All reviews of Victoria
Review about: Direct Ferries
Quick and easy booking
Booking my ticket was really easy, they gave me all the details I needed on prices and times. But, when I wanted to switch to a later time for my journey, it wasn't allowed even though I picked the option where you can get a refund. It was a bit annoying and they could have told me about this better.
Review about: LifePoints
Problem with the application
I had a bit of trouble with the app the other day, couldn't get into my account and it left me feeling pretty annoyed. But, I have to give a shoutout to the Support Team at this company, they were brilliant. They were so quick to respond and really went out of their way to fix the problem. Even though I was annoyed at first, their ongoing help and eagerness to assist actually ended up turning my bad experience around. I really value their hard work and felt like they were really taking my problem seriously. Big thank you to the Support Team for all their amazing help.
Review about: Nkuku
Glass vase purchase
I wasn't sure at first about ordering a glass vase from this company, but I have to admit I was really pleased with how well it was wrapped up for delivery and how quickly it arrived. The website was simple to use and made ordering a doddle. When the vase turned up, it was flawless - no problems at all. I've got to say, I'm really impressed with how well-made and stunning it looks. I wouldn't hesitate to recommend this company to anyone else.
Review about: Alamo
Car rental purchase at Alamo
I reserved my car hire without paying in advance, and I was able to pay when I picked it up at the airport. The whole process was quick and well-organised when I got there, with the staff being really helpful without being too pushy about selling add-ons. When I returned the car, the guy, Tom O'Donnell, was friendly and efficiently made sure everything was sorted so I could return the car quickly and catch my flight on time.
Review about: John Fowler Holidays
Holiday at a holiday park in St Ives
My family and I recently had a fantastic two-week holiday at a holiday park in St Ives. We've been going there for many years now, and it always lives up to our expectations. This year, we noticed a big improvement in how well-kept and tidy the park was. The park's beautiful natural setting, with cottages scattered among an old English wood, looked even better with the addition of flower beds and the great work done by the diligent staff. We were pleasantly surprised to see that the bungalow we had reserved had been upgraded and refurbished, making our stay even more enjoyable. We're already excited for next year and have already booked a stay for 2024.
Review about: Lemonade
Quick and straightforward transaction
The transaction went really smoothly and easily. I found it great that they didn't use any complicated language, so it was easy for me to understand. But, gotta say, I didn't like how the AI spoke to me so informally. I prefer a more traditional approach.
Review about: Chic Me
Sizing issues with two items
I recently bought some stuff from this online shop and I'm really let down. The things I ordered didn't fit properly, so I had to go through the hassle of sending them back. Dealing with customer service throughout this ordeal has been awful. Despite trying multiple times, I haven't been able to get a proper return label. The link they sent me was just a load of random characters that went nowhere. On top of that, they said they would take £5 out of my refund for shipping costs, which I think is totally unfair. All in all, my time with this shop has been a massive letdown and I won't be shopping with them again.
Review about: Gooseberry Intimates
Surprise gift for partner
I recently bought a lovely surprise gift for my partner before our honeymoon and I was really pleased with how great it was. The fabric was soft and luxurious, and the design was elegant and flattering. My partner absolutely loved it and felt really beautiful wearing it. I was impressed by how well-made it was and the attention to detail. I'll definitely be buying more stuff from them in the future.
Review about: Calzedonia
Recently purchased items
I bought something from this company not too long ago and honestly, I was a bit worried at the start. They didn't send me an email to confirm that they had sent out my order, so I was a bit stressed about whether it would show up on time. But, to my surprise, it arrived in the post just a couple of days later. I was really pleased and impressed with both the company and the stuff I got.
Review about: High Street TV
Customer Service Experience
I recently had the pleasure of dealing with the customer service team at this company and I have to say, I was really impressed. They replied to my emails quickly and the staff were all really helpful. My experience was fantastic overall. It's nice to come across a company that really cares about making their customers happy and goes the extra mile to make sure everything runs smoothly. I would definitely recommend their customer service to anyone who needs help.
Review about: Devola
Patio Heaters
I recently bought some Patio Heaters from this company, but I'm having a bit of trouble with their customer service. I've had an issue with the product, and even though I've tried to get some help, it seems like they don't want to own up to it. They keep telling me to go back to the original retailer, Amazon. I think the problem could be fixed quite easily, but the fact that they're not interested in helping and not communicating well is really disappointing. I'm still waiting to hear back from them, and the wait is getting on my nerves.
