Lakeland Furniture - Overall Rating based on 32 reviews
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4 bar stools, wrong screws, no instructions
I got these awesome bar stools, but they sent me the wrong screws and didn't include any instructions on how to put them together. I'm quite disappointed and still waiting for assistance with this issue. I might just shop elsewhere next time.
Office chair purchase
I have to admit, I was really pleasantly surprised by my experience with this company. Even though I had seen some bad reviews, my own personal experience was actually really good. They had a great range of office chairs to suit all preferences and budgets, which made it really easy for me to find just the right chair for me. The whole ordering process went very smoothly and their communication was top-notch. I got a text with a 3-hour delivery slot just two days after ordering, which was incredibly handy. The chair arrived well packaged and I had it all set up in no time, just 10 minutes. Finally, I can now work comfortably without my back hurting from using dining chairs. Overall, I'm really pleased with my purchase.
Office chair purchase
I bought a new office chair that looked good, but it turned out to be badly made and really uncomfortable. Even though it was supposed to be an office chair, it had very little padding and felt like sitting on hard metal. I told them how disappointed I was with the chair, but they said that's just how it was designed and not a problem. I wasn't happy that I would have to pay extra to send it back because it wasn't suitable for its intended use. All in all, my time with that chair was a letdown and a real pain.
Office chair with arms
I bought an office chair with arms from this company and it was a disaster. What I got was nothing like what was shown on their website. To top it off, the chair was faulty - it had arms but they couldn't be fixed on. When I tried to reach customer service for help, they said they only do emails and weren't helpful. On top of that, they wanted to charge me £35.00 just to return it. Overall, it was a terrible experience and I definitely wouldn't recommend this company to anyone.
Faux leather bar stools
The fake leather bar stools weren't quite what we hoped for, as the finish around the arms wasn't great. I thought for the price we paid, it would have been better quality. But, the style of the bar stools was spot on, just what we were after. I did notice that other websites have similar leather bar stools for less money. Despite that, I can't complain about how quickly the delivery was.
Bar stools purchase
I bought two bar stools not long ago and I was really happy with the quality. Unfortunately, I messed up and got the wrong bases for them. But the customer service team were brilliant - they sorted everything out super quickly by sending me the right bases. I was really impressed with how efficiently and professionally they dealt with my mistake. So yeah, I'm pretty chuffed with the stools and how the customer service team helped me out.
Faux leather desk chair
I bought this really nice chair from the shop, but can you believe it? There were no instructions included! But guess who managed to figure it out? Yep, me! It's just frustrating because I ordered it on Thursday at 4pm and paid extra for next day delivery. But then the delivery guys were like, "Sorry, it'll be Monday, love!" Apparently, there's some secret 3pm cut-off time they didn't bother to mention until later. So annoying. And then Helen from customer service had the nerve to say, "Check the fine print, darling." No refund, no apology. Amazon would never treat me like this. The chair is fine, but their service is terrible.
Wrong item dispatch issue
I had a really bad time with a purchase from this company recently. They ended up sending me the wrong item, and the dispatch note had another person's name and address on it. Even though I got in touch with customer service and organised a collection, I never got the email confirmation they promised. I also tried filling out their complaints form, but never heard back. They never picked up the item, and I'm just feeling really annoyed and let down. I used to trust this company, but now after this mess and seeing other bad reviews, I've totally changed my mind. Warning to other buyers!
Stool purchase that took ages for my refund
I ordered this stool and it was fine, but then I had to return it because it didn't go with my room. It's been a whole week since they received it back and I still haven't received my refund! It's just not fair, all I want is my money back, you get me?
Kitchen island stools and a chair
I recently bought some furniture from this shop and I must say, I am really impressed. Ordering was easy and the customer service was excellent. I first bought two kitchen island stools and then decided to add a chair to my order. But I realised a couple of days later that I had chosen the wrong fabric for the chair. I called up customer service and they were really helpful in fixing the mistake. Even though the items were ready to be sent out, they made the changes without any fuss.
Scanon Office chair
Avoid! Very poor quality products! Laughable customer service!
I wish I had read some of the reviews online before purchasing from Lakeland Furniture. You can ignore the reviews on their website as they are all positive. I of course understand why they wouldn’t include the negative reviews. It seems I am one of many who have experienced similar problems with quality of product and also sending out the wrong products.
I ordered a grey Scanon office chair order number 140048789. When it arrived I found a manufacturing defect where the seams on the chair were not stitched.
I emailed Lakeland Furniture with photos and they asked if I was prepared to keep the chair for a £25 refund. I told them no I wasn’t. If I was to use the chair the split would only get worse. They arranged to send out a replacement chair. Unfortunately the replacement chair they sent was the wrong one. They did say I could keep it instead of the one I ordered but I told them I actually wanted the chair I ordered. At this point there was an offer of a £10 good will gesture plus a new correct chair would be sent out and the previous chair collected. I did receive an email stating ‘Please be advised the refund (goodwill gesture) has been issued and will be in your account within 3-5 working days’. This was a lie as it was never processed.
The replacement chair arrived but had the same defective stitching. Clearly quality control is very poor.
By this time I had lost confidence in the product and asked them to collect and give me a full refund.
They did this but there was no goodwill gesture. When I asked why I was told ‘The gesture of good will is paid back to you from your own money.’ I found that quite funny and certainly won’t lose any sleep over it. If they carry on like this they will however lose plenty of customers.
I would not use Lakeland Furniture again.Best and Cheapest Kitchen Furniture I have ever seen
After bit of research, I found Lakeland Furniture. With comparison and exploration regarding the product, they seem to have all best range of the furniture, especially kitchen furniture. The cost is the least as comparison to the other brands and the quality is certainly the best one can get.
Great woodwork, finishing, quality, built, warranty and style. everything perfect to get.
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Best and Cheapest Kitchen Furn
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