who works in customer service. She was brilliant and made everything super quick and simple for me. Chloe was really friendly, knew her stuff, and sorted everything out efficiently. You could tell she was a pro and knew what she was doing the whole time, which made me feel good about the changes to my policy. It's always nice when the person you're dealing with is not only helpful but also really nice to talk to. I really appreciate the top-notch service Chloe gave me and I'll definitely be telling other people about this company because of my experience.


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    Car Hire Excess Insurance

    My experience with Car Hire Excess Insurance has been absolutely brilliant. When my rental car got damaged, I made sure to gather all the necessary paperwork and photos needed for the claim. The whole process was pretty easy and straightforward. A few days after I submitted my claim, a lovely person from the company got in touch to remind me about uploading the photos. As soon as I did that, my claim was dealt with promptly and the money was in my account within a couple of days. I couldn't be happier with the service and I would definitely recommend them to anyone.


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    Caravan insurance policy update

    I had to update my caravan insurance policy not long ago, so I decided to get in touch with the customer service team by sending them an email with what I needed. To my surprise, they got everything sorted and sent me a new policy and schedule in just two days - talk about quick service! The way they dealt with my request showed me they really knew what they were doing and were super professional. Special thanks to Nadine for her clear communication and helpful guidance throughout the whole process - she made sure I understood everything properly.


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    Bought insurance

    I recently got insurance and it was fantastic. The staff were really helpful and made sure I had the right policy for me. The price was also really reasonable, so I would definitely recommend it to my friends. Thumbs up!


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    Camera insurance update

    I had to update my camera insurance policy because I got a new camera. I got in touch with the company and Charli helped me out. The whole process was quick and easy, and I managed to update my policy without any problems. I've had a good experience with this insurance provider overall, and I wouldn't hesitate to suggest them to anyone else who needs insurance for their equipment.


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    Camera insurance policy experience

    I've been with this insurance company for my camera for quite some time, and I have to say, they provide a great selection of coverage options at fair prices. It's easy to renew and make any updates. I had to add a new camera to my policy recently, and it was a fast and straightforward process, thanks to the helpful customer service representative who was really responsive. I haven't had to make a claim yet, but from my interactions with them, I'm confident they'd be supportive if I ever needed to.


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    Car rental excess insurance purchase

    I've been with this insurance company for five years now, choosing to go with their car rental excess insurance instead of sticking with what the rental companies offer. Just last month, we had a bit of a mishap with a rental car and needed to make a claim. I was really impressed by how quickly and smoothly they dealt with it all, sorting everything out in just a week. It's always good to have insurance for peace of mind, but it was a real weight off my shoulders to see it actually work when I needed it.


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    Quick and efficient insurance application process

    I thought the online quote application was really easy to use and friendly. Someone from the company even called me after I filled in the form to offer help. I couldn't chat then, but they arranged another call for later. I picked an insurance policy online and got in touch with the company. The guy I talked to, Jack Beaney, knew his stuff and guided me well through the application. His tips were great, and I was happy with how it all went. Good job to the insurance company!


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    Bike insurance purchase

    I got bike insurance not long ago and had a really good experience with the customer service team. I ended up cancelling my old policy by mistake instead of transferring it, but the lady I spoke to, Rebecca, kindly waived the cancellation fee for me, which I was really grateful for. They got back to my emails surprisingly quickly and everyone I dealt with was really nice and professional. All in all, buying insurance for my bike was a pretty easy and hassle-free process.


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    Insurance policy

    I've been with this insurance company for more than three years now, but my recent experience with making a claim has been really frustrating. The service was great when I was getting a quote and setting up my insurance, but when it comes to actually processing the claim, it's a different story. I submitted my claim on 29th April, and it's been over a month now with no payment in sight. This delay has caused me a lot of hassle and financial stress, and it's making me seriously think about switching to a different insurance provider. It's just disappointing to see such a lack of efficiency and care for customers when it comes to handling claims.


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    Business insurance purchase

    I have had a bit of a mixed bag experience with Eversure Insurance. The way they communicate is decent, but I reckon they're really just a middleman for another company, which in my case turned out to be super sluggish and not very reliable. Even though Eversure tries their best, the actual service you get depends on the provider they pick, who might not necessarily have your best interests at heart. This has left me feeling pretty frustrated because I haven't got the compensation I was hoping for after my equipment was stolen.


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    Claim for broken Caravan window

    I just wanted to say that their customer service is really not great. I emailed them about my broken Caravan window claim, and all I got was an automated response saying they received it. And then nothing. I tried calling them, but couldn't speak to anyone, and the live chat didn't even work. I hope they don't expect me to just forget about the claim because I won't! I really need my window fixed!


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    Cycle insurance renewal with policy amendment

    I've been with them for years now and decided to renew my cycle insurance policy this year to cover two new events. Chloe was really lovely and helpful when I had to make some changes to my policy. Their customer service is top-notch!


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    Photography equipment insurance

    The customer service at this insurance company is absolutely top-notch. I accidentally ended up insuring my photography gear twice, but this lovely staff member named Anna sorted it out for me in no time. She really impressed me with how quickly and effectively she fixed the problem and went the extra mile to help me out. It's really nice to come across a company that genuinely values its customers.


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    Refund processed quickly

    I had a really good experience with this company. They accidentally charged me twice for my annual car hire excess cover, but when I contacted customer service for help, Nadine sorted it all out quickly and efficiently. She was really professional and I was impressed by how fast she resolved the issue. I will definitely be using this service again in the future.


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    Car insurance purchase

    My time dealing with this insurance company wasn't great at all. Their website had annoying pop-ups that blocked key details, like a decrease in the insured value, and I only saw this after I'd already paid. When I mentioned this, they insisted that I'd entered a lower value, which wasn't true. On top of that, their customer service wasn't helpful and seemed quick to point fingers at the customer for any problems. All in all, I'd say steer clear of this company.


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    Camera insurance switch

    Eversure were so helpful when I switched my camera insurance. The representatives really knew their stuff and guided me to pick the perfect cover for what I needed. And when I messed up the start date online, Nadine fixed it straight away without any fuss. I trust them to deal with any claims that might come up.


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    Quick and professional customer service

    I was really pleased with how fast and professional they got back to me when I sent an email about my question. Chloe was lovely and handled my query really well and politely.


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