All reviews of Ellis
Review about: Exoticca
Costa Rica trip feedback
Our trip to Costa Rica was amazing, it was even better than we thought it would be. The locals were so friendly, getting to our accommodations and checking in was easy, and the places we visited and activities we did were absolutely gorgeous. At first, I was a bit unsure, but I soon relaxed and had a great time in La Fortuna and Tamarindo. The only downside was that the transfers took longer than we anticipated, but that was just because of the traffic, not the driver's fault. All in all, it was a fantastic holiday in Costa Rica.
Review about: Just Park Me
Car pick-up and delivery service
The car pick-up and delivery service was an absolute nightmare. I told them exactly where my car was parked, but when I got there, they couldn't find it and I was left waiting for ages. I was sent to different floors in the car park multiple times before they finally located it. It was so frustrating and a huge waste of my time.
When I got back to London, the customer service was just as bad. The person I spoke to on the phone was really rude and not helpful at all, which just made everything worse after the stressful car collection experience. And to top it all off, when I got home, I realised that some valuable items had been stolen from my car, like coins and camping equipment. It's completely unacceptable how unsecure and unprofessional they were, so I strongly recommend avoiding this service.Review about: Big Furniture Warehouse
Chest of drawers purchase
I recently bought a chest of drawers from the furniture warehouse and I have to say, the service I got was top-notch all the way through. I got in touch with customer service with a question and they got back to me quickly, which I really appreciated. When it was time for delivery, the item came on schedule and I even got a call the day before to confirm the delivery time, which was a nice touch. There was a small problem with two handles on my chest of drawers, but it was fixed swiftly and efficiently, with replacement handles sent to me within 3 days. Overall, I'm more than happy with my experience and I would definitely recommend this furniture warehouse to other people.
Review about: DrinkWell
Low sugar alternatives
I was really happy with my order from DrinkWell. The low sugar alternatives I bought were packaged nicely and arrived on time. My only small niggle is that I didn't get a reply to my voicemail asking about low purine beer. It would have been nice to hear back, but I know companies can get pretty hectic.
Review about: ONLY
Online purchase discrepancies
Recently, I bought something online and had a bit of bother with what I got. I ordered the same thing I'd bought before in a shop, but when the stuff turned up, it was the wrong size. So, I sent two of the items back but only got a refund for one. It was a letdown and made me feel a bit miffed about the whole shopping thing.
Review about: Remitly
Quick and user-friendly money transfer service
I've tried a few money transfer services before, but I have to say, Remitly is the best in terms of user experience. The platform is really easy to navigate, and I could send money quickly and efficiently. What I really liked was the consistently good service I got every time I used Remitly. I would definitely recommend it to anyone looking for a stress-free way to transfer money.
Review about: Dower And Hall
Recent jewellery purchase
I recently bought some jewellery from this shop and I have to say, I was really pleased. The pieces are top quality and I get compliments every time I wear them. The staff were so friendly and helpful, they answered all my questions and recommended things based on what I like. I've bought a few things from them over the past couple of years and I've never been let down. Once, the back of my earrings broke after wearing them once, but they fixed them for free. They even got in touch to make sure I was happy with everything. They've also made some changes to my jewellery and the craftsmanship was great. Overall, I'm really happy with my experience and I'd recommend this shop to anyone looking for high-quality, handcrafted jewellery.
Review about: Onward Travel Solutions
Airport transfer service
I've used this company's airport transfer service a few times. The first time was fine, but the other times weren't great. The second time, the driver seemed tired and was driving dangerously, so I reported it. The third time, the service was okay, but the Meet and Greet didn't work properly. My most recent experience was awful. I had booked a pick-up at Gatwick airport for 11.30pm, but my flight was delayed and I landed at 1.15am. I tried to contact the driver by text and phone, but got no response. As a solo female traveller, I was stranded in the middle of the night. When I called the main number, the operator couldn't reach the driver and just got me an Uber instead. The next morning, when I called to complain, the person I spoke to didn't show any concern or apologise. Despite asking to speak to a manager, I was refused. I complained formally, but only got a small refund and vague promises of improvement. This company lacks trustworthiness and reliability, which are essential for taxi firms. Their careless attitude is unacceptable.
