All reviews of Chris

  • Review about: Willow And Hall

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    Sofa purchase

    I bought a sofa from this company not too long ago and I must say, it was a pretty good experience overall. Ordering it was easy peasy, just a few clicks and I was done. They had loads of samples to choose from, and the info on fabrics and seating choices was top-notch. The only hiccup was that the sofa I got was a tad lighter than the sample I picked, but it wasn't a big deal for me. The delivery went smoothly, and the delivery folks were really respectful of my place. All in all, I'd say this company is a good shout for anyone wanting to buy furniture online.


  • Review about: Urban Massage

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    Patricia M - amazing massage!

    Wow, that massage was absolutely amazing! I booked an appointment with this lady named Patricia M, and she was honestly the best ever! She arrived on time, was really friendly, and gave me an incredible massage. She listened to my preferences and made me feel so pampered and relaxed. Even my husband had a chat with her and she gave him some tips. She's just fantastic!


  • Review about: Unisport

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    Slip-on sneakers for hip operation

    I recently bought a pair of slip-on sneakers from Unisport because I needed something easy to wear after having hip surgery. The Nike Flyease sneakers I got are not just good-looking, they're super comfy too. I decided on a black pair for outdoorsy stuff and a white pair for inside, and I'm really pleased with my decision. The slip-on style makes it simple for me to get the shoes on and off without any hassle, which is really important for me as I recover from my surgery. I'm really impressed with how comfy and well-made these sneakers are, and I'd definitely suggest them to anyone who wants easy and comfy shoes.


  • Review about: Linzi

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    My trainers order

    Why are my trainers taking ages to arrive? I ordered them weeks ago and they still haven't turned up. I even messaged the company about it, but I've still got no trainers. They need to sort it out!


  • Review about: The Perfume Shop

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    Perfumes

    I popped down to the shop earlier and there was this lovely lady called Caroline who was so kind and helpful! She helped me choose the perfect perfumes and gave me some great recommendations. I ended up leaving with a bunch of lovely bottles all thanks to her. She really is the best!


  • Review about: Diamonds Factory

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    Ring Purchase

    I recently bought a ring from this shop and I have to say, I'm really let down by the service I got. They said they'd keep me updated all the way through, and send me a video of the ring after it was made, but none of that actually happened. The customer service was really poor, it felt like they were only interested in getting my money rather than making sure I was happy with what I bought. The lack of communication and follow-through left me feeling really disappointed.


  • Review about: Maniere De Voir

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    Excellent customer service

    I had a brilliant experience with the customer service team, especially with Amie. She was so helpful and quick to respond to all my questions and worries. Her help really made my shopping experience nice and easy. I can't thank her enough for all her hard work and professionalism.


  • Review about: The F1 Store

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    Christmas T-Shirts and Hoodies

    I had a really good time shopping at this store. The website was easy to use and had nice clear pictures of the things I wanted to buy. Buying Christmas presents was a breeze, no stress at all. The T-shirts and hoodies I got were top-notch quality and went down a treat with the people I gave them to. All in all, I'm very happy with how it all went.


  • Review about: Very

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    Lego purchase

    I wanted to give some feedback about the Lego set I bought from your company. When it arrived, I was a bit disappointed with how it was packaged. The pieces were all over the place and mixed up, which made me think they had been treated roughly in transit. I think more care should be taken when packing delicate items like this. It was a shame to get my order in that state because it kind of spoiled the fun of getting a new Lego set.


  • Review about: NA-KD

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    Clothing from the online store

    I recently bought some clothes online and was really happy with what I got. The clothes were good quality and fitted me perfectly. The only problem I had was with the delivery service from a particular company. Sadly, the last two parcels I ordered were stolen while they were being delivered by this company, which was really annoying and upsetting. It's a shame to see such nice clothes being wasted because of unreliable delivery companies.


  • Review about: Kelkoo

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    Lack of Product Variety

    I was really let down by this website. I was after a certain product, but they didn't have it. Their stock seemed pretty limited compared to other sites I've used. It felt like a waste of my time looking through what little they had.


  • Review about: Sisterhood

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    Sustainable and stylish clothing

    As someone who shops at Sisterhood, I just wanted to say that I am really happy with my purchase of their sustainable and trendy clothing. The quality of the clothes is amazing, and whenever I wear them, I feel really good knowing that I am supporting eco-friendly fashion. They always have new and interesting designs, so there is always something new to discover. I am a loyal fan of Sisterhood and would definitely suggest their clothes to anyone who wants to look good while also being kind to the planet.


  • Review about: Simmi Shoes

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    Four pairs of shoes, only received two

    I bought four pairs of shoes from this store, but I only got two. When I contacted customer service about the missing items, they told me to report it to the police and give a crime reference number. I thought this was unfair as it would cost more and I would lose out. Even though I showed proof of only getting two pairs, I have been ignored for a week after trying to get in touch several times. I'm really let down by the service I've got and I wouldn't recommend buying from this shop to others.


  • Review about: Gooseberry Intimates

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    Bathing suit purchase

    The bathing suit I bought was really good quality. The material felt really luxurious and strong, and it fitted me really nicely. I decided to get a size bigger as others suggested, and I'm happy I did because it fits my broad shoulders really well. I can see why these swimsuits are so popular - they really are as good as everyone says.


  • Review about: TruTravels

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    My recent 17-day tour experience

    I've just come back from a 17-day tour with this company and I have to say, I was really impressed. The itinerary was filled with loads of fun activities and sightseeing, giving me a real taste of the destination. Our tour leader was so knowledgable and made sure everyone felt at home and taken care of the whole time. The company's level of professionalism and organisation was top-notch. I'd definitely suggest this tour to anyone wanting a great travel experience.


  • Review about: FloridaTix

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    Family ticket booking

    The customer service I got from this company was top-notch. When I booked with Sarah Dale, I was really impressed by how knowledgeable and professional she was. She made it so easy to book tickets for our family trip and took the time to explain everything clearly. I was grateful for her careful planning, making sure our group and the other family we were travelling with had separate bookings but the same tickets.


  • Review about: Cuddledown

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    Cotton pillow protectors, good quality

    I was looking for some pillow protectors that are soft and made of real cotton - none of those weird chemicals, ew! I came across these ones and they're fantastic! They're nice and thick, and great quality. I hadn't heard of this brand before, but I'm definitely going to buy more things from them. I reckon you should give them a try too!


  • Review about: Nail Polish Direct

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    Easy ordering, prompt delivery, discounted price, CND Vinylux nail polishes

    I recently bought some nail polish from Nail Polish Direct and I have to say, I was really impressed. The ordering process was super easy, I found everything I wanted quickly and without any hassle. And the best part? The delivery was really quick and it was free too - I got my order in no time at all. Plus, the prices were discounted which was a nice surprise.

    As for the nail polishes themselves, the CND Vinylux ones I got are amazing. They last a long time, they're easy to put on, and they give a lovely finish. The range of colours available was also really good. Overall, I am really happy with my experience and I will definitely be going back to buy more nail polish in the future.


  • Review about: SPOTAHOME

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    Easy and convenient rental experience

    I recently used a property rental website to find a new place to live, and I have to say that my experience was really good. This website stood out from all the others because it was so easy to use and had a wide range of properties to choose from. The layout of the website was clear and simple to get around, which made it easy to find all the details I needed about the properties. I was also pleasantly surprised by the affordable prices of the properties listed on this website.


