Appliances Direct - Overall Rating based on 20 reviews
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Washer delivery
I bought a washer from Appliances Direct not long ago, and I have to say, I was really impressed by the service I got. The delivery guys knew their stuff and were proper professional. They couldn't actually hook up my washer because of the connection pipe, but they gave me some good tips on what to do next. I really valued their honesty and how helpful they were every step of the way.
Microwave purchase
I came across this website online and spotted a microwave that was on sale. I went ahead and placed an order without any issues, and it was delivered right on time. The delivery person even gave me a call before arriving at my house, which I thought was pretty neat.
Reconditioned appliances
I recently bought some reconditioned appliances from Appliances Direct and I must say, I was really happy with the whole experience. The website was easy to use, and I liked that I could get reconditioned machines for a better price. The whole process from buying to delivery went smoothly, and the delivery team were really helpful and professional. I'm pleased with the quality of the appliances I received and I would definitely recommend Appliances Direct to anyone looking for household items.
New dishwasher
I can't believe how amazing Appliances Direct is, honestly! They kept me informed every step of the way with my order. I was aware when they received my order and when my super cool dishwasher was dispatched. And you know what? It actually arrived two full days earlier! How awesome is that? I'm really looking forward to seeing if the dishwasher lives up to the ordering experience. I'm pretty sure it will be fantastic. From now on, Appliances Direct is my first choice for all appliance needs. Thanks a lot, Appliances Direct, you're amazing!
New BBQ purchase
I bought a new BBQ from AD and it was a breeze! The website was really easy to navigate, checkout was a breeze, and my BBQ arrived in no time at all. I was able to start BBQing on the same day - absolutely loving it!
Electric fire
I made a mistake when ordering an electric fire from Appliances Direct - I got the wrong size. Straight away, I emailed them about my error. The next day, they got back to me quickly and said I could swap it for the larger size I actually wanted, or get a refund. I went for the bigger one, and they sorted it out smoothly without changing the delivery date. They sent me a link to pay the extra cost, which made things easy. When the electric fire arrived, it was packed well and looked stunning.
Home appliance
I bought a new appliance from Appliances Direct, but it didn't show up on the day it was supposed to because of problems with the courier. I ended up having to make lots of annoying phone calls to their customer service team, and to make matters worse, their contact number is one of those expensive premium-rate lines. So not only did I have to fork out a load of cash to find out where my delivery was, but I was also really let down by how unclear they were in keeping me in the loop.
Patio heater purchase
I bought a patio heater from Appliances Direct and it was a third of the price compared to other retailers. It was really good quality too. The heater arrived right on time and I was so impressed with how good it was for the price. I'm really happy with my purchase and I'll definitely be going back to Appliances Direct for any future appliances.
Superb stainless steel appliance
The item I bought from Appliances Direct is really lovely and a great deal. It's just as good, if not better than the big green one on the market. The stainless steel finish is top-notch and really adds a sleek and modern touch to my kitchen. But, I've had to knock off a star because the delivery was a bit of a nightmare. The driver turned up without the right gear to handle a 160kg box, which ended up with the pallet breaking and the box getting damaged. I thought about rejecting the delivery because of the state of the package, but the driver couldn't lift it back onto the van. It took three of us to get it into my kitchen, which was quite a mission. Despite this hiccup, the product itself is worth every penny and I'm really pleased with my purchase.
Oven purchase
The website said delivery was free, but I ended up getting charged £14.99 for it which was a bit disappointing. Plus, they were supposed to give me a heads-up call before the delivery, but that never happened.
Large fridge freezer
I was really happy with how everything went when I ordered from this company. The website was simple to use and ordering was easy peasy. I got an email confirming my order straight away, which made me feel good. The only little thing that bugged me was that they didn't keep me updated before the delivery. They did tell me the time slot, which was useful, but it would have been nice to get a heads-up call before the delivery team turned up at my door.
Char-Broil 4 burner barbecue
I bought a Char-Broil 4 burner barbecue from this company, and I have to say, I am really impressed. I ordered it on a Saturday, and it arrived on Monday, which was quick as I live on the south coast. The delivery drivers were really polite and made sure to place the barbecue exactly where I wanted it, even though it was heavy. Ordering online was easy and straightforward, and the whole experience was fantastic. I would definitely recommend this company to anyone looking for good value and high-quality products.
Appliances Direct
I recently bought something from Appliances Direct and while the product was good value, the delivery was a big let down. I was expecting it on a Monday but it didn't turn up as promised. I got in touch with Appliances Direct and they said to wait until 9PM. The next day, Tuesday, it was still a no-show so I called them up again. They said it needed to be re-ordered and would come on Wednesday. It eventually arrived at 7PM on Wednesday, but I kept getting emails saying it was coming on Thursday. I pointed out this confusion to Appliances Direct and they dismissed it as a system issue. This whole situation wasted three days and caused unnecessary stress.
BBQ purchased
I ordered a BBQ, and less than 12 hours later it arrived. There was a small issue, but it was quickly fixed, and the BBQ and accessories are really top-notch. The service was excellent and unbeatable!
Portable air conditioner purchase
I bought a portable air conditioner from Appliances Direct recently and I was really impressed with how quickly they delivered it. Normally, you expect online orders to take a while to arrive, but Appliances Direct went above and beyond. I placed my order after 9pm and within an hour, they sent me an email saying it had been shipped, even though it was after 10pm. The next day, my portable air conditioner arrived. Appliances Direct really take their delivery times seriously. I would definitely recommend them based on my experience.
Induction hob purchase
I've just bought an induction hob from Appliances Direct and honestly, it was such a smooth shopping experience. The website gave me all the info I needed to pick the perfect one for me. Ordering was a doddle, and it arrived super quickly without any hiccups. Top-notch service all round from Appliances Direct, they really went above and beyond.
Well-described item, next day delivery request
I bought something online and it was just like it said on the website. The ordering process was easy and quick. I ordered on a Saturday and asked for delivery the next day, except for Sunday. It arrived on Monday, in the time slot they gave me. I was really impressed with how well the product was described.
Washer purchase
I'm really pleased with my recent purchase from this place. Ordering was super easy and the communication was excellent. I was kept in the loop from start to finish and knew exactly what was happening with my order. The delivery team was the cherry on top - they were lovely, polite, and very professional.
Freezer replacement purchase
I recently got a new freezer because my old one stopped working. We found a good deal on a website, so we placed an order late on a Saturday. We were concerned about delivery because Sundays can be tricky, but we got notified on Sunday that it would be arriving on Monday. The delivery guy even phoned ahead before bringing it over, placed it in our garage, and was extremely friendly. The whole experience was smooth and fast. I'd definitely purchase from them again and recommend them to my friends.
Fridge Freezer
Do not touch this company!
I have been battling with this company since August 2022 and their faulty goods, awful customer service and general attitude absolutely stink. They do not care how they treat you. I have been told "we don't have to offer you any compensation" when I was lucky enough to get £10 for my troubles. The delivery date you choose is never honoured. The helpline is charged at 13p per minute. The respond to emails eventually. Their case managers are rude. Don't do it... go somewhere else. Even if they are cheaper, you will pay in time and costs trying to sort out their mistakes.
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Fridge Freezer
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