Review about: Post Office Travel Insurance
Travel insurance purchase
I was pretty disappointed with the travel insurance company I used. The whole process was really confusing and the information they gave me wasn't as clear as I hoped. And when I needed help, the customer service I got wasn't up to scratch either. To be honest, I wouldn't recommend this provider to anyone.
Review about: Vintage Travel
North Portugal holiday
I recently booked a holiday to North Portugal through a travel company and I have to say, my experience was absolutely amazing. The team provided top-notch care before my trip. They were so helpful and quick to respond when I had some questions. They even went out of their way to let me know about a potential noise problem near the house I booked. They reassured me that if it became an issue, they would find us another great place to stay. Luckily, there were no noise problems at all and the house was even better than I expected, with a beautiful design and breathtaking surroundings. The location in North Portugal was truly special, and we were blessed with perfect weather the whole time. I will definitely use this travel company again next time.
Review about: Trail Outdoor Leisure
Trolley purchase
I just bought a trolley from Trail Outdoor Leisure and I'm really happy with it. The delivery was super fast and the trolley is even better than I expected. It folds away neatly into its bag, standing up and not taking up much space, which is great for me since I don't have much storage room. The trolley is top quality, really strong and tough, so perfect for all my outdoor trips. I'd definitely recommend Trail Outdoor Leisure to anyone looking for outdoor gear.
Review about: Enjoy Travel
Car rental purchase
It's just shocking how Enjoy Travel works with such dishonest partners like SixT. I booked a car through Enjoy Travel, only to get to the pickup spot and be turned away because I hadn't bought insurance directly from SixT. The car park had plenty of cars available, and the customer before me also didn't get their car. It's obvious that SixT relies on pushing insurance to make money, and Enjoy Travel is part of it all.
Review about: Pro Direct Rugby
Rugby ball purchase
I purchased a rugby ball from this website and it was really easy to find the exact one I was looking for. The delivery was quite speedy, which was fantastic because I couldn't wait to start playing with my new ball. However, when it arrived, I noticed there was a hole in it! So, I had to send it back, but luckily the returns process was very simple. They quickly resolved the issue for me and I received a replacement ball without any trouble at all.
Review about: Muddy Matches
Successful dating site
I joined this dating site a few years back, and after being on and off for a bit, I eventually met my husband in 2010. We're now happily marking our 10th wedding anniversary this August, with our 2 children, family, and friends by our side. Signing up to the site was definitely the right choice, as it brought me to my perfect partner after meeting some lovely guys.
Review about: The Drink Shop
Five pack of pre-mixed cocktails
I recently bought a five-pack of pre-mixed cocktails from The Drink Shop. They were in my fridge for about six weeks when I noticed that one of the bottles had changed colour a lot. Concerned about the quality, I contacted customer service. Unfortunately, their response wasn't great - they just said it might be due to how I stored it and told me not to drink it if it didn't taste right. Disappointed, I decided to reach out to the brand directly for help. Their PR company, 3 Monkeys Zeno, was really helpful and offered to replace the affected bottle and even gave me some extras. While I appreciate the quick response, the customer service from The Drink Shop has made me hesitant to buy from them again. I will still enjoy the product itself, though.
Review about: CRAFTD LONDON
High-quality accessories
The accessories I bought were really good quality and I was really impressed with the customer service. I'm looking forward to seeing what other products this company comes out with in the future.
Review about: Spirits Kiosk
Unique selection at great prices
I was so pleased with all the different spirits they had at this little kiosk! They had all the popular brands as well as some hidden gems, so there was plenty of choice. It was really exciting to try out something different. And the prices were great too, especially considering the quality of what they had. They kept me well informed about my order and I got it delivered really quickly. I'll definitely be coming back here again in the future.
Review about: Voyage Privé
Last-minute holiday booking
I booked a last-minute holiday with this company and I have to say, I was really impressed with the service. The website was so easy to use, and I managed to snag a really good deal on a holiday package. The customer service team were really helpful and quick to respond to any questions I had about my booking. The holiday itself was amazing, and I felt like I really got my money's worth. I will definitely be booking with this company again for my future travel plans.