  • Review about: Benuta

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    Range of products and helpful VR tool

    I was really impressed by the variety of products they had, and I found the VR tool super helpful because it let me see how the rug would look in my room before I bought it. Ordering was a breeze, and I was really happy with the rug when it arrived - it matched the description perfectly. I'd definitely suggest this company to anyone in search of top-notch rugs.


  • Review about: StairFurb

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    Stair refurbishment kit

    We're really happy with the refurbishment kit we bought - the quality is top-notch and it was really easy to put in. The customer service we got was brilliant too, with friendly staff guiding us every step of the way. All in all, it was a fantastic experience and we'd definitely recommend it.


  • Review about: Scottsdale Golf

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    Golf equipment purchase

    This shop is absolutely brilliant, with a fantastic selection of top-quality golf gear at prices you just can't beat. I've bought stuff from them a few times now, and every time has been fantastic. The customer service is top-notch, with staff who really know their stuff and are always happy to help with any questions or issues. My orders have always arrived quickly, and the packaging is great - everything arrives in perfect condition. I had to send back a faulty item once, but the return process was super easy and quick, which I really appreciated. They also have a loyalty programme, so you get credit with every purchase and discounts if you're a returning customer. Overall, this shop really goes above and beyond when it comes to value, range, and service.


  • Review about: Avenue85

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    23 Polo shirts and jumpers

    I'm a big fan of polo shirts and jumpers.


  • Review about: Calzedonia

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    Online order cancellation

    I ordered something online from this company and honestly the whole thing was a bit of a letdown. Once I'd made my purchase, I didn't get any kind of notification that my order had been cancelled. When I got in touch with customer support, they said the transaction had been flagged as fraudulent. But my bank had already verified all my details, and I'd even tried using Google PAY instead, but that didn't work either because their systems were outdated.


  • Review about: Nugnes

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    Fresh pair of kicks

    I wasn't too sure initially, but I decided to buy a new pair of shoes from this online store and I was really happy with my purchase! The delivery was really fast and my shoes arrived in perfect condition. They were nicely packaged as well, which was a nice surprise. I did run into a few problems with their customer service - the chatbot and phone support weren't very helpful, but when I emailed them, they were quick to respond and resolved my issue. In the end, I had a really good shopping experience here!


  • Review about: Post Office Travel Money

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    Currency exchange

    I was really let down by this travel money service as a customer. Ordering was a pain, with long waits and confusing instructions. The staff were unprofessional and not very helpful. Plus, the pricing was higher than other services I've used before. To top it off, my currency delivery was delayed, causing me a lot of stress and hassle for my trip. Overall, my experience with this service was not great and I wouldn't suggest it to others.


  • Review about: LightInTheBox

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    Colourful and Easy Shopping Experience

    The selection of products on this website is really impressive. I managed to find exactly what I wanted with loads of different colours to pick from. Browsing through their range was easy, no technical hiccups at all. It was a great shopping experience, and I'll definitely come back for more stuff in the future.


  • Review about: Cazaar

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    Lithium batteries

    The lithium batteries from this company are really good quality and are much cheaper than other brands. I've found that they last just as long in my blink camera as other batteries, and I've also been using them in other devices instead of alkaline batteries because they're better for the environment. The customer service is brilliant too. They sorted out a problem quickly when I received the wrong size battery in my last order, and they were really helpful and friendly when communicating with me. Overall, this company is definitely the best choice for batteries.


  • Review about: Fantastic Services

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    Pest control service

    I recently tried out their pest control service and I have to say, I was really impressed. When I got in touch with their customer service team, they were really friendly and knowledgeable, and put me at ease. The booking process was easy and quick, and I managed to get an appointment for the next day. The pest control team arrived on time and started working straight away. They were professional, thorough, and did a fantastic job. All in all, it was a really good experience and I would definitely recommend their services to anyone needing pest control help.


  • Review about: Ego

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    Quick delivery needed

    I was really in a pickle when I urgently needed a product and ran into a processing problem with my order. Luckily, Luna from customer service was an absolute star and sorted out the issue straight away. She went the extra mile to make sure my order was processed within 24 hours and even threw in next day delivery as an apology. I was seriously impressed with the top-notch service I got and felt like a valued customer. Luna definitely deserves a 10/10!


  • Review about: BillyOh

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    Outdoor furniture set

    My time with the company was really disappointing. I picked a delivery date, but they totally ignored it and then changed it twice with no heads up or reason. It was frustrating for my plans to be messed up because they didn't know what they were doing. Plus, contacting customer service was a nightmare. The phones never got picked up, and the chat was useless. I felt like they didn't care about me as a customer because they couldn't even communicate properly. I'd tell anyone to avoid this company.


  • Review about: Autodoc

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    Recent parts order

    I was well pleased with the parts I ordered - great quality and a lot cheaper than what I could get at the motor factors down the road, even with the extra postage costs. The delivery time wasn't too bad either, usually arriving in 4 or 5 days. I'd definitely recommend them.


  • Review about: Big On Electricals

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    My new laptop charger

    I recently got myself a new charger for my laptop and I absolutely love it! The prices were really good and there was a wide variety to pick from. I placed my order and it arrived the very next day, and the best part is that delivery was free! I'm so happy with it!


  • Review about: Cruise Nation

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    Cruise booking

    The staff were absolutely brilliant and ever so understanding, really taking the time to listen to all my questions and explain things clearly. I couldn't be happier with how the booking process has gone. Huge thanks especially to Ms. Jemma Dolan for her fantastic help and support.


  • Review about: Menkind

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    Dune buggy repair

    When I had a problem with my dune buggy, I popped into the Hanley store for some help. The manager, Noah, was a star - super professional and really knew his stuff. He quickly sorted out the issue with my buggy and was polite and friendly the whole time. The customer service was top-notch and I left feeling really pleased. I was so impressed with the service at the store, I'd definitely suggest it to others looking for help with their buggy.


  • Review about: ROOBBA

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    Marble style table and lamp

    I recently bought a marble style table and lamp from Roobba, and I have to say, I'm really happy with the whole experience. The lamp came quickly, just a few days after I ordered it, but the table took a bit longer to arrive. I was told about the delay by email and the delivery company kept me updated on when to expect it. When the table finally arrived, it was really well wrapped up and there was no damage at all. The quality of both the table and lamp was even better than I had hoped for, and I wouldn't hesitate to recommend Roobba to anyone who wants great service and fast delivery.


  • Review about: Totally Money

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    Financial management app

    I've been using this financial management app for about two years now, and I have to say it's been really helpful in helping me keep on top of my finances. It gives me a complete view of all my financial details, from keeping track of my mortgage payments to giving me tips on how to improve my credit score. One thing I really like is that it only suggests loans and credit cards that are likely to be approved, saving me time and protecting my credit score from unnecessary applications. Also, being able to see my outstanding debts in real-time has been really useful in keeping me organised.<br><br>One great thing about this app is that it shows me who is checking my credit profile with soft and hard searches, helping me spot and prevent potential scams. It also helps me correct any mistakes in my credit report, making sure that my credit profile is accurate and positive. Overall, I've found the app to be very reliable, precise, and best of all, it's free. I would definitely recommend it to anyone who wants to get a better understanding of their financial situation.


