LightInTheBox45 reviews
This score is based on 45 genuine reviews submitted via BritainReviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Good fit, annoying returns
the site’s return page was long, I printed it out to be sure, packed and labelled it myself and had to pay postage. They suggested I keep it for half a refund but I couldn’t wear it, so I posted it back and am waiting for the credit. Customer service replied quickly when I asked and asked for the tracking number, which I sent today. All in all I’m glad one fit so well, but the returns side needs simplifying.
Sofa sceptic turned fan
the build feels better than the pictures suggested. Do I love the gamified bits? Not really. I might delete the app after a few orders unless I can switch that stuff off. Overall, pretty pleased.
Sew surprisingly good
I didn't expect much from an online bargain but ended up pleasantly floored. The frock has long sleeves and a clever cut — my local dressmaker actually stopped mid-seam to ask where I'd bought it, which felt funny because she usually only raves about the expensive gowns she makes. She ran her hands over the fabric and said it was proper good quality, so that felt like a stamp of approval. The parcel came in a plastic bag inside a box, folded like any order, and I braced for creases; it popped back into shape, which was a nice surprise. The website is easy to use, although their replies were a bit slow at first and then quicker later. Overall a decent find for the price; I’d buy again and recommend if you’re tired of over-priced local tailoring.
Unexpectedly reliable find
There I was, halfway through a boring Sunday scroll when a mate sent me a link — thought "yeah right" at first, a bit sceptical — but kept poking around. I’ll admit I worried about cut and fit, especially with overseas shops, yet the size charts here actually did their job. I kept checking customer photos and reviews, and that helped more than you’d expect; I ordered knowing roughly what to expect, not blind. The real standout for me is those detailed measurements — saved me from a couple of awkward returns and meant pieces fit properly almost every time. Prices are easy on the wallet and the styles aren’t shabby either, they’re quite current, which was a pleasant surprise. Delivery can be slow occasionally, that’s the one niggle, but it’s usually clear why and the wait has mostly been worth it. I first tried them after seeing a friend’s haul on Instagram and I’ve been back a few times since. So yep, started doubtful, ended properly pleased — would love a loyalty perk or cheaper shipping one day, mind.
Not what the photos promised
I wouldn’t buy these dresses again. I ordered three long dresses for summer weekends and a couple of low-key work events, thinking they’d be smart and modern — but they arrived looking like cheap nightwear, honestly. The colours and panel joins on the website looked like separate fabric pieces; in reality it’s a flimsy seersucker-type material with printed colour blocks. Feels thin and a bit plasticky, not the cotton weight I expected — so they hang wrong and look tired rather than chic. I tried one on at home to see if maybe it would pass for casual wear, but no, I felt out of place and returned it to the pile. The return process was the other problem: I was told I could send them back to an overseas warehouse but there’s no return label, and postage would cost more than the item itself — so I kept them and accepted a tiny voucher, less than a pound each. Bit rubbish. I’ll probably donate the lot; can’t face wearing them. Service wasn’t helpful on the returns and the value-for-money is poor, even if delivery was fairly quick. A shame, because the cut and idea might have worked if the materials matched the images. Wouldn’t recommend for everyday wear if you expect decent fabric or accurate photos.
Little thing, big smile
I was halfway through making my morning tea when the parcel arrived. It was smaller than I’d imagined but heavier, with a nice weight to it. The finish is smooth. It sits on my desk now, looking oddly proud between the laptop and a stack of bills. I use it every day — nudging it when I need to clear my head, or as a cheeky paperweight when the wind from the window gets silly. It feels solid, not cheap, and the photo on the site was a fair match to the real thing.
Ordering was a bit of a muddle at first. A bigger batch didn’t show up and I felt my stomach drop. Phone numbers were useless. Then I logged into the big site and, to my surprise, they replied within 24 hours. The rep apologised and actually kept checking in. They opened a support ticket and sent updates. Time zones made things a touch slow, but they were consistent. That reassured me.
