Foco Reviews
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Reviews (20)
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Sticker order
The customer service was amazing, it completely surpassed what I was expecting! At first, I wasn't sure about placing my order, but all my worries disappeared once I received my package. I noticed that there were some stickers missing, so I decided to send a quick email to let them know. To my surprise, they got back to me really quickly and said they would send out the missing items. They even gave me a tracking number for the replacement stickers straight away. Their level of care and attention to detail is really impressive and makes them stand out from other companies. If you're concerned about being ignored after making a purchase, don't worry – they've got your back!
Online order assistance
I bought something online the other day and accidentally put in the wrong delivery address. So, my order ended up going to the completely wrong place. Luckily, I got in touch with their customer service via email and I was really impressed with how helpful they were. They were so attentive and really went out of their way to sort out the problem, managing to track down the package and giving me a few options to fix things. I was genuinely amazed by how professional and efficient the customer service team was, and I would absolutely recommend this online store to anyone who needs quick and dependable help.
Clothing exchange for different sizes
The customer service here is absolutely amazing, honestly top-notch. I needed to swap a few things for different sizes, and they sorted it out immediately. They responded quickly, sorted everything without any trouble or bother. And let me tell you, the quality of their stuff? It's just beautiful. I was blown away by how well-made and detailed everything was. I'll definitely be coming back here, no doubt about it. I'd recommend them highly, without a doubt. 12 out of 10, absolutely fantastic.
Hat order
I ordered a hat from this place recently, but got the wrong one. Luckily, their customer service was great. When I got in touch about the mistake, they were quick to say sorry and sent me the right hat without any fuss. I was impressed by how efficient and professional they were. Megan, the person I spoke to, was amazing. She really went out of her way to fix things and make sure I was happy with my order. It's not often you find such good customer service, but it really made a difference to me.
Jacket purchase
I recently bought a jacket online and it was exactly like the photos. The quality was amazing and I was so impressed with how well it was made. The customer service was outstanding - they were really helpful and went the extra mile to make sure I was happy with my purchase. I can't recommend them highly enough!
Damaged item replacement
I received a damaged product, but when I got in touch with customer service, I was really impressed with how quickly they responded and how great their service was. I sent an email with photos of the damage and on that same day, George replied. He was amazing! George acted fast, checked the warehouse for a replacement, found one, and arranged for it to be sent out. I was so happy to get the new item by the end of the week. I truly appreciate George's prompt and helpful assistance.
Awesome customer service
Oh my goodness, I have to tell you about the customer service at this place - it's absolutely fantastic! The staff there are so helpful, they respond really quickly, and they know exactly what they're talking about. They understand what you need and sort everything out in no time. My experience was really wonderful and I'll definitely be buying from them again, just because of how great their customer service is. Plus, the product I bought was good and I enjoyed putting it together.
Product lost, Replacement shipped
Recently, I had a package that went missing while it was on its way to Hazelwood Mo. I got in touch with customer service at the company, and they were really quick to reply. They let me know that they'll send out a replacement package in 1-2 days. I'm grateful for their fast response and their readiness to fix the problem right away. It's good to see that they value customer satisfaction and are happy to do more to make sure their customers get their orders on time.
MLB logo BRXLZ purchase
I bought this MLB logo BRXLZ set but it broke when I moved house recently. I had thrown away the instructions a while back, so I contacted customer service for help. I was amazed by how quickly and how helpful their response was. In less than 24 hours, they sent me the instructions to put my logo back together. The customer service from Foco was really impressive and saved me a lot of time and stress. I'm thankful for their quick help and willingness to assist with my problem.
Replacement order fast
I had a bit of a problem recently when someone nicked my delivery from the lobby of my flat. I got in touch with customer service and they were really quick in sorting out a replacement for me. They dealt with my new order speedily and smoothly, making sure I got it within a week. The customer service lot were so friendly and helpful, which definitely took the stress out of the situation for me. I'm grateful for their speedy help and top-notch service.
Pre-order with long wait time
I've just pre-ordered something that took ages to arrive, but honestly, when the items finally came, it was totally worth the wait. Bianca, who was dealing with customer service, did an amazing job sorting out any delivery problems quickly and efficiently. She really made the whole shopping experience so much better and easier.
New toy figure with defect
My new toy figure came with a weird arm sticking out, so I sent some pictures to them and they completely agreed it was a dud. But you know what? They promptly sent me a replacement one and even provided me with a paid label to send back the faulty one. It was really straightforward and they kept me well informed throughout the process. Thanks a lot!
Raider sun hats
I bought 3 raider sun hats not long ago, but one of them turned up deformed. Luckily, Nikki from customer service was really helpful and sorted out a replacement straight away. I was really impressed with how well they looked after me.
Chiefs ornament shipped as Michigan ornament
I was really excited to get my preordered Chiefs ornament, but when it arrived, it was actually a Michigan ornament. I was really gutted because I had been waiting ages for it to come, only to end up with the wrong thing.
Travel mug replacement parts
I accidentally broke the lid and straw of my travel mug, so I had to get some replacement parts. When I contacted customer service without my order number, they were really helpful and managed to find my order pretty swiftly. They then shipped out a replacement lid and straw within just 24 hours, which was absolutely fantastic!
Recent purchase feedback
I've just bought something and had a problem, but I have to say that the customer service I got was really good. They sorted out the issue quickly and made things right, so I had a nice experience with them in the end.
Purchased oversized bib Overalls
I bought these really cool bib overalls, but I got them in a size too big. Sending them back was a piece of cake, but then there was a bit of hassle with the refund. I only got a small amount of money back and had to deal with a not-so-nice lady named Julie who wouldn't give me the rest. Now I've got to sort things out with my credit card fraud department. It's been a bit of a nightmare, wouldn't suggest it to anyone.
Hawaiian shirt
I bought this Hawaiian shirt from a place, but it never arrived! They told me it was sent on May 7th, but it's already May 21st and still nothing. I called them three times and sent three emails, but no answer! I won't be shopping from them again, that's for sure!
Few items
I popped into the shop and picked up a few bits, as I always do when I'm in there. The service was top-notch as usual, I always give it a 5-star rating! I did have a small problem this time around, but they sorted it out for me straight away without any bother. I can't grumble at all really! I'll definitely be heading back there to do some more shopping soon.
Review with most votes
Raider sun hats
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