All reviews of Carole
Review about: Chiltern Oak Furniture
Bedroom set
I just bought a bedroom set from this shop and I have to say, I'm really impressed with the quality and design of the furniture. The pieces are not just trendy but also really strong, which is just what I wanted. The delivery was smooth and speedy, and I'm grateful for the effort put in to make sure my furniture arrived in perfect shape. I'd definitely suggest this shop to anyone looking for top-notch, lovely furniture for their home. I'll definitely be a repeat customer going forward.
Review about: Lemonade
Smooth claim process
I've just made a claim and I was really pleased with how straightforward the whole process was. The company really helped me out and I didn't have to deal with any unnecessary stress or bother. I was impressed by how quick and professional they were, and I would definitely suggest them to anyone in a similar situation.
Review about: House of Tents
Poly tunnel
I recently bought a poly tunnel online and I've got to say, the whole experience was a bit of a let-down. It all started off well with an easy ordering process and me paying for it without any issues. But when it came to actually getting the product, that's when the problems started. I was told it would be delivered on a Wednesday but it didn't show up, which meant I had to take time off work for nothing. I spent five days ringing up trying to find out where it was, only to be given excuses and told to wait. It was really frustrating because it felt like they weren't taking me seriously at all. It was only when I threatened to cancel my order that they started to actually do something about it. Eventually, it turned up in a pretty battered box a whole 9 days after it was meant to arrive. The lack of communication and the state it was in when it got here was really disappointing and not up to scratch.
Review about: FragranceX
Defective product
The website has loads of good info and the USPS shipping is reliable, but I'm gutted that the Eau de Perfume I bought is no good - there's no scent at all! It's like I've been sent an overpriced bottle of watered-down rubbing alcohol. Such a shame that my bottle turned out to be the dud in the batch.
Review about: DoFasting
App experience
The app was okay I suppose, but it became really annoying after a while. It did what it needed to do, but I just wasn't a fan. I stopped using it because it was unnecessary for me. One thing that really irritated me was how they didn't inform me that my subscription was due for renewal. They just charged my card without giving me a heads-up! I mean, I agreed to it initially, but it still really bothered me. So, I'm pretty unhappy with that whole situation. Hopefully, others don't find themselves in the same predicament.
Review about: Base Blu
Converse Run Star Hike shoes - Wrong color and size
I recently bought a pair of Converse Run Star Hike shoes from an online shop, but they sent me the wrong colour and size. On top of that, they charged me over $30 for international shipping, which I thought was ridiculous. The whole thing has left me feeling really annoyed and let down. The customer service and care for getting things right was seriously lacking. I'm now trying to get a refund for my order. Until this gets sorted out, I'm going to leave a 1-star review.
Review about: Eqvvs
Valentino box and sliders
I recently dealt with a customer service rep at the company about an issue with a Valentine's box and two-tone sliders I got for my daughter's birthday. The person I spoke to, let's call her Jules, was super helpful, quick to respond, and really professional the whole time.
When I raised the problems with my order to Jules, she got back to me promptly and gave me all the info I needed to return the items. Her emails were not only fast but also had a friendly and polite vibe, which made everything a lot nicer.
When I realised the refund for postage was missing, I got in touch with Jules again, and she sorted it out straight away. I was impressed by how quickly she fixed the issue and her willingness to help.
I thought the customer service from Jules was fantastic, and she's a real asset to the company. I think more businesses should aim for such a high level of service. Thanks a lot, Jules, for all your amazing help! Great job!Review about: Vendi
Cash for gold purchase
I recently used a service to sell some of my gold items for cash. Everything went really well and smoothly. The courier came the next day and picked up my items just like they said they would. I got the full amount promised in my account on the same day they received my items. I was really impressed with how professional and easy the whole process was. I would definitely recommend this service to anyone wanting to sell their gold items.
Review about: Paisie
Well made blouse, sleeves too big
The blouse is made really well and the fabric is lovely. But, the sleeves are too big and long for me. I had to use sleeve garters to keep them up, which was a bit of a hassle. I chose white because I needed that colour, but I think it would look even better in other colours.
Review about: Dekoria
Blackout blinds
The customer messaging was great, but the blackout blinds I ordered were a real let-down. They don't block out much light at all, and on top of that, they arrived damaged. I'm really not happy with the quality of the product. The customer service talked a good game, but they couldn't actually fix the problem to my liking.
