Pure Electric Reviews
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Reviews (24)
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Electric scooter purchase
I had a few problems with my electric scooter when I first got it, but the customer service team was amazing and sorted everything out quickly. At the beginning, my scooter had some issues, but once I reached out to the customer service team, they got back to me right away and fixed the problem by giving me a new scooter. They really knew what they were doing, and they were so professional, giving me all the help and info I needed to make sure I was happy with my purchase. I'm really happy with the service I received and would definitely recommend this shop to anyone in need of electric scooters or similar items.
Resolution of damaged scooter issue
I had a bit of a problem with buying a new scooter, so I got in touch with Pure Electric customer service for some help. To be honest, I was really pleased with how fast they got back to me and sorted everything out. They didn't just say sorry for the damage to my stuff, they gave me a little something extra and even swapped the scooter for a shiny new one. And as if that wasn't good enough, they also gave me all my money back for the first purchase. I couldn't have asked for a better result, their customer service was top-notch.
Electric scooter purchase
This wasn't the first time I've ordered from this company, and I have to say, I was really impressed. The customer service was fantastic, they dealt with my problem quickly and efficiently. I was especially pleased with how they sorted everything out just before my son's birthday, so a huge thank you for that. I'll definitely be suggesting this company to my friends and family because of this great experience. A special mention to the staff member who assisted me, they definitely deserve top marks for their hard work.
E-scooter, helmet, and lights
I recently purchased an e-scooter, a helmet, and some lights from this place, and I must say, they are all fantastic quality! The e-scooter glides smoothly, the helmet fits just right, and the lights are really bright. The customer service at this place is outstanding - they respond to messages and questions promptly, and they're always so kind and helpful. The team is very knowledgeable and willing to assist with any issues you may encounter. I highly recommend this place to anyone in search of excellent electric products!
Electric scooter purchase
I bought an electric scooter from this company not long ago, but I had some problems with it, which was a bit disappointing.
Broken scooter
I purchased a scooter, and it stopped working after just three months. I sent it back for repairs, but I received a replacement that was also broken! Then they sent me the exact same scooter back again. I'm so frustrated!
Scooter with E3 error sent for repair
Hello everyone! Just a quick update - my scooter had this silly E3 error and had to go back for repairs. They managed to fix it, but then the throttle decided to stop working the very next day! Thankfully, I had a chat with a chap named Edward who assured me I'd be receiving a brand new scooter as a replacement. And guess what? I had the new one in my hands before I even had to send back the broken scooter. Edward is an absolute star and a real treasure to have in the company!
Electric bike passkey reset
I had a problem with my electric bike passkey and needed to reset it quickly. I contacted customer services and was pleasantly surprised by how helpful and prompt they were. Even though I emailed them outside of office hours, they replied the very next day. They understood my issue quickly and managed to resolve it within 24 hours. I was really impressed with how efficient and professional they were. I would definitely recommend their customer services to anyone who needs help.
Electric scooter purchase
I bought an electric scooter from this company not long ago and had a problem with it. I contacted their customer service team and was really impressed by how fast and helpful the person I spoke to was. They did an outstanding job and even replaced my scooter with a brand-new one within a day to sort out the issue. I'm so pleased with the service I received from this company and would definitely recommend them to anyone else.
Electric bike purchase
I recently got myself an electric bike and had such a great experience with the customer service team. Manpreet really went the extra mile to help me with an issue I was having, even though it wasn't really their responsibility. It definitely made me feel good about the company and the product I ended up getting, which was the Advance Flex + model. Overall, I'm really happy with how everything turned out.
Electric bike
This company really needs to improve their customer service. It's hard to believe that they only have an email address for inquiries. How can they help customers properly with just email? It's crazy. They should have a phone line or live chat for better customer communication. The lack of customer service options is very disappointing and they need to sort it out right away.
Mudguard purchase
I had a problem with my back mudguard, so I thought I'd get a new one from the shop. I was really surprised when I got not just the one I ordered, but Pure Electric sent me an extra one for free, along with the bolts I needed. The customer service was amazing, and I'm really grateful for the extra mudguard. Thanks a lot for your wonderful service.
Customer Service Experience
I've had a really frustrating experience with Pure Electric's customer service. I sent them an email about an error in my order, but they took ages to reply. By the time they got back to me, the price of the scooter had shot up, which left me feeling really unhappy. It was even more annoying that they didn't have a phone number or web chat for quicker contact.
e-scooter
I got myself an e-scooter and it arrived really quickly, with fast responses to my emails. The customer service team were incredibly helpful and made a real effort to sort out my issue. It was absolutely fantastic!
E-bike purchase
I was really impressed by how fast they got back to me when I had a question. The communication was excellent and the staff really went out of their way to help me. It's that kind of service that makes me want to go back again and again. Thanks a bunch!
Electric scooter purchase
I've just bought an electric scooter from this company and I have to say, I am really happy with it. The scooter is top-notch quality and has gone above and beyond what I expected in terms of performance, making it easy for me to travel long distances. I would definitely recommend this product to anyone looking for a trustworthy way to get around.
Electric scooter purchased
I was really impressed with how quick and efficient the service was from this company. They replaced my faulty unit in just 12 days, like they said they would. Overall, I had a great experience and I would definitely recommend them to anyone needing electric scooter repairs.
New inner tube
This company is fantastic at handling orders super quickly. I did have a little problem with my order, but their customer service team sorted it out really fast and did a great job. I highly recommend this company and will definitely use them again. Well done to the team for their amazing service!
E-bike battery purchase
So, I bought this battery for my e-bike, yeah? And it was completely faulty, so I wanted a refund. But their customer service is taking ages to respond! I mean, seriously, all I want is my money back for this dodgy battery. Come on, sort it out, guys!
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Pure electric 350w
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