Black Label Grooming - Overall Rating based on 36 reviews
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Beard grooming kit
I've just bought a beard grooming kit from this grooming company, but my overall experience was quite disappointing, to be honest. The ordering process went smoothly, but my order took ages to arrive. I tried getting in touch with customer service through email and phone, but they totally ignored me. Eventually, after disputing the charge, they finally sent out a delivery, but half of the items were missing. I tried reaching out to them again, but it was useless, and my chargeback was rejected. All in all, dealing with this company was really frustrating and let me down.
Pomade purchase
I bought some pomade from this company not too long ago and I've gotta say, the product itself is really good quality. But, there were some pretty big problems with sorting out my order and getting it to me. I ordered it back in February and it didn't actually arrive until a month later. I was totally kept in the dark with no updates on what was going on with my order, which was pretty annoying to be honest. The only way I finally got a response was by messaging them on Facebook. It's a shame they didn't bother to keep their customers in the loop about these issues with processing orders.
Beard grooming products
When I first placed an order in February, it took a ridiculous 2 months to arrive, and I had to go through the hassle of filing a chargeback on my credit card. Despite this, I decided to give them a second chance, and to my surprise, my next order only took 3 weeks to arrive. My most recent order was placed on the 28th of May and the products arrived on the 4th of June. I've definitely noticed an improvement in delivery times, so I'm keeping my fingers crossed that it keeps up!
Hair gel and beard oil
I really fancied giving this hair gel and beard oil a go after seeing them online. But, when I went to order, I just couldn't get through to them at all! They didn't respond to any of my calls, emails, or voicemails. And even when I eventually placed an order, they couldn't even deliver it! It's almost as if they were trying to pull a fast one on me and get me to splash out on nothing. Honestly, the service was absolutely appalling. I'm still in shock at how poorly they treated me.
Shampoo purchase
I bought some shampoo from this shop recently and I have to admit, the product is really good quality. But I was a bit let down because the shampoo I really liked has been out of stock for months now. As a regular customer, it was disappointing not being able to get what I wanted and not hearing anything about it. That's why I had to switch back to a different brand of shampoo in the end.
Hair products purchase
I ordered some really awesome hair products from this place, but it's been over a month now and still haven't received anything. I've tried to contact them, but they're totally ignoring me. And to make matters worse, their website seems to have disappeared as well. It's just not on, mate.
Hair products order
I'm really disappointed with how this company is handling things. I ordered some hair products ages ago, been trying to get in touch for weeks now and no one's getting back to me. They still haven't sent me my order. It's a shame really because their products are so good, but their customer service is just not up to scratch. You've got to keep your customers in the loop, sort things out with refunds if needed and not just ignore them.
Beard grooming kit
I bought a beard grooming kit from this company but I still haven't got my order. I discovered that their accounts are overdue on the Company House section of the Gov website. It's really frustrating because I have no way of reaching out to them to find out what's happening with my order. I'm really disappointed with the lack of professionalism and customer service from this company.
Hair products order
I ordered some hair products from this place, but they never arrived! I tried getting in touch with them, but they never replied. I also checked the tracking information, and it showed that Royal Mail never received my package. What's going on there? In the end, I had to contact my bank to get my money refunded because they weren't responding at all. Even after that, they still didn't reach out to me. Are they even still operational?
Recent purchase missing item
I've been a loyal customer of this grooming company for quite a while now, and I've always been happy with what I've received until recently. My latest order was missing an item, and no matter how many times I've tried to get in touch with them, I haven't heard back. It seems like I'm not the only one having this problem, as I've come across many similar reviews. It's disappointing to see that they're not active on social media, their phone line is dead, and they're late with their latest accounts. It looks like they're either in serious trouble or have already shut down. It's not right for a company to keep accepting orders they can't fulfil, it's not just bad practice but it also opens them up to legal trouble. I'd advise others to be careful when ordering from them, given their current situation.
My haircut appointment
Oh, I was really looking forward to my haircut, but it ended up being a nightmare. The salon messed up my appointment time, so I had to wait for ages. The stylist was so rude and didn't even listen to what I asked for. I'm stuck with this lopsided haircut now, absolutely hate it. Definitely won't be going back there!
Haircare products purchased
I bought some haircare stuff from this shop not long ago, but it was a bit of a let-down, to be honest. I had to wait ages before I got a message about some custom charges that needed paying. After sorting that out, I had to wait even longer for my order to turn up. When it finally did arrive, the box was all smashed up and all the bottles inside were broken and leaking. I tried contacting customer service a few times with proof of the damage, but they never got back to me. It's really disappointing to see such poor care and customer service.
Hair products purchase
I recently bought some hair products from this place and I have to say, the products themselves are really good. However, I've been having a lot of problems with the delivery service. It's been going on for almost a year now and it's been so frustrating that I ended up cancelling my bank card to stop the subscription. I've tried getting in touch with them through Facebook, email, and even by phone, but I haven't had any response at all. And to make matters worse, my last delivery didn't even arrive, so I'm left out of pocket. It's safe to say, I won't be using their services again.
Hair styling products
As a customer who always looks for quality hair styling products, I was happy to find this grooming store. However, my experience with them was disappointing as I had problems with my order. Even though they have many great products, the poor customer service and failure to fulfil orders has left me feeling frustrated. It's a shame that a store with so much potential disappoints when it comes to providing a smooth shopping experience. I hope they can make improvements to how they operate so they can better serve their customers in the future.
Hair products
I've been using this grooming company for a while now, and I've always been happy with the hair products they offer. But my most recent purchase has left me really disappointed. I bought some hair products about a month ago, and despite trying to get in touch with them by email and phone several times, I haven't had any response. This lack of communication is just not on, and now their website is even down which has made me even more frustrated. It looks like they've closed down without warning, and I'm left out of pocket with no products to show for it. I definitely won't be buying anything from them again in the future.
Hair products
I really can't believe I fell for it again! The products are really good, but the customer service is a complete joke. Every time I place an order, I have to keep chasing them several times just to get a half-hearted reply. And let's not even talk about the delivery time - waiting up to 6 weeks! It's so annoying that even after the new CEO promised better service, nothing seems to have improved.
Beard grooming products
I ordered some beard grooming products from this company not long ago, and honestly, it's been a bit of a nightmare. I've been waiting for over a month now, and despite my best efforts to get in touch with them by phone and email, there's been no response at all. I even did some digging and found out that their accounts are overdue on Companies House. It's really disappointing because my husband is a big fan of their products and we've never had any problems with them before.
Matt clay product
I ordered a product back in July but I still haven't received it. I did get a shipping confirmation three weeks later but the website has been down. I've heard that some people are still receiving their orders. I really want this product!
Hair gel
Hey, so I've been using this hair gel for ages now and it's really great. But, mate, I ordered some more a while back and it still hasn't arrived. I've tried emailing and calling but haven't heard anything back. Do you reckon they've closed down or what? It's such a shame if they have, but they should let us know what's going on, don't you think?
hair products
So, I was really keen to grab some hair products from this one place as my hair is sort of my pride and joy, you get me? But, oh my days, they took absolutely ages to get it to me! It was seriously annoying. My son is all about these products, but honestly, waiting 3 months for delivery? And this time, they didn't even bother showing up! It's just really disappointing.
Review with most votes
Shaver Pro
Unable to describe as they never delivered the product I purchased. Professional order acknowledgement but don't let this fool you. Don't risk giving them your money as the lik... Read onBy: Peter Thomas