All reviews of Natalie
Review about: Freedom Health Insurance
Health insurance
Cowboy institution. I made a claim for bad knee pain, I saw the GP and orthopaedic consultant for the 1st time, within a month of the continuous pain. Had an MRI, showed the cause of pain was a ... sticking out. Freedom refused to cover the claim, stating it was pre-existing. They said the knee pain was a pre-existing, as I complained to my GP of knee, wrist, fingers and ankle pain, just under 5 years ago, shortly after pregnancy, where I gained 5.5 stone. It’s a well known fact that women get pain in their joints around pregnancy, due to hormones and weight gain. Freedom would not cover my claim.
They also claim to cover HCA hospitals in their Elite plan, but then make the process extremely difficult if you try to use them.
Only have 1 manager who works part-time. Other staff can’t deal with query.
Cancel procedures the day before, and on the day that they are planned for.
They will do anything in their power to not pay out for procedures.Review about: Mappin And Webb
Wedding Rings
I had such a great time choosing our wedding rings! Youssef and his team were really friendly and helpful. They even gave us some bubbles to celebrate with, which made the whole experience even more enjoyable!
Review about: Irish Ferries
Travel experience on the ferry
I had a really lovely time on the ferry recently. It was so nice and clean, and clearly well looked after, making it a comfortable and relaxed place for everyone on board. There were loads of different seats to choose from, so no one struggled to find a spot they liked. The food options were great too - all kinds of different things to suit different tastes, from light bites to big meals. The restaurant on board, Boylans Brasserie, was a real highlight for me, especially for breakfast. The food was top-notch and the service was quick and friendly. The staff, especially Ana, were really nice and helpful. She made sure everyone had a good journey. Overall, I was really happy with my time on the ferry, and I'd definitely travel with them again in the future.
Review about: Moss Bros
Wedding suit hire mishap
My experience with the wedding suit hire from this shop has been a complete nightmare. Moss accidentally put the whole hiring order under one groomsman's name and then refused to speak to me, the groom, who was the one actually footing the bill. They also failed to input any of the sizes on time, leaving us in a panic to figure out what we needed. Despite their excuse that it was due to Royal Ascot, we were clear that we wanted tuxedos, not morning suits. The lack of communication and organisation from Moss has been really disappointing. They kept promising to get back to me, but never did. Trying to place orders online or make payments was such a hassle because the sizing information was never there. I had to go back to the shop three times to pay, only to be told I couldn't because the sizing information wasn't available, despite what the call centre said. I had to cancel the order due to their incompetence, and then they refused to give me a refund. Dealing with their customer service for refunds has been a nightmare, with me having to call them 10 times and still getting nowhere.
Review about: Swoon Editions
Furniture purchase with issues
I bought a new piece of furniture which had a few problems. The doors didn't fit properly, the wood was bent, and there was some damage to the metal. But the customer service team was really helpful and got back to me quickly. They even offered me a reasonable refund for the issues. I still think the design of the furniture is good, but the quality could have been improved.
Review about: Rodd & Gunn
Dundedin boots
I bought a pair of Dundedin boots from this shop recently and I'm really happy with them. The colour (Chocolate) is just like it looked on the website, and they fit my feet perfectly. The boots are really well-made, and I can see that they'll last me a long time. I like how versatile they are - I can wear them with jeans or trousers, which makes them a great addition to my wardrobe. I'm so pleased with them that I'm thinking about getting another pair in a different colour too.
Review about: Ponden Home Interiors
Homeware items
I ordered some home items online and chose to have them delivered to my neighbour as I was at work on the delivery day. But when I returned home and asked my neighbour about the items, they couldn't find them. I attempted to contact the delivery service, but they didn't respond. I contacted Ponden Home for help on the 29th of May, and I still haven't heard back. The poor customer service has left me annoyed and £60 out of pocket.
Review about: eHarmony
Match criteria and format
The matching criteria and format are great, they seem to work really well. I found some potential matches that match my interests and values. But, the price is quite high just to give it a go. I'd prefer it if there was a shorter 1-month option, especially for people who are new to online dating and are unsure if it's for them.
Review about: Belier
New clothes
I've recently bought some new clothes and they're really cool! The designs are amazing and the quality is excellent. I needed to exchange one item and the customer service was so helpful and quick to respond. I'll definitely be shopping here again as I really love both the products and the service!