The site search is quirky — sometimes you search for a pencil and a scooter pops up. It’s odd, and I reckon their algorithm needs a tweak. Still, the pictures are good and browsing is straightforward enough. Promotional emails were annoyingly on point though — they kept showing things from my wishlist, which was strangely handy rather than creepy.
All in all I’m pleased. The item feels great in daily use, customer service tried to sort things out, and the little surprises along the way made it more interesting than a bland online buy.Pretty dress, painful process — useful lesson
the dresses look great online but I wouldn’t trust them if you need anything on a deadline. I needed a bridesmaid dress for an out-of-town wedding (sister’s wedding, big deal) and thought I’d try somewhere a bit trendier than the usual shops. Ordered a standard size on 26 July for an event on 22 August and that’s where the problems started. Despite choosing a standard size, the order somehow needed custom measurements, and every reply from them took ages — literally one email every day or so — which meant the whole thing dragged on. No phone number to sort it out quickly, just slow back-and-forth email. I tried to cancel and get a refund when it became obvious it wouldn’t arrive in time, but they said no. I even offered to pay for faster shipping but there wasn’t an expedited option, only regular US Post. The dress finally turned up 21 August, too late to press or tailor, so it was useless for the wedding. After a week of polite but useless exchanges I gave up and bought the same dress on Amazon where returns are actually straightforward. Frustrating but at least I learned to be careful next time.
Party costume
I recently purchased a party outfit from this shop, and it was really great! The Nevada Historical Society in Reno is throwing a huge 120th Anniversary bash, and I wanted to look my best. My husband also got his outfit from the same place, and he looked really stylish. There were so many choices available, it was difficult to decide on just one!
Shirts, Size guide
I really liked all the different shirts they had on the website, but I just wish they had a size guide. It would have been so useful to know if the shirts are true to size or run a bit big or small. That way, I could have made sure I ordered the right size and not have to deal with returning stuff.
Deceptive shipping timelines
I've recently bought something from this website and to be honest, it's been a bit of a nightmare. The shipping times were way off and the costs ended up being a lot more than I expected. Even though it's been 12 days since I ordered, my stuff still hasn't been sent out. Overall, it's been really annoying and disappointing. And to top it off, when I tried to speak to customer service about it, they weren't very helpful at all - just made things even more difficult.
First purchase - Shirts
My first purchase was some shirts and I have to say, they look amazing! The prices were really good, so I had high hopes that what I got would match the pictures. But I was so let down when the shirts arrived. The colours were different, the fabric felt really cheap, and the sizes were all wrong. It was such a disappointment and definitely not what I was expecting from the website. I wouldn't recommend buying clothes from there unless you're ready for a big letdown.
3XL shirt
I loved the website, it was so easy to use and I got my order really quickly! But oh dear, they sent me a 2XL instead of the 3XL I actually ordered. I'm hoping they'll get it sorted out sharpish and send me the right size. Once they do that, I'll definitely update my rating.
Stylish shirt purchase
I absolutely love this shirt from LightInTheBox! I decided to give it a try just to see how their sizes match up to what I usually wear in the UK, and I must say I was really pleased to find that they fit perfectly. The quality of the shirt is top-notch, and considering the price, it's a real bargain. The design is really cool and different, which I think is great. I was so impressed that I've already purchased another one and I can definitely see myself getting more in the future. It looks like I've discovered a new favourite place for trendy and budget-friendly clothes.
cool clothes
I got some really cool clothes from this place recently and I was absolutely chuffed with what I got! The quality was top-notch and the clothes looked exactly like they did in the pictures. I've shopped here before and it's always been amazing!
First purchase
I recently decided to go for it and make my first purchase with this company. I was a bit unsure initially, not really sure what to expect. However, I have to admit that it's been going well. The ordering process was easy and simple, and I got regular updates on my order status. The service was great, with quick responses to my questions. In terms of pricing, I thought the products were reasonably priced, especially given the quality. And lastly, delivery was fast and trouble-free. Overall, I'm really happy with my first experience with this company and will definitely think about ordering again in the future.
New Customer Excited
I'm new to this website, and I must say I'm really impressed. The site is easy to get around and the products look really good quality. It was so easy to find what I was looking for and the prices are great too. Checking out was a piece of cake, no issues at all.
