BlueFin Fitness Reviews
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Quick response to queries
I was really impressed with the customer service over at BlueFin Fitness. They got back to me super quickly when I had questions about my order, which was great. But then I was a bit let down by the delivery options they had on offer. I put in my order on the 9th, only to find out that the earliest delivery slot they had available was on the 19th. It was a bit frustrating because during checkout, I didn't even get the chance to pick a delivery date myself. Instead, I had to sit tight and wait for the delivery company to get in touch with me about when they could drop it off. It's just not very convenient not being able to choose when my order will arrive.
Exercise bike pedal replacement
My exercise bike had been a regular part of my workout routine for over 4 years, but recently one of the pedals broke off from all the use. At first, I was worried that I'd have to buy a whole new bike. However, when I got in touch with customer services, they quickly asked for my order details and sent me a new pedal with no fuss. I was really impressed by how efficient and helpful they were. It's not often you come across such great customer support these days, so my experience with the brand was really positive. I highly recommend their products not just for their quality but also for the amazing customer service that comes with them.
Bluefin Curv 2.0 purchased on eBay
I bought a Bluefin Curv 2.0 on eBay which was supposed to be 'new', but when it arrived, it had a few issues and was clearly not put together right. It was a bit of a struggle trying to follow the diagrams in the online manual, but the customer support team from the company really helped me out. Even though they didn't have the part diagram I needed in a good quality image at first, they made the effort to get it for me in just a few days. Their help meant I could get the parts I needed and fix the machine. If they had better online resources from the beginning, I would have given them a 5-star rating!
Fitness Watch Tracker
I had a problem with my fitness watch tracker recently as the remote wasn't working properly. So, I contacted customer service, and I have to say, they were brilliant! The person I spoke to knew their stuff and fixed the issue straight away. They realised a replacement was necessary and sent it out promptly. I got the new one a few days after I called, and I was really impressed with how smoothly everything was dealt with. Now I can track my fitness goals again without any problems, all thanks to the fantastic customer service from this company.
Vibrating plate replacement
I've been using my vibrating plate twice a day for nearly a year, and it suddenly started making some strange noises. I got in touch with the company, and they were fantastic at helping me get a replacement. Special thanks to Jake for going the extra mile to make sure I was looked after!
Kick Lite treadmill purchase
I've just got myself the Kick Lite treadmill and I have to say, it's a cracking piece of kit for anyone a bit tight on space. It's ideal for a brisk walk or a gentle jog, which is great for those wanting to keep fit at home without it taking over the whole place. I'm really happy with how well it works and the quality of the treadmill.
Rowing machine repair
When I accidentally messed up my rowing machine by letting the belt slip back into the mechanism, I thought I was in trouble. But then I spoke to Emma & Sophie from customer service and they were really helpful! They sent me instructions on how to fix it, and even though they recommended getting a professional to sort it out, I decided to give it a go myself. And you know what? I managed to fix it! It was like a miracle, and now my rowing machine is working again. I'm so grateful to Bluefin for their awesome help!
Rowing machine purchase
I recently bought a rowing machine and I'm thrilled with it! I purchased it online and the whole process was super easy. When it arrived, I couldn't wait to see it. The packaging was really good quality and the machine itself was even better than I expected. It was a great deal, even on sale - I would have been happy to pay full price. Putting it together was a breeze, it only took me thirty minutes. I'm new to rowing but it feels really smooth, I reckon someone with more experience would absolutely love it.
Rowing machine
I've just bought a rowing machine and been using it every day for the last three weeks. It's a solid machine that was easy to put together and copes well with my tough workouts. I wanted to make sure I could keep using it without any problems, so I ordered some spare parts for the bits that get the most wear and tear. Kenzie from customer service was really helpful in finding the right parts for me and arranging the delivery. The service was excellent, and I'd definitely buy from this company again.
Epilator and treadmill purchase
I bought an epilator recently and it's been a game-changer for me. After that, I went ahead and got myself a treadmill too. I'm really looking forward to giving it a go. There was a little hiccup with the delivery, but when I got in touch with customer service, they gave me a thorough explanation, which I found really helpful. I've already told two others about this company, and they've both bought stuff too. All in all, I can't fault my experience with them.
Kick Lite purchase
The Customer Service team were absolutely fantastic throughout the whole process. They were really helpful and attentive, helping me out with buying my Kick Lite and answering all my questions. It's great to come across a team that truly cares about the customer's experience.
Exceptional customer service
I was really impressed with how attentive and supportive the company was. They always got back to me quickly and helped me out whenever I had questions or needed assistance. It was so nice to see such great customer service. I would definitely buy from them again in the future.
Expensive vibration plate
I bought a pricey vibration plate from this place back in 2021, which supposedly had a lifetime warranty on the motor parts. I was so annoyed when it stopped working just a few months after the warranty ended. I tried to fix it myself but had no luck. I contacted them, sent a video, and to my surprise, they agreed to replace it even though the warranty had expired. The replacement arrived today, and I have to say, their customer service has really impressed me.
Treadmill purchase
I recently bought a treadmill and I'm really let down by it. The quality is really poor, with lots of parts breaking after hardly any use. I've spent ages trying to fix it, which is really annoying and takes up so much time. The tablet holder keeps dropping the tablet and the wheel runners are badly made too. I'd recommend not getting this product and to check out other brands instead.
Rowing machine order
I ordered a rowing machine but the delivery got delayed. When it eventually arrived, some parts were missing so I couldn't put it together. I had to keep contacting customer service to get those missing parts. And even after assembling it, I found out that the display wasn't working properly. The customer service reps were polite but didn't really do much to help; I had to keep hounding them for updates. Finally, they've admitted that the display they sent was faulty, so now they're sending a replacement. This whole experience has shown a lack of quality in QA, logistics, and shipping.
Crosstrainer purchase
I recently bought a crosstrainer from this store and let me tell you, it was a complete nightmare. The thing started squeaking on the first day, and dealing with customer service was a total pain. We had to go through the trouble of packing it up and the inconvenience of having it picked up. To make matters worse, the company that picked it up didn't even return it to them for a whole 10 days. And you know what? They won't even consider giving me back my £299 until they have it back in their hands. They say they've processed the refund, but I'm still waiting for it to show up in my bank account. The shoddy customer service really leaves a lot to be desired. Honestly, I wouldn't recommend buying from them at all. Maybe you'll be lucky and get a working product, but if not, good luck with their dreadful returns process.
Cyclette
Just bought a exercise bike and it's brilliant! Been hitting it every day and it's really enjoyable. Setting it up was a breeze, proper sturdy piece of kit. Had a small problem with it, but got in touch with customer service and they were so helpful, got it sorted out in no time. Would definitely recommend it to all my mates!
Exercise bike purchase
I bought an exercise bike from your store not long ago, and I'm sad to say it arrived damaged. I had to wait for months for a replacement to be sent, but when it finally arrived, it was a different model that wasn't suitable for me. I've sent several emails to customer service, but haven't heard back from them. I couldn't find a customer service number on your website, so it's been tricky trying to sort out these problems quickly.
purchased treadmill with missing parts
I'm really disappointed with the treadmill I bought from your company. I paid extra for quick delivery on a certain day, but when I opened the box, I found that all the screws and assembly parts were missing. This meant I couldn't even use the machine. It was a really bad start for me as a new customer. Luckily, Jake from customer service helped me out, but now I have to wait a few more days to get the parts I need.
Review with most votes
Rowing machine
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