Abbott Lyon - Overall Rating based on 20 reviews
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Engraved jewellery purchase
I recently bought a piece of jewellery with engraving from this company and I have to say I'm really impressed with the quality and service. The item I got was lovely and just like it was shown on the website. There was a small problem with the engraving that needed fixing though. I got in touch with customer service and I was really amazed at how they sorted it out so quickly. The person I spoke to was really helpful and sorry for the mistake. They arranged to send me a replacement piece without any extra cost. I was really happy with the service I got.
Replacement ring offered
I purchased a ring and the gem fell out within a month, which wasn't ideal. However, when I spoke to them online, they were really understanding and promptly replaced the ring without any fuss. Can't fault the service – it was quick and hassle-free.
Personalised bracelet repair
I bought a bracelet that was personalised a few months ago, but unfortunately, the clasp stopped working properly. I contacted customer service and they were really good. I sent them a video showing the problem, and they quickly offered me some store credit to buy another bracelet. Big thanks to Thabiso from the customer service team for making everything so easy and for giving me the store credit. I will definitely shop with them again!
Prompt resolution of order issue
I had to get in touch with customer service about a problem I had with my order and I have to say, I was really impressed with how well they helped me out. The person I talked to was super helpful and knew what they were doing, they kept me in the loop the whole time while they sorted out my issue. I really appreciate the quick response and how smoothly they dealt with everything. Thanks for your top-notch customer service!
Missing item resolution
I want to share about a problem I had with my order - an item was missing. But the good news is that customer service was really helpful! Tyrone, the guy I spoke to, sorted it out quickly by arranging a replacement to be sent. I was happy with how everything was handled, great customer service all around.
Bracelet exchange
I recently had to swap a bracelet I bought from this company and I have to say, their customer service is outstanding. I mistakenly ordered the wrong size bracelet, but when I got in touch with them via email, they replied quickly and were more than happy to exchange it for me without any trouble. Not only was the customer service excellent, but the bracelet and charm itself are truly beautiful. I am extremely happy with my whole experience.
Replacement ring
I had a problem with my ring getting tarnished, but the customer service team was absolutely brilliant! They got back to me promptly after I emailed them and were happy to send me a new ring without any hassle. It really helped turn a negative experience into a positive one. Thanks a lot!
Quick resolution of wrong item dispatch
I was really impressed with how well the customer service team at the store handled everything. There was a small problem with my order, but Emihle sorted it out quickly by sending a replacement without any bother. The service I received was top-notch and made me feel like a valued customer. I'll definitely be coming back to shop here again.
Earrings replacement
I just had to get a replacement for my earrings and let me tell you, the customer service was absolutely fantastic. I had a quick chat online, no hassle whatsoever, and they sent out the replacement with next day delivery. The earrings themselves are stunning, I couldn't be happier with how it all turned out. A massive thank you to the team!
Clover letter necklace
I got a clover letter necklace for a Christmas present, but it broke after only 2 months. The letters came off, which was disappointing as it was sentimental to me. Luckily, the customer service team was really helpful and understanding. They said they would replace the necklace, and after a month, the new one arrived. However, the same thing happened again after another 2 months. I got in touch with customer service again, feeling frustrated that the glued products didn't last long. The team were great once more, offering me store credit so I could pick a different necklace. I've chosen a different one now and I can't wait for it to arrive. Overall, the customer service team did a great job. They were quick to respond, empathetic, and did their best to fix the issue.
Replacement bracelet received
I was really pleased with the customer service I got when my bracelet broke not long after I got it as a present. I sent a picture of the problem and they didn't waste any time sending me a new one. The replacement arrived today and I am so happy with how fast and well they dealt with it. I was a bit upset when the bracelet broke, but thanks to the quick help from the customer service team, I am now really happy with how it all turned out. I would definitely recommend this company for their great customer service and top-notch products.
Custom necklaces and missing free bracelet
I've just bought two personalised necklaces and I have to say, I'm pretty happy with them. They're really lovely and seem to be good quality. However, there was supposed to be a free bracelet included with my order, but it was missing, unfortunately. I got in touch with customer service via the web chat and they were really quick to reply and sort it out. The communication and support they gave me were top-notch, and I was grateful for their help in fixing the missing item. Even though they forgot about the bracelet at first, I'm satisfied with how they handled everything in the end.
Broken jewellery
I recently had an issue with my jewellery that needed fixing, so I reached out for help through the live chat. I spoke with Sisanda, and she was so lovely and helpful. She made the whole process really simple and I felt reassured throughout. The customer service was fantastic!
Ring issue request
I had a problem with a ring I bought six months back, so I contacted the customer service team to see if they could help me out and maybe offer a discount on a new one. I was really impressed with how quickly they got back to me - just within four hours. They asked for some photos, which I sent over, and then they confirmed that a new ring would be sent out the next day in just two hours. I was really surprised by how fast and efficient they were - it was great service!
Bracelets order
I bought two bracelets from this company recently. When I received my order, one of the bracelets was faulty. I got in touch with their customer service team straight away, sending a video showing the problem. They quickly offered to replace the faulty bracelet without any delay. I was really impressed by how fast, efficient, and professional they were throughout the whole thing. This company has always been reliable and trustworthy in my experience, so I wouldn't hesitate to order from them again in the future.
Great Customer Service
Thank you very much for helping me with my problem. I really appreciate how fast and friendly everyone was when I chatted with them. Thabiso on the live chat was super helpful and made me feel like a valued customer.
Necklace Purchase
I've got this really pretty and shiny necklace that I love wearing all the time. It's never rusted on me, which is great. The chain did break once, but it was just an accident. Nothando sorted it out quickly and even sent me a brand new one. I was so happy about that!
Gold heart earrings and heart ring with initial engraved
The gold heart earrings I bought are absolutely beautiful, I really love them. They're really good quality and they look just like they did on the website. I bought a heart ring with my initial on it about a month ago and unfortunately had a problem with it. I emailed customer service about it and was really pleased to get a reply within an hour. They said they'd send me a new one straight away. I was impressed by how quickly they got back to me and how well they dealt with the issue. I'm really happy with the customer service I got and will definitely recommend this company to others. I'm already excited for my next purchase from them. Thank you!
Bracelet purchase
I recently treated myself to this amazing bracelet and I just had to share how awesome it is. It's really shiny and sparkly, and it looks so lovely on my wrist. The quality is absolutely top-notch and I wear it constantly. I enjoy showing it off to all my friends and they're always asking me where I bought it. It was such a fantastic purchase!
Disc Initial Pendant Gold
Am absolutely thrilled with my purchase and it looks stunning on..Will be ordering more thibgs from this company in the future
Review with most votes
Disc Initial Pendant Gold
Am absolutely thrilled with my purchase and it looks stunning on..Will be ordering more thibgs from this company in the future Read onBy: Sonia Szynkarski