Review about: funnyfuzzy
Car seat cover
I was so looking forward to getting my car seat cover from funnyfuzzy because it looked amazing on their website. But when it arrived, I was really let down by the quality. The material was so thin and the cover definitely wasn't as non-slip as they claimed. I felt like I'd just thrown my money away on something that didn't match up to what I'd hoped for. By contrast, the car seat cover I got from Amazon before was way better quality even though it was too big for my car.
Review about: Alyve
Sleep and energy improvement
Ever since I started buying from this company, I've really noticed a big difference in how well I sleep and how much energy I have during the day. It's only been a month since I started using their products, but I don't feel that post-lunch tiredness anymore that always used to slow me down before. I wake up feeling so much better and ready to go, with a real spring in my step. I can honestly say that if you want to boost your sleep and energy, this company is definitely worth checking out.
Review about: My Picture
Custom canvas print
I recently bought a personalised canvas print from this company and I have to say, I was really impressed with how well they kept in touch with me during the whole process. They made sure to let me know what was happening every step of the way, from when my order was confirmed to when it was sent out for delivery. The print itself was stunning, and my daughter adores it. I would definitely recommend this company to anyone after top-notch prints. Their service was outstanding, they definitely deserve more than just a 5-star rating.
Review about: Ergonomic Design
Vanity unit and sink purchase
I bought a vanity unit and sink from this store recently and I must say, I am really happy with how everything went. Ordering was easy and I got exactly what I needed without any hassle. The delivery was on time and the packaging kept everything safe and sound. The delivery driver was really helpful and made sure to help me bring everything inside. The products are top-notch and the whole process was seamless. I couldn't be happier with my purchase and the excellent service I got.
Review about: RightSure
Data check service
I had a go at using the data check service at this company and I have to say, I was really impressed with the whole process. The guy I spoke with, George, knew his stuff and was really helpful in walking me through what I needed to do. It was all very simple and quick. I'd definitely say give this company a go based on the top-notch service I got.
Review about: Woods Furniture Store
Dining room furniture
I had a great time from the minute I stepped foot in the store right through to when my furniture arrived at my house. The team there were really nice, super helpful, and really knew their stuff. Big thank you to Lily Seymour for helping me find exactly what I was after. They kept me in the loop the whole time, and my furniture showed up sooner than I thought. Nigel & Alan who brought and set up my furniture were proper pros and even left the room all tidy. Definitely a 5-star experience!
Review about: Etoren
Smartphone purchase
I was originally a bit unsure about it, but I thought I'd give it a go and bought a smartphone from this online shop. I was pleasantly surprised when everything went as planned. The phone arrived on schedule and there were no unexpected charges. When I got the smartphone, I was impressed. The software met all the necessary standards and had all the Google features, although I'm not a huge fan of them personally.
Review about: Tower Housewares
Cordless window cleaner charging lead
I've just moved house and somehow managed to lose the charger for my cordless window cleaner. I got in touch with Tower Housewares and had a chat with Amy, who was so helpful and managed to find a replacement for me. Now I'm eagerly waiting for it to arrive so I can carry on using my window cleaner without any issues. Amy really went above and beyond with her customer service, so she definitely deserves a 5-star rating.
Review about: sneakerstudio
Adidas Berlin trainers
I was over the moon when I managed to get my hands on a pair of Adidas Berlin trainers at Sneakerstudio, as I had been struggling to find them anywhere else in the UK. The price was a decent £96, so I went ahead and placed my order without any bother. I was chuffed when my trainers turned up within just a few days, carefully packed in a double box. I also got regular updates on the status of my order, which was nice as it kept me in the loop. Despite worrying about any post-Brexit delivery issues, everything went smoothly. All in all, I'm really pleased with my purchase and the top-notch service from Sneakerstudio, and I'll definitely be coming back for more in the future.
Review about: Strike
My first home through mortgage
I just want to give a big shoutout to the awesome people at this place for helping me and my family get our first house. Gabrielle and Rachael were amazing - they made sure everything was sorted and took care of us like professionals. From the beginning to the day we moved in, they were there every step of the way. We couldn't have done it without them, seriously. Thanks for making our dream of having a mortgage come true and helping us get our own place!