Colourful and Easy Shopping Experience
The selection of products on this website is really impressive. I managed to find exactly what I wanted with loads of different colours to pick from. Browsing through their range was easy, no technical hiccups at all. It was a great shopping experience, and I'll definitely come back for more stuff in the future.
Fast shipping, great quality items
Honestly, I have to admit that my experience with this online store was really good. The delivery came quickly, the stuff I got was top-notch, and I didn't face any problems. The bargains were brilliant, and I'm really pleased with what I bought. All in all, it was a nice surprise.
Sandals purchase
I bought some sandals from this website recently and I was really impressed with the range they had available. Browsing the website was a piece of cake, and I quickly found just what I was after. But then I hit a bit of a snag with my account because I forgot I already had one set up with a password. I got in touch with their customer service team and they were super helpful in sorting out my login drama. All in all, my shopping experience was great.
Unique clothing options
I was really impressed by all the cool clothes they had on the website. The designs and colours were so unique, I couldn't find anything like them in the shops near me. It's definitely a great place to shop if you're looking for something a bit different to add to your wardrobe.
About LightInTheBox
We all love stores that have everything, don’t we? They save us a lot of time. We don’t have to hop from store to store; if it’s a physical one or from one website address to the other turning to different pages of our jotter to find where we wrote each website’s list. We can just get everything we want from gendered clothing to unisex ones, clothes for the children, phone accessories, and lots more. Business hubs such as these also make excellent places to find Christmas presents.
An online e-commerce platform like the one just described would be LightInTheBox. However, before making the decision to do business with this brand, you might want to ask the questions; Are they a great place to shop? Do they have Xmas offerings? Is customer support impeccable? The best way to get answers to these questions is by reading the reviews of previous customers. Reviews can help you discover what you missed from skimming through a business’s website.
About LightInTheBox
Light in the box is a retail company that provides customers access to different ranges of goods. They are a global retail company that delivers goods directly to customers around the world. The business has physical locations in three major countries in the world; The United States, China and the United Kingdom. The company was founded in 2007 and therefore has some experience in the retail market. The company is listed on the New York Stock Exchange.
Products and Services of LightInTheBox
This company sells different categories of products that are consumer-oriented. They sell clothes for women, men, and kids. They sell clothing accessories, and they even sell things based on their functions; you will find clothes for wedding events, sports and other outdoor activities. Other than fabrics, LightInTheBox sells electronic devices and their accessories.
LightInTheBox offers customers a chance to be in business with them with their affiliate program. Every valid purchase a potential customer makes using your channel will be compensated with a commission. They promise to give affiliate partners the tools to help them channel traffic to LightInTheBox through them. There is no percentage mentioned for how much the commission is worth, but they do claim it will be based on the amount of the purchase. LightInTheBox defines a valid purchase as one made where the customer did not seek a refund, make a return or cancellation.
LightInTheBox has a reward program. Every customer who creates an account on their business platform is automatically enrolled in the program. Customers are said to be able to get rewards of 1% of the amount paid for a product if they pay in full.
Customers can return items they’ve found unsatisfactory, and the company also allow customers to cancel their orders.
Complaints, Compliments and Tips for LightInTheBox
Do you have nice things to say about the service of this business? Or were you dissatisfied by the entire process? You can always let others know of the shortcomings of a company as it is a helpful metric for new customers. This can come in the form of a compliment, complaint, or basic helpful tips to engage with the company better. You can leave feedback on our independent review platform; BritainReviews.
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Categories LightInTheBox
Online shopping | Fashion Reviews & Experiences | Children & Baby Reviews & Experiences | Homeware Reviews & Experiences | Electronics Reviews & Experiences | Multimedia & Subscriptions Reviews & Experiences | Office, Hobby & Party Reviews & Experiences | Pet Shops Reviews & Experiences
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Last update: November 2025
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Review with most votes
Wonderful place for shopping
I liked this shop..Almost everything were attracting me while on their website. Like super market where I select computer keyboard,mugs, screw driver set, and clothing in sale.... Read onBy: Sophia