Robert Dyas51 reviews
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Garden table, parasol and stand
Beware - very lax security allowed customer details to be harvested
Ordered a garden table, parasol and stand in March. Should have arrived on 1st April. Arrived late, but OK.
On 12th April had an email from my credit card provider saying I was approaching my credit limit - I was not. Checked on line and found over £3,000 had been charged to gamblng sites over the Bank Holiday weekend. Could prove it wasn't me and my credit card company refunded all the charges. They cancelled the card and issued a new one.
21st April - Just had an email from Rober Dyas saying their lax security allowed malicious software to uploaded to their system and customers' details were stolen between 7th and 30th March before they dealt with it. Obviously need a more robust firewall.
Now have to worry that the fraudsters don't use names and addresses, email address and phone number for other fraudulent purposes. Will be suspicious of everything from now on - thanks Rbert Dyas!!
Won't be buying from them again.
Oh and online, you're not buying from Robert Dyas - you're buying from another company selling the prpduct. You place your order with Robert Dyas, they collect your payment and they then place the order with the company selling the product. It's shipped direct from that company to you, not from Robert Dyas.Swing
Ordered a swing 4 weeks ago. Due to covid19 I expected a delay which would be fine but no correspondence received from them at all other than original tracking information saying due to be delivered 2 weeks ago. When I got in contact with them, they don’t know when and cannot find out where my delivery is, due to not being able to communicate with their warehouse. They sent me a policy saying they are not liable for national issues and therefore not able to cancel my delivery. I have to wait for whenever it does turn up to refuse delivery and try seek a refund which could be another 4 week wait.
Poor customer service, poor correspondence and wouldn’t be surprised if they are going into administration and just trying to keepi people’s money without delivering goods. Don’t use this company online.Greenhouse
We would definitely buy again from ordering to delivery everything was easy
The product is first classmicrowave
This company must have the worst customer services in the country, including Ryanair. I bought a microwave & needed to return it. It is almost impossible to contact them, & when finally you do get a response they lose interest after some questions & answers & the whole process has to start from scratch again. It is now 3 weeks since since it should have been picked up & still nothing arranged.
Sharp TV
I would definitely recommend Robert Dyas. I bought a TV in Oct for a birthday present in Dec. When the TV was opened there was 2 right legs instead of a right and a left. Contacted customer services on the 16th Dec and they immediately sent me a set of new legs for the TV arriving on the 19th December. Exceptional customer service and nothing was too much for them. 10-10
really good! i ordered 22” penny board and it came early!! i then read reviews and thought to cancel it but i decided to see if it would arrive and it came in perfect condition! very happy????????????
Multiple items
Paid for specific day delivery items still not received. Customer Service non existent
White vinegar
Bought four bottles of white vinegar in Godalming. No problem with them but every time in the store I take a purchase to the check out the assistant always ask " can we interest you in x ?". Please Robert Dyas stop the pushy sales techniques - I don't like it. If I wanted x I would have bought it in the first place.
Spice rack 16pc
An excellent purchase, it saves a lot of space, moves easily,and looks well in the kitchen. Very good value for price
hilka key safe.
good service and advice in shop. not happy with product as resetting the key safe number its proving impossible to press the set up lever inside so another bus trip to take it back, what a nuisance.!
AEG Window Vac
First attempt to recharge failed--faulty battery? Bought this online. Will never make that mistake again. Contacted customer services who said it would be collected. The day arranged came and went - no collection. On phoning customer services was told that as it came from their suppliers other arrangements would have to be made. Another date arranged in the meantime I was sent a prepaid label to post back via GPO. Posted it only for Robert Dyas to tell me days later that it had not arrived. They only managed to find it when I produced the certificate of posting. So, 3 weeks before I had a refund. Compensation was agreed - I had to ask for it - but even this was queried as they said they could find no note about it. Eventually agreed to send a gift voucher. Guess what? Still waiting........
hard ware shop
Unfortunately my nearest shop is approx 11 miles away - we could do with an outlet in, say, Yate. I know from speaking to various people that this would prove a popular shop. The one I visit - when i am in town - is in the Galleries at Bristol. It is second to none bearing in mind the selection and type of goods they offer and, importantly, the really good prices. Staff are very helpful and when i visit to browse, I invariably find some item to buy. PLEASE consider another outlet this side of town!