Review about: Swoon Editions
Furniture order - Norfolk sofa and loveseat, Denver sofa and footstool
I just wanted to let you know that I'm really happy with most of the furniture I ordered from your company. The delivery was pretty much on time, just a small delay for one piece, but you let me know in advance, which I appreciated.
The Norfolk sofa and loveseat look fantastic in my home, even though the cushioning is a bit on the firm side. I reckon it'll soften up over time as I use them more. The Denver sofa and footstool are really comfy for chilling out and reading, but when I had a close look, I noticed that the finish isn't as smooth as the Norfolk pieces. The wood trim is a bit rougher, and the joints aren't as neat.
Overall, though, I'm pleased with the colours and materials I chose because they go well together in my home. I'd recommend asking for free swatches to make sure you get exactly what you want. Cheers!Review about: Perfume Shopping
Aftershave order
I was a bit concerned about ordering at first due to the negative comments I had seen, but I didn't encounter any issues at all. The prices were really good and the products were genuine. They kept me informed by sending emails about my order status and the delivery was surprisingly fast. I also received text messages, which I thought was pretty cool. Overall, everything was great and I will definitely be ordering from them again.
Review about: Transpennine Express
Ticket office people are nice.
The staff at the ticket office in Scarborough are really lovely and always willing to lend a hand. They're polite and give you that warm, fuzzy feeling. It's the ideal way to kick off your train journey.
Review about: The Towel Shop
Bath sheets, duvet
I recently bought some bath sheets and a duvet from this shop, and I have to say I am really happy with my purchases. Being a massage therapist, it was important for me to find the right size and colour of bath sheets, and this store had exactly what I was looking for. The quality of the products is top-notch and the prices are really good. I even found the perfect size bath sheets for my couch, which was a major plus. I also treated myself to a new duvet from their bounce back range, and it is so comfortable. The delivery was quick, which is always a bonus. I will definitely be coming back to this store for both my work and personal shopping needs. Big thanks to the team for providing such excellent products and service.
Review about: Abelini
Perfect ring for soon-to-be wife
The ring I bought from this company was just perfect for my soon-to-be wife. It came with a valuation, certification card, and was nicely packaged in a lovely box. She really adored it and kept showing it off to everyone.
Review about: Skiworld
Skiing holiday booking
I booked a skiing holiday 6 weeks ago, and in general, it was a decent experience. The place we stayed at was alright and didn't cost too much, which was what I wanted. However, there were definitely some things that could have been better. I had some trouble sorting out ski carriage through their website, so I had to ring up Customer Services. They were helpful, but it took them more than 24 hours to confirm if we could bring our skis after I'd already booked and paid for everything.
When we got to Birmingham for the check-in, it was a bit of a mess with long queues and staff moving people around instead of just opening more desks. And then when we arrived in Grenoble, it was chaotic trying to find the Skiworld rep and figure out which bus we were supposed to take. Some of the ski reps couldn't even speak basic Franglais properly at the end of the season!
To put the cherry on top, our flight back from Grenoble was delayed by 6 hours because of bad weather, and we weren't told how long the delay was going to be.
Despite all that, I might consider booking with them again, but they really need to sort out their website and how they communicate with customers. They should also work with Jet2 to make the check-in process at Birmingham a lot smoother.Review about: Fabb Furniture
Sofa purchase
I recently bought a sofa from this shop and I have to say, the help I got from the staff, Mathew and Christine, was top-notch. They were really helpful and knew their stuff, giving me great advice to help me choose the right sofa for my home. The sofa is really good quality and I am so happy with my purchase. I would definitely recommend this shop to anyone looking for high-quality furniture and fantastic customer service.
Review about: Housekeep
Housekeeper replacement, Arthur
I was a bit worried when my usual housekeeper had to cancel last minute, but Arthur really impressed me. He was so polite, practical, and hardworking, even with the unusual jobs I asked him to do. Thanks to him, my flat looks so much better now.
Review about: PatPat
Quick response from support team
The support team over at this app is just amazing. They stayed in touch with me non-stop until they sorted out my problem, and I really valued that. Big thanks for being so kind and providing top-notch customer service.
Review about: Joma Jewellery
Gold earrings
I bought a stunning pair of gold earrings from this place and I have to say, I am completely in love with them! The quality is top-notch and they really elevate any outfit I wear them with. I always get so many compliments whenever I have them on. However, it wasn't all smooth sailing. When my order arrived, I discovered that one of the earrings was missing. It was frustrating initially, but I contacted customer service and they were very quick to address and solve the problem. So, all in all, I am really pleased with my purchase and the service I got.