  • Review about: Handmade Piece

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    Mona Lisa and Café on the Terrace oil paintings

    I recently bought two oil paintings from this website and I'm really happy with how it all turned out. It did take a bit longer than I thought (over 3 months, to be precise), but it was definitely worth the wait. The paintings I got (Mona Lisa and Café on the Terrace) were truly amazing and clearly showed the skill and effort of the artists who created them. A big shoutout to the painters and Ms. Monica Lee for making sure everything ran so smoothly.


  • Review about: Aspen Woolf

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    Just got a new apartment in Leeds

    We found an apartment in Leeds with the help of Jake and his crew at a great spot. Jake was really helpful, even after he had been paid, and he took care of all of our concerns. He was in constant communication with us, the solicitors, and the contractors throughout the whole process. Jake and his friends were very professional and patient with us. We got to know Jake well, he has awesome hair! Thanks everyone, hopefully our not-so-great looking place will soon become the best spot in Leeds! Lisa and Paddy x


  • Review about: TechTrade

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    MacBook Pro laptop for my daughter

    Oh my gosh, I got the most amazing MacBook Pro for my daughter to use for her university work. It was such a bargain and arrived super fast, the very next day! Plus, they even threw in a surprise gift - a lovely case for the laptop. I'll definitely be a returning customer at TechTrade!


  • Review about: Temple Spa

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    Local Temple Spa Consultant in Northallerton

    Anita Lowther in Northallerton is absolutely brilliant when it comes to Temple Spa. Her expertise and advice are top-notch, and she always goes above and beyond to assist her customers. I've been to both her in-person classes and virtual sessions, and every time I come away feeling pampered and refreshed. It's a delight to support her business as she really encapsulates the essence of Temple Spa. I can't wait for the next session with Anita, she is just lovely xx


  • Review about: Surya Heating

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    Custom photo panel order

    I ordered a custom photo panel from this company not long ago, and I must say I'm really impressed with the quality and speed of the service I got. The panel actually arrived earlier than I thought, which was a nice surprise. The image quality on the panel is top-notch and everyone who has seen it in my office has been really impressed. I'd definitely recommend this company to anyone else looking for something similar.


  • Review about: Sparepartstore24

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    Fuel filter purchase

    I recently bought a fuel filter from Sparepartstore24 and I have to say, the service I received was top-notch. The website was easy to use, and I found the part I needed in no time. Ordering was a breeze, with straightforward instructions and different payment options. I also liked the detailed product info that helped me choose the right one. All in all, shopping there was a smooth and stress-free experience.


  • Review about: Garden Buildings Direct

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    Log Cabin purchase

    I bought a log cabin not long ago, and I've got to say I'm really disappointed with it. It's built more like a cheap shed than a proper cabin, and it took ages to be delivered - I had to keep chasing for updates. And now, just a few months after it was installed, there are big gaps all over the place, letting rainwater leak in. Even though I went for the premium wood option, the company's response was really dismissive, saying it's just "natural movement." I wish I hadn't spent £3000 on it now, because it's basically unusable. I'd recommend steering clear of this company to anyone thinking of buying from them.


  • Review about: ursime

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    Swimwear for Vacation

    I'm really disappointed with the service I got from this company. They said it would take up to a week to process my order before shipping, but it's been two weeks now and I haven't heard anything about it. This is not on, especially because I needed the swimwear for an upcoming holiday which might be ruined because of the delay.


  • Review about: TripAdvisor

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    Customer service experience

    I had a chat with a customer service person about a problem I had with something I bought. I've got to admit, I was pretty let down by the whole thing. It felt like the person I was talking to was just going through the motions and didn't really care about fixing my issue. It was like I was talking to a machine, not a real person. I was hoping for a bit more personal touch and understanding, but that didn't happen at all.


  • Review about: Tu

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    Recent clothing purchase

    I'll be honest, I was really let down by the clothes I bought recently. They just weren't up to scratch in terms of quality and the fit was all wrong. I managed to find some much better options elsewhere.


  • Review about: Clove Technology

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    Multiple phone purchases

    Clove Technology really reminds me of how teachers would give out gold stars in Infant School, but let me tell you, their service is far from being childish. I have actually bought four phones from them, and every time it has been a great experience. The whole process from exploring their website to placing my order was simple and stress-free. Their customer service team was also fantastic, always ready to help and quick to respond to any questions I had. I really like how they make buying a phone online so effortless and smooth.


  • Review about: Lichi

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    Recent clothing purchase

    I bought some new clothes not long ago and I have to say, I was pretty happy with the whole experience. The shop has a really nice variety of clothes for both casual and fancy occasions. I love that they have lots of little black dress options - you can never go wrong with a classic like that. What I thought was really handy was that I could contact customer service through WhatsApp or Instagram and they got back to me quickly. I can't wait to see what they come out with next in their new collection.


  • Review about: OnBuy

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    Scooter

    Do not use this company, they allow scam company to operate and sell fake products from their website and do nothing about it. I brought a scooter from Easypay via the OnBuy website and it was a fake from Chine, being sold as a British brand. I highlighted this with evidence (i even informed the real company) and OnBuy have none nothing!


  • Review about: MacBack

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    Sell my two imacs

    Worst place to sell your Mac. They will quote you a great price and then when they have your PC they will refuse acceptance saying you gave them wrong info or offer you less money. If they do tell you they are sending your stuff back it will wierdly go missing. (BS if you ask me!) Throw your old Mac away it'll be cheaper and less hassle.


  • Review about: PrinterPix

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    653871

    Kayla had great communication and solved my problem.


  • Review about: Insure For Travel

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    Insurance services

    Having the need to always travel, I did a lot of research about travel insurance companies and their policies as well as performances and track records. This was because there was need for travel insurance for me. In all the companies researched about, Insure For Travel Insurance caught my attention due to their profile, reviews and other things. Having secured a one travel insurance from the company, so far, the company has proven to be reliable and responsible in dealing with Insurance matters. I don't think there was any mistake at all doing business with Insure For Travel Insurance as I have had no regrets whatsoever about my choice. Kudos to Insure For Travel Insurance.


  • Review about: BoilerJuice

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    Kero oil

    Awful never again. Waited until exorbitant market price took my money but still no confirmation of delivery date absolute awful provider who has no means of contacting them. “Live chat” is dead nothing no means of contacting them. Feel like a creditor to this shambolic service.


  • Review about: PrinterPix

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    .

    5 étoiles pour Kayla - chat client

    Todo perfecto, una ayuda espectacular.

    Special tribute to the customer departement ! Thanks a lot for your reactivity !


  • Review about: The Jewellery Channel | TJC

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    Multiple

    Reading the other reviews I realised that TJC must be marmite. You either love them or hate them. I have literally bought hundreds of things from them. You have to be selective and if you are you can get bargains. However if you pay £10 for a diamond ring you can't expect stunning whatever the hype! I have however bought some truly beautiful budget jewellery from them. Also I have had some good experiences with customer services but would advise against bank holidays! Two defective and two lost in post items were dealt with straight away. One overcharge took a little longer but was solved. I find buying online rather than on the TV better. On delivery, it does seem to have speed up and is generally well packaged. I would not however buy just a pair of earring with posts. Recent packaging has been inadequate resulting in squashed posts. If ordered with something slightly bigger the packaging is different. Overall I have had good experiences and found the channel very useful at the height of the pandemic both for non jewellery supplies and entertainment.

