North East Tackle Supplies - Overall Rating based on 33 reviews
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Various lures etc…….
Positives great prices but obviously a reason for this. Extremely poor service and delivery, or lack of delivery now 2 weeks later and still waiting. Called the number and response not what I wanted to hear. Would I order again depends if I get my current order!
Come on guys what happened to customer service?Thermo suit
I ordered a large oceanic thermo suit after getting a good price online for it. Arrived within 2 days of purchase but was too large for me. After speaking to one of their helpful customer assistants at the hartlepool store, explained my issue he was more than happy to exchange the product for me to a medium. After sending the product back within 2 days I recieved my new thermo suit. Delivery, staff, price and quality of product was all 5 star. I will be purchasing from your website in the future
Vass waders
Ordered a pair of waders a month ago and still no sign of them.Paid for fast delivery too.Said the item was in stock when I was ordering,I wouldn't mind if I was told they weren't in stock and you'd have to wait awhile,but no,take your money and leave you waiting.Avoid
gut
Ordered gut 2 weeks ago and still waiting, when rung after a week was told its on the way. Still not here. Awful service
Mono
shocking service ,ordered a spool of monofilament which took over 5 days to come, reel line wasn't even sealed properly was peeling off the spool, didnt even spell my name properly on the parcel, left instructions to be left in back garden shed if no one home which was obviously ignored. Apart from their prices being pretty reasonable let's just say I'm not impressed north east tackle
2 x Century J curve rod 2 x Penn Fathom 11 Sd reels
Great service friendly manner on Phone very helpful
Delivery was delayed by extenuating circumstances mainly Covid 19 but everything I ordered turned up on time or within a day or two
All in all very happy with the staff and purchases
I Will and still continue to use NETS when ever possible
Thank you guysVass junior waders
Ordered my son a set of vass junior waders for his birthday . Two days after purchase there website changed to a no shipping notice due to covid 19 . No contact from the shop , no offer of refund and explanation why they took payment .So far I’ve waited 34 days with no contact from the shop , not even a email .
Tried calling shop today as they should be open and no answer , cannot afford to buy another set for my son unless I have a refund.
The worst tackle shop and the worst customer service I’ve ever had !!!
Do not buy from North east tackle supplies !!Rod
Excellent service, fast delivery, great customer care.
Shakespeare sigma combo set
Great service. Item ordered Monday am, delivered Tuesday am. Free delivery as over £50. Item well packaged. Will use again.
Penn fishing reel
Ordered the reel after viewing great deal on website Then observed some negative reviews After three days had not revived an email re delivery Called North East Tackle spoke with the young fellow in shop he reassured me that l would have the reel in 3days Reel arrived on time well packaged So all in all am happy with the saving and the reel
always found nets at seaham to be spot on with help and advice on any type of tackle you wish to purchase the shop is very well stocked.
garry will give you loads of advice on rods and reels if yoy cant make your mind up as he has a wealth of expeirence sea fishingThree of us have all had the same experience
They advertise that items are in stock. You order. They take your money. Nothing arrives so you email and query. They reply saying they are waiting on a new supply. You wait untill they decide to get you your order then you get it after waiting weeks. Three of us all had the same thing happen and no amount of complaints get them to hurry. The last instance they refunded when they were told a complaint was going to be made to PayPal. I'm guessing what they do is take orders, have your money sat in their account and once a month they order all the stuff their customers want from their suppliers then when they receive the items they then post on to us customers. You can save money buying from them but I think it would be more honest if at the point of ordering they don't state that items are in stock and should instead explain the long wait that will ensue
Late delivery ,but quick to take money
5 feb ordered bits,2 weeks later told soon has bits come in will send fair enough, monday 12 march after a dirty email.we have sent your parcel,if u r not in a hurry for your tackle use .
North East Tackle
Yet another on-line company that persists in advertising stock for sale that they don't have. I have had several orders now that they have only partially completed. Even after cancelling my orders they are still advertising the same stock for sale that they clearly do not have. Is this practice illegal? If not it should be.
I recommend to AVOID
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North East Tackle
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