Review about: Just Fashion Now
Dresses and tops
I'm a customer of Just Fashion Now, and I have to say I was really disappointed with the quality of the stuff I got. The dresses and tops I bought were not at all like what was described on the website. The material seemed cheap, the stitching was a mess, and the design was nothing like what I saw online. I was so unhappy with my order and felt like I'd been tricked by the misleading ads. On top of that, trying to return and get a refund was a total nightmare - there were no clear instructions or help given. I really regret shopping with this company and wouldn't advise anyone else to do so either.
Review about: Kickgame
Recent shoe purchase
The staff at the store were really helpful and friendly, they offered to assist me with choosing my footwear. There was a wide range of shoes available, so it was easy for me to find exactly what I wanted. All in all, I had a great time shopping there.
Review about: YFood
Breakfast product with various flavors.
I was really pleased with the breakfast product I got from YFood. This was my first time getting a big order, and I have to say I was really happy with it. The 500ml bottles have lots of tasty flavours that go great with some fruit in the morning. I found out about YFood on social media and I'm really glad I did. I'll definitely keep ordering from them without any doubts.
Review about: Harkness Roses
Healthy looking rose
I bought a lovely rose as a present not long ago. When it turned up, I was happy to see how good and promising it looked. However, I can only rate it 4 stars because of the delivery. Yodel left the rose on my neighbour's doorstep instead of mine, even though I was in and could have taken it. It was disappointing and left me feeling frustrated.
Review about: Sevenstore
Cool trainers
I recently got these amazing trainers and they're absolutely amazing! I ordered them on a Friday night and you wouldn't believe it - they arrived on Sunday morning! I was so shocked by how quick they came. I'll definitely be ordering from here again, the service was top-notch.
Review about: Anatomic Shoes
Super comfy shoes
These shoes feel amazing, they're like walking on clouds! I've never worn anything so comfy on my feet. I could wear them all day without feeling any ache or pain.
Review about: Vevor
Burr coffee grinder purchase
The burr coffee grinder I bought was even better than I expected, both in terms of quality and how well it works. I'm a bit of a coffee geek, so I know how important the size of the grind is, and this grinder has given me perfect results every time. It's also priced very reasonably compared to other grinders of its standard. In general, I'm really happy with my purchase from Vevor.
Review about: Trespass
Online jacket purchase
I bought a jacket online and supposed to collect from the store. But, I ended up waiting for 10 days with no updates, so I emailed the company to find out what's up. I have to say, the service via email was top-notch. They quickly sorted out my issue and gave me all the details I needed in a very professional and efficient way. I'm grateful for the quick and useful help I got.
Review about: carwow
Smooth and successful purchase
A huge thank you to Dan Lammiman for all his help with my new car purchase. He was amazing in sorting out the issues with my private reg plate and made the whole process really easy. My wife loves the colour of the car too, so we're both really grateful to Dan for making everything so smooth.
Review about: Lamoda
Fabulous quality shoes
I recently purchased a pair of platform boots from this company and I must say they're absolutely brilliant. The quality is superb and the delivery was surprisingly quick, I was really impressed. I would definitely recommend this company to anyone in search of fashionable and high-quality footwear.
Review about: Watchmaster
Consignment delay update
I've been really frustrated with Watchmaster lately. I've tried calling and emailing them multiple times, but I've just been met with silence and no one picking up the phone. My Rolex watch has been with them on consignment since September 2022, and the lack of communication is really worrying. A good company should always keep their customers informed, especially when it comes to valuable items like this. I did get a standard response with a reference number, saying someone would contact me, but I haven't heard anything since. I really need an update on what's going on with my watch, so I hope Watchmaster can get in touch with me soon.
Review about: IndeJuice
E-liquid purchase
The customer service you get from the staff on this e-commerce site is just amazing. Their offers are top-notch, and the free next day delivery for orders over a certain amount is a brilliant bonus. I had trouble getting onto their website and got in touch for help. They were really helpful and made sure I could move around the site without any problems. Thanks to their exceptional service, I'm now a loyal customer and won't be shopping anywhere else.