    Are there rings genuine hallmarked.


  • Review about: OnBuy

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    Would buy here again
    Overall

    4 pack of solar lights

    I paid 6 pounds for 1 of eBay and got 4 for 16 pounds quick delivery


  • Review about: Outandout

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    Would buy here again
    Overall

    Palma rattan set

    Negative - Mixed feelings about this company. The product itself is pretty good and the price is reasonable but..

    - both boxes arrived and were placed upside down in the garden by the delivery company. The big 'this side up' arrows were clearly visible yet ignored.

    - One of the nuts and bolts packets inside the box was open so the bolts were rattling around loose in the box.

    - Numerous parts of this set arrived rusty and damaged and the company's response is that I have to wait until June to get the replacement parts.

    So as things stand I have paid a large amount of money for an item that has arrived damaged (bent bar, rusty metal parts and damaged rattan weave) and I now am expected to wait another 3 months for the replacement parts.

    Unacceptable.

    Positive. I left the previous review and the issue has now been sorted so I feel much happier about the customer service thank you. I can't delete the review however so am leaving this one also.


  • Review about: OnBuy

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    Would buy here again
    Overall

    10KG kettlebell

    I was sceptical of OnBuy as I had never heard of them prior to stumbling on their website.

    I'm pleased to say they are a genuine business, with a pretty sizable guide of products. My first purchase was a 10KG kettlebell which had the best price that I could find for any similar products, on any other website.

    Give them a go, you might be surprised with how much they have to offer.


  • Review about: The Little Green Bag

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    Would buy here again
    Overall

    €120 pair of Ugg gloves.

    Ordered on the 27th of Feb after website stated 2-5 day Uk delivery. It is now 4 weeks later and the package is not even with the courier. Cannot get a straight answer from them,they only seem to respond to Trustpilot citing Brexit & Covid.....but still advertising a 5-10 delivery time. Currently trying to get a refund through Paypal.....beware!!


  • Review about: OnBuy

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    Would buy here again
    Overall

    Spin dryer

    Can't give you a description as never received it! Twoing and froing with seller and no honest answers and of course not receiving it decided I wanted my money back after two weeks. Only got it back when went to the bank and asked them to do charge back. Don't trust them they are robbers first and foremost and secondly liars


  • Review about: Shaw Academy

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    Would buy here again
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    Free trial that turned out not to be free

    SCAM SCAM SCAM - I WISH THERE WAS A 0 STAR OPTION
    Like so many of the other reviewers on here, I have also been scammed by Shaw Academy.

    They entice you with a free trial and then make it virtually impossible to cancel, and will harass you with emails, texts, Whatsapp's, and anything else they can contact you on.

    Furthermore, they use a deceitful and underhanded system to charge you even more. They have a one-click payment system, which means that curiously clicking on a "toolkit", for example, will IMMEDIATELY, charge you £39.95 which they will refuse to refund. One click and your money is gone.

    Upon realising I had been scammed, I contacted my bank and Shaw Academy directly. Shaw Academy was awful at replying to emails and when they did, they mainly just tried to make me purchase more! I asked numerous times for a refund and to cancel my account - these requests were repeatedly ignored.

    FINALLY, I received my refund and written confirmation that my account had been cancelled, with no further charges:
    "As per your request, we have now cancelled your membership.
    Please be assured that you will not be charged for your membership until you reactivate."
    It turned out this was a LIE! Whilst looking through my bank statements the next month, I saw that they had charged me £39.95 again! Here starts the battle again!

    Looking on here and other review sites, I can see that so many people have fallen for the same scam as me. I don't understand how they haven't been shut down yet.

    ***UPDATE*** Since writing this review, I have realised that the second charge was my bank taking back their refund after Shaw Academy eventually refunded me too. I can't find a way to edit on here so please disregard that part of my review. However, for the other reasons outlined, 1 star is still too generous. I would advise to stay away from SA at all costs.


  • Review about: Sunshine Mobile

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    I phone

    SCAM happy to take money for 8 weeks. Recived No phone called up and said still accesing application . WOULD not give me a refund. even when I told them I couldn't afford To lose the money after reciving no phone. Was a present for my daughter. Not happy with company. I would not buy from this company. 3/3/2020. Not a penny back and no phone.

    I applied and was accepted and had there standard statements saying no upfront fees and the card number was only for a security check so I only left £5 in the account well they tried to take £40.10 so I have sent screen shots of all there statements and the attempt to take money to the financial services commision and to Google fraud dept ...Bastards wont get away with it


  • Review about: Music Magpie

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    Would buy here again
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    DVD

    Take care when buying DVD's from this company. Some will not play in the UK. Returns expensive as you have to record delivery.


  • Review about: Beer52

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    Beer subscription

    Beers can be good but the company requires you to phone and wait in a lengthy queue in order to cancel your subscription!!!

    It also takes them days to respond by email.

    This is totally out of order in this day and age, and clearly a deliberate tactic to make cancelling as awkward as possible.

    AVOID.


  • Review about: OnBuy

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    Would buy here again
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    oral b genius 9000

    I found this on offer at a lower price through onbuy. The same seller on ebay was asking £30 more. Arrived a day earlier than stated although tracking did not work. Pretty happy with purchase but hadn't read reviews first.

    looking to open account on buy

    Don’t bother it’s a rip off scam site


  • Review about: OnBuy

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    Would buy here again
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    Never arrived

    Avoid like the plague. Order a frame at a good price. Item never turned up. Seller has blanked all attempts to contact. Onbuy aren’t interested. They refuse to get involved. Trying to get money back from PayPal. This is a scam site you are best going to Amazon where they will do something on your behalf.

    Yes I agree they are refusing to refund me. Bought a treadmill from them but it came with a 2pin plug which is illegal in the UK


  • Review about: Shaw Academy

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    Would buy here again
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    Project Management Course

    Shaw Academy will be familiar with anyone who's done an online course, except that you need to book your classes at least a day before.

    I am enjoying the course, and when I had a problem with the service the customer service team were very helpful and solved my issue!


  • Review about: Shaw Academy

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    Would buy here again
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    Smartphone Photography

    I love taking pictures with my smartphone, but I really wanted to excel my knowledge in smartphone photography. I have attended 2 classes so far, but they are immensely informative. During the first 2 classes I attended I understood smartphone camera hardware specifications and different terminologies related to smartphone camera. I look forward to complete my course, and in future would love to enroll for a new course.

    During this lockdown period, one needs to be busy in order to maintain sanity. What better way then, to stay busy by indulging in learning something new. That's what I did. And since Shawacademy has magnanimously offered a free course in photography, I jumped at it. I have attended one class so far and am keen on completing the course. There's lots to learn, and practice. My husband has a Sony DSLR (though he is an amateur photographer), I intend to use it too.

    I'm taking up Sports Nutrition class. The class is very informative. Lessons are explained well and in a concise manner. Plus, visuals are great and really help you to understand the topic given the short amount of time. Will definitely recommend this to everyone. Looking forward to more lessons in the future!

