Blue Tomato37 reviews
This score is based on 37 genuine reviews submitted via BritainReviews since 2018.
Featured Reviews
Reviews (37)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Snowboard boots purchase
I bought some snowboard boots from this company not long ago, but I still haven't got them. I've tried getting in touch with customer service a few times, but they haven't replied to my emails. I asked for proof that the delivery was made, but I've not heard anything back. It's really frustrating to pay for something and not get it in the end.
Snowboarding gear
I bought some snowboarding gear online not long ago and was chuffed to see they had loads of top-notch stuff to choose from. They also had older season items at discounted prices, which was a bonus. My order arrived on time and was packaged in a sustainable way, which is important to customers like me who care about the environment.
Thrasher shirt purchase with defects
I bought a Thrasher shirt from Blue Tomato for my holiday and it had a few issues, but I didn't have time to send it back. The customer service team was great and they gave me a good discount to keep it instead. I was really impressed with how they were willing to do more to make sure I was happy.
Snowboard purchase with discount
So, I found this amazing deal on a snowboard at Blue Tomato, with a 40% discount, only for my order to be cancelled because the product was no longer in stock. But get this - the size I wanted was still available on the website, just with a smaller discount. Can you believe it? I sent them an email, challenging them to honour the original discount on a different size snowboard. And you know what? They came through and sorted it out, giving me back the price difference. I have to say, I was pleasantly surprised by how it all worked out. Come Monday, I'll have my new board, and I couldn't be more excited!
Snowboard equipment
I love how the company supports radical sports scenes and styles, it creates a real sense of community and creative expression. The laid-back vibe of the business makes you feel at home, almost like you're part of the family. The way they treat their customers really shows this mentality, it makes shopping enjoyable and personal. Even though my recent purchase took a bit longer to arrive, it didn't bother me too much because the whole experience was really good.
Wetsuit purchase
I'd been hunting everywhere for this specific wetsuit online and just couldn't find it anywhere in the UK in the colour I wanted. When I stumbled upon this website, I was a bit unsure because of the mix of reviews, but I took a chance and placed an order. To my surprise, it arrived a day earlier than expected and was exactly what I had chosen in terms of size and colour. Before I made my order, I got in touch with customer service to check the sizing and they responded quickly and were really helpful. Overall, my experience with this website was really good and I would definitely think about ordering from them again in the future.
Ski gear purchase
I recently bought some ski gear from this company, and I have to say, I was really impressed with the whole shopping experience. The ordering process was smooth, and I could easily track my order status. Even though one item was missing from their warehouse when I ordered, they quickly sent it separately without any extra charge. I was really pleased with their prompt communication about this.
Returning the items was just as easy, they got back to their warehouse on time and I got a refund the next day like a flash. Their customer service is top-notch.
I also visited one of their shops in Innsbruck and the staff there were so helpful and quick to answer all my questions. It really added to my already great experience with the company.
In conclusion, I would highly recommend this company for their amazing service, smooth processes, and supportive staff.Nike SB vertebrae purchase
I really wanted to grab a pair of those Nike SB vertebrae sneakers, but ran into a small problem when I found out they were sold out. Thankfully, the store team sorted it out super fast by finding another pair and sending them out to me within a day. The customer service was excellent, with the team responding quickly and being really helpful. I'll definitely be coming back to this store for future purchases.
Parka jacket purchase
I wasn't sure about getting a parka jacket for such a good price, especially since the shop was in Europe. But I thought, why not, they take Amex. And I'm really pleased I did. I thought there might be customs fees or that it would take ages to arrive, but it actually got here quicker than things I've ordered from the UK before. I ordered it on Sunday night and it was here by Wednesday with no extra costs. The customer service was fantastic, and I'm absolutely chuffed with my new jacket. It's top quality and fits like a glove.
Three shirts
I bought three shirts, but one of them shrunk in the wash after only one wear, so I can't even use it now. I attempted to return another shirt right away, but it took ages - more than two weeks - to get my money back, and to top it off, they refunded me less than what I originally paid. The online service is incredibly slow as well, it's such a hassle.
Burton glooves
Worst company ever. They sold me 2 pairs of gloves that arrived with tiny fingers, they refused to cover return costs so it cost me £10 to return,. then they claimed they never arrived and refused to refund me. I have lost £80 shopping here and customer service offered no help at all. Dont shop here!
I bought a Snowboard Helmet and Snowboard Goggles
Worst customer service ever experienced, no help or suggestions from anyone in the company.
I ordered a snowboard helmet- and some glasses for a 6 month working experience as a snowboard instructor in Japan. (Order nr:)
On the website they promise 2-4 delivery days, and today, two weeks after I got my order-confirmation, I haven't received anything regarding my order. The equipment is needed for my work, and I'm pretty devastated now, that I'm most likely to leave without the gear I wish to wear.
I tried to write, I tried to call, and I was promised you would call back the same day I finally got in touch with you, and you left me with nothing, no matter whom I talked to. None of you would take responsibility for the mistakes that were made and instead, you ask me to contact another Blue Tomato store- again without any luck or answer... You haven't even offered me any form of refund or return. You don't answer back on my emails. and you didn't want to cooperate, when I offered to pay for express delivery, although I think that's the least YOU can do as a big company like Blue Tomato. And now that I see all the other bad reviews on your company, I really regret to have put my faith and money in company like yours, where customers and service obviously don't mean anything.Snowboard Gear
Beware if you buy from this company and live in the UK. Not clear that the returns are to be sent to Austria, which costs an absolute fortune. Not an easy process either. Needs to be clearer on the site that returns are to Europe. Terrible Customer service. Not helpful at all. AVOID!