Review about: Ventrolla
Curved sash windows installation
I just want to say a big thank you to the team that just put in our new curved sash windows. James, Simon, and Tyler did a brilliant job and we're really pleased with how it all turned out. The service was professional and friendly, and the windows look fantastic. They even tidied up afterwards, so there's no mess left behind. I'd definitely suggest this company to anyone in need of top-notch window installations.
Review about: Von Haus
BBQ grill with adjustable coals and temperature gauge
This BBQ grill is fantastic! I really like how you can adjust the height of the coals easily and monitor the temperature using the gauge. We've used it for a few BBQs and everything has been delicious. It was straightforward to assemble too. I recommend getting a cover for it unless you have a garage to store it in.
Review about: firmoo
Stylish and comfortable glasses
The glasses came really fast and they feel super comfy on my face. The optician even gave me a nice compliment about them during my eye test. I'd definitely recommend them to anyone!
Review about: Simply Home Entertainment
DVD box set
I recently bought a DVD box set from this company, but my experience was not great. I thought the item was in stock when I ordered it, but it turned out to be unavailable later on. The communication about my order status was very poor, which made me doubt if the company was being honest and reliable. I waited a long time for the item to arrive before Christmas, but had to ask for a refund eventually because the customer service agents gave me unclear and conflicting information. It was all very frustrating and disappointing, and now I'm not sure if I want to shop with this company again.
Review about: Fibrus
Broadband installation
The first chat with the sales rep was great, really helpful and they answered all my questions. The engineer who installed everything was brilliant, really nice and did a fantastic neat job. In general, I'm happy with the service from Fibrus.
Review about: Hotel Gift
Easy website navigation, customizable gift card options, recommended
The website was so easy to use, it was a doddle to find exactly what I wanted. I had loads of options to make the gift card just right for the person I was giving it to. Being able to choose any amount for the gift card was really handy too. I'd definitely suggest this service to anyone who wants a stress-free and personalised gift-giving experience.
Review about: Bernardelli Store
Clothing item
I bought some clothes from this shop not long ago, but they didn't fit like I thought they would. I tried to send them back, but it was such a pain. The website gave me a link and an email for returns, but it was all so confusing and unclear. I ended up just going round and round in circles, trying to figure out how to send the item back overseas. It was such a hassle and in the end, a complete waste of my time and money.
Review about: Holland And Barrett
Vitamins and other health products
I've been shopping at this store for years and I've always been happy with the products I buy. They have a wide range of vitamins and health products, and I've never had any problems with them not working. The staff are really helpful and know their stuff. Ordering online is easy and the delivery is always quick. All in all, I can't fault this store at all.
Review about: Sneakersnstuff | SNS
Multiple items on deep discount
I recently bought a few things from this shop and I have to say I was really impressed. The delivery came quickly, two days earlier than I thought it would. The packaging was solid and the items were exactly what I was expecting, which is always a relief when you're shopping online. What really caught my eye was that the things I bought were on sale, even more than on the brand's official website. This made the whole shopping experience even better. I'll definitely be coming back as a customer after this positive experience.
Review about: Oliver Bonas
Gym gear awkwardness
I've been going to this shop quite a bit, but every time I wear my gym clothes, it feels a bit awkward. The staff give me strange looks, and once someone even followed me around the small shop. It made me feel unwanted, so I left without buying anything. But, the last time I went after a brunch and some cocktails, I was in my usual colourful day clothes with my hair down and makeup on. I was pleasantly surprised by how much friendlier the staff were. It was nice to see black staff members who were really welcoming and chatted with me. Even though I sometimes feel a bit out of place when I'm not in my sports gear, I still spend a lot of money in the shop. Having such a lovely experience with the staff on my recent visit was really nice.
Review about: Lexham Insurance
Motorhome insurance
I was really impressed by the great price the company offered me for insuring my motorhome. After getting a few quotes, I was pleasantly surprised by how affordable their policy was. I would definitely recommend them to anyone looking for insurance.
Review about: Cj Wildlife
Bought two bird feeders
I recently ordered two bird feeders from an online store - one for suet/pellet mealworms and the other for Brussels peanuts. They both seemed like decent products, but when they arrived, I was surprised to find that there were no instructions included to guide me on how to use them.