Review about: Ziffit
Quick and Easy
I thought it was really neat how I could just scan my stuff with my phone and actually get money for it without having to put in too much effort. I didn't have to bother writing descriptions or taking photos, and I didn't have to hang around waiting to see if there were any takers for my stuff. It felt like a bit of magic, to be honest!
Review about: Hampton and Astley
Towels - Beautiful, heavy and soft
I recently bought some towels from this company because my friend had some from H & A and I was really impressed with the quality. I have to say, I'm over the moon with my purchase. The towels are stunning, they feel really luxurious and have a nice heft to them. What I really liked was the size of the towels, they covered me perfectly. And after I washed them, I was happy to see that they stayed soft and didn't get all rough or fluffy. Even though they're thick and heavy, they dried really well. I couldn't believe how great the quality was, it definitely exceeded my expectations.
Review about: Dv8 Fashion
Cut from trying on a jacket
I was unfortunate enough to get a cut on my neck while trying on a jacket in the shop. I was quite shocked when it drew blood. It seems that the price tags on the jackets are placed in such a way that they can be dangerous if you're not careful. I made sure to inform the staff about what happened, and I strongly recommend that they reconsider where they put those tags to ensure the safety of their customers.
Review about: Accent Clothing
Unique sizes available, Fast return/refund process
I'm really happy with my recent experience at this clothing company. I was looking for some sizes that I couldn't find on the official brand websites, and I was delighted to discover them here. Ordering was easy and my items arrived in great condition. They also processed my return quite swiftly, which I'm grateful for.
Review about: Strength and Conditioning Education
Well written course
The course was absolutely brilliant and really easy to follow. I had such a great time at the weekend events and learned so much. The staff were incredibly kind and always there to help with anything I needed. It felt like having a really awesome teacher who genuinely cares about you.
Review about: Etyres
Smooth purchase process
I just wanted to quickly mention how impressed I was with the recent tyre purchase I made. Everything went really smoothly - from easily finding what I needed on the website, to placing the order with no hassle, getting a great price, and being kept in the loop at every step. I was especially happy with the fitting at my nearby garage, they were not only on time but also really quick. Plus, getting a £25 Amazon voucher was the icing on the cake of an already brilliant experience.
Review about: Designer Desirables
Soft jumper made me itch
The website was dead easy to use and the payment was quick. The delivery came super fast too. Those jumpers were lovely and really soft just like they said, but I was gutted they made me itch. Must be the wool in them. It's such a shame because they were proper nice jumpers.
Review about: YourRepair
Leaking toilet repair
I'm gutted to say this is the third time the engineer has been over to fix my leaky toilet. Every time I flush, there's a leak and I figured it must be the pipe going into the toilet or the flange it's sitting on causing the problem. Each time, including the last visit, the engineer just put the pipe back in place and said it shouldn't happen again. I'm not feeling too reassured anymore though, seeing as the same problem has popped up twice now.
The service from the repair company and the engineer has been great, they've always been quick to respond and came to check things out on the same day. Everyone has been polite, so I'm really hoping the issue is sorted now.Review about: Dv8 Fashion
Cute dress
The website was really easy to use and I came across this super cute dress that I just had to have. At first, I was a bit hesitant because there weren't many reviews, but I decided to go for it and I'm really happy that I did. My order arrived surprisingly quickly – I placed it on a Sunday and it was already delivered by Tuesday! The dress was exactly like the picture and it fit me perfectly. I didn't have to return anything, which was great! I would definitely recommend this site to my friends.
Review about: Klass
Returned items, refund delay
I took some stuff back to the shop because they weren't right for me. It's been more than two weeks now and I still haven't got my money back. This wait is just not on and doesn't give a good impression of the company's customer service.
Review about: AXA Landlord Insurance
Quick and easy
The woman who helped me was absolutely fantastic, she really knew her stuff and made sure I was fully informed about everything. She was really friendly and made the whole thing really easy. I feel reassured knowing my property is now being taken care of by her.
