North East Tackle Supplies41 reviews
This score is based on 41 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Fishing tackle
I recently bought some fishing gear from North East Tackle Supplies and it was a bit of a mixed bag. The website was easy to use and ordering was simple. However, my items took a while to arrive and when they did, two of them had been marked as "refunded" without telling me first. This lack of communication and missing items left me feeling annoyed and let down. While the products themselves were good quality, the customer service didn't quite meet my standards.
Fixed spool sea fishing reel
As a first-time customer, I was really disappointed with the experience at this tackle shop. I ordered a fixed spool sea fishing reel which was meant to be in stock when I placed my order. But after waiting for four weeks, I still hadn't got it. When I asked about the delay, they told me it was actually out of stock and I'd have to wait another two weeks. I was frustrated by the lack of communication and how they didn't seem to care about customer satisfaction. I asked for a refund and now I'm waiting for it to come through. If I get my money back quickly, I might change my negative review. Come on, sort it out, guys!
Fishing equipment purchase
I bought some fishing gear from a shop not long ago and it didn't go very well, I'm afraid. I paid extra for first-class delivery, but after waiting a whole week and still not getting my stuff, I had to get in touch with customer service. The person I spoke to wasn't much help and just gave me a tracking link, which showed that my order was actually sent 2nd class. It goes without saying, I was pretty let down by the service I got.
Fishing rod purchase
I bought a fishing rod from this company recently, and I have to say, I'm really disappointed with the quality of their products and customer service. When I used the rod for the second time, I noticed that the first three rings were missing, which happened within the first month of me buying it. When I contacted the company for help, they didn't reply or didn't want to deal with the issue. They either ignored my messages completely or took weeks to get back to me, only to say that their insurance doesn't cover the damage. I asked for a full refund, but they kept ignoring my requests. In my view, this company isn't reliable and should be avoided at all costs.
Fishing Rod
I purchased a fishing rod from North East Tackle Supplies on the 3rd of January. I received an email from them on the 5th stating that it had been dispatched, however, the courier never even had it in their possession. I attempted to inquire about it on the 11th and 12th, but they only responded on the 12th and informed me that it was out of stock and no longer available. Their service was dreadful, I would advise against buying from them!
Fishing tackle purchase
I've been fishing for quite some time now, and I've bought a fair bit of gear from North East Tackle Supplies. Every time, I've been really impressed with how efficient and professional they are. Whether it's high-quality rods, general tackle, reels, or luggage, NETS always gives me a great experience.
One time, I put in an order on a Friday morning at around 11 am. I was shocked when, within just 5 minutes, they confirmed my order and sent it out. I thought I'd have to wait until Monday for it to arrive, but it actually came on Saturday morning. The delivery was fully tracked with a specific time slot, and the packaging was really solid. My Century rod made it to me safe and sound.
I like the fact that they pack everything into fewer boxes, cutting down on waste. Sometimes, my cautious side made me wonder if they'd missed something, but NETS always makes sure to include everything I've ordered. All in all, I have total confidence in North East Tackle Supplies and I'd definitely recommend them to any other anglers out there.Fishing gear purchase
I had a disappointing experience with North East Tackle Supplies. I ordered some fishing gear online, only to realise that the items were not available. I tried to get in touch with them via email twice to check on my order, but I got no reply. The only good thing was that I paid using Paypal and managed to open a dispute to get my money back, although not the entire amount. They did call me at first to suggest different stock, but after that, they stopped communicating completely.
fishing line
brought some fishing line of these guys, the line they sent out had a broken spool so when opened all the line just fell and tangled off, emailed them to no reply, only fishing line i get it but and email back would of been nice
Various lures etc…….
Positives great prices but obviously a reason for this. Extremely poor service and delivery, or lack of delivery now 2 weeks later and still waiting. Called the number and response not what I wanted to hear. Would I order again depends if I get my current order!