I attempted to open the feeder for the peanuts by pulling off the lid, but it turned out to be a twist and pull kind of situation, so I accidentally ended up breaking it. After reaching out to the company, they assured me that they would arrange to collect the damaged feeder and send me a replacement. I'm keeping my fingers crossed that the new one comes with proper instructions this time around!Review about: The Ayurveda Experience
All natural oils for skincare
I've recently come across all natural oils for skincare and thought I'd give them a go. I tried out some products from The Ayurveda Experience and I have to say, I'm really impressed. Being in my 60s, I needed more than just coconut oil to moisturise my skin. The Kesaradi and Manash Glow oils have really made a difference for me. They sink right into my skin, leaving it looking and feeling better without having to use foundation. The prices of these products are also reasonable, which means I can stick to a good skincare routine without breaking the bank. I'm really pleased to have found The Ayurveda Experience and will definitely be coming back for more.
Review about: PDSA
Emergency pet care service
The emergency pet care service from this organisation is just terrible. My pet had a painful ear haematoma and was leaking some worrying stuff, but I couldn't get hold of anyone on the phone. It's not right for a publicly funded organisation to ignore urgent calls about the health and wellbeing of animals. The fact that they didn't respond in such a crucial situation is really disappointing and frustrating.
Review about: Joma Jewellery
Delayed birthday gift
I'm afraid my first time dealing with this company was really disappointing. I ordered a birthday present for a friend, but it's been 10 days now and the gift still hasn't turned up. The fact that they didn't let me know about the delay was really annoying, and I only found out when I got in touch to ask about my order. If they had told me about the delay sooner, I could have sorted something else out. Because of this bad experience, I won't be ordering from them again.
Review about: First4Lawyers
Legal advice assistance
Initially, I was a bit unsure about seeking legal advice, but Emily made me feel comfortable right from the start. She really listened to me, got my situation spot on, and made everything feel much simpler than I expected. I had been thinking about different choices, but once I had a chat with Emily, I felt confident that I was in capable hands and decided to go ahead. Her kindness and understanding during a difficult period for me were really touching, and I'm so thankful for her outstanding help.
Review about: Snaptrip
Website booking disappointment
As a customer, it was really frustrating for me to find that the website lured me in with dates that were apparently available, only to then send me over to booking.com where it turned out nothing was actually free. I believe that searching for and booking a holiday online should be smooth and reliable, and I have to say this experience left me feeling really disappointed.
Review about: Thought Clothing
Poor quality item
I recently bought something from this company and it turned out to be really bad quality. I was so disappointed, so I got in touch with their customer service to get a refund. At first, they said they would give me my money back as soon as I sent the item back. But after I returned it and waited for nearly two weeks, I didn't hear anything from them. I contacted them again, and on the 6th of November, they said they couldn't see my return on their system. I showed them the proof of postage, and they confirmed they got it on the 10th of November. Then, to my surprise, they told me they had gone into administration on the 1st of November and couldn't refund me. This was the first time I found out about their money problems, and I was really unhappy with how everything turned out.
Review about: Book My Garage
Easy to use website, lack of local options
The website was really easy to use and the communication was super smooth. But I was a bit let down by the fact that there weren't many local garage choices available. I live close to an industrial estate with loads of garages around, so it would've been great to check out their prices and reviews on the website.
Review about: funnyfuzzy
Car bed & yellow heart toy
We were delighted with the car bed and yellow heart toy we got for our puppies. They absolutely adore the bed, finding it comfy and safe, and the yellow heart toy has become their favourite toy in no time. It's lovely to see how much happiness such a basic item can give them. The fact that the toy is in a colour that dogs can see clearly is a nice touch and shows that the company has put thought into their products. All in all, we're really pleased with our purchase and our puppies are over the moon!
Review about: Tagdeal
Cancelled order with payment issue
I recently had a bit of a nightmare with Tagdeal. So, I got this email saying I owed £84 from a cancelled order way back in December last year. Honestly, I thought everything was sorted out when I cancelled the order. But then, to my horror, it turns out it involved Klarna, which just made things worse. I had no idea how to stop them taking money from my account. I tried contacting Tagdeal for some answers and help, but it was all a bit of a mess. The lack of communication between them and Klarna left me feeling completely lost and unsure how to fix the problem. All in all, it was a total nightmare that could have been handled much better by the company.
