Appliances Direct25 reviews
This score is based on 25 genuine reviews submitted via BritainReviews since 2022.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late arrival, surprisingly solid appliance
I ordered a fridge-freezer for the day before my brother moved in. I paid extra for next-day delivery because timing mattered. It didn't turn up. That set the tone. After a few calls, promises were made. Delivery would be the next available slot. It still didn't arrive. Eventually it was delivered several days late. So the service was patchy. The product itself though felt better than I'd expected. Out of the box the finish looked plain but tidy. The doors shut with a firm but not stiff snap. Shelves are metal-framed glass and feel sturdy. The freezer drawers slide smoothly, not the flappy type you sometimes get. Temperature control is straightforward. I set it to a mid position and within a few hours the fridge was noticeably colder. There was a faint hum from the compressor. Not quiet, but not noisy either — acceptable for a kitchen. I started putting food in straight away. The light inside is decent and the shelves fit bottles without odd gaps. A small surprise was how stable the lower crisper is; it doesn't wobble when you pull it out. Packaging was bulky but kept everything intact. Handling it on my own was a bit fiddly because it's heavy, so plan for help if you're moving it into place. The delivery problems left a bad taste, though. Waiting in an empty flat for days isn't something I want repeated. Customer support was confusing — different people saying different things — which added to the frustration. If you can tolerate unreliable delivery this is a solid bit of kit for the price. If timing is critical, look elsewhere or be prepared to chase them constantly. Overall, the appliance works well. The buying experience did not.
A slow and fiddly oven saga
It started with a delivery that should have been simple. I paid for two people to bring the oven to a small two‑bed flat and the driver turned up alone. He wouldn’t carry it up the stairs, so despite a dodgy back I ended up hauling it myself while keeping an eye on the kids. They also wouldn’t take the old oven even though I’d paid extra for removal, so another collection had to be booked and it only happened three days later. The oven itself looked rough. Bits of metal sticking out inside, loose screws, paint not finished properly. It felt cheap and a bit unsafe. After a couple of days use it stopped working. Appliance Direct told me they wouldn’t move until I’d contacted Hisense and got an uplift number. The first phone number they gave me was wrong, so I tracked the right one down myself. Once I had the uplift number, a replacement arrived within three days, which was the only bit that ran smoothly. Trouble was, the replacement was battered. Scratched paint, dents and a main door that doesn’t shut straight because the hinges don’t line up. Now I’m told I have to wait four days for collection, and then a refund process that can take up to five working days after that. So I’ve been nearly three weeks without an oven. I’ve spent more than I’d expected on takeaways and cold meals. I’ve had better experiences with other retailers; normally replacements arrive in better nick and collections are quicker. This felt like a chain of small failures that add up. It’s been annoying, inconvenient and a waste of time. The unit’s finish and the way it sits in the kitchen don’t inspire confidence. I’d be careful buying from them again.
Fridge/Freezer
Very Good But Use Delivery Firms That Do Not Speak In My Language Very Well (English)
Very Good But Use Delivery Firms You Cannot Understand As Their English Is Poor!
Very good, got a brillaint deal on a Samsung fridge freezer from Applience City and very happy in that respect however I found their communication to be very poor when it comes to emails I sent as they do not seem to reply?
The other thing negative is why do these company's insist on using delivery firms that do not speak in a language you cannot fully understand such as the one's that delivered my appliance.
It turns out they use a firm called BJS and you cannot understand their language. On the day of the delivery they called me to say they were on their way, straight away I could not understand their language but okay as long as I got my applience delivered in one piece then fine.
Then once the two men had arrived and were bringing in my appliance they were chatting to each other in their own language and all of a sudden one of them turned around to me and said "by the way we are allowed to speak in our own language "(Not English)" to which I replied okay fine but to be quite honest I felt rather intimidated by this and thought it was absolutley rude!
If these people are dealing with the general British English speaking public then they should dam well only speak only in English too!
For all I knew they could have been saying alsorts of horrible things about me or my house and I wouldn't have been the wiser!
Posted again because Applience City decided to flag and remove the previous review and so have forced me to change it as it was apparently racist!
Who are you to decided that this is harmful or illegal content, it's facts and freedom of speech and people need to know!
