Spiral Direct Reviews
Reviews (5)
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Hooded sweat shirt
Item arrived promptly as ordered but despite a free face mask being offered with every order over a certain amount, somehow the offer did not apply to my order and my email to their customer services remains unacknowledged, let alone answered, after three weeks. Their 'offers' regularly seem to have catches.
SKULL SHOULDER WRAP - Allover Long sleeve T-Shirt
Spiral have started using a different garment supplier and they are way too small and a lower quality. I returned the one my sister bought me as a gift and, although they have repeatedly told me they would send a replacement they have not, and numerous staff have apologised but subsequently just ignore me.
I’ve been waiting for a year now and they won’t even return the one I sent back. Rubbish sizes and ... customer service.Long sleeved Tee, worker shirt and boots.
Ordered 3 items for christmas presents but one of them wasn't sent out. Had to ask them why this was and they re-sent the item. Of the other 2 items, they sent the wrong size boots. I had to send them back at my own cost. (We lost £5 doing this). They then said they had none of the size in stock and said I could have an exhange or refund. I asked for an exhange and they promptly refunded me without reading the email. Not happy at all they seem next to useless.
Bad customer service
I ordered three items for Spain, they charged me all three and I only received two. I have opened a ticket to claim and I have sent several emails, but a week has passed and they have not contacted me yet. I had to ask my brother, who lives in the UK, to please call them on the phone, but they do not pick up the phone.
Bad treatment to the client, I will not buy more times. I want my refund.Don't trust Spiral Direct
Ordered goods on 11th January, had to phone on 22nd to chase them. Was promised a call back ASAP. They eventually called back the next day and said the goods were out of stock when I ordered them and offered me a different size. I pointed out that option was absolutely useless to me and they begrudgingly offered a refund. This is the second time this has happened and it always gets blamed on either system or IT problems. I wouldn't trust this shower now as far as I could throw them as they are obviously taking money and hoping people will either forget or won't be forceful enough when chasing them. I will also be reporting them to trading standards as once is a mistake but twice is incompetence. Still no sign of the refund so it looks as if I will have to open a case with PayPal.