Review about: Vitabiotics
Hair Vitamins
After my nasty divorce, my hair just started dropping out and getting really thin. So I thought I'd give those hair vitamins a go and stuck with them for 5 years. Honestly, my hair is now incredibly long and thick - it's like a dream from when I was a kid! It didn't happen overnight, but with a bit of patience, those vitamins have done wonders. I definitely won't be giving them up anytime soon!
Review about: ShopTo.Net
PSN top-ups purchase
They're really quick and have lots of payment options available. I trust them a lot, especially after how well they handled the PS5 pre-orders. I'd definitely recommend them to anyone looking to buy.
Review about: Coltorti
Missoni bath mat purchase
I recently bought a fancy Missoni bath mat from this amazing boutique and I have to say, the whole thing was just fantastic. The item arrived quickly and was really nicely packaged in a box, showing how much care Coltorti puts into their products. Even though it came all the way from Italy to the United States, the shipping was surprisingly fast and I got regular updates about where my package was during the whole process. This kind of communication and efficiency really makes Coltorti stand out from other online shops. Shopping with Coltorti reminded me of the upscale stores I used to go to in New York City, where every little detail is just perfect for the customer. Thank you, Coltorti, for giving me such a great shopping experience!
Review about: Alpinetrek
Outdoor gear
At first, I wasn't sure about buying from this company because of some bad reviews I'd seen, but I thought I'd give them a go. I bought some outdoor gear and was pleasantly surprised by how smooth and easy the process was. The item arrived quickly and they kept me well informed about my order. However, I had a problem with the size of the item and had to send it back. I had to contact customer service for a returns label as the link on their website wasn't working properly. Despite a small delay caused by customs due to Brexit, the company kept me updated and reassured me throughout. In the end, I got my refund without any issues. Overall, I was happy with my experience and would consider shopping with them again in the future.
Review about: Roov
Quality item at a fair price
I have to admit, I was really annoyed when my order got messed up at first. But, I have to say, I was really impressed with how the customer service team handled it. They sorted everything out quickly and effectively, which I was really thankful for. In the end, I got a great quality item at a reasonable price, so all in all, I had a good experience. I'll definitely think about using this company again next time.
Review about: fanatics-intl
Over a month waiting
What a nightmare! I totally ignored all the bad reviews and now I'm regretting it. It's been well over a month and my delivery is nowhere to be seen. I've tried getting in touch with them but it's like talking to a brick wall - absolutely no response at all. And as if that wasn't bad enough, there's been zero updates on my order. The whole thing is a complete joke of a service.
Review about: We Buy Any Phone
Phone trade-in experience
I traded in my phone with this company based on good reviews, but I was let down when they offered me less money than quoted for reasons that didn't make much sense. At first, I was annoyed by this, but I have to say that their customer service, especially Carla-Marie M, did a great job of sorting things out quickly and upping the offer to a fair price. I would advise anyone thinking of using them to make sure they really understand their "honesty policy" to avoid any unexpected surprises.
Review about: PAGAZZI
Stag antler chandelier
I was really surprised by how fast my stag antler chandelier was delivered from your company. Even though I live in a remote part of Scotland, it arrived just 3 days after ordering. The chandelier is truly stunning and has brought a touch of elegance to my home. I would definitely recommend this company for their quick delivery and top-notch products.
Review about: Bondara
Out of stock item
I ordered something that was supposed to arrive, but turned out to be out of stock and not available anymore, which was quite disappointing. It's annoying when things are listed for sale when they're not even in stock! I did get my money back quickly, but I was still left feeling let down. Also, there were no instructions or nice packaging with the items I did receive, which was a bit of a disappointment compared to other companies I've bought from.
Review about: Black Label Grooming
Shape paste order
I ordered 3 tubs of shape paste for next day delivery last Thursday, but it's now Wednesday and I still haven't received anything! I've tried calling and emailing customer service but haven't heard anything back. I'm really disappointed and frustrated!
Review about: From The Box Office
Glory Ride performance
I absolutely loved the Glory Ride performance. The performers were amazing, the orchestra was brilliant, and the songs were really clever and moving. Knowing that the story is actually based on true events made the whole experience even more powerful. The theatre had a beautiful set, great visibility, and plenty of legroom, which just added to how much I enjoyed the show. I would definitely suggest catching Glory Ride before it finishes its run.
Review about: Lovehoney
Cool stuff
Wow, this product is amazing! It came really quickly and the quality is outstanding. I'll definitely be coming back for more, can't wait to try out other items. Thanks so much!
