Black Label Grooming Reviews
The data of this company have been checked for accuracy and verified. It is safe to visit its official website. We are convinced that online transparency and security encourage all companies to verify themselves with us, so they know where one can shop trustworthily and safely. Read more
Reviews (36)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Hair styling products
As a customer who always looks for quality hair styling products, I was happy to find this grooming store. However, my experience with them was disappointing as I had problems with my order. Even though they have many great products, the poor customer service and failure to fulfil orders has left me feeling frustrated. It's a shame that a store with so much potential disappoints when it comes to providing a smooth shopping experience. I hope they can make improvements to how they operate so they can better serve their customers in the future.
Hair products
I've been using this grooming company for a while now, and I've always been happy with the hair products they offer. But my most recent purchase has left me really disappointed. I bought some hair products about a month ago, and despite trying to get in touch with them by email and phone several times, I haven't had any response. This lack of communication is just not on, and now their website is even down which has made me even more frustrated. It looks like they've closed down without warning, and I'm left out of pocket with no products to show for it. I definitely won't be buying anything from them again in the future.
Hair products
I really can't believe I fell for it again! The products are really good, but the customer service is a complete joke. Every time I place an order, I have to keep chasing them several times just to get a half-hearted reply. And let's not even talk about the delivery time - waiting up to 6 weeks! It's so annoying that even after the new CEO promised better service, nothing seems to have improved.
Beard grooming products
I ordered some beard grooming products from this company not long ago, and honestly, it's been a bit of a nightmare. I've been waiting for over a month now, and despite my best efforts to get in touch with them by phone and email, there's been no response at all. I even did some digging and found out that their accounts are overdue on Companies House. It's really disappointing because my husband is a big fan of their products and we've never had any problems with them before.
Matt clay product
I ordered a product back in July but I still haven't received it. I did get a shipping confirmation three weeks later but the website has been down. I've heard that some people are still receiving their orders. I really want this product!
Hair gel
Hey, so I've been using this hair gel for ages now and it's really great. But, mate, I ordered some more a while back and it still hasn't arrived. I've tried emailing and calling but haven't heard anything back. Do you reckon they've closed down or what? It's such a shame if they have, but they should let us know what's going on, don't you think?
hair products
So, I was really keen to grab some hair products from this one place as my hair is sort of my pride and joy, you get me? But, oh my days, they took absolutely ages to get it to me! It was seriously annoying. My son is all about these products, but honestly, waiting 3 months for delivery? And this time, they didn't even bother showing up! It's just really disappointing.
Grooming products
I bought some grooming stuff from this company not long ago, but turns out they've gone bust as of 1 August 2020. It's a shame the brand's gone under, I quite liked their products.
"Waiting Over a Month"
I've been waiting for my products for more than a month now and no one has bothered replying to my emails. Honestly, this has been the worst experience I've ever had with this company. I strongly suggest avoiding buying anything from them.
Craft clay purchase
The clay craft from this company is really amazing - no wonder everyone is talking about it. But my experience with this company has been disappointing. The delivery process is a disaster, it's clear they can't keep up with the demand. It would make more sense for them to team up with a retailer like Boots and sell in stores. This would get rid of the need for online sales, which they obviously struggle with. In general, the product is great but the company's operations definitely need some work.
Shape Paste Three Pack
I ordered this Shape Paste Three Pack but it never turned up! I waited ages, but my order never arrived. I even sent a few emails, but no one got back to me. And when I called, it just went to voicemail. I had to raise a dispute with Amex because I was so annoyed. It's a real shame because I've had good experiences with them in the past.
Excellent products, poor customer service, missing delivery
I must say, I'm really impressed with the top-notch quality of the products from this company. The grooming products I bought have totally blown me away, they're even better than I expected and I'm really happy with how they've turned out. That being said, I've had a bit of a rough time with the customer service and delivery side of things. I actually ordered my items a few months back and still haven't got them, despite trying to get in touch with the company loads of times via email and phone. It's a shame that this lack of communication and delivery problems have put a bit of a downer on an otherwise brilliant product experience.
Hair styling products
I was really interested in trying out their hair styling products because I heard so much hype about them. So, I decided to make a purchase in September 2021. But boy, was I in for a shock! They took my money straight away, but I never received the items I ordered. I tried contacting them through email several times, but never got a response. Eventually, after a few weeks, I received an email saying sorry for the delay and blaming it on low staffing. From there, it was just a never-ending stream of excuses and letdowns. They kept promising me a specific delivery date, said it was on its way, but it never showed up. This kept happening with more promises, fake tracking numbers, and lies. Do yourself a favour and steer clear of this company at all costs!
Shape paste order
I ordered 3 tubs of shape paste for next day delivery last Thursday, but it's now Wednesday and I still haven't received anything! I've tried calling and emailing customer service but haven't heard anything back. I'm really disappointed and frustrated!
Clippers that never worked
I bought these clippers, but they never worked. I tried to get in touch by calling, emailing, and writing, but I never heard back. And now I've found out they've shut down. It's such a waste of money!
Hair grooming products
I recently had an extremely frustrating experience with this grooming company. I've been a loyal customer for years, but I've had to deal with their deliveries constantly arriving late. However, my last order, which I placed in September 2022, has been the final straw for me. Despite them taking my money straight away, I still haven't received my item, even though it's now November. I've tried to get in touch with them through emails, calls, and social media messages, but I haven't had any luck. This level of incompetence and lack of care for customer service is just not acceptable.
Hair stuff
Yeah, so I ordered some hair products and only ended up receiving one out of the four items. I attempted to contact them through email, phone, and even on social media, but nobody got back to me. However, I have to say, the hair products I did receive were pretty good.
Hair products
Their website is still live, I am not sure how! Payment is taken and products are not delivered, I received many excuses and many promises, initial order was made in November 2021 it is now April 2022!! I assume it is not coming, Trading Standards should be made aware.
Craft clay and mist
I can’t rate the product as it hasn’t arrived. Absolutely awful customer service - passive aggressive emails blaming the customers, lies, no replies, lies when they reply, no answer to phone calls. I ordered November 28th and it’s Jan 12th. I’m still waiting and they won’t refund my order. Have raised dispute via PayPal and reported that trading standards. look on other review sites for the full story!
Craft Clay +
Ordered 6th of August for 48h delivery. Emailed 15th August for an update. Still not received products or even received a response. However, the money was taken out of my account shortly after I ordered.
I ordered a similar product on Amazon which came the next day... get your act together you criminal stooges.
---
EDIT: The stooges replied to an email asking for a refund. However they refused to process via email, instead listing a paid number that isn't answered. Disputed the transaction via my bank.
All this hassle for a product that can easily be substituted with something from the high street or Amazon. The actual product reviews are mediocre at best - I wish I'd checked them out first.
DO NOT ORDER.
Review with most votes
Shaver Pro
Read on