    The webinar was very good, simple and to the point which suits my needs perfectly. First time to study about graphic design and the lecturers way of teaching is clear and easy to understand.

    Just started out my diploma in web design on shaw academy and alreadt lovin the way it is set up. I highly recommend you to try this. I mean what's there to lose right? ????

    Only done intro to Sports Nutrition but it went into a suitable amount of detail, looking forward to the remaining syllabus. Seems to be a good standard of course

    At the begining itself, a very big thank you to Shaw Academy, which I encountered accidently while browsing facebook and I admit it was a good encounter. Now, coming to course, photography is so talked about these days, anyone and everyone has a camera, i.e., the smartphone camera, and almost everyone loves clicking pictures, weather it is about their trips or food or the most commonly used one- selfie. This course teaches from the basic of cameras till the end. I stared this course and I can vouch that your camera clicks will definetely be improved, and ofcourse as the saying goes, practice will make you perfect.
    Advantges:
    1. Free of Cost
    2. Schedule as per your convinience
    3. Reschedule, if you aren't able to attend
    4. Timings are the entire day.

    I just started the course today and I love 6 it. So detailed and interactive. I am looking forward to my next class.

    Great course

    i've only participated in the photoshop class and to be honest, it's quite long but worth the time

    Good experience not too daunting

    Love the Shaw Academy

    I just attained 2 classes. And it's very helpful...technical and theoritical part r very much appreciable. It helps me know my camera and it's function as well... Thank you Shaw Academy. It's a good platform for beginners and professional's to enhance our knpwledge. ????????

    Intersting class. Im learning a lot

    Very Accurate.

    So far I've attended just one class and it was very detailed and understandable and I look forward to my other classes

    I have been enjoying the course selected thus far, the interaction is engaging for me personally. I am really starting to understand the field even just enough to upskill and development a hobby into a profitable goal.
    The only comment I would offer to improve the learning method via these online line courses is to allow moments in the course to jot down notes. As to pause the course means you will miss a nugget of information and will in turn need to rewatch the course in the recordings. Thank you for the opportunity to provide this feedback.
    Overall, I recommend this platform for personal developments.

    Nice way to learn things

    To be honest, I never knew cryptocurency lessons would be as intriguing as it is.
    The first class I had was a thorough eye opener and for the most part, I was very well able to comprehend those technical terms with ease.

    Web Designer Course - Novice!
    This is the first time I have used Shaw Academy introduced by a free 4 week trial and then will decide if I wish to continue with the learning. At the moment just completed 2 lessons and was very surprised and impressed by the way the class was run. It certainly felt I was genuinely in the class room and Kate (the tutor) was very good. Kate conducted the class in very calm and professional manner and is extremely passionate about learning with a likeable personality! She is very encouraging and for someone like myself who is complete novice to Web Design this does help and motivate you to continue with the lessons. Her motto is:- 'Do not give up!'

    so far its been an amazing course, im pretty sure ill have the knowledge I wanted after it ends, thanks shaw academy

    I enjoyed my first lesson I only regret having a bad p.c now I can't work with it, neither can I fix it due to the lockdown... But I look forward to enjoying the rest of my lessons

    It's really informative and gives a clear idea of what it's all about and what needs to be known concerning photography

    I completed one of the webinars but they sent a quiz for a different module. Otherwise, I liked it.

    So far, this is a great course! The instructor is very informative, speaks clearly, and the content is excellent. I love the resources and the quizzes. Looking forward to continuing my learning!

    I love the content. Sometimes it is a bit too quick and I have to go back and spot check the recording. Also, the notifications are a bit excessive. Highly recommend though.

    Shaw Academy has helped me grow beyond my vertical in digital marketing! With a PPC background, I was looking to expand my knowledge and become a well-rounded Marketing Pro and Shaw Academy has given me that confidence.

    I just finished my third class in personal beauty. I have attended modeling school and have written for cosmetic/beauty websites for years, but I am a bit surprised at just how much information has been crammed into three classes! The extra materials made available are enormously helpful. I am happier than I thought I would be and greatly look forward to the rest of my classes!

    Actually is a very good platform. I just have one problem with it, and it's that just to give you a reminder that you have class it fires you a bunch of notifications from the app, to the email, through SMS, and the last time I even received a phone call to remind me that I had a class which I was already in, but in the perspective of the content of the class and the platform it's really great.

    Diversity of knowledge. Instructors are really genuine and kind. Good price for value of education. Truly a platform to invest in yourself for now and for the future.

    I was curious about how 4 weeks classes would make a different in my career so I gave it a try. After the first class I was impressed how organise and efficient it was from content delivery, solving questions instantly using the side bar Morpheus to digital reminder. It takes no hassle to learn something I really wanted to. Definitely a great platform to upgrade yourself.

    So far my experience with Shaw Academy has been very educational and fun. Interestingly enough, the discussion and the way the information is given does keep you engaged throughout the entire session. So far I am very pleased and can’t wait to see what happens next.

    I have attended 3 Excel classes and Even tho in the early stages I am learning so much. I have been using excel since the 80's and surprisingly one gets set in their methods. I am looking at things now that I have skipped over for years. Cant wait to finish this course.

    I am here for that mac book pro. if I had to give my honest opinion of the lessons so far. i would say they are going pretty well, i am not too sure on how i am going to apply the first lesson information yet being i have to review it a second time. but 5/5 stars from especially since your giving trial. i never put my card info out there like that but i trusted you guys and i hope i do what i can with your information and knowledge

    I COMPLETED ENGLISH LESSON 1,2 AND 3 I REALLY FELT VERY HAPPY I LEARN SO MUCH THROUGH THIS ACADEMY THANK YOU VERY MUCH PROVIDING THIS WONDERFUL PLATFORM

    Suuuuper professional teaching

    So far so good

    shaw academy is the best to learn professional course . i enjoyed a lot.

    I am over all happy n satisfied with my on going diploma course. Slowly learning how to ask questions n reply during the lecture as I am mostly logged in thru my mobile.. Rest all gud... Good luck

    The instructor is very experienced with photography and shares his knowledge with the students well. I'm looking forward to learning more and practicing. Each class has been presented to encourage the student. I have attended two classes so far and already appying what I have learned.

    The instructor is very experienced with photography and shares his knowledge with the students well. I'm looking forward to learning more and practicing. Each class has been presented to encourage the student. I have attended two classes so far and already appying what I have learned.

    Just took my first class and it was great! Looking forward to more!

    I am enjoying the lessons so far. I think it would arm me with the knowledge I need to excel as a great photographer. I love landscape photography and I hope to finish the lesson.

    Really enjoying the courses, Leadership &Management, Cryptocurrency and Project Management so far in progress. All the lesson recordings and materials are really helpful.
    What is less enjoyable is the sheer number of emails that Shaw send - its overkill!
    Email reminders ahead of the lessons are really helpful, however the commercial plug emails are really too much as are the pop ups on the portal. Less is more please!
    Other than that, really enjoying learning again, its been a while since I took lecture notes etc!