Come on guys what happened to customer service?Thermo suit
I ordered a large oceanic thermo suit after getting a good price online for it. Arrived within 2 days of purchase but was too large for me. After speaking to one of their helpful customer assistants at the hartlepool store, explained my issue he was more than happy to exchange the product for me to a medium. After sending the product back within 2 days I recieved my new thermo suit. Delivery, staff, price and quality of product was all 5 star. I will be purchasing from your website in the future
Vass waders
Ordered a pair of waders a month ago and still no sign of them.Paid for fast delivery too.Said the item was in stock when I was ordering,I wouldn't mind if I was told they weren't in stock and you'd have to wait awhile,but no,take your money and leave you waiting.Avoid
gut
Ordered gut 2 weeks ago and still waiting, when rung after a week was told its on the way. Still not here. Awful service
Mono
shocking service ,ordered a spool of monofilament which took over 5 days to come, reel line wasn't even sealed properly was peeling off the spool, didnt even spell my name properly on the parcel, left instructions to be left in back garden shed if no one home which was obviously ignored. Apart from their prices being pretty reasonable let's just say I'm not impressed north east tackle
2 x Century J curve rod 2 x Penn Fathom 11 Sd reels
Great service friendly manner on Phone very helpful
Delivery was delayed by extenuating circumstances mainly Covid 19 but everything I ordered turned up on time or within a day or two
All in all very happy with the staff and purchases
I Will and still continue to use NETS when ever possible
Thank you guysVass junior waders
Ordered my son a set of vass junior waders for his birthday . Two days after purchase there website changed to a no shipping notice due to covid 19 . No contact from the shop , no offer of refund and explanation why they took payment .So far I’ve waited 34 days with no contact from the shop , not even a email .
Tried calling shop today as they should be open and no answer , cannot afford to buy another set for my son unless I have a refund.
The worst tackle shop and the worst customer service I’ve ever had !!!
Do not buy from North east tackle supplies !!Rod
Excellent service, fast delivery, great customer care.
Shakespeare sigma combo set
Great service. Item ordered Monday am, delivered Tuesday am. Free delivery as over £50. Item well packaged. Will use again.
Penn fishing reel
Ordered the reel after viewing great deal on website Then observed some negative reviews After three days had not revived an email re delivery Called North East Tackle spoke with the young fellow in shop he reassured me that l would have the reel in 3days Reel arrived on time well packaged So all in all am happy with the saving and the reel
always found nets at seaham to be spot on with help and advice on any type of tackle you wish to purchase the shop is very well stocked.
garry will give you loads of advice on rods and reels if yoy cant make your mind up as he has a wealth of expeirence sea fishingThree of us have all had the same experience
They advertise that items are in stock. You order. They take your money. Nothing arrives so you email and query. They reply saying they are waiting on a new supply. You wait untill they decide to get you your order then you get it after waiting weeks. Three of us all had the same thing happen and no amount of complaints get them to hurry. The last instance they refunded when they were told a complaint was going to be made to PayPal. I'm guessing what they do is take orders, have your money sat in their account and once a month they order all the stuff their customers want from their suppliers then when they receive the items they then post on to us customers. You can save money buying from them but I think it would be more honest if at the point of ordering they don't state that items are in stock and should instead explain the long wait that will ensue
Late delivery ,but quick to take money
5 feb ordered bits,2 weeks later told soon has bits come in will send fair enough, monday 12 march after a dirty email.we have sent your parcel,if u r not in a hurry for your tackle use .
About North East Tackle Supplies
North East Tackle Supplies is a well-established fishing gear shop based in the UK. They offer a wide range of supplies for various types of fishing, including sea fishing, carp fishing, game fishing, pike fishing, and more. The shop carries a variety of brands such as Prologic, Mustad, Fox, and many others. Customers can conveniently order their fishing gear online and benefit from a reliable delivery service. North East Tackle Supplies also provides excellent customer service to assist customers with any inquiries or advice needed. With a diverse selection of high-quality fishing equipment and accessories, North East Tackle Supplies is a go-to destination for fishing enthusiasts in search of top-notch gear.
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Categories North East Tackle Supplies
Online shopping | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences
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Last update: November 2025
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Review with most votes
North East Tackle
Yet another on-line company that persists in advertising stock for sale that they don't have. I have had several orders now that they have only partially completed. Even after c... Read onBy: Paul Aston