Equestrian Co. - Overall Rating based on 29 reviews
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Rinse Kit purchase
I've had an awful time with this company. I bought a Rinse Kit on the 3rd of August and it still hasn't turned up, even though it says the order has been sorted out and sent. I've tried getting hold of customer services by email and phone heaps of times, but no one's got back to me. And to add insult to injury, the payment shows as SP* Aberdeen, but supposedly their main office is in Lithuania. It's a total con - steer well clear of this company!
Shooting coat purchase
I'm really not impressed with this place at all. I bought a shooting coat and it was honestly the worst. The material is so itchy and just feels awful. Why on earth would anyone even make a coat like that? And to top it off, when I tried to send it back because who would want to wear such an itchy coat, I had to pay for the postage. Can you believe it? They really should have mentioned that before I even placed the order. It seems so sneaky. It feels like they're trying to trick people into purchasing things they don't actually want. Not cool, guys. Not cool at all. So, yeah, I definitely wouldn't recommend buying from this place. Absolutely not.
5XL jacket ordered, received 4XL
I made the mistake of ordering a 5XL jacket, but was sent a 4XL instead. No big deal, just thought I'd ask for an exchange. Little did I know, it would turn into a nightmare. I emailed them several times to enquire about the exchange, but got no response at all. It felt like my concerns were being ignored, especially as there was no phone number for direct contact. I felt completely left in the dark.
Boots
I bought some boots from this company recently and it was a total disaster. Just like lots of other people who've written reviews on here, my experience was truly awful. I ordered them on the 3rd of June and three weeks went by with no sign of the boots. I tried emailing them multiple times but got no reply from customer service, despite them saying they'd get back to me within a day. It's really disappointing to see so many complaints about the same problem, makes me wonder if this company is really as legit as they say.
Riding pants and gloves
I bought some riding pants and gloves from those guys, but they sent me the wrong items initially. Their customer service was awful and wasn't much help, so I had to sort out a refund through Paypal by myself. It was not a great experience at all!
Riding boots
I bought these really cool riding boots from this place, but oh my God, the service was terrible! They made me wait forever just to return something!
Hat and wax dressing
I bought a hat and wax dressing, but only got the hat, the wax dressing never showed up. I tried emailing them multiple times, but they hardly got back to me, which made me really annoyed and let down. It's a shame that their customer service was so bad because the hat was actually really good quality. I felt like I had to write a review to let people know that if they have any problems with their order, they might not get any help and could end up out of pocket. I suggest finding a different company with better customer service before buying anything.
Online purchase of equestrian gear
The customer service is terrible - no communication and their responses are unprofessional. I haven't even received the item I bought after trying to get in touch with them multiple times. I'd steer clear of this company at all costs. Cheers.
Belt purchase
I bought a belt from this company not long ago, and it was a bit of a nightmare. The first belt I got was too small, so I asked for a bigger one. Unfortunately, they sent me another one that was even smaller! I tried to get in touch with them through messages and emails, but no luck. Now I'm stuck with two belts that I don't want and can't send back. It's obvious that this company doesn't know how to handle things properly or look after their customers. I'd advise everyone to steer clear of them.
Review with most votes
Hat and wax dressing
I bought a hat and wax dressing, but only got the hat, the wax dressing never showed up. I tried emailing them multiple times, but they hardly got back to me, which made me real... Read onBy: D. Ellis