    Its amazing
    Way that you Teach Every one

    I have been taking the project management course as a refresher course for myself as I am entering a job market in a new place. I was initially a bit skeptical about this course because it is not focused on my subject matter, but honestly I realized that the way it is taught is based on concepts and key words in a way which can be easily be applied in one's own field. Further, I missed a class today and I got a call, email and sms reminder to reschedule! It's honestly really nice - really feels like Shaw Academy peeps have my back :) thank you so much for this opportunity, if it was not for free I would never have been able to do this course. I highly recommend Shaw Academy's Project Management course to anyone who is interested in organizing their work and learning the ropes of how projects can be managed and the different components in their own sector!

    I'm really enjoying the classes I have attended 2 classes so far, but they were amazing. I'm looking forward for the new courses as well. I will highly recommend this to everyone....

    I'm really enjoying the classes I have attended 2 classes so far, but they were amazing. I'm looking forward for the new courses as well. I will highly recommend this to everyone....

    Great idea and appreciated during this difficult time of Covid. Makes me feel less useless!

    I am just starting the courses, but after my first class i have learned about how to become a better graphic designer. I would recommend people try the thirty day free trial then go from there. So far it has been a great experience

    The class was simply awesome, the accent was outstanding

    Clear, concise and very easy to follow and understand. Looking forward to the rest of the course.

    I'm glad that I've opted for shaw academy because the learning here is immense . To increase your knowledge you need good guidance and I'm very sure that I've got that . So a great thanks to the shaw academy for this .

    easy to understand and follow. The option to view the recording after is a nice touch.

    Since I started to begin with Shaw academy, they had encouraged every step of the way. I enjoy learning the Excel diploma course as it is something quite similar I want to do for future. Much better than going to uni and spending year's not liking the course.

    It is very useful and thankful for dis academy

    Initially simple but it grows very nicely in complexity. Very well timed and Organized

    VERY GOOD EXPERIENCE AND QUALIFIED STAFF

    I just started the course today n I had great experience I am fashion designer n also I love doing photography so for that I started learning here.shaw academy is really amazing for learning n really look forward to more classes.

    I love the platform you've created to deliver every piece of information for the benefit of all who are interested. I must say it's top notch. Keep up the good work and thank you for the educational experience and the inspiration, I love every bit of it.

    At this time of Covid-19 pandemic, Shaw Academy made my STAY HOME. something useful. I can study in the comfort of my home which can be useful later on in my business.

    A very interesting course,with historical details.

    My family has had this DSLR camera for the longest time, but no one knows how to use it, which is why I looked into taking this course. I have only had 1 class so far, but it looks like it's well organized and I'm excited to learn the more technical parts of using a camera.

    I’ve just finished lesson two in Social Media Marketing and I’m really enjoying it...exciting content, great lecturer and visual aids and great real time support, and super flexible, which I need right now with all kids off school! I can’t wait to continue my course. Already thinking of enrolling in advanced course!

    Excellent academy and great course

    This course is my first experience with Shaw online. They are on time, very thorough, speak in language anyone can understand and give incredible support information in the tool kit. Love them!

    So far the course I am taking is going very well, the only issue I have had is that the video is not running well in Safari, apart of that everything is going well.

    I am delighted with the course and program. The style of teaching is simple and easy to understand.

    financial diploma, fantastic opportunity and easy to follow even for a beginner

    Classes are OK but I found them sometimes a bit boring, I get distracted very easily and sometimes I fell the course I'm taking doesn't really catch me. Also the gigantic amount of emails and messages you get becomes somewhat annoying.

    It was a good introductory course for online marketing. It was a good way to acquaint myself with some basic marketing terms. However, it is a lot of material to be introduced to right off the bat. Also, I would have appreciated some advice for people on a very low (or non-existent) marketing budget.

    I am beginning the course with so many exciting lessons.

    Shaw academy is helping me learn new skills during this Covid 19 world wide pandemic. I always wanted to learn how to be a day trader and I am learning all about how to market my teaching by being in the social media classes also. They are informative and I am learning quickly. I cannot express how happy I am that I found them.

    I wanted to indulge my knowledge on web development. By giving a free online course during this pandemic, it was one of the best offers I have received and the lessons was easily delivered. Good job Shaw Academy!

    I love the claases that I have attended and I love all of the reminders. And even though it is all online, it is still interactive.


  • Review about: Zaful

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    Would buy here again
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    UA19111800959719005314

    This is the best store I could find.There are many products and you will find the one you like best.The price is cheaper than the other sites. And the customer service is very kin, they will solve your issue very soon.Recommend!


  • Review about: Sunweb Ski

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    Would buy here again
    Overall

    Trip to Tignes

    Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a few issues with airport pickup and the booking of some extras at the resort but they were quick with resolution. Really felt look after, I'll be booking with them again if we go skiing again.

    Dont trust this company. They will take your money, but wont refund it if anything goes wrong.
    You have been warned.

    Fully agree with Michael. I believe also that fake 5 star reviews are now appearing on Trustpilot.

    by private-equity firm Triton.

    which owns sunweb, read more by searching for sunweb + Trinton.

    complain here: www coronavirus-business-complaint service gov uk
    put dots where the spaces are

    Refund Credit Notes
    Refund Credit Notes are financially protected

    If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Refund Credit Note. These exceptional circumstances have forced us to make some extremely difficult decisions. For Sunweb, this resulted in the issuing of Refund Credit Notes which have the same financial protection as the original (cancelled) booking.


    A Refund Credit Note for a package holiday, explained:

    ✔ Lets you REBOOK your holiday for a later date

    ✔ IS financially protected

    ✔ Gives you the right to a cash refund up to the date it expires

    ✔ IS NOT a holiday voucher - holiday vouchers do not have financial protection

    A recent statement from ABTA read: “Nobody knows for sure how long the current coronavirus pandemic will last, but we know that we will come out of the other side and we need to ensure that when we do, holidaymakers are still able to book and take their holidays and that there is a healthy and competitive travel industry to support them.” ABTA has further launched a ‘Save Future Travel’ campaign in which they are calling on the government to do whatever it takes to protect the travel industry and customer money.



    Sunweb Group agrees with the statement written by ABTA and the importance of protecting our customers' money. This is why Sunweb Group has chosen to issue Refund Credit Notes. This Refund Credit Note entitles our customers to book a package holiday offered by Sunweb Group and is valid for a booking to any destination with a departure date of their choice. We completely understand that some of our customers are unhappy with the arrangements surrounding their holiday refund, but we are asking for understanding during these exceptional circumstances.

    The financial protection in your original booking:

    In general, Sunweb offers two types of package holidays: including or excluding flights. This is important to mention because if the original holiday included a flight, the holiday is financially protected by SGR. If the package holiday did not include travel, the holiday is then protected by ABTA. The Refund Credit Notes have the same financial protection as the original (cancelled) booking.



    Your financially-protected Refund Credit Note must be redeemed by the expiry date. If you are unable to find and book a suitable holiday within the period, you can request a refund from Sunweb. A cash refund will be transferred by the expiry date.
    Based on the EU Package Travel Directive, customers have the right to request a full cash refund to be paid within 14 days of the cancellation date where a holiday is cancelled as a result of “unavoidable and extraordinary circumstances”. However, as organisations are waiting on refunds from their suppliers and do not have the cash to immediately provide these refunds, an alternative solution has been found by offering customers a Refund Credit Note. You do have the right to refuse the Refund Credit Note according to the guidelines set by ABTA. If you do this we will refund you as soon as possible, however, due to the exceptional circumstances the time limit will currently exceed the 14-day window we kindly ask for your understanding.