Review about: Barker Shoes
Shoes
I recently bought a pair of shoes from this company and it's been an absolute nightmare. First off, it took ages for the shoes to turn up – well over a month. And when they finally did arrive, they were totally wrong – wrong style, wrong colour, wrong size. I was really let down and annoyed by this mistake. To make things even worse, when I got in touch with customer service to ask for a refund, they initially said no, claiming that the shoes were cheap and not worth their time. It took a lot of arguing, but they eventually agreed to refund me, with the condition that I cover the cost of returning the shoes. It's just not fair – this policy is completely unreasonable and not on. All in all, my experience with this company has been a disaster and I strongly recommend that others steer clear of buying from them.
Review about: Katie Loxton
Personalized phone bag and purse
I recently bought a personalised phone bag and purse from this shop and I have to admit I am really disappointed with the quality. After only using them occasionally for about two years, both the bag and purse are falling apart, with the purse literally falling to pieces. I don't use bags and purses very heavily, so this quick decline is surprising and not acceptable. Moreover, I have given items from this shop to others as gifts and I now regret those purchases too because of the poor quality and lack of durability. In general, I wouldn't recommend buying from this shop because the items are overpriced and don't last very long.
Review about: Blindz Online
assistance with sizing for blinds
Recently, I needed some help figuring out the right sizes for blinds because I struggle with numbers due to my dyslexia. The team at Blindz Online were really helpful and patient with me. After a bit of trial and error, we managed to get the sizes right, and I'm so happy with how the blinds look now. The delivery was quick, and the blinds are up and looking great in my home. I would definitely recommend Blindz Online for their fantastic customer service and support.
Review about: Tessabit
International order
I've just ordered some clothes from abroad and was so pleased that there were no extra import charges added, they were already included in the price. The parcel turned up in just 2 working days, quicker than I thought. The clothes were really nicely wrapped and the whole shopping experience was brill. I'll definitely be shopping with them again!
Review about: Tonies
Tonie box for over 3 years
The Tonie box has been a special favourite in our house for over three years now. It's brought so much happiness to my daughter, letting her choose what she wants to listen to and inspiring her imagination and creativity. Not only is it a great source of fun, but it's also been a handy way to help her wind down at bedtime. We recently got a Tonie designed for older kids, and it's been a big hit with my 7-year-old. However, we'd really like to see more options for this age group in the future. The Tonie library is such a brilliant idea, always keeping the content fresh and exciting for little ones. Overall, we're really happy with our Tonie box and can't wait to add more Tonies to our collection soon.
Review about: VapeSourcing
Vaporizer kit purchase
This is the second time I've got the wrong order from this website. I've been a loyal customer for a year now and never had any problems before. It's frustrating that I can't contact customer service to sort it out.
Review about: Caledonian Travel
Legoland trip
My recent trip to Legoland was an absolute nightmare. The coach driver was so rude and unhelpful, never letting us know what was happening. The journey seemed to drag on forever, and we hardly had any time at Legoland. The prices were sky-high for such a terrible day out. I definitely won't be booking with them again.
Review about: Parcel ABC
Quick and easy parcel delivery
I recently tried out this service for a parcel delivery, and I must say I was really impressed with how easy and simple the whole thing was. The website was easy to use, the booking process was straight-forward, and they kept me updated at every stage. My parcel arrived on time and in great shape. I would definitely recommend this service to anyone in need of a reliable and efficient parcel delivery option.
Review about: Johnny Loves Rosie
Personalised bag purchase
I bought a lovely personalised bag for my daughter's birthday from that shop and I'm so pleased with how everything turned out. At first, I was a bit concerned about whether it would arrive in time for her birthday, especially since I asked for it to be personalised. But when I got in touch with their customer service team by email, they were really quick to reply and very helpful. They reassured me that they would prioritise my order and make sure it got to me on time.
Review about: Alfa Travel
Criccieth June 2021
Hi went to Criccieth Wales in June. Hotel under refurbishment which we were unaware of. Lots of workman around, dust, doors left open or propped open making it even colder in the hotel, not very nice at all. No heating some of the other guests sat in their coats for their food as it was so cold. Food awful can’t even cook roast potatoes, a lot of frozen vegetables. On return the driver took a guy on the holiday and dropped him off at the train station. Made us late for the services.could not say goodbye properly to my sister, just enough time for a loo stop and get food.
The good points trips fantastic.
The waitress was also fantastic.