Johnny Loves Rosie23 reviews
This score is based on 23 genuine reviews submitted via BritainReviews since 2022.
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the team fixed it eventually and delivery of the replacement (yes, I reordered) was fine. Not flawless, but I’m back to being pleased rather than annoyed. Still, I'd order from them again, cautiously.
Second thoughts, then a surprise fix
I almost didn’t buy another one — prices had crept up and I kept reading the same moans about stitching and handles. But the design won me over (again), so I gave it one more shot. Predictably, after about five months the handle started to fray and a seam came loose — sigh, there I go being annoyed. I emailed and messaged on Instagram and, to my surprise, they did reply this time. It wasn’t instant fairy-tale service, but they offered a repair and a small credit which honestly calmed me down. So yes, I was sceptical beforehand and half-expecting to rant here, but the repair fixed the worst bits and it’s actually back in regular use. Would I warn people about quality? Sure — be careful and maybe expect to need a fix. But if you love the look and don’t mind a little back-and-forth, it’s not the end of the world.
Odd start, sorted later
I ordered two bags about six weeks ago and only started using one a couple of days after delivery, so I had a proper look straight away. The delivery itself was slow — tracked parcel showed delays and the contact number on the site never answered, which made me worried. When I asked for a refund after deciding to return them I got a string of automated replies and then silence, despite having proof of posting. That part was frustrating and I was ready to escalate. On the upside, once I finally got a human, Elle handled it properly, apologised and processed the refund without fuss. So the customer service ended up being good, even if it took time to get there. Price felt reasonable for what the bags are, but the communications around delivery and returns need work. All in all I'm relieved and pleased it was resolved, though I wouldn't recommend buying without patience. Thanks to Elle for sorting it calmly.
Vegan leather bag purchase
I was really let down by the vegan leather bag I bought from this store. It just looked so cheap and plastic-like, not like I thought it would at all. Also, the keyring on the bag had my initials on it so I couldn't return it because of the store's policy. I definitely wouldn't suggest buying this bag.
Beautiful item
Recently, I bought something lovely from this place. But, there was a problem with the delivery because the address had the wrong postcode. Because of this, I didn't get my parcel on time. Luckily, I reached out to the customer service team via WhatsApp and they were very helpful. They quickly sorted things out with Royal Mail for me, which was a relief because Royal Mail wasn't very helpful when I contacted them myself. Even though there was a hiccup at the start, I eventually got my parcel and I have to say, the item is absolutely stunning. I'm really impressed with the quality of the product and I would definitely shop here again.
A+++++ for Customer Service
I recently placed an order and made a small mistake. I contacted Customer Services and they quickly and efficiently answered my query. I highly recommend them!
Personalised bag
I messed up when I ordered my personalised bag without initials, but luckily the customer service team sorted it out quickly for me. I sent an email explaining my mistake, and they got back to me right away, saying they could add the initials to my order. They sent out the bag the next day, which was great because I needed it for a special event. Overall, I was really impressed with how well the team at this store communicated and how efficient they were.
Bag falling apart
I bought a bag from this store and it started falling apart after just a few months of using it. The quality is really poor, with the edges coming off in only 3 months and the handle snapping off after 18 months. When I got in touch with customer services, I was really let down by their response. They only offered me a £10 voucher for an £85 bag that isn't even 2 years old! I think they should have taken the bag back to check the faults and given me a full refund. I chose not to accept the voucher and will be getting rid of the bag now.
First leather bag with personalization
I've just bought my first leather bag with personalisation, and I've got to say, I'm really impressed with the quality and service. I placed the order on Pre-Order and it arrived swiftly, only 7 days after the release date. I was pleasantly surprised to find that it came with 2 extra straps, giving the bag even more options, which I didn't even know about. The leather is so soft and luxurious, and the personalisation is spot on. I'm really pleased with my purchase and I'll definitely be coming back for more in the future.
Vegan leather bag purchase
I absolutely love the vegan leather bag I bought from this brand - it's so beautiful! The quality is really impressive, and the style is so unique. I'm a big fan of supporting London-based brands, and Johnny Loves Rosie has quickly become one of my favourites. However, my first delivery experience wasn't the greatest. The courier actually lost my package, but when I got in touch with customer service, they were really quick to sort everything out. They sent a replacement to my work address, and I finally got it this morning. Despite the little hiccup with the delivery, I'm a really happy customer and will definitely be shopping with them again. Huge thanks for the fantastic customer service!
