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Gear4music
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53% Would buy here again
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Knoxville DIY guitar kit - ash body
You're buying a box and it is critical that you also seek all other reasonable information from the internet about painting/staining (or whatever) the body and neck and, critically, setting up the strings, neck, saddle/bridge for your own requirements. I had to, for instance, enlarge the nut slots and lower the action at the nut for it to become playable: not difficult if you know what you're doing but
it is not a "bolt it together and play" toy. I also had to seek other wiring diagrams on the internet as the wire colours were different from the G4M download document!. If you could fault Gear4music it would be that this setting up aspect is glossed over albeit that it is included in the online instructions. Apart from those sensible considerations, they are many reasons to be happy with Gear4music and their service: where else could you go in Europe for all that stuff they efficiently sell.....and I've now got a telecaster lookalike.....maybe one day I'll get a real one.A lot of stuff over time ...
I've been ordering from G4M over the years, and never ever had any issues with them.
AS a matter of fact, they are better than most others.
* They always deliver to my doorstep via DHL. Fast and reliable
* They always offer free return within 30 days
* Prices are the best compared to others - 90 % of the time !
* They offer most main brands in the business
Btw ...
I am living in Norway, and the one person that are representing them up here, does a great job. Top service all the way.
So what is there not to like ?3rd piano purchased
This is the third time within a few years we have purchased a piano (upgraded )and saxophone and wouldn’t shop from anywhere else .. ordering to delivery excellent.. we even had a socket set screwdriver all wires you need to put it together.. everything has been very well thought of .. our musical son has just mentioned they have even put in a head phone lead a usb lead and a memory stick.. we are now going to order his first drum kit and definitely be ordering from gear for music
Quality products
A company of class instruments, all types.
We have a group of musicians and so different type of instrument for commercial purpose. Seven to eight instrument we had taken from you in last five months. I do not have complain for quality and price. Out of seven delivery, three were very late.
Last purchase one Gibson guitar.
Packing was little poor, and complain to your customer service, please ensure, this should not be repeated.Violin bow cheap plastic copy
Cheap plastic Chinese copys
Guitar Amplifier
I bought the product on November 16th, but until today, December 03th (18 days) I did not receive anything.
I already bought the same product from another store and I ALREADY RECEIVED IT.
And a very bad after sales support!
Not recommended store!basso eletrico Chicago
il prodotto sembra buono per un principiante.
ottimo il servizioPiano
I placed an order for a piano on the 30th Oct for my 6 year old daughter. At the time of purchasing the item was available to deliver within a couple of weeks. My daughter was counting days until the day when the piano was due to be delivered.
Unfortunately, the piano was not delivered on the promised day. I called the courier and they said that Gear4Music cancelled me order. I then phoned up Gear4Music and they had no clue of what was happening. The later they called me back to say that the courier had some error and they are returning the piano back to their warehouse. The customer agent said that I have to wait for 2 weeks for the item to return to their warehouse and then another 2 weeks for the same item to be dispatched back to me. The agent said that he spoke to his manager and there is nothing else they can do.
Today I logged into Gear4Music website and it says my order has been cancelled after I have waited for almost 4 weeks. There has not been any communication from Gear4Music whatsoever. Really disappointed, this is a shocking customer service and I am now left in the dark to figure out what is happening. My daughter asks every day when her piano will come...Multiple speakers, cables and mixers
I was trying to get a 4 speaker set up for our festival stall with bluetooth connection. 2 big speakers at the front and 2 small ones at the back. Pretty simple, right?
I have lost count of the number of times I called up requesting product advise and they recommended product which wasn't compatible or not suitable for use. The worst recommendation was a mixer which the adviser failed to realise was a 4 channel INPUT not a 4 channel OUTPUT... *Face palm moment*
Another product recommendation was a bluetooth receiver that plugs straight into the back of the Thump speakers they recommended. What the advisor didn't realise or mention was how awful the sound quality was. I'm not talking a little bit bad. It was terrible. No low end at all. Just a load of very quiet mids. If I turned the speakers up to full so I could actually hear the music, the gain was very loud terrible and the sound quality was no better.
When I sent this back for a refund I got an email saying they were going to refuse the refund and send it back to me, because there's nothing wrong with the product.
I was recommended the product by an advisor and it wasn't fit for purpose so why are they being so difficult about refunding the product? It makes no sense other than the fact they clearly don't value their customers.
There were also the XLR cables they recommended I got for the SZ-MIX04 when it was actually large jack cables I needed. This mixer also only has 2 outputs not the 4 I wanted. Oh and the kettle lead I was told to buy which I didn't need for anything.
It went on and on and on and on. Each time I called I was put through to a different adviser who would confidently recommend some product which wasn't fit for purpose.
I've given up on the 4 speaker set up now. It just wasn't happening. I've settled for the 2 Thump speakers instead.
I've returned all the gear I didn't want and guess what? They refused to refund a bunch of it and returned it to me.......
What about the product they did refund? They haven't refunded the full value of the product so I'm left with a loss of around 50% of what I paid for it and no longer have the equipment.
They are also telling me that one of the cables I returned is faulty. This is absolute BS. I really don't know what their issue is, but their product recommendations, customer service and returns department are all absolutely awful. I am amazed that they don't have more negative reviews.
It goes without saying that I will not be ordering from them again and I will be telling anyone who asks where I got my kit from to avoid Gear4Music at all costs.
This whole situation has caused so much stress, agro and I'm currently left out of pocket and have been for some time, because of the negligence of countless members of staff.
Terrible, terrible company.Digitech Drop
First they lied, said the pedal was ready to ship. A week later, I get an email saying they don't have it yet. I asked to cancel and get refunded. Was told 3-5 business days for refund to be available in my account. Waited till just over 5 business days went by. Emailed again asking about my refund. They are claiming that they did NOT charge me, and there is no need for a refund. But my bank statement has a charge from them! They are thieves!
Marshall mini amp
Scammers.
They state in their website they have a shop in Ireland. That is false, everything gets shipped from UK, and it can be stopped in customs for over a month.
Do not trust this seller. There are way more reliable options.2 instrument cases
Terrible company. My order never arrived and I'm still waiting for a refund. They use a budget courier service that can't locate my order, and gear4music won't issue a refund until they receive the item, even though the courier service (I've spoken with them, too) admits they never delivered the order. Customer service is abysmal. Avoid this company at all costs.
tascam
I bought an item and they not only made me pay for return delivery, but did not return the cost of delivery to myself, which was near £20. What a rip off, I will never buy from this company, I have never paid £27 for an item I did not want and returned to any other company. Never buy from these disreputable people.
Cello
I paid £400 for a Cello with next-day delivery. Three days later nothing had arrived. Apparently they had given the courier the wrong address. (The courier took a picture of the address they had been sent to).
They then tried to tell me that until I returned the items to their warehouse they would not refund me.
Solicitors are working to get back my money.
I really wish I had listened to the reviews and not bought from them.Drum kit
Wouldn’t buy anything from these cowboys I purchased a drum kit that come faulty and poor quality’s for £513 they organised tnt to collected it which they did on the 1st April and had it delivered on the 2nd of April I took pictures of the courier collecting it and have the slip so I’ve checked the tracking it’s now 2 weeks later and I’m yet to receive a refund but an email to say they have a problem with tbt and can’t find the parcel that’s not my problem refused to help me or refund me contacting my credit card company to get a refund will never use again customer service is rubbish
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