LightInTheBox Reviews

: 18
17% Would buy here again

Spotlight: What are our customers saying?
Write a review

V
Vanda coul
I bought a dress for a wedding,looked lovely on the model,it arrived quickly but when it came there was no label on the dress,no invoice and to behinest it looked like a reject,the buttons on a ang...Read on
A
Andy O'BRIEN
Good quality considering the price. Arrived within 2 weeks which is what they said. Appears better quality than ordering from Amaz which is a bit hit and miss. They also have an amazing range, far ...Read on
S
Sophia
I liked this shop..Almost everything were attracting me while on their website. Like super market where I select computer keyboard,mugs, screw driver set, and clothing in sale. Probably this was ...Read on
S
S F
Be weary, this is a foreign company with no UK site. The company advertised shoes in UK sizes and when received the items were too small and also the quality of the shoes were very poor compared to...Read on
W
W Quick
Ordered 3 tops marked as cotton on the website. When they arrived they were all Polyester. I can’t wear Polyester so tried to return them. They would not confirm they would pay my shipping costs wh...Read on

Reviews (18)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A dress for a wedding

    I bought a dress for a wedding,looked lovely on the model,it arrived quickly but when it came there was no label on the dress,no invoice and to behinest it looked like a reject,the buttons on a angle because it doesnt sit right on the shoulders and the back which is sewn to the bit of floral dress just tight and uneven in places just a real mess,at £38 in total i thought i would get a lovely dress i asked to return it which they offered a slight refund but to keep the dress,i said return,they said no return lable and i would have to send it back to china and pay between $10/40 , really making it hard to return,its fit for the dustbin..why on earth do i want to keep a dress that look like kids had put it together that is misshapen,very disappointed and money that i need to rebuy another dress somewhere else within 2 weeks i will never buy from here again


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Several items of clothing

    Good quality considering the price. Arrived within 2 weeks which is what they said. Appears better quality than ordering from Amaz which is a bit hit and miss. They also have an amazing range, far broader then any other single supplier I come across. I not had to return anything yet, so cant say how that works. Placed my 2nd order now and waiting on that.
    When I placed an order here, I also placed and order on UltaMod... & I am still waiting for that, a month later.....
    But these guys deliver as advertised.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Wonderful place for shopping

    I liked this shop..Almost everything were attracting me while on their website.
    Like super market where I select computer keyboard,mugs, screw driver set, and clothing in sale.
    Probably this was my biggest shopping online from this LTB shop.
    Great experience, wonderful collection.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Shoes

    Be weary, this is a foreign company with no UK site. The company advertised shoes in UK sizes and when received the items were too small and also the quality of the shoes were very poor compared to an equivalent priced shoes that can be purchased here in the UK.
    When I asked to return for a full refund which they said I would be eligible to do if I was not happy with the goods, they offered partial refunds and discounts against future purchases with them. When I declined they asked me to return the shoes to China by registered post - which costs a fortune. I never agreed to this clause and it was not made known anywhere during the purchase process. Had this been made known I would never have purchased.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    3 tops

    Ordered 3 tops marked as cotton on the website. When they arrived they were all Polyester. I can’t wear Polyester so tried to return them. They would not confirm they would pay my shipping costs which could be anything up to £40. They weren’t going to pay the total amount I’d paid (£80.27) so I could potentially only have received a refund of less than half that. I went on holiday for a week and because I was away and didn’t respond to another of their ridiculous emails within 7 days they closed the ticket. They won’t respond to me now. I’m left with 3 tops I can’t wear and I’m out of pocket £80.27. I will never order from them again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Linen Shorts and Pant

    Worst quality product I ever brought online
    Spend £15 GBP on shorts and £22 on pants, extremely ... quality. Not even worth wearing once. Said linen but has 5% linen, that's it. You get such clothes on extremely cheap UK outdoor markets for £5. Don't buy from if you are looking for quality clothes.

    Look at reviews, all good reviews are one from "invited" and all volunteer reviews are average or poor rating wise.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    T shirts

    I ordered several T-shirts . I made sure to look at their size chart.
    They have come up really small.
    I am trying to return for refund. The system is a minefield you keep going round in circles. Would never buy from them again😤


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jacket

    Poor quality product and horrendous customer service
    The item was sent was too small - by at least 2-3 sizes! The quality was extremely poor - considering the price!
    Once I reported the problem, they offered a 10% refund against a future purchase and asked me to post it to China at my own expense!
    Then I received an email promising that it will be sorted - only to receive - after many days - exactly the same response as before, except this time they wanted me to accept a 30% discount against a future purchase if I return the item!
    What a joke!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Smart Watch

    Will never buy again .Product arrived 3 weeks after ordering. Will not answer e mails as to the product being faulty. The only communication is for you to close your Pay-Pal complaint for them to negotiate directly. Once thats done you hear no more from them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Christmas Shirt

    Shirt arrived late and the sleeves were far to short and the fit was not good, neither the quality. Tried to return the product for a refund but was told it had to be returned to China, yes ... China, not great customer service the company is all about money and it should state that any returns need to go back to China that way I don't think anyone would use this company at all. Do yourself a favour and unsubscribe and forget you ever looked at this appalling company. Don't forget were covid started!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    footfall shirts

    All seemingly OK, stung for insurance on the postage. No option. Clever photography
    boys football shirts. Top dollar, market stool quality. Very disappointed. james


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Christmas Jumper

    I’ve tried to get a refund on a Christmas jumper I purchased from them, but even logging into my account it won’t accept my e-mail address of the refund request.
    The Jumper itself is of poor quality material, far to big for the size described, it feel and look horrible on. I don't think the picture and the actual garment are the same as the picture one looks decent, hence the ordering. and the one in real life is such a disappointment. Also, their returns policy stinks, they are quite happy to take payment immediately and then you state it takes 2 to 6 weeks for a refund. Never again will I shop with them again. Also it is impossible to leave a negative review as everything gets filtered before going onto their site. I am beyond disappointed

    I had the same problem, paid £25 for a shirt sleeves were 10mm to short wanted a full refund ended up excepting £11.40. Returning the shirt to China was a joke no office based in the UK. Dreadful service please stay away, looks good on the website but if you need a refund be warned it does not come cheap .


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Boots

    AVOID!! Lousy product, horrendous returns policy!

    Ordered some boots on line that looked great, the product that arrived as a poor imitation! Bad stitching and materials, plus the slouchy boots did not slouch!

    I should have checked earlier but there is no genuine returns policy, you have to pay for the return to China, which is probably the value of the refund. The offer you gradually increasing %ages of money back as either credit, or vouchers. After one experience of them I would never shop with them again so I went for the final offer of 40% refund (voucher offer was 60%). They did not refund the postage.

    So for an overall outlay of £56 (£45 boots and pricey postage), I got to keep the scandalously poor boots and £18 cash

    Just AVOID! The products look nothing like the pictures and you’ll never see most of your money back!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    LightintheBox

    Horrible service, and they insist on photos before getting on with a refund, which I cannot manage, with my phone, just now.
    The shop is not UK friendly,in my opinion because the sizing is geared towards small and petite.
    I'm waiting for my refund, and if they keep insisting on a photo, I'll have to go to RESOLVER.
    I really wish I had not bothered with them.


Others also viewed