Three high-quality bags
I absolutely love the bags from this company. The quality is top-notch and the designs are so versatile, perfect for all different tastes. I've bought three bags from them now and they've become my favourite brand for this kind of accessory. I really like that you can personalise the bags or add a little tag to make them extra special. Plus, I got a cute bow bag charm for free with my orders, which was a lovely bonus. Their customer service is amazing too, they always respond quickly to any questions or worries. I definitely suggest this brand to anyone who wants stylish, good-quality bags.
Handbags purchase
I'm really chuffed with the quality of the handbags I bought from this company. The craftsmanship is spot on, each bag feels lush and well-made. The customer service was top-notch too, with the staff being really clued up and friendly, making me feel like a valued customer. I'm now a regular shopper here and I keep wanting to add more bags to my collection. I highly recommend this company to anyone looking for top-notch handbags.
Carrie bag, accessories, powder blue, free bow, personalisation, excellent customer service
I recently bought my first item from this brand, and I have to say I am absolutely impressed. I decided on the Carrie bag and accessories set in a gorgeous powder blue colour, and I couldn't be more pleased with my decision. The quality of the products is amazing, and I was so thrilled to receive a free bow as an unexpected bonus with my order. The option for complimentary personalisation really made my purchase feel special, adding a unique and personal touch. The whole set is just so lovely and definitely worth the price.
Last-minute bag purchase before honeymoon
I bought a bag at the last minute before my honeymoon and really needed it quickly. I contacted customer service for help and was so impressed by the fast response and how helpful the representative, Kelly, was. She went out of her way to sort out different delivery options and made sure I got my order the very next day. The exceptional customer service I received from this company really made my shopping experience better. I appreciate their prompt and efficient help, and will certainly be coming back as a customer in the future.
Bag purchase
I've been wanting to buy this bag for ages and finally took the plunge. But, there was a problem with the free shipping not being applied. I got in touch with customer service and they were really helpful. They even offered me a refund if the issue wasn't sorted within a day. Sadly, it wasn't fixed in time, so I had to contact them again. Luckily, within 24 hours, I received my refund along with an apology email. Now I'm just super excited to finally receive my long-awaited bag!
Hudson bag & Eloise bow key ring, both personalized
I got my order on the 8th of January and honestly, I'm so impressed with what I bought. The Hudson bag in black and the Eloise bow key ring in black, both personalised, went above and beyond what I was expecting. The care and quality put into both items, even down to the packaging, is really something special. I'll definitely be making another order and I can't wait to add more items to my collection.
Lovely customer service experience
I had a really great experience with a customer service member recently. I was after a specific item that was out of stock, and they really made an effort to find it and let me know as soon as it was back in stock. Their speedy replies and kindness were really appreciated, and I'm so pleased with the service I got. A big thank you to the team member who helped me out!
Personalised black bag
The website I first visited was really nice and easy to use. I found it when I was looking for a new black bag for everyday use. I ordered it almost a week ago but I didn't get any updates on when it will be delivered. I tried reaching out through email and live chat, but it took a bit of time to get a reply. I was getting a bit anxious, especially after seeing someone else's bad experience. But just after I left a review, I got an email saying my order was finally on its way. It was a bit funny how the timing worked out, but I was glad it finally got sorted.
Gold initial bag with gold chain and free bow
Oh my gosh! I got this really adorable bag with a gold initial and chain, and they even threw in a free bow! It's so pretty and absolutely worth it. I'm so excited to wear it with all my outfits, it's going to look fabulous!
Bag purchase with bonus items
The bag I bought was absolutely fantastic! The quality and design were top-notch, especially considering how much I paid for it. And on top of that, it came with some lovely extras - a dust bag, key ring, and tassel - which really made it feel like I got great value for my money.
About Johnny Loves Rosie
Johnny Loves Rosie is a British accessories brand specialising in meticulously crafted fashion jewellery and hair accessories. Established in 1996, the company is known for its elegant, romantic designs that often feature floral motifs and sparkling embellishments. Over the years, Johnny Loves Rosie has built a reputation for quality and distinctiveness, making it a favourite among fashion-conscious individuals. The brand's products are designed to add a touch of sophistication to any outfit, suitable for both everyday wear and special occasions.
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Contact Information
Tompkins Lane
OX27 0EX Marsh Gibbon
United Kingdom
📧 hello@johnny-loves-rosie.com
Categories Johnny Loves Rosie
Online shopping | Fashion Reviews & Experiences
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Last update: December 2025
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Review with most votes
Awesome
I would like to share my experience patronizing Johnny Loves Rosie. I've been a customer to Johnny Loves Rosie for the past two years now. I've been purchasing different types a... Read onBy: Yarmileth