Review about: Choice Furniture Superstore
Light Oak Dining Table
My experience with Choice Furniture Superstore was absolutely brilliant. I was looking for a dining table for my newly decorated dining room, and when I found their website, I was impressed by the great range of options available. I ended up choosing a lovely light oak dining table, and I am so pleased with my decision. The quality of the table is top-notch, and it has really become the centrepiece of my dining area. Putting it together was easy, thanks to the clear instructions provided.
What really stood out about Choice Furniture for me was their amazing customer service. When one of the chairs arrived with a small scratch, I got in touch with their customer service team and they quickly sent out a replacement without any fuss. Their professionalism and efficiency made the whole process smooth, and I liked being kept updated throughout.
Apart from the fantastic service, the prices at Choice Furniture were competitive, especially considering the quality of the products. I felt like I was getting great value for my money, which is always a bonus when making a significant purchase.
As for the delivery, it arrived on time and the delivery team was polite and efficient. No complaints there at all.Review about: Smallable
Extensive selection, unique items, prompt delivery, helpful personnel, tax refund
Smallable is just amazing, honestly. They've got such a wide range of kids' clothes and accessories, it's like nowhere else. The different designers and styles they have are so unique and special. I love how quickly they deliver my orders and how friendly the staff are. And getting a refund on taxes and duties for deliveries to Canada is a brilliant extra touch. I'd definitely suggest Smallable to anyone wanting top-notch children's clothing and accessories.
Review about: ABCmouse
Subscription trouble
I attempted to cancel my subscription, but it turned out to be a complete nightmare. Despite sending an email and receiving confirmation that it was cancelled, I still ended up being charged and there's another pending payment showing up. It all seems quite fishy and honestly, it's really frustrating.
Review about: Cosmetis
Skincare products purchase
I recently bought some skincare products from this company, but it didn't go very well. When I placed my order, there were problems with customs because the company hadn't completed the necessary paperwork. This meant my package got stuck. I tried to get in touch with their customer support several times for help, but I didn't get any response at all. It was really frustrating, and I felt like I was stuck and had to open a dispute on Paypal to sort things out. Eventually, the company supposedly showed Paypal proof of delivery, but I never got my package or the products I ordered. The whole thing made me feel like I'd been scammed and I was really unhappy with their service.
Review about: Cosmetis
Beauty products online
Although I was hopeful at first, my experience with Cosmetis was an absolute disaster. I ordered some beauty products online, but after I paid, the webpage froze and didn't go any further. I tried contacting their customer service via email, and surprisingly, they replied initially. They said they found my order and promised to send an invoice soon. However, as weeks passed, I never received the invoice or any order confirmation. Despite sending multiple follow-up emails, I got no response from them. This whole ordeal made me doubt the website's credibility and made me wonder if I'd been scammed.
Review about: Outdoor Look
Salopettes purchase
I was a bit nervous about making a purchase from here at first because of some negative reviews I saw, but I thought I'd take a chance. I ended up ordering two pairs of salopettes since I wasn't sure about the size. They arrived really quickly and fit perfectly! I returned the other size using the free returns process and received a refund through PayPal in no time. The communication via email was great and I didn't even have to speak to anyone. I don't understand why some people don't like this place!
Review about: Calzedonia
Tights purchase gone wrong
I recently bought 3 pairs of tights, but I ended up receiving completely different items instead. When I contacted customer service about the mix-up, they told me I had to pay for the return postage myself. There was no apology or offer of any compensation. It took a massive 2 months to finally get my refund after sending back the wrong items. The whole ordeal was a total nightmare and left me feeling really disappointed.
Review about: Bloom and Wild
Flower bouquet
The flowers arrived on time and apparently looked gorgeous, but I can't be sure because they were a gift. The delivery wasn't great, though. They just left the bouquet by the bins and I had to send a picture to the person I gave it to so they could find it. It was strange that they didn't bring it to the door, especially since someone was in, and they didn't even try to let them know the flowers were there.
Review about: Idealo
Smart speaker purchase
I recently bought a smart speaker from Idealo and I have to say, I was really impressed with the whole thing. I found just what I wanted at a good price, and the price alert feature was a nice touch. It was really handy getting an email when the price dropped to what I wanted to pay. The shop I bought from sent out the speaker quickly, and they kept me informed throughout, which was nice. I'm really pleased with my purchase and how it all turned out.