By the way my invoice number is optional so I will not be disclosing it!Nearly straightforward delivery
45–12:45 window and that they’d ring about half an hour before. By 12:45 nothing had happened. No ring, no van, no update. I rang the courier’s office and was told they’d call the crew and phone us back in ten minutes. That didn’t happen either. At 13:40 the delivery finally turned up. The crew themselves were pleasant and the actual move into the house was fine. They set it up without fuss. My gripe is the lack of communication from the courier. If you tell someone you’ll give a 30‑minute warning, do it. I’d already not taken the old machine out because it involves turning off water to the whole house, and I was waiting for that phone call. They said they’d tried to call me but I had no missed calls. So somewhere the chain failed. Overall the product and the retailer were good. The delivery experience with that particular courier was sloppy. If you’re thinking of ordering, maybe double‑check which courier they use and ask for a confirmation call earlier in the day. I’ll probably buy a larger item from the same retailer at the end of September, but I’ll be asking for clearer timings or an alternative carrier. It’s not a disaster; it just could be a lot smoother.
Not great on the delivery front
not worth relying on for urgent delivery. I paid extra for next‑day service and it simply didn’t happen, and that coloured the whole experience. I’m not saying their product is rubbish (I never got far enough with the unit to judge properly), but the way they handled — or rather didn’t handle — the delivery was poor and a bit disorganised.
Washer delivery
I bought a washer from Appliances Direct not long ago, and I have to say, I was really impressed by the service I got. The delivery guys knew their stuff and were proper professional. They couldn't actually hook up my washer because of the connection pipe, but they gave me some good tips on what to do next. I really valued their honesty and how helpful they were every step of the way.
Microwave purchase
I came across this website online and spotted a microwave that was on sale. I went ahead and placed an order without any issues, and it was delivered right on time. The delivery person even gave me a call before arriving at my house, which I thought was pretty neat.
Reconditioned appliances
I recently bought some reconditioned appliances from Appliances Direct and I must say, I was really happy with the whole experience. The website was easy to use, and I liked that I could get reconditioned machines for a better price. The whole process from buying to delivery went smoothly, and the delivery team were really helpful and professional. I'm pleased with the quality of the appliances I received and I would definitely recommend Appliances Direct to anyone looking for household items.
New dishwasher
I can't believe how amazing Appliances Direct is, honestly! They kept me informed every step of the way with my order. I was aware when they received my order and when my super cool dishwasher was dispatched. And you know what? It actually arrived two full days earlier! How awesome is that? I'm really looking forward to seeing if the dishwasher lives up to the ordering experience. I'm pretty sure it will be fantastic. From now on, Appliances Direct is my first choice for all appliance needs. Thanks a lot, Appliances Direct, you're amazing!
New BBQ purchase
I bought a new BBQ from AD and it was a breeze! The website was really easy to navigate, checkout was a breeze, and my BBQ arrived in no time at all. I was able to start BBQing on the same day - absolutely loving it!
Electric fire
I made a mistake when ordering an electric fire from Appliances Direct - I got the wrong size. Straight away, I emailed them about my error. The next day, they got back to me quickly and said I could swap it for the larger size I actually wanted, or get a refund. I went for the bigger one, and they sorted it out smoothly without changing the delivery date. They sent me a link to pay the extra cost, which made things easy. When the electric fire arrived, it was packed well and looked stunning.
Home appliance
I bought a new appliance from Appliances Direct, but it didn't show up on the day it was supposed to because of problems with the courier. I ended up having to make lots of annoying phone calls to their customer service team, and to make matters worse, their contact number is one of those expensive premium-rate lines. So not only did I have to fork out a load of cash to find out where my delivery was, but I was also really let down by how unclear they were in keeping me in the loop.
Patio heater purchase
I bought a patio heater from Appliances Direct and it was a third of the price compared to other retailers. It was really good quality too. The heater arrived right on time and I was so impressed with how good it was for the price. I'm really happy with my purchase and I'll definitely be going back to Appliances Direct for any future appliances.
Superb stainless steel appliance
The item I bought from Appliances Direct is really lovely and a great deal. It's just as good, if not better than the big green one on the market. The stainless steel finish is top-notch and really adds a sleek and modern touch to my kitchen. But, I've had to knock off a star because the delivery was a bit of a nightmare. The driver turned up without the right gear to handle a 160kg box, which ended up with the pallet breaking and the box getting damaged. I thought about rejecting the delivery because of the state of the package, but the driver couldn't lift it back onto the van. It took three of us to get it into my kitchen, which was quite a mission. Despite this hiccup, the product itself is worth every penny and I'm really pleased with my purchase.
Oven purchase
The website said delivery was free, but I ended up getting charged £14.99 for it which was a bit disappointing. Plus, they were supposed to give me a heads-up call before the delivery, but that never happened.
Large fridge freezer
I was really happy with how everything went when I ordered from this company. The website was simple to use and ordering was easy peasy. I got an email confirming my order straight away, which made me feel good. The only little thing that bugged me was that they didn't keep me updated before the delivery. They did tell me the time slot, which was useful, but it would have been nice to get a heads-up call before the delivery team turned up at my door.