Review about: PDSA
Heartbroken pet owner
Oh my word, you wouldn't believe the dreadful time I had at that place. Honestly, I just wanted some help for my poor, unwell pet and all I received was impolite treatment and judgement from the staff. I understand accidents can happen, but if you're a vet, you should be able to prevent them. And let's not even start discussing the CEO, they really need to face reality! A bit of kindness and understanding is all we're asking for. We're not all after handouts, some of us genuinely contribute when we can. The least they can do is treat us respectfully. Some of those animals have been through so much, they deserve more than what they got at that place.
Review about: Tower Housewares
Replacement bin purchase
I had to buy a new bin from Tower Housewares recently, and I have to say, the customer service I got was top-notch. Martin and Ezmie were so helpful and really went out of their way to get me a replacement bin quickly when my old one stopped working. I was seriously impressed by their dedication and how quickly they sorted everything out for me. I'm really thankful for their help in fixing the problem in no time. I'd definitely recommend Tower Housewares for their amazing customer service.
Review about: The Hip Store
Black Shoes
I ordered a pair of black shoes on the internet and was disappointed to find that they had a fault when they arrived. I made several attempts to get in touch with customer service via email and phone, but didn't receive any response. When I eventually managed to speak to someone, they organised a return, but after three weeks, I received the same shoes back with no refund. The customer service team refused to take any responsibility and advised me to contact my bank for a resolution. It was a complete nightmare trying to deal with them.
Review about: JustPark
Gig parking in Glasgow
I went to Glasgow for a concert and was looking for somewhere nearby to park. I found this service and was really impressed by how simple and stress-free it was to reserve a space. The host answered my queries promptly and the whole process was great. I'll definitely be using this service again next time.
Review about: Kappa
Clothing item
I have to say, as someone who's shopped at Kappa before, I was really let down by my last purchase. I ordered some clothes from their website, but when they arrived, I saw a little mark on them. The problem was, if you want to return stuff, you've got to send it all the way to France at your own cost. It's a real pain and not cheap at all. I didn't want to risk washing the item and making the mark worse, so I ended up having to fork out for the return shipping. It was a frustrating experience, especially since I expected better service from a big name like Kappa.
Review about: Coffee Friend
Quick delivery and easy setup
I was well chuffed with how quickly my order arrived, and the product was spot on when it got here. Setting it up was a breeze, dead easy to do. I was dead impressed with how smooth and hassle-free everything was.
Review about: Kukoon
Large grey shaggy rug
The rug arrived quite fast, but I was a bit let down when I saw it in person as the colour wasn't as expected. Online, it appeared a dark grey, but up close it's more of a light grey. Nevertheless, the shaggy pile is indeed soft and fluffy as advertised. It's fine for now, but I doubt I'd purchase another one since I believe the quality doesn't quite justify the cost.
Review about: Pharmacy2U
Perfume on sale
I noticed there was a sale on so I thought I'd have a look to see if my favourite perfume was included. Luckily, it was part of the sale so I bought a couple of bottles. The great thing was that I got free delivery and my order arrived in just a few days. The packaging was really secure and the price was amazing. All in all, I was really impressed with the fast delivery and fantastic deal. I would definitely recommend it.
Review about: Coffee Friend
Coffee machine, descaler, bag of coffee
Oh my goodness, you won't believe how amazing the lady called Rose was when I got my new coffee machine! She was incredibly helpful in helping me pick out a descaler, and she even threw in a free bag of coffee for me. Rose patiently answered all my questions and was super friendly throughout the whole interaction. I really felt like a coffee expert after chatting with her. Seriously, the best customer service experience I've ever had - 10 out of 10 from me!
Review about: Waitrose Garden
Purchased plants and clematis
I had a bit of a letdown with the garden department from this company recently. I ordered some plants and clematis online, hoping to get some nice, healthy ones. When they arrived, though, three of the plants were dead, covered in mould, and all dried up. The two clematis that did survive were puny and not worth the money. I wasn't happy with the quality of the stuff they sent me and started to doubt if I should keep buying from their supplier.
I complained to the company and they gave me a refund. But I was disappointed that they didn't say sorry and just gave me a generic response saying they couldn't fulfil my order. Overall, my experience with the garden department was pretty bad and now I'm not sure if I want to buy anything else from them in the future.Review about: Kiko Milano
Lipstick purchase
I popped into a store while on holiday and saw this lipstick that seemed like the perfect shade I was looking for. But when I got home and tried it on, it was a totally different colour! I even double-checked with the salesperson to make sure it was the right one, and they assured me it was. I emailed customer service about the mix-up but didn't get any sort of resolution. Really disappointed by the whole experience and definitely won't be shopping there again.
