Robert Dyas Reviews
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Oatland summer house
Ordered back in May.was told delivery August arrived on date specified. Many many problems doors are warped won't fit propery roofing felt paper thin. Lots of holes in wood. Nothing fits as it should without remedial work by my experienced installer. Would never order from them again. Awful.
Garden Shed
Hi,
I placed an order for my 10 yrs old son’s playshed, for ahich he paid from his own pocket money and his birthday money, costing hundreds of pounds. It was due for delivery 7th July. My husband took that week off work to fix it up for our son and he was so so pleased, counting days on his calendar for 7th July.
We received a short and confusing, some what uncaring and not so bothered email from your suppliers saying they won’t be delivering and they don’t know when. It was mery two lines of email.
My son was heart broken but we understood because of the current climate.
We patiently waited and heard absolutely Nothing from your suppliers for many days, hence I emailed them myself. Again, s very short 2 lines of similar reply from them.
Then we waited again for many days and as previously I took the initiative of contacting the suppliers myself (they never). For the second email , they didn’t even bother to give me 2 lines of not so bothered reply.
Then i waited more days and emailed robert dyas directly. I had an encouraging rely from them. They asked me to wait 3 working days but I patiently waited 5 working days, despite now being seriously worried about my son’s playshed for which he paid hundreds of pounds from his pocket money and knowing that our current financial situation will not allow us to arrange this money again.
To add to my frustration and huge disappointment I heard Nothing from robert dyas either even after patiently waiting for 5 working days.
Please please please hep me, I don’t know what else to do, i have sent numerous emails to your suppliers and to yourselves directly. I am very worried about my order now, specially as there’s no initiative on the communication from your suppliers for almost 3 weeks and now that includes robert dyas as well.
I regret to say this but most highly disappointed customer service and communication from your suppliers and now that includes yourself, probably Never ever placing an order with robert dyas ever again. ????
W1003640610Still waiting
Awful service. Need to look at their delivery service and IT. Second rate.
Boneco Fan
I feel scammed. Only shop in-store if you must buy from these people at all because the way their online store works is more like a finder of products. They clearly don't have a warehouse they ship from and sell things they don't actually have 'in stock' saying 'this will come straight from our supplier'. Well, I don't want to buy from a middle man in that way. I want to go to your online shop and buy what you actually have and are able to send me at the time of my order. If you don't have the item, then it is not in stock. Customer service is almost zero and the reviews are appalling. I should have spent more money and gone somewhere more reputable. Further, tried complaining via Resolver and they won't reply to me on there! Trading Standards here I come!
Charles Bentley rattan set
Received faulty item, numerous complaints to chat and email ignored and refused refund until their supplier contacts me - it’s been a month already. Customer service refused to provide me with an address to send registered complaint. Avoid!
Washing line
I cannot over emphasise how awful the service I have had from Robert Dyas is. My order never arrived, they never answered my emails, eventually agreed to refund me, but never actually did so. Kept claiming that they had already refunded my credit card, in the end had to pursue it via my credit card company. Avoid!
garden hose
I used the hose only twice before it sprang 2 leaks which rendered it useless as the pressure was pathetic in the first place.
My attempts to contact customer services and ask for a replacememt or refund have so far been futile. Their chat-bot sends just you around in circles and even blames covid 19 for its inadequacies.
There doesn't appear to be a phone contact, though I suspect that if there is one, they would "be busy helping other customers" and you would just be back to square one.
Save yourself the stress and expense - avoid thes cowboys.Garden building
Ordered garden building 13 April, advised by receipt delivery was 22nd April.
As such conducted all preparation work.
Today, delivery day, I get an email saying it is coming 22nd May - another month!
Having previously called, emailed and online chat - non answered - to get an idea of today's time.
Tracking my order online it shows on 18 April I selected 22 May ! Rubbish !
I could have purchased elsewhere but went with Days as delivery stated pre order as within 2 weeks.
Terrible, terrible service, definitely will avoid like the plague in futureGarden table, parasol and stand
Beware - very lax security allowed customer details to be harvested
Ordered a garden table, parasol and stand in March. Should have arrived on 1st April. Arrived late, but OK.
On 12th April had an email from my credit card provider saying I was approaching my credit limit - I was not. Checked on line and found over £3,000 had been charged to gamblng sites over the Bank Holiday weekend. Could prove it wasn't me and my credit card company refunded all the charges. They cancelled the card and issued a new one.
21st April - Just had an email from Rober Dyas saying their lax security allowed malicious software to uploaded to their system and customers' details were stolen between 7th and 30th March before they dealt with it. Obviously need a more robust firewall.
Now have to worry that the fraudsters don't use names and addresses, email address and phone number for other fraudulent purposes. Will be suspicious of everything from now on - thanks Rbert Dyas!!
Won't be buying from them again.
Oh and online, you're not buying from Robert Dyas - you're buying from another company selling the prpduct. You place your order with Robert Dyas, they collect your payment and they then place the order with the company selling the product. It's shipped direct from that company to you, not from Robert Dyas.Swing
Ordered a swing 4 weeks ago. Due to covid19 I expected a delay which would be fine but no correspondence received from them at all other than original tracking information saying due to be delivered 2 weeks ago. When I got in contact with them, they don’t know when and cannot find out where my delivery is, due to not being able to communicate with their warehouse. They sent me a policy saying they are not liable for national issues and therefore not able to cancel my delivery. I have to wait for whenever it does turn up to refuse delivery and try seek a refund which could be another 4 week wait.
Poor customer service, poor correspondence and wouldn’t be surprised if they are going into administration and just trying to keepi people’s money without delivering goods. Don’t use this company online.microwave
This company must have the worst customer services in the country, including Ryanair. I bought a microwave & needed to return it. It is almost impossible to contact them, & when finally you do get a response they lose interest after some questions & answers & the whole process has to start from scratch again. It is now 3 weeks since since it should have been picked up & still nothing arranged.
Multiple items
Paid for specific day delivery items still not received. Customer Service non existent
AEG Window Vac
First attempt to recharge failed--faulty battery? Bought this online. Will never make that mistake again. Contacted customer services who said it would be collected. The day arranged came and went - no collection. On phoning customer services was told that as it came from their suppliers other arrangements would have to be made. Another date arranged in the meantime I was sent a prepaid label to post back via GPO. Posted it only for Robert Dyas to tell me days later that it had not arrived. They only managed to find it when I produced the certificate of posting. So, 3 weeks before I had a refund. Compensation was agreed - I had to ask for it - but even this was queried as they said they could find no note about it. Eventually agreed to send a gift voucher. Guess what? Still waiting........
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