RAC Home Insurance Reviews
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Reviews (21)
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Late arrival of technician
I had to call multiple times because each time I got different information. The technician showed up late, but once he finally got there, he provided excellent service.
Quick and efficient roadside assistance
The help I got when my car broke down was amazing. The mechanic phoned me to let me know he was on his way, then he arrived quickly and sorted out the problem with my car, all the while being very friendly and professional. He really did the company proud.
Van insurance for business
I've just bought some van insurance for my business from a local agent. But, turns out I was given the wrong information by the agent who said I was completely covered for my van for business use. It wasn't until something bad happened that I realised I wasn't covered at all. When I got in touch with the company to sort it out, they didn't seem bothered and their customer service was really bad. My experience with this company has been pretty disappointing and I wouldn't suggest their services to anyone else.
Tyre replacement service
I'm really disappointed with the tyre replacement service I received from you recently. I made a complaint and a claim over a week ago and I've followed up multiple times since then, only to be ignored and told to keep waiting. It's been very inconvenient for me as I've had to go to the garage three times and spent over an hour and a half on the phone, all for a slow puncture problem. The lack of communication and efficiency in dealing with my claim has been really frustrating. It shouldn't be this difficult to sort out a simple issue like a tyre replacement.
Home assist for car that wasn't starting
I had to use the home assist service because my car wouldn't start. The engineer, known as 1657, turned up on time and kept me informed before he arrived. He was really polite and talked through what I'd already tried to fix the problem. After checking everything, he figured out that the starter motor was broken. The service he gave was outstanding and I really appreciate his skill and professionalism. Thanks a lot.
Quick fix car repair service
I had a problem with my car and Mark from the service department was quick to identify the issue. His advice was spot on and led me to Hayselden in Barnsley the next morning, where they fixed it within an hour. I was really impressed with the speedy and efficient service provided by both Mark and the garage.
Home insurance purchase
I've just bought home insurance from this company, and I have to say, I'm really impressed with how professional and helpful they've been. Everything went really smoothly, from getting a quote to sorting out the policy. The customer service team were great - they knew their stuff and answered all my questions quickly. I feel really reassured knowing my property is insured with them.
Emergency roadside repair
Mark was an absolute angel when my car broke down on the side of the road. He didn't just ring for a tow truck, he rolled up his sleeves and managed to mend my car with some spare parts he had handy. It was proper clever of him, and he soon had me back on the road. Huge gratitude to you, Mark!
Faulty keys replacement
Even though my keys weren't fixed right away, a locksmith turned up that evening and sorted out the dodgy keys. The old key was causing a headache as my car wouldn't lock up properly and the windows kept popping open out of the blue. It was crucial for the problem to be sorted quickly, so I was relieved when they sent out a locksmith to deal with it promptly.
Emergency car assistance
My car wouldn't start, so I gave them a ring for help. The response time was really quick, and the technician who showed up was brilliant. He knew his stuff, was really helpful, and had a great attitude the whole time. I'm so grateful for the help the company gave me.
Efficient and polite service
The customer service reps and repair tech were really good, got the job done quickly and were really polite. They explained what needed to be done, and I was really happy with the service I got. Overall, a top experience with this company.
Home insurance purchase
I recently got home insurance and I must say, I was really impressed with the service I received from the company. It was easy to sort out and didn't take too long, so I managed to pick the right coverage without any hassle. The people working there knew their stuff and gave me all the details I needed to make a good choice. It made me feel confident that my home would be safe and sound with a proper insurance policy.
Car breakdown help
When my mum's car broke down, I was really scared until the RAC call centre sent someone to help us out. The bloke, Sam, was a real car whizz! He couldn't sort it there, so had to tow it to a garage. I was getting a bit jittery about what would happen next, but Sam explained everything really well. He even got us an Uber to get home. It was like being in an action film, but with a happy ending!
Car diagnosis expertise
The technician was really good, he understood what was wrong with my car from what I told him and what happened before. He paid close attention and worked out the problem properly. Because of that, my car was fixed quickly and now everything's working perfectly. It was great service!
Home insurance policy
I recently got home insurance and I must say, I'm really impressed with the customer service and expertise of the company. Ordering the policy was so easy, they took me through each step with clear information. The customer service team was really helpful in answering all my questions and making sure I got the right policy for me.
Car breakdown assistance
The bloke who came to assist with my car breakdown was absolutely brilliant. He was on time, polite, and really knew his stuff. He checked out the problem straight away, sorted it out, and even took the time to talk me through it all. I was well chuffed with the service I got and would definitely recommend them to anyone needing help.
Home insurance purchase
The company's service really let us down, to be honest. Buying home insurance was easy enough, but when we needed help, it was a struggle. It took ages to even get someone on the phone, and they kept pushing us to use their websites and apps instead. Unfortunately, trying to contact them online didn't work, so we were left stuck in tough spots. It was annoying and just wasted time, relying on the internet instead of being able to talk to someone right away was not good at all.
Efficient service
The team at this insurance company were really helpful and knowledgeable during the whole process. They kept me in the loop and were always there to answer any questions I had. When my policy was all sorted, they went through everything clearly and made sure I understood it all. Their professionalism and expertise gave me the confidence to choose them for my home insurance. I'm really happy with the service they provided and would definitely recommend them to anyone in need of reliable and trustworthy insurance cover.
Home Insurance Purchase
I have to admit, I was really impressed with the service I got when buying home insurance. Everything went really smoothly and I felt like they really listened to me and got me the right cover. The staff were so helpful and paid attention to all the little details. All in all, it was a great experience and I feel good about my choice.
Breakdown mechanic assistance
The breakdown mechanic was a real lifesaver! My car broke down suddenly and I was in a bit of a pickle. Thankfully, the mechanic turned up within an hour of me calling for help. He quickly figured out what was wrong with my car, was really professional and efficient, and gave me a thorough breakdown of the issues. His suggestion to take the car to a garage for more checks was absolutely right. I was really impressed with the service and felt so relieved to have someone dependable help me out when things got tough.
Review with most votes
RAC Insurance SAVED US !!!
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