Review about: Parcel ABC
International parcel delivery
The price I paid for sending my parcel overseas was really good, and the service was fast and dependable. My parcel arrived all the way from the Czech Republic to Adelaide, Australia in only three days, which was fantastic. The tracking system was really useful in letting me know where my parcel was at all times. I did struggle a bit with the paperwork for export and import rules, but I managed to figure it out in the end.
Review about: BuyWholefoodsOnline
Wheat bran purchase
I'd been having a hard time finding wheat bran in the shops nearby, so I was really happy when I found it on your website. But then when I tried to buy it, I realised I wouldn't be home when it was delivered. So, I decided to cancel the order, but then you got in touch with me and said you could hold onto my order for me. I just wanted to say a big thank you for being so helpful and making sure my shopping went smoothly. Thanks for going the extra mile to help me out.
Review about: 365games
Xbox game purchase
I bought a Xbox game from 365games and it was meant to have a code for extra downloadable content. When it arrived, the code was missing. I contacted their customer service, and they sent me a replacement quickly. But, the replacement also didn't have the code. After getting in touch with them again, they went above and beyond to contact their supplier and eventually gave me a working code. My son is now over the moon and I'm really impressed with how well they handled the situation. Their customer service was top-notch.
Review about: Noble Society
Cool shirts
I bought these really awesome shirts from this place, but when I tried to ask them some questions over email, they just gave me some daft answers that didn't even make sense. I mean, seriously, all I wanted to know about was the shirts!
Review about: Drinksupermarket
Apricot Brandy purchase
I was really pleased to see that Apricot Brandy was on offer for a good price at Drinksupermarket, especially since it was either hard to find or overpriced elsewhere. My Dad really likes this brand, so I was excited to be able to buy two bottles for him. The whole ordering process went really well, and the delivery was fast and the packaging was good. I'll definitely be shopping here again because of the great service and prices at Drinksupermarket.
Review about: Moda in Pelle
White leather trainers
Yeah, so I bought these really nice white leather trainers, but when they got delivered, there was a scratch on them and a stain on the shoelace. I was pretty annoyed at first, like what on earth?! However, when I contacted customer service, they were really helpful. I went back to Harvey's to return them, and even though they didn't have the same pair in stock, I managed to find a similar one that I really liked. They refunded my money and now I've got these amazing comfy leather trainers that are just right!
Review about: Best Heating
Central Heating System Purchase
I bought a central heating system from this company recently and I have to admit, the ordering process was a piece of cake. The website gave me all the information I needed about the extra bits and bobs I'd need, so I could make sure I had everything sorted for the installation. The item turned up nicely packaged just a few days after I placed my order, which was a nice little surprise. All in all, I was really impressed with how easy it was to order and how quickly it was delivered.
Review about: d'aniello
Tory Burch Fleming bag purchase
I wasn't too sure about ordering from this online store at the beginning, but I'm really pleased I did! I bought a lovely Tory Burch Fleming bag and it was even better than I expected. The delivery was quick and tracked, making it easy for me to keep an eye on my order. The packaging was great as well, making sure the bag arrived in perfect condition. The price was really good for such a top-quality product. All in all, I'm a very happy customer and will definitely be ordering from here again.
Review about: RunnerInn
My order not being processed
I ordered some really cool stuff but it never showed up! I've tried getting in touch with them but they haven't replied at all. It's so frustrating!
Review about: OptiBac Probiotics
Probiotic supplement for digestive issues
I've had tummy troubles for ages, but after talking to a health expert, I thought I'd give this probiotic a go. I've also changed my diet by cutting out wheat and dairy because they didn't agree with me, and I've really noticed a difference in my digestion. I can now actually absorb all the good stuff from my food and my iron levels have gone up, so I'm not anaemic anymore. I'd definitely suggest this product to anyone dealing with similar problems.