Char-Broil 4 burner barbecue
I bought a Char-Broil 4 burner barbecue from this company, and I have to say, I am really impressed. I ordered it on a Saturday, and it arrived on Monday, which was quick as I live on the south coast. The delivery drivers were really polite and made sure to place the barbecue exactly where I wanted it, even though it was heavy. Ordering online was easy and straightforward, and the whole experience was fantastic. I would definitely recommend this company to anyone looking for good value and high-quality products.
Appliances Direct
I recently bought something from Appliances Direct and while the product was good value, the delivery was a big let down. I was expecting it on a Monday but it didn't turn up as promised. I got in touch with Appliances Direct and they said to wait until 9PM. The next day, Tuesday, it was still a no-show so I called them up again. They said it needed to be re-ordered and would come on Wednesday. It eventually arrived at 7PM on Wednesday, but I kept getting emails saying it was coming on Thursday. I pointed out this confusion to Appliances Direct and they dismissed it as a system issue. This whole situation wasted three days and caused unnecessary stress.
BBQ purchased
I ordered a BBQ, and less than 12 hours later it arrived. There was a small issue, but it was quickly fixed, and the BBQ and accessories are really top-notch. The service was excellent and unbeatable!
Portable air conditioner purchase
I bought a portable air conditioner from Appliances Direct recently and I was really impressed with how quickly they delivered it. Normally, you expect online orders to take a while to arrive, but Appliances Direct went above and beyond. I placed my order after 9pm and within an hour, they sent me an email saying it had been shipped, even though it was after 10pm. The next day, my portable air conditioner arrived. Appliances Direct really take their delivery times seriously. I would definitely recommend them based on my experience.
About Appliances Direct
Buying over the Internet is not a new card to play, as the Internet expands its purview, more and more people are increasingly developing the confidence to purchase over the Web which came into nascence at the close of the 20th century. Are you in search of homeware and appliance for the home? Have you got the quote for floorcare items at the local store and you are not satisfied? If you gave a confirmatory nod then continue reading. Appliances Direct is an online space that provides a vast variety and range of homewares and appliances via their e-commerce outlets. But how authentic are their products? Do they ship internationally? Is PayPal or other secure payment options available via their website? How do customers track their orders? Do they have testimonials or reviews from real clients giving credence to their bogus claims? How can an order be cancelled or changed after it has been placed? What is the duration between when the order is placed and when it arrives? We can’t say for sure but we suggest that you read honest reviews left for Appliances Direct by existing clients to get adequate answers.
About Appliances Direct
Appliances Direct was founded by Nick Glynne in 2008 as a company that retails and distributes a vast assortment of homeware, entertainment and, smart appliances from their warehouses in Huddersfield, Elland, and the East Midlands. They retail appliances manufactured by different brands. They claim to install, remove, and recycle if the need demands.
Product and services of Appliances Direct
Appliance Direct offers the following range of products in their shopping catalogue they include washing machines, washer dryers, tumble dryers, dishwashers, fridge freezer, freezers, fridges, cookers such as dual fuel cookers, electric cookers, gas cookers, LPG cookers, range cookers such as dual fuel range cookers, electric range cookers, gas range cookers, LPG convertible range cookers, and their assortment of ovens which include single ovens, double ovens, built-in ovens, built-under ovens, electric ovens, steam ovens, gas ovens, gas ovens, electric double ovens. They also supply the cooker hoods, Island hoods, canopy hoods, visor hoods, chimney, conventional hoods, ceiling hoods and others. They provide gas hobs, induction hobs, ceramic hobs, sealed plate hobs, and splashbacks. Appliance Direct also supplies sinks & taps, small appliances & floorcare, dehumidifiers & heating, TVs & home entertainment, bathrooms effects, and Mobile phones. They offer delivery services.
Compliments, complaints, and tips for Appliances Direct
Have you purchased any of their assortment of homeware and appliance in the past? If you have, let us know your thoughts about their products. Where you satisfied with the quality of the home products you purchased? Do you have submissions or reservations you might want to lodge here? Would you recommend their products to others? Did you experience bottlenecks in the course of placing your orders via their website? Give their shoes and accessories a rating, Excellent, Good, or Poor. Please, let us know by leaving an independent assessment of Appliances Direct here, as your thoughts will help put prospects on a good frame.
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Contact Information
Buy It Direct
HD2 1UA Huddersfield
United Kingdom
📧 emessage@appliancesdirect.co.uk
Categories Appliances Direct
Online shopping | Homeware Reviews & Experiences | Electronics Reviews & Experiences
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Last update: October 2025
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Review with most votes
Fridge Freezer
Do not touch this company! I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They d... Read onBy: MrsC