Review about: Giordano Wines
Quick and Easy Wine Orders
I've been a loyal customer of this wine company for over four years now, and I must say, ordering is always quick and easy. I just place my order, and before you know it, the wine's at my doorstep. The wine quality is always great, and the prices are reasonable. I've never had any problems with my orders, and I always find myself coming back for more.
Review about: Pull And Bear
High spending customer
I used to go to this shop a lot, spending quite a bit of money every month. But I recently had a terrible experience with a really rude shop assistant which has put me off. When I was at the till with my 2-year-old daughter, she accidentally dropped some money from my wallet. Instead of being nice about it, the assistant was sighing a lot and giving me a mean look. Even if he was tired, there's no need for that kind of attitude towards a customer. So, I've decided to take my business somewhere else after being treated like that.
Review about: Sosandar
Return with old work email
I needed to return something I bought, but I accidentally used my old work email address, so I couldn't see it on my account. Silly mistake, right? Anyway, the customer service team was really helpful and they managed to locate the order and assist me with the return. It all worked out perfectly, and I felt so relieved once it was sorted!
Review about: Rituals
Personal care products
I've always been super pleased with the top-notch service I get when I buy my personal care stuff. Not long ago, I had a question and Alessandra was the one who helped me out. She wasn't just quick and effective, but also really nice and polite. I genuinely felt like a valued customer, and it's made me even more loyal to this company. The customer service team always goes the extra mile to make sure I have a good experience, which is why I'll definitely keep shopping with them in the future. Cheers to great service!
Review about: Together Price
Shared account service
The service is really good for me. It's a handy way to share accounts that I find really helpful. I've had a few problems, but I managed to sort them out easily by using the site's chat system to get in touch with the help desk.
Review about: Alpinetrek
Two backpacks bought at great prices
I was really chuffed to come across the two backpacks I'd had my eye on at such cracking prices on this website. I'd had a good old search online and couldn't find a better deal anywhere else. Ordering was dead easy and I liked the discounts they were offering. The service was spot on, with quick replies to my questions and regular updates on my order. The prices were mint, and I felt like I was getting proper value for my money. The delivery went like a dream, with the stuff turning up in great nick and on time. All in all, it was a top-notch shopping experience, and I'll definitely be coming back.
Review about: Novomins
Full check-up medications
Hello there, I'm proud to say I've reached the grand old age of 81. Just had a check-up and everything is looking good - blood levels, diabetes (only 40 I might add), and even my blood pressure is fine. Had both hips replaced but the right one being shorter is a bit of a nuisance, nothing major though. I don't see the need for changing medications if they're still working and showing good results. Best to stick with what's working, don't you think?
Review about: ONLY
Two item purchase
I bought two things from this company not so long ago and I was really happy with everything. They came quickly and were exactly what I wanted. The quality was really good and I would definitely think about buying from them again.
Review about: loveholidays
AWFUL Experience with LOVE HOLIDAYS
AWFUL Experience with LOVE HOLIDAYS
We are having a truly terrible experience with Love Holidays. We are staying at Club Resort Atlantis in Turkey.The resort is not 5 star as advertised. It is old and ..., the pools are small, there are not sufficient sun-loungers, the hotel is overrun with feral cats particularly in the restaurants and food is poor. The electricity in our room goes off several times during the day and night. There is an open fuse box in our room which sparks when you have to click the switch to get the electricity to come back on. Our toilet is broken and the water has been switched off. Despite booking a twin room for our teenage children (16 and 13), we were allocated a double room and our 13 year old son is therefore sleeping on the sofa. Despite writing to Love Holidays on the first day of our holiday and phoning each day since, Love Holidays have not responded to us to address our concerns. We only go on one holiday a year and are very upset and disappointed. We will be seeking a refund from Love Holidays when we return to the UK.Review about: Perfume Shopping
Its Fragrance paradise
Right place for perfumes collection for fragrance lovers.
Mostly I used this shopping point for shower essence in different variant.
Mandarin and strawberry is my favourite shower essence.
Deodorant sticks are equally a nice products
Rates are also affordable,delivery never failed in last four years.