Bonanza Reviews
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Reviews (21)
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Online selling platform
Bonanza is honestly a top-notch online selling platform that has totally surpassed my expectations in every way. The customer service team is amazingly quick to respond and always deals with urgent matters straight away. If I ever do come across a problem, it's sorted out swiftly and professionally. The fees for selling on the platform are fair, and you only pay up after you've made a sale - which is a brilliant incentive for sellers. Not to mention, the range of buyers on Bonanza is diverse and active, which leads to successful sales and great interactions. In the whole eight years I've been using it, I've only had one issue - showing just how reliable and effective Bonanza is. Plus, being promoted on Google Shopping has really increased traffic to my store and boosted my sales. I used to sell 2-3 items a month, but now I'm selling 2-3 items and more every week - a massive achievement for me. It's safe to say I'm a very happy and satisfied seller on Bonanza.
Dissatisfied customer feedback
I had a really interesting experience at this shop recently as a customer. I was pretty surprised when, almost a month after my purchase was marked as delivered, a buyer claimed they hadn't received their package. Can you believe it? Instead of contacting us to talk about it, they just posted a 1-star review saying the package might be lost by the USPS. What a cheek! They even suggested the order wasn't worth looking into. But you know what? We had proof from the USPS tracker showing the package was delivered. So much for their doubts! Luckily, Judy from the staff was amazing and quickly sorted out the unfair feedback. Huge props to her for being so professional and efficient!
Positive customer service experience
I had a great experience with Bonanza's customer service recently. Unlike some other websites, they offer the option to contact support via email or webform, and they were really quick to respond. I asked a question and got a helpful reply within a day or two, which was great. The support team was able to answer all my questions, fix a problem I had, and even help with communication between buyers and sellers. It's not often you find such dedicated and helpful customer service, and I was really impressed by how much they helped. Well done to Bonanza for going the extra mile to make sure customers are happy!
Online sales
I took my furniture business online on the Bonanza marketplace and I have experienced increase in sales within the period that I am very thankful I took the decision as well as being thankful to Bonanza for creating such a good platform for business owners to bring on their wares for sale. Before, I was having sales draught that I could stay in 30 days and make only two sales or a little above but with my business now on Bonanza, I make as much as 15 sales or more within the same 30 days. I totally recommend to others who are interested in experiencing increase in sales in their businesses.
Cute earrings
Oh my gosh, I was so looking forward to ordering these adorable earrings from this site, but it turned out to be a complete disaster! I placed my order on April 26th and then I later requested tracking information. Instead of receiving the tracking details, I got this strange email apologising for the delay due to a high volume of orders. Then, a couple of days afterwards, I received another email stating that the seller had been banned and there was a possibility that I wouldn't receive my earrings. Can you believe it? I had to open a claim with PayPal and I still haven't heard anything back. It's already May 8th, how long does it take?! I've had similar issues with Amazon sellers, but at least Amazon was able to resolve it. I definitely won't be shopping here again.
Bed purchase
I've got the bed now and it looks absolutely amazing! There was a slight problem with it not fitting properly at first, but the owner arranged for someone to come and sort it out within just 4 days, even during the bank holiday weekend. I was really impressed with the quality, and the delivery service was great too. The gentlemen who delivered the bed were very polite. I would definitely recommend this place and will think about buying from here again in the future, maybe for my son's bed next time.
First order experience
The platform is really easy to use and navigate, but it does seem to be more focused on American sellers. The support team is great and they usually get back to you within 2 days, which is helpful. However, as a seller from outside the USA, some of the settings can be a bit confusing. Our first order arrived in just a week, which was a pleasant surprise considering where we are located. It would be nice to see some changes made to better accommodate international sellers down the line.
Cutting Tool Solutions
Hey everyone! I recently purchased some cutting tools from Bonanza and I have to say, it was a pretty cool experience. The website layout is a bit unique compared to others, but it's easy to navigate and use. The customer service team was really friendly and helpful whenever I needed assistance. Good customer service is definitely essential for us shoppers, don't you think? I've also sold items on platforms like eBay, but I highly suggest giving Bonanza a try as well.
Baseball cap
I got this really cool baseball cap from here. It fits perfectly and looks amazing when I wear it to the park with my mates. The colour is ace and the quality is top-notch. I absolutely love it!
Hard Drive for Mac
I bought a new hard drive for my Mac from Bonanza not long ago, but the seller ended up sending me something totally different. It was clearly low-quality and unusable. When I asked for a refund and offered to send it back myself, they said no. I then tried to get help from Bonanza, but they couldn't solve the problem. It was a really disappointing situation, to be honest.
App question
I was really looking forward to joining this website because my friends said it was great. But when I asked a simple question about their app for sellers, they completely ignored me! Can you believe that? All I wanted to know was if they had an app, and they couldn't even bother to answer me properly. If they can't handle a basic question, how can I rely on them to give me good service when I buy something? They're nothing but scammers!
Disappointing sales
My recent sales on Bonanza have been really disappointing. Even though I've been trying to use SEO and Google shopping to get more visibility, the results just haven't been great. I'm not seeing the same success as before and it's really frustrating.
Vintage typewriter
I've been selling on Bonanza for more than 8 years now, and I've always made sure to keep my listings top-notch to maintain my top-rated status. But recently, my experience on the platform has been pretty baffling and frustrating. Suddenly, out of nowhere, my whole account got shut down with no proper explanation. I tried reaching out to customer service for some answers, but all I got were unclear responses with no real reasons for why my account was terminated like that. The lack of transparency and communication has really left me feeling lost, let down, and pretty furious.
Fake Biotin Purchase
So, I bought this product thinking it was Biotin, but turns out it's from China! I ended up injecting it and it was really painful. The lab I sent it to couldn't even identify what it was, definitely not Biotin. Such a disappointment!
Clothing purchase
I really used to enjoy shopping on this platform, but lately it's been a complete nightmare for sellers like me. The new shipping policy is just ridiculous. They're making us buy shipping labels directly from the platform at a higher price, and then slapping an extra $2 tax on each label. It's a never-ending cycle of fees and taxes that we can't get away from. And who ends up paying for all these extra costs? That's right, us buyers! So get ready to fork out more for everything you buy.<br><br>It's so disappointing because Bonanza used to be a trustworthy and fair place for sellers to sell their stuff. Now it feels like they're squeezing us dry just to make a sale. As a frustrated seller, I had to speak out about my disappointment and warn potential buyers about the sneaky fees they might face.
Online purchase disappointment
My experience with Bonanza was really disappointing. I placed my first order with them, but then found out that my item was actually being shipped from a third-party seller. To top it off, Bonanza told me they don't work with that seller anymore, so I had to sort out any problems by myself. This lack of help and responsibility is not okay and doesn't make Bonanza look good at all.
Refunded purchase
I had a dreadful experience with this company. I waited for more than a month for my order to come, and then the seller just vanished and wouldn't reply to my messages. I had to open a dispute with PayPal to get my money back, which was really annoying and stressful. It wouldn't have been so bad if the seller had just kept in touch with me.
Booth set up and product listing
I recently set up a stall and added a few products to the platform. But the next day, I had trouble logging in as I kept getting kicked out whenever I tried to access my account. When I contacted customer service, they said they couldn't get into my account and recommended trying a different platform. It was really frustrating, and I just hope no one else has to deal with this issue in the future.
Review with most votes
Refunded purchase
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