Ryman Stationery

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Ryman Stationery

43% Would buy here again

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Spotlight: What are our customers saying?

E
Edger J.
I am running a small business. Rayman is a leading player of this field called office supply, also useful for homes who are operating their small offices. Our office buying printer papers, sheet s...Read on
H
Helen
I bought some grey storage boxes to help organise my larger.. They arrived well packaged and quickly. The boxes are sturdy and the right size so I can fit two boxes per larder shelf. I can now ...Read on
D
davie
please do yourselves a favour and never order from this company, ordered a printer and received an automated email 2 days later stating it had been dispatched, a week later it hadnt arrived so emai...Read on
P
Peter Jackson
Was talking to an assistant in the Nuneaton store who walked off halfway through a sentence. A lady came to help, asked about the brother label printer and labels. She didn't know which labels it t...Read on
L
Lesley
I ordered and paid for a Wacom 16 Graphic tablet and was told it would be here on the following Monday. Started getting concerned on Monday night as I hadn't received it and I also hadn't gotten a...Read on

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    Useful Products

    I am running a small business. Rayman is a leading player of this field called office supply, also useful for homes who are operating their small offices.
    Our office buying printer papers, sheet shredder,diaries, planneres,printers ink etc from Ryman since 2003. I have not noticed any issues with Rayman and their services till date.
    They have huge collections but I have concerned with my requirements..so you can associate with Rayman for your office and business need for long terms without any complain.


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    A wham grey storage box

    I bought some grey storage boxes to help organise my larger.. They arrived well packaged and quickly. The boxes are sturdy and the right size so I can fit two boxes per larder shelf. I can now find things ????.


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    printer

    please do yourselves a favour and never order from this company, ordered a printer and received an automated email 2 days later stating it had been dispatched, a week later it hadnt arrived so emailed the company to ask where it was, 3 emails later and still no reply, had to open a paypal dispute to try to get my money back.


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    Nothing

    Was talking to an assistant in the Nuneaton store who walked off halfway through a sentence. A lady came to help, asked about the brother label printer and labels. She didn't know which labels it took. The man came back and said very abruptly "oh we don't have one of those in stock" I walked up the road to a small shop and got all the help I needed and a label printer. Guess where I will go in future.


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    Wacom 16 Graphic Tablet

    I ordered and paid for a Wacom 16 Graphic tablet and was told it would be here on the following Monday.
    Started getting concerned on Monday night as I hadn't received it and I also hadn't gotten an email to say it had even been shipped.
    Tried several times to get in touch with someone without success.
    The "Live Chat" is no such thing. It's automated and useless.
    There is no contact number either.
    After several attempts on the "Live Chat" and then emailing several times I STILL haven't heard back. It's now way past the delivery date.
    No one is calling me back.
    No one is emailing me.
    I've spent over £500 and have nothing to show for it.
    I then went on to look at reviews for the website and I WISH I had done that before ordering because they have awful reviews!
    I would never have used them had I seen all of the poor customer services and missing delivery reviews and comments.
    I'm absolutely gutted.


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    Really useful boxes for imminent house move

    We ordered 6x35L and 9x33L really useful boxes 3 days ago for an imminent house move. The order arrived today (1 day late), and has 4 boxes missing, which we really need now for the house move.

    When we contacted Rymans Customer Service, we spoke to a lady called Rudi, who very unhelpful and rude over the phone with no confirmation of what's happened to our missing order, or when we will receive the missing items.

    When we asked to speak to her supervisor, she said she was not going to pass onto her supervisor, so we've made a formal complaint (a) about the poor customer service, and (b) about the late and missing items; and have requested a full refund for the missing items.

    We will not be using Rymans for any future purchases, due to the lack of helpfulness to resolve, and particularly due to the rude behaviour. I've also just checked the online reviews and realised that they have a grant 1.7/5 stars (trust pilot). If only I'd checked this previously, we will be remind ourselves to vet urgent orders in future, to make sure that the companies have at least 4/5 online review rating before making the order. I suggest other people do the same, which will exclude poor customer service driven companies for gaining orders, which will hopefully prompt Rymans to invest in better customer service and customer experience....which will ultimately mean customers will consider returning in the long run.

    Two unhappy customers for us for Rymans!!!

    Order number: 2000355850


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    Garden Arch

    Item arrived badly damaged. Customer services were difficult to contact, but eventually said item would be collected and refund given. 5 email contacts sent since and numerous phone calls, 2 of which promised Management were dealing with this issue. Item has at last been collected, but no refund has been given as yet and no contact from Ryman. Absolutely dreadful customer service...shame on you Mr TheoPathitis for being linked to this shambolic company!!! Seriously contemplating going to Trading standards.


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