Review about: American Express
60,000 welcome bonus points
I applied for a credit card on the BA website after they said I'd get 60,000 welcome bonus points. But when my card got approved, I didn't get the points. I messaged customer service on the app and told them I only got the card because of the bonus points, otherwise I wouldn't have bothered. Instead of fixing the problem, they said they would close my account. This was my first time dealing with this company and I'm really let down by how they dealt with it.
Review about: Shuperb
Sandal purchase
I was a bit unsure about buying from this company at first, since I hadn't heard of them before. But then I saw the same sandal I wanted for £25 less than the well-known brand FitFlop. So, I took a bit of a risk and placed my order. And I've got to say, I'm really happy with my decision. The order came much quicker than a previous one I'd made with FitFlop. Actually, the FitFlop order took longer to arrive, so I sent it back and saved myself £25 by ordering from this company instead. All in all, I'm really pleased with my purchase and will definitely think about shopping here again next time.
Review about: yoox
Professional, reasonable pricing, early delivery, free shipping offer
I have to say, I was really impressed with how professional and accurate my shopping experience was with you. The things I bought were not only really reasonably priced, but I also got an extra discount which was a nice surprise. The package actually arrived a day earlier than I thought it would, and I liked knowing about the early delivery. The items were nicely wrapped in their original boxes, which made the whole experience even better. Also, getting an email about the free shipping offer for my next 10 purchases was a very appealing reason to keep shopping with you.
Review about: Trekkinn
Shoes found, right size, on time, great communication, perfect!
I found the shoes I wanted in the right size, they arrived on time, and the communication was great. Everything was spot on! I'd definitely recommend this site to others!
Review about: Voltacon
Heavy battery ordered, delivered next day for £10
You really can't beat the superfast delivery from TNT! Some other suppliers charge an arm and a leg for pallet delivery, so I'm pleased I discovered this company. They even replied to my question outside of their usual hours, now that's what I call great service.
Review about: Art Discount
Paint purchase
I was really looking forward to getting my paint order from the website, but I ended up feeling disappointed when I found out they use a delivery service that's known for being unreliable. I was told there were multiple failed attempts to deliver my order, even though that wasn't true. Now, my order is nearly a week late. This whole situation has really shaken my trust in the website, and I'm not sure if I want to buy from them again. It seems like the low prices they offer might be because of the dodgy delivery service they use.
Review about: Enjoy Travel
Late Delivery Assistance
I had a bit of an issue with the timing of my delivery, but thanks to the lovely and helpful customer service team, everything got sorted out without any trouble. Even though I got the delivery time wrong, they were really patient and understanding, making sure my order arrived on time without any problems. I couldn't have hoped for a better experience!
Review about: Youth & Earth
Activewear purchase
I recently bought some activewear from an online shop, and I have to say, the whole thing wasn't great. It's been ten days since I placed my order, and my package still hasn't turned up. I had to get in touch with customer service myself to find out what was going on with the tracking info and updates. To make matters worse, they said my stuff was stuck in Germany or some random place like that. The replies I got were all very generic and not very helpful, with the odd discount code thrown in to try and make up for it. All I wanted was a clear answer about where my order was, but it seems like that was too much to ask for. If that really is the case, then it's just basic customer service to keep people in the loop about any delays or problems with their orders. I really hope they don’t take the payment until they actually send out the goods, because the service I've had so far has been shocking.
Review about: Direct Bikes
Ninja scooter purchase
I bought a ninja scooter from here not long ago and I must say I'm really impressed with it. The delivery was fast and the scooter came in perfect condition. It was packed really well with foam to protect it, so everything was fine. The scooter itself is brilliant, and I've been having a great time riding it around town. The design is really nice, and it works brilliantly. All in all, I'm very happy with my purchase and would definitely recommend it to anyone after a good scooter.
Review about: India Jane
Table purchase
I ordered this table and it honestly took ages to arrive. First, there were delays with imports, then they finally found it in the stockroom but it was missing the fittings and instructions. It was such a hassle! The service was definitely not up to scratch.
Review about: The Snowboard Asylum
Snowboard jacket and goggles
I ordered a snowboard jacket and goggles from this place and it was a terrible experience. They said my order would come in 3-5 days, but after 4 days nothing happened. I tried to contact them by email, Webchat, and phone, but nobody got back to me. If I do receive my items, I won't be shopping there again.
