Blue Tomato - Overall Rating based on 26 reviews
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Fast delivery, great customer service
I got my order really quickly, it only took 3 days with express delivery. The customer service was really quick at getting back to me with answers to my questions. Blue Tomato has definitely earned a place in my list of online shops that I trust.
Shoes, chat help, quick delivery
I bought some new shoes and they are amazing! The customer service was excellent, and they provided me with all the information I needed. The shoes arrived really fast and they fit perfectly. I absolutely love them!
Skateboard deck and accessories
I recently bought a skateboard deck and some accessories from an online store. I have to say, I was really disappointed with how long it took for my order to arrive. It was meant to be delivered by the 30th of May, but it's nearly a week later now and I still haven't received it. What's worse is that I haven't even got an email to explain the delay. As a customer, I think it's important to keep people informed about their orders, especially when they're running behind schedule. The lack of communication has left me feeling frustrated and unsure about when my stuff will actually turn up. As for the products themselves, I can't fault them - they seem to be really good quality. But the whole buying experience has been ruined by the slow delivery service.
Snowboard boots
I bought some snowboard boots but the other items I ordered didn't arrive. The customer service team hasn't been very helpful, and it's been over a month with no refund despite numerous attempts to sort it out. This is definitely a scam, so I advise against making a purchase.
Transparent and trustworthy user experience
I had a really good experience ordering from this company. It was easy to browse their website, the ordering process was simple, payment felt safe, tracking worked well, and the delivery was quick. The return policy was clear too, with no hassle. What really drew me to this company was their wide range of products and the discount vouchers available, which made my purchase even better. I hope they keep improving their services to gain more loyal customers in the future.
Cool shirt
I bought this great shirt online and it was supposed to arrive in 2-4 days. Can you believe it? The days went by and I received an email with a delivery date, only for them to cancel it later. So frustrating! They gave another date, but the shirt still hasn't arrived. Then they claimed they tried to deliver it, but that was a lie. Finally, Fed X delivered it today and handed it to a stranger I don't even know. I still don't have my shirt. Blue Tomato, please stop using Fed X, they always mess up!
Snowboard gear
I just bought some snowboard gear from your site and wanted to say the whole process was really smooth and easy to follow. The prices were competitive and I managed to snag some good deals on what I needed. The service I got was top-notch, no problems at all. My stuff turned up quickly and in great shape. All in all, I'm really pleased with how it all went down shopping on your website.
New backpack for cheap
I came across another backpack that meant a lot to me, but I managed to leave it at a hospital. The great thing is, I found a similar one at Blue Tomato and it was much cheaper! It only took 3 days for it to arrive and I was absolutely thrilled when it finally came.
Snowboard boiler suit purchase
The service at this place is absolutely fantastic! I got myself a snowboard boiler suit which turned out to be too large, but sorting out the return was so easy. There were no sneaky charges for shipping internationally or sending it back, and they were really prompt in giving me a return label when I asked for one. The replacement suit arrived in just 5 days, and I'm over the moon with the clothing and the whole shopping experience.
Snowboard boots purchase
I bought some snowboard boots from this company not long ago, but I still haven't got them. I've tried getting in touch with customer service a few times, but they haven't replied to my emails. I asked for proof that the delivery was made, but I've not heard anything back. It's really frustrating to pay for something and not get it in the end.
Snowboarding gear
I bought some snowboarding gear online not long ago and was chuffed to see they had loads of top-notch stuff to choose from. They also had older season items at discounted prices, which was a bonus. My order arrived on time and was packaged in a sustainable way, which is important to customers like me who care about the environment.
Thrasher shirt purchase with defects
I bought a Thrasher shirt from Blue Tomato for my holiday and it had a few issues, but I didn't have time to send it back. The customer service team was great and they gave me a good discount to keep it instead. I was really impressed with how they were willing to do more to make sure I was happy.
Snowboard purchase with discount
So, I found this amazing deal on a snowboard at Blue Tomato, with a 40% discount, only for my order to be cancelled because the product was no longer in stock. But get this - the size I wanted was still available on the website, just with a smaller discount. Can you believe it? I sent them an email, challenging them to honour the original discount on a different size snowboard. And you know what? They came through and sorted it out, giving me back the price difference. I have to say, I was pleasantly surprised by how it all worked out. Come Monday, I'll have my new board, and I couldn't be more excited!
Snowboard equipment
I love how the company supports radical sports scenes and styles, it creates a real sense of community and creative expression. The laid-back vibe of the business makes you feel at home, almost like you're part of the family. The way they treat their customers really shows this mentality, it makes shopping enjoyable and personal. Even though my recent purchase took a bit longer to arrive, it didn't bother me too much because the whole experience was really good.
Wetsuit purchase
I'd been hunting everywhere for this specific wetsuit online and just couldn't find it anywhere in the UK in the colour I wanted. When I stumbled upon this website, I was a bit unsure because of the mix of reviews, but I took a chance and placed an order. To my surprise, it arrived a day earlier than expected and was exactly what I had chosen in terms of size and colour. Before I made my order, I got in touch with customer service to check the sizing and they responded quickly and were really helpful. Overall, my experience with this website was really good and I would definitely think about ordering from them again in the future.
Ski gear purchase
I recently bought some ski gear from this company, and I have to say, I was really impressed with the whole shopping experience. The ordering process was smooth, and I could easily track my order status. Even though one item was missing from their warehouse when I ordered, they quickly sent it separately without any extra charge. I was really pleased with their prompt communication about this.
Returning the items was just as easy, they got back to their warehouse on time and I got a refund the next day like a flash. Their customer service is top-notch.
I also visited one of their shops in Innsbruck and the staff there were so helpful and quick to answer all my questions. It really added to my already great experience with the company.
In conclusion, I would highly recommend this company for their amazing service, smooth processes, and supportive staff.Nike SB vertebrae purchase
I really wanted to grab a pair of those Nike SB vertebrae sneakers, but ran into a small problem when I found out they were sold out. Thankfully, the store team sorted it out super fast by finding another pair and sending them out to me within a day. The customer service was excellent, with the team responding quickly and being really helpful. I'll definitely be coming back to this store for future purchases.
Parka jacket purchase
I wasn't sure about getting a parka jacket for such a good price, especially since the shop was in Europe. But I thought, why not, they take Amex. And I'm really pleased I did. I thought there might be customs fees or that it would take ages to arrive, but it actually got here quicker than things I've ordered from the UK before. I ordered it on Sunday night and it was here by Wednesday with no extra costs. The customer service was fantastic, and I'm absolutely chuffed with my new jacket. It's top quality and fits like a glove.
Three shirts
I bought three shirts, but one of them shrunk in the wash after only one wear, so I can't even use it now. I attempted to return another shirt right away, but it took ages - more than two weeks - to get my money back, and to top it off, they refunded me less than what I originally paid. The online service is incredibly slow as well, it's such a hassle.
Burton glooves
Worst company ever. They sold me 2 pairs of gloves that arrived with tiny fingers, they refused to cover return costs so it cost me £10 to return,. then they claimed they never arrived and refused to refund me. I have lost £80 shopping here and customer service offered no help at all. Dont shop here!
Review with most votes
Good product
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