Naadam Reviews

: 28
25% Would buy here again

Most relevant positive review

  2024-04-22
Cashmere sweater purchase
I bought a cashmere sweater after reading a good review and I have to say, I really adore it! The...Read on
leo

Most relevant negative review

  2024-04-26
Christmas set
I recently ordered a Christmas set from a store, hoping it would arrive in time for the holidays ...Read on
Dean

Reviews (28)

  (2)

 (3)

  (16)

  (6)

  (1)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Large mixed clothing purchase

    I'm a happy customer of this clothing company and I've bought quite a few things from them like sweatshirts, pants, cardigans, and a sweater. I've got 7 sweatshirts, 7 pants, 3 cardigans, and 1 sweater - all costing $75 each. My overall experience with them has been good, although I did have one issue during the holiday season. Even though it took a while to sort out, the company did eventually refund me for the damaged item and let me keep it. They also adjusted the prices of my previous purchases to match the sale prices, which shows they care about keeping customers happy. Despite some bad reviews going around, I wanted to share my positive experience to give a fair view.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cashmere hoodie purchase

    While I don't usually wear cashmere, I have to say the cashmere hoodie I bought was really soft, stylish, and much more laid-back than other fancy cashmere hoodies I've come across. The material was top-notch and the design matched what was on the website. I was pleasantly surprised by how comfy and adaptable the hoodie is, so it's a great new piece in my wardrobe. I'd definitely suggest their cashmere products to anyone wanting top-quality, stylish items.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cashmere sweater purchase

    I bought a cashmere sweater after reading a good review and I have to say, I really adore it! The weight, fit, and feel are spot on, plus the price was a bargain. I was so happy with my first purchase that I ended up getting two more. The customer service was fantastic; they really went the extra mile with my second order. The only downside was that lots of the colours were already sold out when I made my second order.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    XL cashmere sweater

    I wasn't sure about buying the XL cashmere sweater at first because of the bad reviews about its quality. But I thought I'd give it a go and go ahead with the purchase.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sweater purchase delayed, poor quality, unable to return

    I recently bought a jumper from this company and I have to say, I was really disappointed with the whole thing. First off, the delivery took more than a month to come, even though the website said it would be here in 3-7 working days. That already made me feel like it wasn't going to be good. When I got in touch with customer service to try and cancel my order because it was going to miss being a birthday present, they just ignored my request. Then, when the jumper finally arrived, it was really bad quality and not worth the long wait. I tried to send it back for a refund, but they said I could only exchange it. I argued with them but eventually gave up on getting my money back. When I tried to exchange it online, I found that the submit button wasn't working, so I couldn't even swap it for something else. On top of all that, I contacted customer service for help and got no response after waiting for three days. Overall, it was a terrible experience from beginning to end.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sweater return issue

    I had a bit of a nightmare with this company recently. Even though I'd been a faithful customer and had no issues with previous purchases, I had to return a sweater that didn't fit right and it turned into a real mess. Their website said they accepted returns or exchanges within 30 days, so I sent the sweater back unworn with all the tags on. However, they refused to process the return and ignored all my emails when I tried to get in touch with customer service. In the end, I had to get my credit card company involved and it took a long 4 months to sort out the billing dispute in my favour. It was really disappointing to see such bad customer service and ignoring their own return policy, especially when I'd had good experiences with them before.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Christmas set

    I recently ordered a Christmas set from a store, hoping it would arrive in time for the holidays in France. Unfortunately, my experience with international shipping and custom duties was pretty awful. Despite the store's Terms and Conditions promising to let customers know about any taxes before checkout, I was surprised by a hefty €286.5 custom duty from DHL. This lack of transparency really frustrated me and made me feel like I had been misled. Now I have to deal with returning the package, paying a restocking fee, and extra shipping costs. The customer service, especially from Ethan, was slow and unhelpful, which just made my bad experience even worse. It's safe to say I won't be shopping with this store again.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Misleading pricing promise

    I recently bought something from this company because they messed up the pricing. They initially told me a certain price for the items, which made me decide to go ahead and order. But then, after I placed the order, they changed their mind about adjusting the price. This left me feeling like they had tricked me and I was not happy with how they do business. So, I would advise others to be careful if they care about honesty and transparency when making a purchase from this company.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cashmere sweater purchase

    I bought a cashmere sweater from this company not long ago and I was really disappointed about how they didn't tell me upfront about the extra charges for international customers. Most online shops usually let you know about duties at checkout, but Naadam doesn't. So, when my order arrived, I was hit with unexpected fees that added up to a huge 40% of what I originally paid. I was not happy at all and it's really put me off. I recommend that international customers avoid Naadam if they don't want any nasty surprises.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    clothing items

    I recently bought some clothes from this store, and they were alright considering the price. However, the customer service was really poor. I ordered them specifically for Christmas, but they have yet to be shipped. I repeatedly inquired about their arrival time and received the same unhelpful replies. I doubt they will be here in time for Christmas, and that's really frustrating!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Order 836011

    I made a purchase for order number 836011 recently, but I've had a bit of a nightmare with the delivery and return process. So basically, I accidentally made another order on November 28th, and even though I was told that it had been shipped with DHL, the item hasn't shown up at all. When I contacted DHL, they said they never got the package. I tried to get in touch with customer service through a few emails, but the responses I got weren't much help and seemed like they didn't really know what they were doing. They told me to start the return process, but when I tried, the website gave me an error message saying the item wasn't eligible for return. So now I'm stuck in a situation where I've paid for something that hasn't turned up, and I can't even send it back like they told me to.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Exchange difficulties

    I had a really bad experience trying to swap an item with Naadam recently. The customer service was awful and not helpful at all. Plus, their product sizes are all over the place, so hard to figure out what to get. And to top it off, I couldn't even swap a sale item for a different size, which is rubbish. All in all, my time with Naadam was a letdown and I wouldn't suggest them to anyone.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Basic cashmere sweater purchase

    I splashed out $98 on a plain cashmere jumper that felt super soft and fit nicely when I tried it on. However, after wearing it a few times, I noticed it started to get all bobbly and scruffy. Pretty annoying, considering I was hoping for better quality given the price. On top of that, I snapped up two more jumpers as Christmas gifts in a sale, but I couldn't take them back because I missed the 30-day returns window. I mean, the tags were still hanging on the jumpers, but the customer service team wouldn't budge on the policy, not very helpful really. All in all, I was a bit let down by the quality of the jumpers, the returns policy, and the whole customer service experience.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cashmere sweater

    What a nightmare dealing with this company! I bought a cashmere sweater and they got my order wrong not once, not twice, but three times! And to top it off, they had the nerve to tell me they had run out of stock for the item I wanted. Then they made me sign up for their in-stock alerts, flooding my inbox with irritating daily ads. And to make things even worse, the item never came back in stock. It's obvious this company is a disaster waiting to happen with such terrible service.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sweater purchase from Naadam

    I recently bought a jumper from Naadam and I have to admit I was quite disappointed with the shipping costs. It's clear that the company doesn't really care about international customers with the expensive shipping fees they charge. Paying over NZ$80 for shipping on a light jumper just seems way too much and kind of unfair. When you compare this to other brands like Everlane, who charge a much more fair price for shipping to New Zealand, it's obvious that Naadam needs to work on this. By not offering more affordable shipping options, it looks like they care more about making money than making customers happy. This whole thing has definitely made me think twice about shopping with Naadam again.


Others also viewed

We use affiliate links on this page. If you click and make a purchase, we may receive a small commission at no extra cost to you. Thank you for your support!