LELO Reviews
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Reviews (21)
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Prostate toys decision
When I was trying to decide which prostate toy to buy, I was really struggling. There were so many mixed reviews online, I just couldn't make my mind up between the Hugo 2 and the Loki Wave 2. I was torn between what I personally liked and the fear of picking the wrong one. Feeling desperate, I decided to contact the store for help. I sent them an email and got a quick response promising to assist me. The customer service rep who helped me was absolutely fantastic. She really listened to what I wanted and gave me all the details about each product. With her advice, I ended up choosing to get both toys. The support and information she provided went above and beyond what I expected. I couldn't have had a better shopping experience.
Vibrator purchase
I recently bought a vibrator from this website and I must say, I had a brilliant experience. The whole ordering process was really easy, with a fancy and easy-to-use interface. The customer service was absolutely fantastic, especially Valentina L. who went out of her way to help me. She was so helpful, nice and attentive, which made me feel really valued as a customer. The price for the product was reasonable considering its quality, and the delivery came quickly and discreetly. All in all, I had a great time and would definitely suggest buying from this company.
Recent product replacement
I've been a customer since 2017, and I've always been happy with the products and service. Recently, I had a problem where my package was damaged and the product inside was faulty. But the customer support team was really helpful and sorted everything out quickly. They arranged for the faulty product to be picked up within a couple of days and sent a replacement by express mail straight away. I even asked for a different product as a replacement, and they were happy to do that without any trouble. I'm really impressed with how they helped me out.
Loki Wave replacement
I must say, getting a replacement Loki Wave was easier than I expected. The warranty process was straightforward, and I got a new one in just ten days. The best part was that I didn't even have to send back the broken one; I could take it apart myself for battery recycling. Nika, the customer service rep, was really helpful and made it a good experience. I'm really happy with my new Loki Wave and thankful for the great service from the company.
Recent purchases
I recently bought some stuff from this company and I've had a few items break in the first year. One thing had a problem during the warranty period, but when I asked for a return label to send it back, they never sent it to me. So, I couldn't get it repaired or replaced. Now, they won't stick to the warranty because of that. In another case, something broke but I only realised how bad it was after the first year was over. Even though it was still in the warranty period, I couldn't claim it as I didn't know how serious the problem was at the time.
Defective Dot
In February, I got a faulty product from them and got in touch with their customer service straight away. They tried to help fix the issue, but it turned out the problem was with the battery and charging it wouldn't work. They suggested I go through the warranty process, but I didn't want another defective item. I asked for a refund instead, but they weren't helpful. Unfortunately, I'm disappointed with their customer service and the quality of their products.
Customer service experience
My customer service experience was absolutely brilliant. I accidentally sent my order to an old address, which could have caused some hassle. However, the customer service team dealt with it really well and professionally, sorting everything out in just 1 or 2 emails. I was really impressed by how quickly and helpfully they responded, and I would definitely recommend this company for their top-notch customer service.
My new toy
I recently purchased this really cool thing online, but unfortunately it got lost in transit. Thankfully, the team at the store did a fantastic job tracking it down and ensuring that I received it. It was quite pricey, so I was pretty anxious about not receiving it. However, the team was extremely helpful and made sure that I finally got my hands on my toy.
Luxurious lifestyle enhancer
Oh, I'm just so impressed. This purchase has really leveled up my self-care routine. The design is so slick and the product works like a dream, it's definitely in a league of its own compared to other things I've used before. It's not just about the pleasure it gives, it also has a real touch of luxury and class to it.
Gigi 2 purchase
The customer service in this place is absolutely fantastic. They were really quick to get back to me and super easy to talk to, which made everything go really smoothly and without any bother. I was proper surprised at how quickly I got my replacement item. All in all, I'd give their service and products a solid 10 out of 10. Cheers.
New toy
I've just picked up this new toy from a store and honestly had the best time playing with it! The customer service was amazing when I needed to return it, they were really nice. I'd definitely suggest this store to all my mates, it's really great!
Adult toy
I recently bought an adult toy and was really impressed with the customer support I got. The team was super helpful and helped me find just what I needed. I liked that they kept following up and working with me every step of the way. All in all, I was really happy with the help I got.
Luxury personal massager
I was really let down by my recent purchase from this luxury brand. Despite the sky-high prices and promises of top-notch quality, the product just didn't live up to what I was expecting. Firstly, the intensity control was practically non-existent - I couldn't even tell if it was getting stronger. Secondly, it came with a tiny bag that it didn't fit into, and a so-called "universal charger" that barely fit in the charging port. The manual didn't have any electrical info which was a big miss. I had to really force the cable into the product, which isn't great. And to top it off, it would randomly switch off at the worst times due to a glitch. I was hoping for better quality and attention to detail from a company specialising in personal massagers. The customer service response was dismissive, saying no one else had complained. Not good enough.
Enigma Wave
I did a lot of research on different products before finally choosing the Enigma Wave. I read loads of reviews and looked at different rankings, and I was really sure about my decision when I placed my order. The product turned out to be even better than I expected, and the customer support was top-notch.
Warranty claim resolution
I had a really good experience with the customer service team when I had to make a warranty claim. They got back to me quickly and sorted out the problem efficiently. I was pleasantly surprised by how professional and polite they were the whole time.
Luxury adult products
I bought some fancy adult stuff from this company not too long ago, and honestly, I was really let down. The products themselves were alright, but the service was terrible. I never even got my order, and I tried getting in touch with them loads of times through email and their website, but they never got back to me. It's really annoying how they don't bother to communicate or take care of their customers properly.
Ora 2 vibrator
As someone who's been buying intimate products for a while now, I have to admit, the Ora 2 vibrator I bought was a real letdown. The quality was just not up to scratch; the battery conked out after one use. And let's not even get started on how loud the thing was - sounded like it was straight out of the 1950s. The oral replication feature? Just a rotating ball, no special sensations there. Honestly, I was left feeling like the product didn't come close to living up to the brand's reputation.
Ben wa balls purchase
I struggled to get around the website, it was really hard to find replacement parts for the Ben wa balls I bought. Sadly, the silicone on the balls broke and I was gutted to see that I couldn't easily get replacement parts. It left me with things I couldn't use and felt like a waste that's bad for the environment. It would really help if the company made their website easier to use to find replacement parts.
Bluetooth-enabled pleasure device
I was really let down by the Bluetooth pleasure toy I bought from this company. It's so flimsy and constantly breaks, which is really annoying. And the app that's meant to make it better has just caused me problems. It won't even connect to my device, and on top of that, I have to make an account to even use it. It gets worse because every time I try to log in, my account expires and password gets deleted, making me reset it over and over again. This has made using the product a real pain, and I'm just not happy with the whole experience from this company.
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Review with most votes
Enigma Wave
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