Appalling Company... ok with order and delivery, but when you come to return a unwanted item ! Well try it !!! I asked for a return to be collected the day after receiving item, l have been and still am trying to get a a collection.
I have e.mailed
I have call a dozen times
They say they are busy and tell you they will return call, but never
do..l have tried all ways ... will this item ever get returned and will l ever get a refund that it the question !
I have chatted to a robot..
I have
About Robert Dyas
Sometimes you just realise that you need more home and garden products than you realise. Especially when something needs replacement, you might ask yourself where you can go to for the best home and garden furniture. One of the shops that offers these products is Robert Dyas. But what can you expect from the quality of their products? What does their ordering process entail? Will it take long for Robert Dyas to deliver the products to your home? And is there a customer service to help you out when you encounter a problem or complaint that needs solving? The best judges on these matters are the people that have already shopped at Robert Dyas before. Their experience and opinions are all the information you need to find out what products and services you can expect when you decide to buy at Robert Dyas.
About Robert Dyas
Robert Dyas is a company that offers home and garden products. Rober Dyas, the founder of the company, started out by opening up an ironmongery store in 1872. Even though they had some setbacks and hard times, they expanded their number of stores. These stores can now be found all over London and the South East of England.
Products of Robert Dyas
In the shop of Robert Dyas, you can find electricals like coffee makers, hostess trolleys, blenders, microwaves, toasters, party food makers, food processors, juicers, built in ovens, hoods, hobs, fridge freezers, washer dryers, washing machines, but also home technology like audio, cameras, power banks, dehumidifyers, batteries, heating, alarms, lightning, telephones and cables. In their outdoor section you can find sun loungers, pizza ovens, gas barbeques, trampolines, swings, sheds, greenhouses, outdoor furniture, fire pits etc. They also have products for gardening and garden decor like garden storage solutions, greenhouses, leaf blowers, lawnmowers, wheelbarrows, compost, fertilizer, weedkillers, gazebos, pergolas, watering cans, hosepipes, pest control and bird care. In their DIY category you can find all kinds of power tools, hand tools and security. Their kitchen category contains utensils, saucepans, placemats, glasses, cutlery, water fillers, bread bins, jugs, mugs, china, napkins and knife blocks. For cleaning they offer robot cleaners, fabric dyes, ironing boards, steam generators, carpet washers, window cleaning, pedal bins, touch bins, sensor bins, vacuum cleaners and more. And in their home & furniture section you can find bedroom furniture, towels, lightning, shredders, printers, bathroom aids, moisture control, sports equipment, travel essentials and a lot more. Tip: you might want to take a look at other reviews of companies that sell similar products. Have a look these vidaXL reviews or these Coolshop reviews.
Services of Robert Dyas
All of the products can be ordered online and delivered directly to your home.
Complaints, Compliments and Tips for Robert Dyas
Do you already make use of some garden tools or home accessories of Robert Dyas? Then we would love to hear your opinion on this shop. How long did you have to wait for your delivery? What is your opinion on their products? How comfortable and durable are they really? Are their tools easy to manage? Don’t hesitate to leave a review and share your own story about Roberta Dyas.
Are the home & garden products of Robert Dyas the best choice? Read customer reviews about their electricals, greenhouses, garden tools, cleaning etc.
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Categories Robert Dyas
Online shopping | Sport & Outdoor Reviews & Experiences | Homeware Reviews & Experiences
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Seite online seit: 30 August 2017
Letzte aktualisierung: 29 November 2024
Review with most votes
hard ware shop
Unfortunately my nearest shop is approx 11 miles away - we could do with an outlet in, say, Yate. I know from speaking to various people that this would prove a popular shop. ... Read onBy: Mrs P King