Review about: Go Electrical
Fast delivery service
It was great to receive my parcel from them by 10.30 am the following day. I was really impressed by how quickly and smoothly they handled the delivery. It's always nice to come across a company that actually delivers on time without any hiccups or excuses.
Review about: Jones Bootmaker
High-quality shoes
I bought some really nice shoes from this shop not long ago. I thought their website was easy to use, ordering was quick, and the tracking info was handy. The shoes arrived pretty quickly, just three days after I ordered them. But when they came, they were a bit too big - half a size off. It would have been great if they did half sizes so I could get a perfect fit. Even though that was a bit disappointing, I still had a good experience overall and I might shop with them again in the future.
Review about: Not In The Dog House
No refund, do not use this company ....
Ordered raw puppy food from this company, food never arrived, I started getting anxious as I was running out of food for my puppy so emailed customer services and Emma replied to say the food I ordered was out of stock ??!! No mention about it being out of stock during purchase, I decided to ask for a refund, I couldn't wait any longer and I needed to find an alternative diet for my puppy, which resolved in an upset stomach as puppies are sensitive to food changes.
I requested my refund on the 4th of May, it's now June 10th and I am still waiting for my refund.... Emma from customer service keeps replying to my chasing emails saying "yes you will get your refund shortly don't worry" or "3-5 working days please bear with us" but it's all lies still no refund, I have just opened a case with PayPal to get my money back, absolutely ridiculous to be waiting this long for a refund in 2021, also who sells out of stock food for dogs !!!!! Dogs need to eat you don't advertise out of stock food and don't inform the customer about this! I had to email them to find out it was sold out after they took my money and sent me confirmation email!!!!!Same for me too!! I so wish I'd read all these reviews before buying from them. The only time they were responsive to my emails was prior to me purchasing. A complete joke of a business. In the hands of my credit card firm now to get my refund. Someone needs to take this website down.
I got my money back after contacting my bank. Totally agree with Angela, this website needs taking down and the shower behind it banned from opening businesses until they can run one properly which may well be never.
Review about: British Gas
homecare
Bought home package . Prior year have problem with appointment. This year I have appointment cancelled by British Gas at shot notice twice( the same day , just before the time slot run out). I told them when first appointment was canceled how important the date I receive the paperwork is. I called them to make sure it will not be cancelled. They cancelled anyway. Noone takes responsibility for anything. Badly run company
Review about: Shaw Academy
Monthly subscription
My first advice to ANYONE signing up is cancel any authorised payment immediately after you access. Their website is like a mine field of “we will take all your money”!! If I could give 0 stars I would.
These reviews are fake by the way they won’t let me review below 2 stars
My daughter clicked on buy a certificate for a class I hadn’t even attended and they took almost £40 from my paypal like that no verification no second confirm button bam, my whole weeks grocery money gone before I could blink.
When I contacted them to explain what happened they gave some lame excuse that since I had access to it they couldn’t refund it. Now I can’t access the certificate till I finish all modules and I haven’t even taken one yet so total bs! Then they just stopped replying me. I escalated it with PayPal I think they should loose access to PayPal as they are abusing their one click payment system there are probably £3-400 worth of one click buttons on their website.
Total garbage. Save your money and your sanity I’m now having to decide what groceries I will buy and won’t buy since I’m a single mum without income. Thanks a lot you scumbags.Review about: Shaw Academy
Marketing
Great class and you can go back and review as much as you like.
Review about: Shaw Academy
Marketing course
This is a really great product. Very informative.
Review about: Shaw Academy
Digital Marketing
It’s very easy to sign up for the site and get started straight away.
The first lesson was very interesting and I’m excited to continue. Broken down so easy to understand, very informative.
I won’t be continuing the course once my 4 free weeks are up because I think the price per month fee (£49.99) is too high for me. A shame, but I look forward to utilising all the knowledge I gain from this module.
I think the lesson moves a bit too fast to be able to take notes at the time, but the fact you can go back and rewatch the lesson as soon as it’s concluded is a big plus.Review about: Shaw Academy
App development
I only had one class so far and I really like the way it's conducted. The only thing I wish was different is the toolkit included in the class at no extra cost. During the covid I got a promo for 4 free weeks but the toolkit is not included. Looking forward to the next 4 weeks!
I have had exactly the same experience, they are obviously scammers, and we have been conned. Not expecting to ever see my money again.