Fans of a certain series or franchise might like some merchandise to express their love for their favourite game, comic book hero, console game or film character. And some others might just like some alternative fashion based on horror, fantasy or vintage. But where can you find such merchandise and other items? One of the companies that sell them is Spiral Direct. But what can you expect from this shop? What kind of quality will their fashion be? But what kind of quality fashion will they sell? And what kind of customer service and delivery service will they provide for their loyal and trusting customers? The best way to find that out is by reading reviews written by real customers of Spiral Direct. Read their reviews to find out what kind of shop Spiral Direct really is. Their experiences, comments, opinions and ratings can help you decide if Spiral Direct might be your new favourite brand or not.
About Spiral Direct
Spiral Direct is a shop that sells merchandise and alternative fashion. The brand was founded in 1990. They want to offer cutting edge designs and alternative fashion. They offer fashion based on Gothic styles, Horror, Fantasy and Vintage. Their designs often include magical creatures and dark beings like fairies, demons, dragons and angels. They have collections for men and women. For men, they offer hoodies, shoes, pyjama sets, cargo trousers, t-shirts, workshirts, long sleeve shirts, cargo shorts, beanies, sweatshirts, jackets and more. For women, they offer leggings, trousers, ponchos, short sleeve tops, dresses, corsets, shirts, long sleeve tops, skirts, pyjama sets, shoes, hoodies, beanies, sleeveless tops, workshirts, swimsuits, jackets, long-sleeved shirts, Their fashion features collections like Dark Wear, Legends, Tribal, Watermark, Sublime, Fan Gear, Dark Tribe, Temme, Distresses, Budget, Uni Tee and more. There is also a collection of kid’s clothing. Their accessories category consists of bags, bedding, tablet cases, toys, mobile phone cases, glassware, bed linen, laptop cases, tablet cases, calendars, posters, beanies and other products. And they also offer some merchandise based on franchises like The Walking Dead and Assassin’s Creed.
Spiral Direct's summer 2013 collection. It's been a while ago, but it gives an impression of their style.
Services of Spiral Direct
You can order the clothes and accessories online. Visit their website, select the product that you want and complete your payment. Their delivery service will send the item to your doorstep. There is also a customer service that can assist you if you run into any problems or complaints.
Complaints, Compliments and Tips for Spiral Direct
Do you already wear clothes from Spiral Direct? Maybe one of their posters or calendars adorns your home. In either case, we would like to know what you think of Spiral Direct. What is the quality of their shirts? How long did it take Spiral Direct’s delivery service to send the item to you? How comfortable are their jackets and shirts? Are their tops and trousers durable? Do their protective cases keep your device safe? And how did their customer service department respond when you asked a question or had a complaint? Write a review and tell us what you think of Spiral Direct.
How alternative is the fashion from Spiral Direct? Write reviews about their clothes based on horror, Gothic, magical creatures, fantasy etc.
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Item arrived promptly as ordered but despite a free face mask being offered with every order over a certain amount, somehow the offer did not apply to my order and my email to their customer services remains unacknowledged, let alone answered, after three weeks. Their 'offers' regularly seem to have catches.
Ordered 3 items for christmas presents but one of them wasn't sent out. Had to ask them why this was and they re-sent the item. Of the other 2 items, they sent the wrong size boots. I had to send them back at my own cost. (We lost £5 doing this). They then said they had none of the size in stock and said I could have an exhange or refund. I asked for an exhange and they promptly refunded me without reading the email. Not happy at all they seem next to useless.
I ordered three items for Spain, they charged me all three and I only received two. I have opened a ticket to claim and I have sent several emails, but a week has passed and they have not contacted me yet. I had to ask my brother, who lives in the UK, to please call them on the phone, but they do not pick up the phone. Bad treatment to the client, I will not buy more times. I want my refund.
Ordered goods on 11th January, had to phone on 22nd to chase them. Was promised a call back ASAP. They eventually called back the next day and said the goods were out of stock when I ordered them and offered me a different size. I pointed out that option was absolutely useless to me and they begrudgingly offered a refund. This is the second time this has happened and it always gets blamed on either system or IT problems. I wouldn't trust this shower now as far as I could throw them as they are obviously taking money and hoping people will either forget or won't be forceful enough when chasing them. I will also be reporting them to trading standards as once is a mistake but twice is incompetence. Still no sign of the refund so it looks as if I will have to open a case with PayPal.
Spiral has the worst customer service I have ever come by, they take weeks to get back to you. I ordered 5 pieces of clothing and they messaged me and told me they didn't have the top I wanted after I had already paid for it so they reimbursed me, then they made me have to pay an extra 10 dollars for the customs fees because they didn't change the amount on the package, so I had to pay 75 dollars cash for customs fees. I will never be purchasing from them ever again. Also their uk site is bugged and you always get this strange error when trying to connect to it
There are currently 5 customer review posted about Spiral Direct. On average, they received a star-grading of 4.6/10, with 40% of the reviewers indicating that they would buy from the brand again.
What services or products do Spiral Direct offer?
Spiral Direct is mainly active in the Online Shop category, more specifically with Fashion, Merchandise, Homeware, Electronics.
I have read all the reviews. What now?
Did you get a positive impression from the reviews? If so, then you can place your order on the Spiral Direct website with confidence. If not you can find many other brands to read about on our website!