    Next steps:

    If your original holiday did not include a flight, please click here. Or if your original holiday included a flight, click here to read the instructions on how to redeem your Refund Credit Note.

    The important part to their wall of text is: "Based on the EU Package Travel Directive, customers have the right to request a full ash refund to be paid within 14 days.."

    What about the part that says "click here to read the instructions on how to redeem your Refund Credit Note" !! Thousands of people consider they have already asked for a refund!!


  • Review about: Shaw Academy

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    Pricing

    Delivery

    Would buy here again
    Overall

    Digital Marketing

    Started classes yesterday first class was pretty good, still a little early to tell if it will be great for the remainder of the lessons... I am interested to see by the end. . the knowledge I've gained... Because so far I feel it has been pretty good.... We'll try and update this post if something changes.... Good or bad


  • Review about: Shaw Academy

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Photography Course

    I've never had an online class done before in the past. So I really don't know what to expect although they are very consistent with reminders. I hope that I enjoy my course chosen and I hope it will help towards my photographic skills in the future.

    Thanks Shaw


  • Review about: Sunweb Ski

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    Pricing

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    Would buy here again
    Overall

    ski holiday

    Took my booking and money just fine, then they had to cancel everything due to coronavirus crisis and now won't refund but instead have given me a voucher. to use against a future holiday - it isn't transferable so if I can't go they get to keep our money!!! What a way to treat customers in a time of massive upheaval, will not use again. Disgusting AND illegal.

    put dots where the spaces are as links aren't allowed, this is where we all need to log our complaints: www coronavirus-business-complaint service gov uk


  • Review about: Sunweb Ski

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Trip to Tignes

    Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a few issues with airport pickup and the booking of some extras at the resort but they were quick with resolution. Really felt look after, I'll be booking with them again if we go skiing again.

    Dont trust this company. They will take your money, but wont refund it if anything goes wrong.
    You have been warned.

    Fully agree with Michael. I believe also that fake 5 star reviews are now appearing on Trustpilot.

    by private-equity firm Triton.

    which owns sunweb, read more by searching for sunweb + Trinton.

    complain here: www coronavirus-business-complaint service gov uk
    put dots where the spaces are

    Refund Credit Notes
    Refund Credit Notes are financially protected

    If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Refund Credit Note. These exceptional circumstances have forced us to make some extremely difficult decisions. For Sunweb, this resulted in the issuing of Refund Credit Notes which have the same financial protection as the original (cancelled) booking.


    A Refund Credit Note for a package holiday, explained:

    ✔ Lets you REBOOK your holiday for a later date

    ✔ IS financially protected

    ✔ Gives you the right to a cash refund up to the date it expires

    ✔ IS NOT a holiday voucher - holiday vouchers do not have financial protection

    A recent statement from ABTA read: “Nobody knows for sure how long the current coronavirus pandemic will last, but we know that we will come out of the other side and we need to ensure that when we do, holidaymakers are still able to book and take their holidays and that there is a healthy and competitive travel industry to support them.” ABTA has further launched a ‘Save Future Travel’ campaign in which they are calling on the government to do whatever it takes to protect the travel industry and customer money.



    Sunweb Group agrees with the statement written by ABTA and the importance of protecting our customers' money. This is why Sunweb Group has chosen to issue Refund Credit Notes. This Refund Credit Note entitles our customers to book a package holiday offered by Sunweb Group and is valid for a booking to any destination with a departure date of their choice. We completely understand that some of our customers are unhappy with the arrangements surrounding their holiday refund, but we are asking for understanding during these exceptional circumstances.

    The financial protection in your original booking:

    In general, Sunweb offers two types of package holidays: including or excluding flights. This is important to mention because if the original holiday included a flight, the holiday is financially protected by SGR. If the package holiday did not include travel, the holiday is then protected by ABTA. The Refund Credit Notes have the same financial protection as the original (cancelled) booking.



    Your financially-protected Refund Credit Note must be redeemed by the expiry date. If you are unable to find and book a suitable holiday within the period, you can request a refund from Sunweb. A cash refund will be transferred by the expiry date.
    Based on the EU Package Travel Directive, customers have the right to request a full cash refund to be paid within 14 days of the cancellation date where a holiday is cancelled as a result of “unavoidable and extraordinary circumstances”. However, as organisations are waiting on refunds from their suppliers and do not have the cash to immediately provide these refunds, an alternative solution has been found by offering customers a Refund Credit Note. You do have the right to refuse the Refund Credit Note according to the guidelines set by ABTA. If you do this we will refund you as soon as possible, however, due to the exceptional circumstances the time limit will currently exceed the 14-day window we kindly ask for your understanding.


    Next steps:

    If your original holiday did not include a flight, please click here. Or if your original holiday included a flight, click here to read the instructions on how to redeem your Refund Credit Note.

    The important part to their wall of text is: "Based on the EU Package Travel Directive, customers have the right to request a full ash refund to be paid within 14 days.."

    What about the part that says "click here to read the instructions on how to redeem your Refund Credit Note" !! Thousands of people consider they have already asked for a refund!!


  • Review about: Shaw Academy

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    Would buy here again
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    Premium

    Not bad course delivery but found the app has some issues


  • Review about: Sunweb Ski

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    Trip to Tignes

    Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a few issues with airport pickup and the booking of some extras at the resort but they were quick with resolution. Really felt look after, I'll be booking with them again if we go skiing again.

    Dont trust this company. They will take your money, but wont refund it if anything goes wrong.
    You have been warned.

    Fully agree with Michael. I believe also that fake 5 star reviews are now appearing on Trustpilot.

    by private-equity firm Triton.

    which owns sunweb, read more by searching for sunweb + Trinton.

    complain here: www coronavirus-business-complaint service gov uk
    put dots where the spaces are

    Refund Credit Notes
    Refund Credit Notes are financially protected

    If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Refund Credit Note. These exceptional circumstances have forced us to make some extremely difficult decisions. For Sunweb, this resulted in the issuing of Refund Credit Notes which have the same financial protection as the original (cancelled) booking.


    A Refund Credit Note for a package holiday, explained:

    ✔ Lets you REBOOK your holiday for a later date

    ✔ IS financially protected

    ✔ Gives you the right to a cash refund up to the date it expires

    ✔ IS NOT a holiday voucher - holiday vouchers do not have financial protection

    A recent statement from ABTA read: “Nobody knows for sure how long the current coronavirus pandemic will last, but we know that we will come out of the other side and we need to ensure that when we do, holidaymakers are still able to book and take their holidays and that there is a healthy and competitive travel industry to support them.” ABTA has further launched a ‘Save Future Travel’ campaign in which they are calling on the government to do whatever it takes to protect the travel industry and customer money.



    Sunweb Group agrees with the statement written by ABTA and the importance of protecting our customers' money. This is why Sunweb Group has chosen to issue Refund Credit Notes. This Refund Credit Note entitles our customers to book a package holiday offered by Sunweb Group and is valid for a booking to any destination with a departure date of their choice. We completely understand that some of our customers are unhappy with the arrangements surrounding their holiday refund, but we are asking for understanding during these exceptional circumstances.