Snowboard boots
Ordered some boots which arrived in a reasonable timeframe. The problem started when I found out that the boots are 1/2 too small and I wanted to return them. I filled out all return documents, clearly added the necessary customs documentation and Blue Tomato didnt accept the package. They kept moving me from one support person to another for a few weeks bein unclear what the issue was. Then the package finally arrived back at my place in California. They continue blaming me for something, even it is not clear what. Never again.
Thrasher long sleevr T and sweatshirt
I ordered a long sleeve T and a Thrasher sweatshirt. Turned up late but followed by an email offering me a 10EUR voucher for the delay. Then the problem started. The sweatshirt had a peculiar hole on the front. It was about an inch long but had all the connecting threads intact, (hard to describe in words). I took photos and sent an email asking how to proceed with a return. The reply was shocking.
' From the photo we can not say that the damage was there when the sweater came to you, it could be that the damage happened while you wore the hoodie.
We can offer you a 20,00 EUR voucher for your next purchase with us with no minimum order value or expiration date. PLease let us know if that would be ok for you.'
I said I wasn't interested in a voucher, just a replacement. Then they started asking for tags etc. to initiate the return. I no longer had the tags. Why this would matter is beyond me as the item isn't saleable. Now they're asking me to pay return postage and they will see what Thrasher can do.
Customer service is bad at best.Shoes for wife's birthday - have never arrived!
I placed my order on 7th January and have still not seen the product as it has still not been delivered. DPD claim that it being returned to Europe. Blue Tomato refuse to issue a refund until the product is back with them.
A total rip-off!Good product
Very selected items of fashions Blue Tomato is selling .
I had very few experiences with this shop. One Patagonia Jacket and Van shoes received after 3 days of booking recently.
Delivery was not on time but we're good as specified . Color and apparel of Patagonia is really up to the mark but van shoes was not as per my expectations. But when I see what I paid for, this is better of course not good.
Delivery is also free above 40 pounds which is very much simple as most of the great products are more then minimum requirements for free delivery.
About Blue Tomato
Dresses, shorts, tops and other summer clothes can look great, but they are not enough when the snow begins to fall, the days get shorter and the weather gets colder. But where can you get some fashionable jackets, coats and other outfits to shelter you from the rain, wind, hail and other harsh weather conditions? One shop that might provide what you are looking for is Blue Tomato. But what will the quality of their winter apparel be? Will their clothes really be thick and insulated enough to keep you warm? And what is to be expected from Blue Tomato’s delivery service and customer service? One way to find unbiased answers to these questions is by reading reviews left by real customers of this winter clothes supplier. Their opinions, remarks, comments, experiences and ratings can show you what shopping at Blue Tomato is really like, so you can make your own decision to visit Blue Tomato yourself or pass the opportunity.
About Blue Tomato
Blue Tomato is a shop that sells clothes. The company was founded by Gerfried Schuller, a European snowboard champion. He established a Blue Tomato school in 1988. Later, he started Blue Tomato as a garage sale, “Gerry’s Garage”. The success of the endeavour turned it into a fully-fletched company. Blue Tomato calls itself a leading store for apparel such as winter sports clothing, trends sports clothing, snowwear outfits and streetwear fashion. They aim at fashion for dynamic peoples with style. Their shop contains all sorts of collections. For men, they offer jackets, shorts, hoodies, sweatshirts, boardshorts, technical underwear, pants, bandanas, beanies, shirts, t-shirts, streetwear and snowear. For women, they offer jeans, t-shirts, bikinis, sweatshirts, dresses, bandanas, technical underwear, pants, jackets, hoodies and streetwear jackets. Their collection of shoes contains sandals, winter boots, sneakers, runners, high tops, shoe laces, winter shoes and other footwear. They also offer accessories such as gloves, goggles, skate shoes, headphones, socks, caps, watches, action cams, sunglasses, jewellery, bags, trolleys, backpacks, travel bags etc. Besides clothes, they also offer some sports equipment such freeski equipment, ski poles, freeride snowboards, ski helmets, surfboards, longboard wheels, skateboard decks, board bags, lycras, rash vests, avalanche transceivers, touring backpacks, stand up paddles, splitboards, wetsuits, ski boots, touring skis, protective gear and many more. Their brands include Pizza Skateboards, Santa Cruz, Fjällräven, Naketano, Doughnut, adidas, Nike, Puma, Vans Shoes, Converse etc.
Services of Blue Tomato
The streetwear clothes, sports equipment and other items displayed by Blue Tomato can be ordered online. Their delivery service can send any item right to your home. There is also a customer service willing to help you out whenever you need some assistance.
Complaints, Compliments and Tips for Blue Tomato
We welcome every opinion. Therefore, we would like to know what you think of Blue Tomato. How warm and fashionable are their clothes, in your opinion? Was it easy to purchase a snowboard or pair of skis from their website? Did you have to wait long for your dress or winter jacket to arrive? And what do you think of their customer service department? Please write your own review and tell us what you really think of Blue Tomato.
Will the jackets and other winter outfits keep you warm? Read customer reviews about their streetwear, winter sports clothes and sports equipment.
Bonus!
📊 How did Blue Tomato shine for you?
Contact Information
Categories Blue Tomato
Online shopping | Fashion Reviews & Experiences | Sport & Outdoor Reviews & Experiences
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Good product
Very selected items of fashions Blue Tomato is selling . I had very few experiences with this shop. One Patagonia Jacket and Van shoes received after 3 days of booking recently... Read onBy: Joel