Review about: Archiproducts
Cool furniture for my room
Oh my goodness! I recently got some amazing furniture for my room from Archiproducts and it's seriously fabulous! The service was absolutely top-notch and the guy who assisted me, let's just call him Antonio De Nicolo (that's definitely not his real name), was a total pro. He took care of every detail from the beginning to the end, ensuring that my room looked incredibly stylish and trendy. We had virtual meetings over Zoom and he was always so attentive, providing the best ideas. I'm truly grateful for everything, my room now looks absolutely stunning!
Review about: Giglio
Clothing items
I bought some clothes from Giglio recently and the customer service was really amazing. The team was so professional and helpful from the moment I ordered until my items were delivered. They really made sure that my shopping experience was stress-free.
Review about: firmoo
Glasses purchase
I recently bought a pair of glasses from this company, and I have to say, I'm really impressed. The quality of the glasses is top-notch, the shipping was super quick, and all at a great price. I can now say for sure that I won't be going anywhere else for my glasses in the future.
Review about: Create Academy
Curtain making course
The curtain making course at Create Academy was really great - I learned so much. I already had a bit of knowledge with blinds and cafe/counter curtains, but this course really helped me to expand my skills. Gemma, the instructor, was excellent at explaining things clearly and showing us the different stitch types. Having visual references throughout the course was a big help too. I'm excited about the idea of Gemma creating more courses, especially one on interlined curtains and London blinds. I've already signed up and I'm working through all the content eagerly.
Review about: Q-Park
Overpriced parking
I was really looking forward to a day out with my friends, but then we had to park at this place that charged us loads of extra money! We arrived really early, but they still made us pay more even though we left early as well. It felt like they were trying to be sneaky and take advantage of us. It just doesn't seem fair!
Review about: Just Go Holidays
Day trip
My experience with Just Go Holidays was a bit of a mixed bag. The driver we had for our day trip was really knowledgeable and made the journey fun by sharing interesting insights and facts about the places we went to. The hotel we stayed at was also really nice and comfy. However, I was a bit let down by the fact that we didn't have a guide with us when we visited different attractions. It felt like we were wandering around without much information or background, which left me feeling a bit confused and uninformed. I think having a guide would have made the trip much better overall.
Review about: Vertbaudet
Repeat purchase, children's pyjamas
I've just ordered children's pyjamas for the second time in 2 weeks. The first lot I got was really good quality, so I decided to get more for my other son without thinking twice. The designs are cute and the fabric is nice and cosy for them to wear. I'm really happy with what I've bought and I'll definitely be coming back for more in the future.
Review about: Freedom Health Insurance
Recent health insurance purchase
My recent experience with the health insurance provider has been quite disappointing, to be honest. I've found the service to be really lacking in so many areas. Firstly, I've had to keep chasing up claims because they seem to be taking forever to process. Then there have been times when doctors haven't been paid for legitimate claims, and that's caused some tension with my healthcare providers. The staff have also been pretty unhelpful and rude whenever I've had to deal with them, making the whole situation even more frustrating. And let's not even get started on how long it takes for the company to reply to any correspondence - if they bother to reply at all! Overall, my experience with this health insurance provider has been super stressful and now I really wish I'd gone with a different company for my insurance.
Review about: Van Meuwen
Plants purchase
I purchased some plants online and they turned out to be really bad quality! I was expecting them to be large, but they were actually quite small and had some dead branches. I spent quite a bit of money on them, so I'm really disappointed now.
Review about: Reboxed
Phone case
I bought a phone case from this company not long ago and to be honest, it was a total nightmare. The case never turned up and when I got in touch with them, they said it had been sent but not to my address. I tried really hard to get a refund or some help finding the package, but they just ignored my emails and wouldn't assist me. I think their customer service is really terrible and I'd recommend staying well away from ordering from them.
Review about: RattanTree
Garden chair and table
Granny loved sitting in the garden in the evening time. We discovered he always complained of back pain after the evening relaxation. We decided to purchase a new set of garden tables and chairs that are very comfortable. We purchased them through RattanTree. We got our orders after making the necessary payment. The chairs were made with the best furniture and built to last. The wood can withstand adverse weather. Well-finished chairs and tables. We stationed the chairs and table close to the garden for granny to sit. Since then he never complained of back pain anymore. A very stylish and comfortable piece of furniture.