    The financial protection in your original booking:

    In general, Sunweb offers two types of package holidays: including or excluding flights. This is important to mention because if the original holiday included a flight, the holiday is financially protected by SGR. If the package holiday did not include travel, the holiday is then protected by ABTA. The Refund Credit Notes have the same financial protection as the original (cancelled) booking.



    Your financially-protected Refund Credit Note must be redeemed by the expiry date. If you are unable to find and book a suitable holiday within the period, you can request a refund from Sunweb. A cash refund will be transferred by the expiry date.
    Based on the EU Package Travel Directive, customers have the right to request a full cash refund to be paid within 14 days of the cancellation date where a holiday is cancelled as a result of “unavoidable and extraordinary circumstances”. However, as organisations are waiting on refunds from their suppliers and do not have the cash to immediately provide these refunds, an alternative solution has been found by offering customers a Refund Credit Note. You do have the right to refuse the Refund Credit Note according to the guidelines set by ABTA. If you do this we will refund you as soon as possible, however, due to the exceptional circumstances the time limit will currently exceed the 14-day window we kindly ask for your understanding.


    Next steps:

    If your original holiday did not include a flight, please click here. Or if your original holiday included a flight, click here to read the instructions on how to redeem your Refund Credit Note.

    The important part to their wall of text is: "Based on the EU Package Travel Directive, customers have the right to request a full ash refund to be paid within 14 days.."

    What about the part that says "click here to read the instructions on how to redeem your Refund Credit Note" !! Thousands of people consider they have already asked for a refund!!


  • Review about: Sunweb Ski

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    ski holiday

    Took my booking and money just fine, then they had to cancel everything due to coronavirus crisis and now won't refund but instead have given me a voucher. to use against a future holiday - it isn't transferable so if I can't go they get to keep our money!!! What a way to treat customers in a time of massive upheaval, will not use again. Disgusting AND illegal.

    put dots where the spaces are as links aren't allowed, this is where we all need to log our complaints: www coronavirus-business-complaint service gov uk


  • Review about: North East Tackle Supplies

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    Would buy here again
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    Rod

    Excellent service, fast delivery, great customer care.


  • Review about: Parcel2Go

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    Would buy here again
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    Parcel UK to Barbados

    Customers beware, avoid sending parcels with this company at all cost. I recently sent a straightforward parcel from the UK to Barbados and needed it there by a certain time. So I therefore paid additional for guaranteed deliveryAnd chose FedEx as the carrier. The parcel was collected by FedEx and then went on its way arriving in the US 3 days later where it has stayed for the last five days. FedEx will not speak to me in relation to my parcel after several attempts made due to it being booked through parcel to go and continuously direct me to speak to parcel to go myself to obtain any information. I have subsequently found out that parcel to go do not take calls and have no advertised telephone number. The only way to contact them is via email or online chat of which I have done both on several occasions only to be told they cannot assist me other than to raise an enquiry with the courier and this can take up to 14 days. I have explained to them the urgency hence the reason for paying for the guaranteed delivery service and requested they authorise FedEx to speak to me directly but they have point blank refused to do this and told me I will just have to wait the 14 days. The worst customer service experience I have ever had and I will never use this company again as I now have to purchase the contents of my parcel again and spend even more money as I do not have the luxury of waiting 14 days to find out why my parcel is delayed.


  • Review about: TransferGo

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    Money Transfer

    After initially doing some research into the best method for transferring money, I decided to try Transfergo and have since used it quite a few times. I've been impressed as it's always been done fast and securely, saving me a lot of money I would have otherwise lost to currency exchange fees and poor conversion rates from banks - saving money is earning money! The app and customer service are great too, I’ve received quick and helpful responses after asking them questions.

    Also was very nice to be given £10 extra for free on my first transfer for using a friend’s referral code who recommended it to me. If you are thinking of joining, feel free to use mine and you will get a free extra £10 too.

    Code: 242860


  • Review about: Buy Sheds Direct

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    Summer house

    Definitely avoid sheds direct , placed order , payed for 7x5 summerhouse , was told delivery date , so took day off work to take delivery , which never turned up , as driver text to say he was outside but no one answered his text so he left , without knocking on my front door or even ringing my phone , now they refunded my money minus delivery costs , nice little earner there , take orders don't deliver , reap delivery costs


  • Review about: Choice Furniture Superstore

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    Dining room set

    Awful company to deal with: Poor communication, mis-information, delivered the wrong item, and its taken getting our credit card company involved before finally getting our money back.

    We ordered a dining room set off the Choice Furniture Store website taking advantage of an offer that was on at the time, and paid our deposit on our credit card. We had been told that it would take about a month before the item was in stock.

    After two months of chasing them for updates, we were eventually told that they had our table and two of the four dining chairs in stock but were awaiting the final two. We decided to get them to deliver what they had and paid an additional amount to cover the part order but withheld the final balance while the other chairs were outstanding.

    When the item arrived, there were no chairs delivered and it wasn’t the table we had ordered.

    After contacting their customer services, we were asked to give them 24 hours to look into what had gone wrong, and locate our items. Having heard nothing, we again had to chase them for an answer. After speaking to several members of staff and getting different answers, I asked them to cancel the order and issue a full refund. I gave them available dates to collect the incorrect table, with each being dismissed by them as being unsuitable.

    After a week of telephone calls and emails and feeling like we were getting nowhere, we contacted our credit card company to seek assistance with getting our refund, which has finally been issued by CFS and eventually the wrong table has been collected.


  • Review about: VOXI

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    Sim only deal

    A great network. I moved from GiffGaff because they offer a huge amount of data for a great price and because my signal used to be unreliable. Voxi's coverage seems to be more consistent as I don't experience grey areas when travelling on trains etc anymore.

    The customer service team has been fine for me, I've only messaged them once but they gave a quick and helpful response. It was fairly simple to activate the sim and move over my number.

    Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal from the moment I landed, and at no extra cost.

    I was able to use a friend's invite link to join so got a £10 Amazon gift card a month later. If you're thinking of joining, feel free to use my link below to order a sim and you'll get one too.

    referme.to/1313fxo

    If you preffer contact me through my business whatsapp +351 910 129 933


  • Review about: Teamzo

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    A very mixed experience

    I inadvertently placed an order for two shirts, which is entirely my fault but I found myself with no way of contacted them to rectify.

    Numerous attempts to phone the helpline were ignored, I made calls across several days and at varying times but got no response. Emails were ignored and have heard nothing over a week later.

    On the plus side, I do have to acknowledge that the items I had ordered arrived at my doorstep within 3 days and they looked great. No complaints at all about the items themselves and I'm simply selling one on.

    However, getting in contact with them with any kind of concern or query is impossible.


  • Review about: Doctor-4-U

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    Would buy here again
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    Zopiclone

    Tried this service for the first time, Very quick and easy ordering.


  • Review about: Perch and Parrow

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    Would buy here again
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    Refreshing to deal with

    Having ordered two Nancy chairs whilst I only meant to order one. Perch delivered me both a few days later. After checking my order I noticed it was my mistake but without hesitation they took the chair I ordered double back and I received a refund for that chair the next day. This to me is how service should be. Thanks Perch!