Appliances Direct

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Appliances Direct

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R
rob perrie
absolute joke, Beware, had a washing machine delivered, the courier dropped in right in front, it was totally smashed, i then spoke to appliance direct who said they will pick that up and replace a...Read on
T
Tatiana Timoshina
People, NEVER-EVER USE THIS COMPANY! THEY CAN'T DO THEIR JOB! THEY LIE TO THEIR CUSTOMERS! THEY DON'T CARE ABOUT THEIR ORDERS! It's the most unprofessional, hectic, disorganised and idiotic mes...Read on
T
Tatiana Timoshina
THE MOST USELESS COMPANY! THEY CAN'T DO THEIR JOB! I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess ima...Read on

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    Would buy here again
    Overall

    washing machine

    absolute joke, Beware, had a washing machine delivered, the courier dropped in right in front, it was totally smashed, i then spoke to appliance direct who said they will pick that up and replace at the same time,. well, the time of collection and delivery was between 7-10am, at 6.45 i get a call that the courier cant pick up, i have spoken to appliance direct and they said it may be picked up tomorrow, but nothing about the replacement, while they have my money, they now saying that they wont send one until they get that back, also now that washing machine is out of stock even though i was told i had one being delivered, DO NOT USE THIS COMPANY


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    Washing Machine

    People, NEVER-EVER USE THIS COMPANY!
    THEY CAN'T DO THEIR JOB! THEY LIE TO THEIR CUSTOMERS! THEY DON'T CARE ABOUT THEIR ORDERS!

    It's the most unprofessional, hectic, disorganised and idiotic mess imaginable. I have no idea how they manage to compete on the market with a service like that.

    A delivery and an installation of a new washing machine and a scrap collection of my old one took them 3 weeks and 5 attempts and eventually they failed. How more unprofessional you can get?!

    And each time I had to find a gap in my very busy schedule, cancel plans, stay home and hoard ... clothes, hoping that the company will finally fix what they've been paid for.

    1 attempt: they brought a broken machine, apologized and took it back.

    2 attempt: they brought a new washing machine and left. Somehow a note about the installation and the scrap collection was lost. So they just left a huge piece in the middle of my tiny flat, completely disrupt the space and couldn't care less. They didn't even know they customers service number.
    And this is understandable, because the customer service is absolutely useless. They keep apologizing and promising, but they have zero flexibility regardless of their own screw-ups. Eventually, I managed to book another appointment for the morning, as I couldn't stay home all day.

    3 attempt: they came to do the scrap collection. Somehow the note about the installation was lost again.
    Seriously? How one company can mess up one simple service that is claimed to be their main competence over and over again? What kind of empty-heads you have there? I was really curious how does it keep happening? Am I special or is it their usual routine? Is it one dumb person or the whole crew?
    Again talking to the useless customer service, cancelling plans, staying home, hoping that this time everything would work.

    4 attempt: they didn't turn up at all.
    They didn't even call.
    I had a chat with the useless customer service at 4pm saying that I really hope they would arrive by 6 as promised. The useless guy recommended me to call the office at 6pm, knowing that the office closes at 4.30pm. Lovely, ha? Instead of trying to fix your problem, they just get rid of you. What a brilliant and inventive way to work with an unhappy customer!

    Eventually they didn't come at all. And it was really hard for me to cancel everything and to stay home all day that day and all was for nothing. The problem wasn't not fixed, the useless customer service kept apologizing and promising, and I had to face the inevitable, cancel more plans and book out another day at home.

    5 attempt: that time I really put a lot of effort, I spoke to their Head of Customer Service, he also apologised and promised, but I hoped that this one could keep his promises. Apparently, I was wrong.
    I explained the situation and asked to book my next slot on Friday between 12pm and 3pm. Yes, I know you don't book 3-hour slots, but as you keep ... up my order, a bit of flexibility would be nice. Eventually everything was confirmed with everyone. Friday! 12-3pm!

    A day before I got a text saying that my installation would happen on Friday between 2-6pm. I didn't even bother to call. Another useless talk with completely useless people led by a useless guy. I have no doubt, if I had talked to their CEO, the order would have been messed up same way.

    On Friday they didn't turn up by 4pm. I left and didn't get any calls from them. I don't think they came.

    After that, I gave up on this horrible and useless company and called a plumbing service in London, everything was fixed next day through booking a 2-hour slot.

    On Monday I received a text from Appliances Direct, apologizing that my scrap collection (!) failed on Friday and offering to reschedule. I requested a refund. ... you, Appliances Direct!

    My conclusion: I've been seeing some bad service in my time, but Appliances Direct takes the cake. Such a horrible, unprofessional and totally useless chaos, that keeps promising and apologizing instead of just doing the ... job shouldn't be existing at all.

    I strongly recommend everyone to AVOID AS THE PLAGUE! Save your time and nerves and enjoy the benefits of using your washing machine as often as you want.


  • Ordering

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    Would buy here again
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    Washing Machine

    THE MOST USELESS COMPANY!
    THEY CAN'T DO THEIR JOB!

    I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess imaginable. All they can do is just to promise and apologize, but the job will never be done.

    The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated.
    At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day.
    And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes.
    Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning.
    After so much time on the phone with their customer service team who ensured me that now everything would be done perfectly I also believed that now all would be finally fixed. But no! The guys really came in the morning to collect the old washing machine, but the note about the installation somehow was lost again.
    Really? Seriously? It takes 3 weeks and 4 attempts to do the job which is their main expertise? I’m really curious how do they manage to survive on the market with service like this?
    I had another chat with them on the phone, they were apologizing and promising that they would get someone to fix everything on the same day by 1pm. Clearly that didn’t happen. Otherwise they promised to reschedule another visit for installation on Tuesday. So I had to wait for another 3 days and cancel my plans to sit at home for another day.
    A day before I was ensured via phone that everything is scheduled and will take place on Tuesday and eventually they just didn't turn up and didn't call.
    Additionally, when I called the office one of their team members purposefully lied to me, asking to call at 6pm and knowing that the office closes at 5. A brilliant and inventive example of work with an unhappy customer. Well done!

    And I'm sure when I call tomorrow again they will be apologizing on the phone instead of just doing the bloody job.

    I’m really curious, how did all this happen and keeps happening? Am I special or is that their usual routine? Seriously, is it just one person who keeps screwing everything up, or is that the whole team? Or maybe it's deliberate? Is that possible that a company keeps screwing up one order over and over again by accident? I have a feeling like I'm in a prank video. How much more unprofessional they can get?
    Needless to say that my record of the most incredible uselessness is broken and with the work like this they can only loose customers and gain bad word of mouth.


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