Robert Dyas - Overall Rating based on 51 reviews
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Garden table, parasol and stand
Beware - very lax security allowed customer details to be harvested
Ordered a garden table, parasol and stand in March. Should have arrived on 1st April. Arrived late, but OK.
On 12th April had an email from my credit card provider saying I was approaching my credit limit - I was not. Checked on line and found over £3,000 had been charged to gamblng sites over the Bank Holiday weekend. Could prove it wasn't me and my credit card company refunded all the charges. They cancelled the card and issued a new one.
21st April - Just had an email from Rober Dyas saying their lax security allowed malicious software to uploaded to their system and customers' details were stolen between 7th and 30th March before they dealt with it. Obviously need a more robust firewall.
Now have to worry that the fraudsters don't use names and addresses, email address and phone number for other fraudulent purposes. Will be suspicious of everything from now on - thanks Rbert Dyas!!
Won't be buying from them again.
Oh and online, you're not buying from Robert Dyas - you're buying from another company selling the prpduct. You place your order with Robert Dyas, they collect your payment and they then place the order with the company selling the product. It's shipped direct from that company to you, not from Robert Dyas.Swing
Ordered a swing 4 weeks ago. Due to covid19 I expected a delay which would be fine but no correspondence received from them at all other than original tracking information saying due to be delivered 2 weeks ago. When I got in contact with them, they don’t know when and cannot find out where my delivery is, due to not being able to communicate with their warehouse. They sent me a policy saying they are not liable for national issues and therefore not able to cancel my delivery. I have to wait for whenever it does turn up to refuse delivery and try seek a refund which could be another 4 week wait.
Poor customer service, poor correspondence and wouldn’t be surprised if they are going into administration and just trying to keepi people’s money without delivering goods. Don’t use this company online.Greenhouse
We would definitely buy again from ordering to delivery everything was easy
The product is first classmicrowave
This company must have the worst customer services in the country, including Ryanair. I bought a microwave & needed to return it. It is almost impossible to contact them, & when finally you do get a response they lose interest after some questions & answers & the whole process has to start from scratch again. It is now 3 weeks since since it should have been picked up & still nothing arranged.
Sharp TV
I would definitely recommend Robert Dyas. I bought a TV in Oct for a birthday present in Dec. When the TV was opened there was 2 right legs instead of a right and a left. Contacted customer services on the 16th Dec and they immediately sent me a set of new legs for the TV arriving on the 19th December. Exceptional customer service and nothing was too much for them. 10-10
really good! i ordered 22” penny board and it came early!! i then read reviews and thought to cancel it but i decided to see if it would arrive and it came in perfect condition! very happy????????????
Multiple items
Paid for specific day delivery items still not received. Customer Service non existent
White vinegar
Bought four bottles of white vinegar in Godalming. No problem with them but every time in the store I take a purchase to the check out the assistant always ask " can we interest you in x ?". Please Robert Dyas stop the pushy sales techniques - I don't like it. If I wanted x I would have bought it in the first place.
Spice rack 16pc
An excellent purchase, it saves a lot of space, moves easily,and looks well in the kitchen. Very good value for price
hilka key safe.
good service and advice in shop. not happy with product as resetting the key safe number its proving impossible to press the set up lever inside so another bus trip to take it back, what a nuisance.!
AEG Window Vac
First attempt to recharge failed--faulty battery? Bought this online. Will never make that mistake again. Contacted customer services who said it would be collected. The day arranged came and went - no collection. On phoning customer services was told that as it came from their suppliers other arrangements would have to be made. Another date arranged in the meantime I was sent a prepaid label to post back via GPO. Posted it only for Robert Dyas to tell me days later that it had not arrived. They only managed to find it when I produced the certificate of posting. So, 3 weeks before I had a refund. Compensation was agreed - I had to ask for it - but even this was queried as they said they could find no note about it. Eventually agreed to send a gift voucher. Guess what? Still waiting........
hard ware shop
Unfortunately my nearest shop is approx 11 miles away - we could do with an outlet in, say, Yate. I know from speaking to various people that this would prove a popular shop. The one I visit - when i am in town - is in the Galleries at Bristol. It is second to none bearing in mind the selection and type of goods they offer and, importantly, the really good prices. Staff are very helpful and when i visit to browse, I invariably find some item to buy. PLEASE consider another outlet this side of town!
Appalling Company... ok with order and delivery, but when you come to return a unwanted item ! Well try it !!! I asked for a return to be collected the day after receiving item, l have been and still am trying to get a a collection.
I have e.mailed
I have call a dozen times
They say they are busy and tell you they will return call, but never
do..l have tried all ways ... will this item ever get returned and will l ever get a refund that it the question !
I have chatted to a robot..
I have
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hard ware shop
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