Shopbop Reviews
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happy shopping experience from Frazier
I needed to get some trending fashion sunglass and clothing for an outing. I actually wanted some designer outfit. So I went online in search of a store I could trust to buy from. After going through all the options, I was given. I decided to shop from Shopbop. I placed an order for a pair o sunglasses, polo, and shorts. Within 48 hours, it was delivered to me and it was exactly what I wanted. The quality was impressive and the price was quite affordable. I am satisfied with Shopbop products and will shop with them again whenever I need any of the products that they sell. I recommend Shopbop to anyone looking to buy quality fashion wear, accessories, travel accessories, and beauty products.
Dress and shoes
I've got to admit, I'm really surprised by all the bad reviews I've seen. Personally, I've had a great time shopping on this online store! My orders always come right on time and everything is in perfect condition. Admittedly, there was one mix-up where I got the wrong sneakers, but the customer service team sorted it out swiftly and without any extra charges. Plus, the delivery to my area is always super fast, usually within 1-3 working days. So, well done Shopbop, keep it up!
Floral maxi dress
I had such a great experience with Shopbop! Honestly, I was amazed at how fast my dress arrived - I ordered it on the weekend and it was here by Tuesday with free delivery. And the dress is just gorgeous, exactly what I was looking for. I'm really happy with how everything went and I'll definitely be shopping here again.
Quick delivery to London
I was really impressed by how fast my order arrived - it only took two days to get to London! That's a lot quicker than stuff I've bought around here before. The delivery service was super efficient and speedy. It was even better than I expected, so I'll definitely be coming back to shop here in the future.
Skinny Jeans
I recently ordered a pair of skinny jeans and I made it clear that I needed them by a certain date. However, I was disappointed to find out that they still hadn't been shipped after several days. I tried to reach out to customer service numerous times, but all I got were generic responses with no real help. I ended up having to leave a negative review before I finally received a response and the item was sent out late.
Shoes from the online retailer.
I recently bought a pair of shoes online, but I had to send them back because they didn't fit. When I asked for a return label, they told me I had to pay almost $19 for the return shipping, even though they say returns are supposed to be free. It was really annoying and disappointing that they weren't clear about it and their return policy seemed inconsistent.
I also tried to talk to customer service over email, but they didn't give me any solution or even follow up on my worries, which made me feel like they were ignoring me and I wasn't happy with the service at all.
All in all, my experience with this company was bad, so I would tell others to be careful when shopping here.Three items ordered
I had a terrible experience with Shopbop! I ordered three items, had to return them, and getting a refund has been a nightmare. The manager said I'd get my money back in 5 days, but it's been over a month and still nothing. I've had to complain to the FTC and tell my lawyer. Shopbop's customer service is terrible and they have no issue lying to customers. Don't use this company!
Import fees, products, duties, Shopbop
As someone who shops at Shopbop, I really like the quality of the products they have. However, I'm a bit disappointed with the high import fees I have to pay when I order to Canada. Unlike brands like Marc Jacobs and Skims, where I don't have to pay any extra fees, the import fees from Shopbop can really add up. It's frustrating to see that sometimes these fees can be more than 25% of the total cost of what I'm buying. For example, paying $70 in import fees for an order that's just under $400 is quite off-putting and makes me think twice about shopping there.
Cult Gaia bag
I found out recently that a Cult Gaia bag I bought from Shopbop 7 years ago is actually a fake. I always thought Shopbop sold genuine items, but when I checked with the brand, they confirmed it was a fake. I contacted customer service to try and sort it out, but so far, I haven't got a satisfactory solution. I've been a loyal customer, so I'm pretty gutted about this and I reckon I deserve a refund for what I paid for the bag.
Counterfeit Designer Bag
I bought something from Shopbop recently and boy was it a nightmare! I splashed out a lot of cash on what was meant to be a fancy designer handbag, but all I got was a shoddy fake. The leather was ripped, there were glue stains everywhere, and it was obvious that this bag wasn't the real deal. I was so let down and felt like Shopbop had totally tricked me. Selling fake stuff is just not on, especially for a company known for being high-class. I'd advise anyone thinking about getting luxury items from Shopbop to think really carefully and be on their guard.
Clothing item from Sale
I bought a piece of clothing from the sale section on Shopbop not long ago and was happy with the choices and descriptions of the items. But, as a customer ordering from the US to Europe, I was let down to find out there were extra charges that weren't mentioned initially. Even though I found a good bargain on the item, I ended up shelling out more money because of these surprise fees. It would have been handy if Shopbop had given clearer information about these possible charges in advance, especially for customers like me overseas. The idea of maybe having to send the item back and facing even more charges is quite worrying.
Gift purchase for friend
I had a really annoying experience with an online shop recently and I want to talk about it. So, I found the perfect birthday present for my friend on this website and I placed my order in good time, looking forward to an easy buying process. But it all went downhill from there. Days passed without any shipping info, so I logged in only to find out my account had been deactivated with no warning. When I contacted Customer Service, they told me my order had been cancelled for no reason. Even after checking with my bank and finding no problems, Shopbop kept blaming external issues. Their lack of communication just made me more frustrated, as I had no clue about what was going on with my order. Making a new account didn't help either, as the same problems kept happening and Shopbop couldn't sort it out. Their ridiculous excuses for the cancellations and unhelpful responses from customer service made me really fed up with the whole shopping experience.
Recent shoe purchase
I recently bought a pair of shoes from this online shop and it was a total disaster. After I placed my order, I had loads of problems with their customer service. They randomly deactivated my account but kept sending me loads of promotional emails, which just confused me even more. When I tried to contact their customer service team to sort things out, they were really unhelpful and just sent me to different departments that didn't explain anything. In the end, they told me I couldn't buy anything from them anymore, which left me feeling upset and unhappy with the whole shopping experience. It's clear this company has some major issues with their customer service, as loads of bad reviews show similar problems.
Missing package refund issue
I recently ordered something from this company, but I never got the package. I contacted them and they filed a complaint with the delivery company. They got a refund from the delivery service, but they're not giving it to me. I'm really annoyed by this and it's not fair. I hope they fix this quickly and give me back the money for my order.
Split-hem denim trousers
Let me tell you, the customer service at this place is terrible. I was on hold for nearly an hour, only to get disconnected multiple times, and then I finally spoke to someone who was incredibly rude. I won't stand for it. I can't believe I spent my money on a company that treats people so poorly. I won't be making that mistake again, that's for sure.
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